Senior Director, Client Service
Operations director job in New York, NY
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job Details
Job Title: Senior Director, Client Service, Media
Job Location: Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk
About the role
The Senior Director role is a strategic leadership position responsible for overseeing a portfolio of high-value accounts and guiding strategic account teams. This individual acts as a senior advisor to executive-level stakeholders, influencing investment decisions and driving multi-year growth plans. The role combines deep expertise in media research and analytics with executive engagement and commercial accountability.
Primary Responsibilities
Oversee a portfolio of high-value accounts; manage and lead small portfolio teams or strategic account teams to deliver exceptional client outcomes.
Serve as a senior advisor to executive-level stakeholders; influence strategic investment decisions through evidence-based insights.
Accountable for retention of portfolio and responsible for multi-year growth plans, cross-sell strategies, and achievement of significant revenue targets.
Lead executive-level research initiatives; synthesize primary, secondary, and advanced analytics into actionable narratives for senior decision-making.
Optimize resource allocation and deliver operational efficiency across portfolio teams; shape best practices for quality delivery at scale.
Represent Kantar in industry forums and enterprise-wide initiatives; champion innovation in media analytics and cross-platform measurement.
Develop and nurture high-performing teams by identifying, mentoring, and advancing top talent through a culture of continuous learning and collaboration.
Essential Knowledge & Experience
7+ years in media research, analytics, or consulting with proven success in executive-level engagement.
Expertise in digital ecosystems, cross-platform measurement methodologies, creative quality, and/or placement and audience insights.
Strong command of advanced research techniques, including attribution, ROI modeling, and audience segmentation.
Advanced ability to synthesize complex data into compelling narratives for executive audiences.
Proven ability to shape strategic investment decisions and drive commercial outcomes.
Track record of delivering multi-year growth plans and achieving significant revenue targets for an account portfolio.
Demonstrated success in managing senior client relationships and leading high-performing teams, including direct management of a team of 3 or more professionals.
Ability to navigate fast-paced agency or complex client environments, balancing strategic depth with delivery efficiency.
Bachelor's degree in market research/marketing or related social science and analytic subject areas. Masters preferred
Location
New York, World Trade CenterUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
Auto-ApplyManager- Plant Operations-Jersey City Medical Center-Jersey City-NJ
Operations director job in Jersey City, NJ
Job Title: Manager
Department: Plant Operations
Status: Full-Time
Shift: Day
Pay Range: $68,724.00 - $97,073.00 Annual
Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
The Manager, Plant Operations at Jersey City Medical Center will manage an incredible team of engineers, mechanics, and operations specialists to ensure the highest levels of physical environment readiness in support of exceptional patient care. We need a hands-on leader who understands the dynamics of facility management across all relevant specialties, such as HVAC, electrical and power generation, refrigeration, plumbing, building infrastructure and envelope, and equipment and grounds maintenance. Reporting to the Assistant Director, Plant Operations you will assist in all aspects of large-scale plant operations initiatives and managing daily progress toward goals and key metrics.
As the Manager, Plant Operations, a typical day might include the following:
• Coordinating maintenance programs for the medical center and off-site facilities
• Participating in regular Environment of Care rounding to identify needed repairs or improvements
• Supporting construction or renovation efforts and ensuring proper ICRA and ILSM standards are followed
• Preparing for and participating in regulatory inspections, while keeping required records and documentation current and compliant
• Assisting in administering preventative maintenance programs and helping prioritize work schedules and repairs
• Reviewing expenditures for equipment repairs and supplies, and assisting in monitoring operating and capital budgets
This role might be for you if:
• You quickly identify problems, think critically, and contribute practical solutions in a fast-paced environment
• You adapt easily to changing priorities, new technologies, and unplanned maintenance or emergency situations
• You approach your work through a continuous improvement lens and encourage others to identify opportunities for better processes
• You are comfortable working within a project-based, deadline-driven setting
• You operate with a “safety first” mindset and are committed to supporting a safe, compliant, patient-centered environment
To be considered for this opportunity, you should have experience supporting the maintenance and operation of major building systems such as HVAC, electrical and power generation, refrigeration, plumbing, building infrastructure and envelope, and equipment and grounds maintenance A bachelor's degree in Mechanical, Electrical, Facilities Engineering, or a related field is preferred, along with 2+ years of related experience. Familiarity with regulatory compliance requirements for DNV, DOH, DCA, Municipal Building and Fire Departments is strongly desired. Experience coordinating preventative maintenance programs and working within a healthcare or hospital plant operations setting is highly preferred. Previous plant operations experience within a healthcare / hospital setting is also strongly preferred. If this reflects your skills, experience, and passion - please apply now!
Chief Operating Officer
Operations director job in New York, NY
Compensation: $290k- $350k per year
Job Type: Full-time, Monday-Friday
A major New York City health system is seeking a Chief Operating Officer (COO) to partner with and support the Chief Executive Officer. This role provides broad operational oversight, exercises significant independent judgment, and serves as the CEO's primary delegate across areas such as Operations, Facilities, Ancillary Services, Clinical Operations, and Emergency Management.
Key Responsibilities
Leads the development, implementation, and evaluation of programs, policies, procedures, and organizational goals set by the CEO.
Oversees operational functions, ensuring alignment between facility teams and the corporate office.
Maintains full regulatory and accreditation compliance and drives readiness for all inspections.
Recommends procurement of supplies, equipment, and capital needs within approved guidelines.
Advises on construction, renovation, and equipment replacement plans.
Participates in and facilitates interdepartmental and departmental meetings; may assign staff to hospital committees.
Supports CEO in building and maintaining relationships with external agencies, regulatory bodies, and professional groups.
Helps maintain management reporting systems that provide timely data for planning and decision-making.
Promotes a culture of accountability by setting performance standards, evaluating staff, and addressing performance issues.
Participates in developing annual operating, expense, and revenue budgets; ensures operations remain within financial parameters.
Reviews budget requests and monitors costs across operational areas.
Serves as Acting CEO in the CEO's absence.
Benefits
Health Insurance Plans
Flexible Spending Account Programs
Management Benefits Fund (MBF)
Tuition Reimbursement
Vacation and Sick Leave
Family & Medical Leave Act (FMLA)
Special Leave of Absence Coverage (SLOAC)
Additional Leave Options
Retirement Savings Plans (NYCERS, VDC, TDA 403B, 457, NYCE IRA)
Additional Savings Plan Options
Transit Benefits
Municipal Credit Union (MCU) Membership
Qualifications
Six (6) years of senior-level experience in business administration, public administration, or hospital administration; or direct responsibility for major hospital operations with exposure to community healthcare needs.
Extensive knowledge of hospital operations, administration, and regulatory requirements.
Master's Degree in Hospital Administration, Business Administration, Public Health, Healthcare Management, Medical Administration, or a related field.
Director, Human Resources Operations
Operations director job in New York, NY
Physician Affiliate Group of New York (PAGNY) has an opportunity for a Director of Human Resources Operations to its multispecialty medical practice group. PAGNY staffs several municipal hospitals and clinics within New York City through an affiliation agreement with NYC Health + Hospitals. PAGNY's corporate staff provides administrative, practice management, and human resources services in support of its more than 4,000 clinical providers.
The mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff.
NYC Health + Hospitals is the nation's largest municipal healthcare delivery system in the United States. Dedicated to providing the highest quality healthcare services to all New Yorkers with compassion, dignity, and respect, and regardless of immigration status or ability to pay.
Opportunity Details:
Provides PAGNY-wide leadership with overall management of the areas of Human Resources (HR) including policy development, performance management, site HR services, and compensation.
Oversees HR staff and partners with site Administrators to align policies and procedures, along with services and programs to align with local needs in the context of central goals.
Translate the strategic and tactical business plans into HR operational plans.
Develop performance management and evaluation systems and processes across all Departments and locations.
Manage the HR Information Systems database and reporting for critical analyses of the HR function and people resources.
Provide HR metrics and reporting for Senior Leadership and the Board of Directors.
Develop and implement the organization's diversity initiatives and strategy to attract, hire, and maintain a diverse workplace.
Collaborate with stakeholders to assess the need for, and recommend training initiatives on, cultural competency, gender differences, disability, sexual harassment, and other topics designed to increase awareness and support of equity and inclusion values, while maintaining compliance with applicable laws.
Qualifications:
Masters' degree in Human Resource Management or equivalent desired
Minimum 10 years' related leadership experience
Hospital or healthcare field experience is required
Demonstrated performance management and leadership competencies
Excellent interpersonal and communication skills
Wages and Benefits include:
Annual Base Salary: $160,000* - $185,000* based on 40-hour work week.
401(k) Company Contribution (subject to IRS contribution limits):
Employees are immediately vested in a 3% company contribution of base earnings. No employee match is required.
After one year of service, employees receive an additional 7% company contribution of base earnings. No employee match is required.
Generous Annual Paid Time Off (PTO): Vacation and Holiday.
Medical, Prescription, and Dental Coverage: Top-tier plans with employee contributions significantly below market rates.
Life Insurance and Accidental Death and Dismemberment (AD&D) Coverage: Equal to 2x your salary (up to a maximum of $300,000) provided at no cost to you.
Additional employee-paid Voluntary Life and AD&D coverage is available for you and your family.
Healthcare and Dependent Care Flexible Spending Accounts (FSAs).
Pre-tax employee-paid contributions for commuting expenses.
Physician Affiliate Group of New York, P.C. (PAGNY) mission is to provide accountable, responsive, quality care with the highest degree of sensitivity to the needs of the diverse population that lives in our New York community. PAGNY is one of the largest physician groups in the country and directly employs nearly 4,000 physicians and allied health professionals who provide services to NYC Health + Hospitals, the largest municipal health care system in the nation, serving more than a million New Yorkers annually. Our providers are highly skilled professionals with outstanding credentials who deliver the highest level of quality healthcare to patients throughout New York City.
Physician Affiliate Group of New York, P.C. (PAGNY) is an equal opportunity employer committed to equitable hiring practices and a supportive workplace. All candidates are considered based on their individual qualifications, potential, and experience. To learn more about our culture and ongoing workplace practices, please visit our Workplace Culture | PAGNY page.
*Salary Disclosure Information:
The salary listed for this position complies with New York City's Salary Transparency Law for Job Advertisements. The salary applies specifically to the position being advertised and does not include incentive compensation or benefits. Actual total compensation may vary based on factors such as experience, skills, qualifications, historical performance, and other relevant criteria.
Director of Operations
Operations director job in Westbury, NY
Delivering Quality Products with Speed, Value, and Exceptional Customer Service - Our Commitment to Excellence and Affordability
At Maxima Apparel, we're on a mission to revolutionize the speed-to-market manufacturing and design industry, setting new benchmarks for agility and innovation. Our production platform proudly serves some of the industry's leading names. As we continue to expand our portfolio of brands and licenses, we're on the lookout for a driven and visionary Director of Operations to take the helm and lead our Pro Standard brand to greater heights.
You'll love this role if…
· You are deeply committed to delivering high-quality products in a timely manner.
· You excel at collaborating across teams to ensure seamless processes and timelines.
· You thrive in a fast-paced environment where attention to detail is crucial.
· You have a passion for analyzing data and providing valuable insights for continuous improvement.
What you'll do…
As a Director of Operations at Maxima Apparel Corp, you will play a vital role in our mission to deliver high-quality products efficiently.
Lead Operational Excellence: Oversee and enhance customer service, data entry, inbound logistics, and outbound logistics processes to ensure top-notch operational performance.
Drive Productivity: Take charge of the Operations department's productivity and Key Performance Indicators (KPIs) to meet and exceed organizational goals.
Manage Order Flow: Efficiently manage the open order file, optimizing inventory management, and conducting regular reviews to ensure timely customer deliveries.
Streamline Shipping: Develop and implement shipping best practices, aiming to minimize logistics expenses while adhering to routing manuals and compliance standards.
Data Analysis: Create, analyze, and utilize reporting tools to evaluate various operational aspects, identifying opportunities for improvement.
Process Improvement: Enforce adherence to Standard Operating Procedures (SOPs), regularly review and analyze processes for efficiency, and propose necessary changes and modifications.
Collaborate with 3PL Partners: Work closely with third-party logistics providers (3PLs) to prioritize shipments, seek new partnerships, negotiate pricing, volumes, and forecasts.
Routing Compliance: Ensure compliance with customer routing requirements, managing and tracking adherence.
Team Management: Organize and oversee tasks, targets, and performance of the Operations department, with the ability to reallocate resources based on data-driven insights.
Special Projects: Undertake special projects as needed, contributing to departmental and organizational initiatives.
Onboarding and Training: Facilitate the onboarding of new staff, introducing them to relevant processes (RLM and SOPs), and providing user training.
Performance Reviews: Conduct staff performance reviews and provide valuable feedback to upper management.
Adaptability: Be prepared to take on additional responsibilities and projects as assigned by management to support company growth.
Travel for Improvement: Travel for training and quality improvement efforts in the US and satellite offices in China and India.
Offshore Resource Leveraging: Train and leverage offshore back-office resources to enhance customer service, analytics, and process-based functions within the department. Proficiency in Mandarin or Hindi is a plus.
You should have…
Team Management Experience: Demonstrated previous experience in effectively managing and leading teams.
Strong Leadership Skills: Excellent leadership abilities to guide and inspire your team towards achieving operational excellence.
Distribution and Operations Expertise: A proven track record with 5+ years of experience in distribution and operations, showcasing your deep industry knowledge.
EDI Proficiency: Essential expertise in EDI (Electronic Data Interchange), particularly in Raw Data analysis of 850/860 data.
Microsoft Suite Proficiency: Strong proficiency in Microsoft Excel, Microsoft Word, and Microsoft Outlook to navigate and analyze data effectively.
Independent and Collaborative: Ability to work both independently and collaboratively within a team, fostering a cohesive work environment.
Prioritization Skills: Skillful at prioritizing tasks and handling multiple responsibilities in a dynamic, fast-paced work setting.
Adaptability: Demonstrated capability to adapt seamlessly to ever-changing work environments and situations.
Positive and Professional Attitude: A positive, professional demeanor that contributes positively to workplace culture.
Effective Communication: Excellent written and verbal communication skills to facilitate clear and productive interactions.
Attention to Detail: Exceptional attention to detail to ensure precision in tasks and processes.
Process Building Experience: Proven experience in process building, technology development oversight, and successful execution of business plans.
Can-Do Attitude: A proactive "can-do" attitude that drives innovation and solutions in challenging situations.
Salary Range: $100,000 - $175,000 annually
Why Choose Maxima Apparel
· Competitive compensation
· Health insurance
· Flexible PTO
· And more…
About Maxima Apparel
Maxima Apparel Corp is a leading sportswear and licensed apparel brand collective known for its high-quality products. With a primary focus on men's and women's licensed apparel, outerwear, and headwear, we have established a strong presence in the market. Our success is built upon prestigious brands, a commitment to delivering products quickly with exceptional quality, competitive pricing, and outstanding customer service.
At the heart of our brand collective is PRO Standard, a licensee affiliated with the NBA, MLB, NFL, NHL, and over 150 esteemed colleges and universities. PRO Standard stands out as a premium athletic brand, known for its unique lifestyle approach to the Sports Licensed market.
Maxima Apparel is dedicated to being a fast and agile manufacturer and design house in the industry, serving some of the best names in the business. As we expand our portfolio of brands and licenses, we remain focused on delivering the highest standards of quality and service to our customers. Join us and be part of a dynamic team that is setting new standards in the industry.
EOE
Director, Healthcare Operations
Operations director job in New York, NY
The Director of Healthcare Operations serves as a site representative at an assigned healthcare location for all administration and management matters directly related to the specific healthcare site.
Responsibilities include:
Executes the provision of administrative and employment services
Serves as the initial point of contact for the assigned healthcare locations' leadership on administration and management issues
Works with Company Departments to ensure system-wide compliance at the assigned healthcare location
Serves as a project manager to administrative and clinical managers at the assigned healthcare location
Works collaboratively on the local and system level, along with Company Departments, to manage expense and budgets
Analyzes and develops timely responses to requests or changes from the assigned locations' leadership
Communicate and partner with facility staff to improve system-wide performance
Identifies local labor-management issues and serves as point of contact for labor issues in partnership with Company Labor Relations
Maintains oversight of assigned healthcare location team members
Participates in committees and engagements with assigned healthcare location leadership
Qualifications include:
Bachelor's degree, preferably in Business, Health Care Services, public administration or a similar field; a Master's degree is preferred
5 or more years of progressively responsible management experience within a health care facility or medical group practice
Demonstrated competencies in the following areas:
Planning, decision-making and implementation
Analytical capacity (quantitative and qualitative)
Financial management
Organizational ability
Oral and written communication
Project management
Ability to build trust through listening, supporting others and demonstrating integrity
Proficiency in contract management
Excellent client management and business literacy skills
Proficient in use of Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) required
High attention to detail
Ability to maintain high standards despite pressing deadlines
Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment
Must be able to prioritize a variety of time sensitive tasks
Knowledge and practical application of Federal, State, and local laws with a solid understanding of the general body of laws surrounding Finance, as well as some experience with HR
Excellent interpersonal and communication skills
Annual salary for this position is $120,000 - $150,000.
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.
When determining base salary and/or rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).
Equal Opportunity Employer
Crisis & Incident Management Lead - Operational Resilience - Vice President
Operations director job in New York, NY
The VP, Crisis & Incident Management Lead is responsible for the strategic leadership and operational execution of the Bank's crisis and incident management program across the Americas. As part of the Operational Resilience team, this individual will ensure that the bank can effectively prepare for, respond to, and recover from a broad range of disruption scenarios, including:
Technology and cyber incidents
Third-party or supply chain failures
Natural disasters (e.g., hurricanes, earthquakes, wildfires)
Manmade disruptions (e.g., civil unrest, mass transit outages, workplace violence)
Geopolitical events (e.g., war, political instability, sanctions-triggered disruptions)
Pandemic or public health crises
Infrastructure outages (e.g., power, telecommunications, water supply)
The role will build a resilient culture through a proactive, risk-informed approach that integrates cross-functional crisis response, regulatory compliance, real-time command and control, and continuous improvement. The VP will serve as a senior escalation point for major incidents, lead the regional crisis response for significant incidents, and escalate where needed to the firmwide crisis governance forums.
The role reports directly to the Head of Resilience Management for the Americas and works closely with stakeholders across Technology, Risk, Cybersecurity, Legal, Communications, and Regulatory Affairs to embed a culture of resilience and readiness.
Key Responsibilities
Strategic Leadership
Develop and lead a crisis and incident management strategy aligned to the bank's operational resilience framework and key business services.
Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies.
Establish and manage governance forums and escalation protocols for crisis and incident oversight.
Support the definition and testing of impact tolerances and maximum tolerable downtimes (MTD/MTLD) in partnership with Operational Resiliency Testing Lead, Business, and Technology stakeholders.
Incident Response and Crisis Management
Act as the lead coordinator during regional crises, ensuring structured, timely, and effective command, control, and communications.
Maintain and continuously improve incident response plans, escalation playbooks, crisis decision trees, and communication protocols.
Ensure that major incidents-including those involving third parties and cyber events-are managed in line with regulatory requirements.
Integrate internal communications tools and channels into a unified communications strategy.
Maintain and operate an auditable major incident log, with clear decision documentation, timelines, and actions taken.
Process and Technology Optimization
Drive optimization of incident response processes using data analytics, metrics and automation opportunities.
Ensure response tooling (e.g., incident management platforms, emergency notifications) is current, well-trained on, and continuously improved.
Partner with Cyber, Technology, and Ops teams to align response processes and eliminate gaps in cross-domain coordination.
Regulatory Compliance and Audit Readiness
Ensure full compliance with FFIEC, DORA, OCC, PRA
Lead regulatory and internal/external audit preparation, ensuring crisis and incident management capabilities are evidenced through documentation, logs, post-incident reviews, and impact tolerance testing results.
Integrate third-party and cyber risk response coordination into incident response playbooks, ensuring vendor engagement and joint response capabilities are embedded and tested.
Conduct formal Root Cause Analysis (RCA) and post-incident reviews, identifying systemic issues and implementing corrective actions.
Team Leadership and Development
Lead and mentor a high-performing team of crisis and incident managers, driving a culture of excellence, continuous learning, and cross-functional collaboration.
Develop training programs for crisis response teams and executive stakeholders, including annual crisis simulations, tabletop exercises, and cross-jurisdictional response testing.
Support team growth, succession planning, and skills development to future-proof the bank's resilience capabilities.
Core Competencies
Crisis Leadership
Demonstrated ability to lead complex incident response efforts across business, technology, cyber, and third-party domains.
Ability to manage multiple initiatives simultaneously, determine prioritization, and work under minimal supervision.
Strategic Vision
Ability to define and execute crisis and incident management programs aligned with regulatory and business objectives.
Ability to work at both a strategic and tactical level, focusing on the broader picture while driving execution.
Regulatory Acumen
Deep understanding of financial compliance requirements and regulatory frameworks, including FFIEC, DORA, PRA and OCC.
Operational Discipline
Skilled in developing response processes that are scalable, measurable, and auditable.
Influence & Communication
Strong ability to engage and influence executive leadership and cross-functional teams under pressure.
Continuous Improvement
Embeds lessons learned, metrics, and feedback loops into the resilience lifecycle.
Soft Skills & Leadership
Strong leadership and project management skills.
Excellent communication and stakeholder management skills, with the ability to influence technical and non-technical teams.
Analytical mindset with a proactive approach to problem-solving and risk mitigation.
Ability to thrive in a fast-paced, high-stakes environment with competing priorities
Comfortable working in a highly global, diverse, and hybrid (office and virtual) work environment
Strong communication and documentation skills.
Experience Essential
Minimum 10+ years of experience in crisis/incident management, operational resilience, or business continuity.
Experience leading cross-border incident response and regulatory engagement
Experience Desirable
At least 3 years of experience in a senior leadership role within the banking or financial services industry.
Education Essential
Bachelor's degree in Risk Management, Information Technology, Business Continuity, or a related field.
Education Desirable
Advanced degree (MBA, MS) is strongly preferred.
Relevant industry certifications (CBCP, MBCI, CRISC, CISM, ITIL, or Certified Incident Manager) are strongly preferred.
Required Skills
Technical Knowledge: Strong knowledge with incident management technologies such as notification tools, risk intelligence and analysis, etc.
Incident Management Frameworks: Deep understanding of frameworks such as NIST, FFIEC, DORA, PRA, OCC, etc.
Policy and Procedure Development: Proficiency in drafting and enforcing policies, procedures, and playbooks.
Desired Skills
Automation and AI-based incident response triggers
Advanced dashboarding and incident trend analysis
Director of Payment Operations
Operations director job in New York, NY
Welcome to Pockyt
Pockyt.io is a next-generation payments platform enabling merchants to accept digital wallets and emerging payment technologies with ease. We power seamless global transactions through modern infrastructure, deep partner networks, and a focus on simplicity and speed. Our team is driven by innovation and a passion for creating frictionless commerce for businesses of all sizes. What makes Pockyt special is our combination of cutting-edge technology, collaborative culture, and commitment to helping merchants unlock new revenue through smarter payments.
Life at Pockyt
Working at Pockyt means joining a fast-paced startup environment where your work directly shapes the future of payments. You'll collaborate daily with a highly skilled team building advanced payment and settlement technologies, united by our values of honesty, accountability, respect, disruptive thinking, and passion. We hold ourselves to a high standard in delivering better experiences for our clients and solving complex challenges together. This is the place for someone who is motivated by challenge, driven to deliver, and excited to help build smarter payments for the world of tomorrow.
Our office at One Liberty Plaza offers gorgeous views, a vibrant atmosphere, and free drinks and snacks to keep you energized throughout the day. Team lunches are a regular part of life here, giving everyone time to connect, unwind, and enjoy each other's company. You'll find a collaborative, supportive environment where people genuinely enjoy coming to work. If you're looking for a fun, social, and passionate workplace to grow your career, we'd love to meet you.
The Role and Responsibilities
The Director of Payment Operations will report to the Chief Financial Officer and support stakeholders across the company as a focal point of service delivery. In this role, you will direct financial operations between clients, network partners, and Pockyt teams to ensure consistent delivery of payment services at scale. This role is designed to be a mix of daily contribution, connecting clients to our services, and as a leader in developing new processes needed for Pockyt to scale.
Your role will be to oversee the full workflow for onboarding new clients, ensuring compliance, reviewing contractual changes, driving cross functional alignment, and implementing configurations. You will manage network partner operations including onboarding, partner reconciliations, and configuration changes. You will serve as the senior escalation point for complex client issues, from client contractual changes to operational challenges. As the focal point between clients, network partners, and Pockyt systems, you will identify opportunities for process or system improvements to enable Pockyt's ability to scale. Specific responsibilities include:
Oversee network partner operations including client onboarding, partner reconciliations, and configuration changes.
Serve as a senior escalation point for complex client issues, payment challenges, and operational exceptions.
Identify and resolve payment issues and create processes to improve Pockyt's flow of funds.
Build and refine repeatable processes that improve client onboarding efficiency, reduce risk, and ensure a seamless client experience.
Partner cross-functionally with Product, Engineering, Compliance, and Sales to streamline financial operations end-to-end.
Develop dashboards, track KPIs, and reporting to monitor operational performance and identify areas of improvement.
Enhance internal controls across payment flows, settlements, reconciliations, and operational risk.
Lead special projects involving new product launches, partner integrations, or optimization initiatives.
Mentor and guide team members as Pockyt's finance operation function grows.
Support executive leadership with insights, analysis, and operational readiness for rapid scale.
About You
8+ years of professional experience in the financial services industry (payments focus preferred).
Bachelor degree from an accredited university (MBA preferred).
Leadership of operations, including onboarding of clients, treasury, and/or payment operations.
Deep understanding of payment networks, settlement processes, and operational best practices for cross border payments.
Basic understanding of software development and product management preferred.
Proven experience managing and developing a high-performing team.
Demonstrated success working in a startup or high-growth environment.
Highly energetic, professional, curious, and able to thrive in a fast-moving, ambiguous environment.
Strong communication and cross-functional partnership skills.
High integrity and honesty, with a track record of sound judgment.
Ability to build scalable processes, workflows, and systems from the ground up.
Native English speaker.
Able to report into our New York office three days per week.
Director of Operations
Operations director job in New York, NY
Director of IT Operations
💼 Employment Type: Full-Time
About the Role
We are seeking a Director of IT Operations to keep our offices, networks, AV systems, devices, and cloud platforms running smoothly while driving operational maturity in ITGC, audit readiness, and cybersecurity remediation. This is a hands-on leadership role for someone who can roll up their sleeves and establish a clear operating rhythm.
🔑 What You'll Do
👥 Lead & Coach: Manage a lean IT team across two locations with MSP support; handle escalations, root cause analysis, and fixes. Set SLOs/SLAs, on-call schedules, and run blameless post-mortems.
🌐 Office & Networking: Own LAN/WAN, Wi-Fi, firewalls, ZTNA, switching, ISPs, printing, and endpoint reliability.
🎥 Audio-Visual: Standardize and maintain Teams/Zoom Rooms; perform proactive health checks.
💻 Workplace Platforms: Harden Microsoft 365/Entra (identity, mail, SharePoint, Teams, MFA); optimize licensing.
✅ Onboarding & Offboarding: Mature processes for compliance and streamlined experience.
📱 MDM & Endpoints: Oversee Jamf and Intune for secure, automated deployment and lifecycle governance.
☁️ Cloud Operations: Manage GCP projects, IAM, VPC networking, monitoring, backups, and cost governance.
🔐 Security & Compliance: Implement ITGC, drive vulnerability remediation, and maintain cybersecurity posture.
📊 Service Management: Mature ITIL practices and ensure data-driven support with long-term solutions.
🤝 Vendor Management: Govern MSPs and OEMs; enforce SLAs and deliver outcomes.
💰 Budget & Reporting: Own OpEx for IT operations; report on reliability, security posture, and risk register progress.
🎯 What We're Looking For
Proven hands-on IT Ops leadership in lean teams-comfortable fixing a switch port at 9 AM and chairing a vendor QBR at 11 AM.
Expertise in Microsoft 365/Entra, Intune/Jamf, and Meraki networking.
Cloud operations experience (GCP preferred; AWS/Azure welcome).
Strong grasp of ITGC, EDR, ZTNA/SASE, vulnerability management, and audit remediation.
Practical ITIL experience and ability to improve CSAT, FCR, and MTTR.
Excellent communication and leadership skills; able to mentor staff and partner with executives.
Nice-to-haves: ITIL Foundation, CCNA/Network+, GCP Associate/Professional, CISSP/CISM.
Operation Support(2026F014)
Operations director job in Jersey City, NJ
Both of the following locations are available for application:
New Jersey, United States (On-site) or
Toronto, Canada (On-site)
Job Responsibilities
Operation:
Provide technical, operational and product consultancy to UnionPay members.
Follow-up with UnionPay existing / new clients for Network connectivity requirements to set up MPLS or VPN connection; Set up workshops with the institutions to discuss operational and technical requirements for the new projects and facilitate new program installations.
Provide daily operation support such as BIN loading, transaction quality analysis, and settlement issue follow-up etc.
Ensure the consistency between the local markets and the other markets, and maintain the uniformity of the worldwide network.
Keep in close communication with Headquarters Operation Support Department, the overseas offices and the institutions. Collect advices from UPI overseas offices and institutions on business rules, technical specifications, dispute resolution and risk management. Conduct the training, support or explanation sessions for overseas offices and institutions.
Work on market research and information collection tasks assigned by the Headquarters Operation Department. Help Headquarters Operation Department to complete special programs such as local pricing, regulatory policy research, compliance audit, etc.
Support UnionPay Headquarters team by engaging clients for day to day operational issues such as transaction failure checking and troubleshooting.
Project Management:
Provide end-to-end project management and execution throughout processing implementation projects including certification, project launch, pilot testing, etc.
Assess and document UnionPay member needs and according implementation activities.
Guide customers through applicable UnionPay processing rules, specifications and documentations.
Identify appropriate processing implementation support documentation for UnionPay members.
Qualifications
Bachelor's degree or above in Information Technology, Engineering, Computer Science, or other similar STEM majors.
Relevant experience in payment system knowledge, with strong understanding of network technology, applications, and project management.
Prefer candidates with 3-5 years of experience in project management or customer support roles within the card payment industry, chip card technology, software, financial services, or information services.
Strong understanding of payment processing systems, formats and associated customer host interface testing services and principles.
Ability to interact well with the customer, Senior and Executive management.
Strong verbal and written communication skills with ability to leverage these skills in a teaching environment.
Ability to drive change in a technical work environment.
Self-Starter with ability to work independently.
Handle multiple implementation projects in parallel.
Ability to work across different time zone and willing to travel.
All candidates will be fairly assessed, with due consideration given to the relevance of their background to the role's requirements.
Vice President Operations
Operations director job in New York, NY
About the Company
Our client, a growing and mission-driven behavioral health organization with four treatment locations, is seeking a Vice President of Operations to provide executive-level leadership across clinical and administrative operations.
About the Role
Looking for specific experience in implementation and management of systems/processes for Multi-Site Health Service Companies. Implementation of SOPs will be a high priority: This will be a very hands-on role, in addition to managing. This role is critical to standardizing processes, driving operational excellence, and supporting high-quality care.
Responsibilities
Operational Leadership
Provide strategic and day-to-day operational oversight for four behavioral health locations
Ensure consistent implementation of operational standards across all sites
Serve as a key member of the executive leadership team
SOP Development & Execution
Design, document, and continuously improve standard operating procedures (SOPs)
Ensure SOPs are scalable, auditable, and aligned with regulatory requirements
Train and hold leadership teams accountable to SOP compliance
Program & Clinical Support
Ensure operational systems support quality patient care and outcomes
Regulatory & Compliance Oversight
Ensure compliance with state, federal, and accreditation standards
Oversee audits, inspections, and quality assurance processes
People & Performance Management
Lead and mentor site-level operational leaders
Establish KPIs and performance dashboards
Foster a culture of accountability and continuous improvement
Clinical Director of Outpatient/Ambulatory Operations
Operations director job in New York, NY
Title: Clinical Director of Outpatient/Ambulatory Operations
Org Unit: Multi-site Practice Management
Work Days: Monday-Friday
Weekly Hours: 35.00
Exemption Status: Exempt
Salary Range: $171,700.00 - $200,100.00
*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Position Summary
The Clinical Director is responsible for managing the daily clinical and administrative operations across one or more outpatient or ambulatory care clinics. This role ensures high-quality, patient-centered care by overseeing nursing staff, optimizing clinic workflows, coordinating schedules, and ensuring compliance with regulatory and organizational standards. The Clinical Director collaborates with providers, administrative leaders, and interdisciplinary teams to enhance patient access, safety, and satisfaction while driving operational efficiency and clinical excellence in an outpatient or ambulatory setting.
Job Responsibilities
Functions as key clinical and administrative leader and communicates regularly with physician leadership, senior administration, and staff.
Creates a dynamic professional environment predicated on integrity, respect, shared decision-making, and lifelong learning. Inspires a leadership culture that upholds a healthy work environment.
Oversees development and execution of the vision for nursing practice, care delivery systems, and processes across the practices and multiple modalities.
Develops, reviews, and revises policy in accordance with regulatory and professional standards of care.
Fosters a culture of collaboration across practices and programs to promote constructive dialogue and alignment of divisional/departmental and organizational goals.
Coordinates daily clinical care and supports activities of the outpatient or ambulatory practice, which may include diagnostic services. Maintains flow of patient care, delegates appropriate tasks to nurses.
Provides general patient care services, triages patient inquiries, provides patient education, communicates test results, pre-testing instructions, and testing/imaging expectations on day of exam.
Collaborates with clinicians regarding assessments and treatments. Ensures that all clinical equipment is properly checked and maintained, and logs are kept up to date, including AED, emergency medications, oxygen tanks.
Supervises various clinical nursing teams. Orients and trains all new clinical employees, evaluates staff performance, and develops corrective action plans as needed.
Develops and provides in-service training to nursing staff on new nursing techniques, protocols, procedures, or new equipment.
Ensures clinical staff compliance with annual compliance requirements. Ensures that nursing staff's licensure and certifications are maintained and current as required by regulatory agencies.
Responsible for monthly nursing staff schedules, time sheet approvals, and paid time off approval requests. Reviews daily staffing schedules to ensure optimal staffing to manage patient flow.
Develops reports and metrics to monitor clinical nursing staff performance and address inconsistencies as needed.
Conducts monthly nurse staff meetings; meets with nurses individually to review performance metrics; organizes monthly nursing educational series/sessions.
Maintains current knowledge of quality and safety standards for an ambulatory or outpatient physician practice setting. Monitors levels of quality of service as measured by satisfaction surveys, customer comments, and direct observation.
Recommends strategies that are responsive to quality-of-service needs. Collaborates with the Quality and Patient Safety (QPS) Physician Leader in managing all clinical quality and safety issues and initiatives.
Responsible for other special projects and duties as assigned.
Education
Bachelor of Science Degree in Nursing for Registered Nurse candidates
Master's of Science Degree in Nursing for Nurse Practitioner candidates
Experience
Approximately 5 years of clinical experience as an NP in a hospital setting or physician office practice required.
RNs with extensive clinical and clinical leadership experience can be considered. Extensive experience as a Registered Nurse may be considered in lieu of the BSN.
Approximately 5 years of clinical leadership/management experience required.
Knowledge, Skills and Abilities
Comprehensive understanding of ambulatory and outpatient clinical operations, including care delivery models, patient flow, and interdisciplinary coordination.
Understanding of staffing models, workforce planning, and scheduling strategies for clinical teams.
Awareness of organizational policies, healthcare laws, and professional standards relevant to nursing and ambulatory care.
Leadership and team development skills, including coaching, mentoring, conflict resolution, and performance management.
Advanced clinical assessment and triage skills, with the ability to support direct patient care when needed.
Strong communication skills, both written and verbal, with the ability to convey expectations, provide feedback, and facilitate meetings.
Analytical and problem solving skills, including the ability to interpret data, identify trends, and develop action plans.
Organizational and time management skills, with the ability to prioritize competing demands in a fast paced clinical environment.
Collaboration and relationship building skills, fostering trust and alignment across clinical and administrative teams.
Proficiency with clinical and administrative technologies, including scheduling systems, EHRs, and reporting tools.
Ability to maintain high standards of patient care, ensuring safety, quality, and patient satisfaction.
Ability to facilitate change, including implementing new processes, technologies, or care models.
Ability to think strategically while managing day to day operational details, balancing short term needs with long term goals.
Licenses and Certifications
For NP candidates: NYS Registered Nurse Practitioner (NP) license and current NP registration
NYS Registered Professional Nurse license and current RN registration
Current BLS (must be issued by American Heart Association)
Infection Control Certificate
Current Narcotics DEA registration certificate
Applicable National Board Certification (such as ANCC, PNCB, etc)
Working Conditions/Physical Demands
Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Chief Operating Officer
Operations director job in New York, NY
Email your resume to **************
This Role is for experienced candidates only.
About Us:
NY Major is one of New York City's premier full-suite commercial and residential construction firms - with 15+ years of excellence, 70 + completed projects, and a reputation for integrity, quality, and on-time delivery. We operate across Brooklyn, Manhattan, Queens, the Bronx, Staten Island, and the greater NYC metropolitan area. Our portfolio encompasses a range of development types, including multi-unit residential, commercial, institutional, and mixed-use projects.
Role Overview:
We are seeking an experienced construction executive to join as Chief Operating Officer (COO). The COO will own full operational leadership - overseeing feasibility, pre-construction, procurement, field operations, project execution, and close-out - ensuring NY Major continues delivering excellence, growth, and client satisfaction across NYC.
Key Responsibilities:
1. Lead early project feasibility, constructability reviews, and cost planning.
2. Guide zoning strategy, DOB approvals, scope definition, and budget alignment.
3. Oversee late-stage design approvals and pre-mobilization (demo, asbestos, soil testing, utilities).
4. Lead complete subcontractor bidding process, including bid review, tracking, leveling, and final selection.
5. Negotiate and award subcontracts; ensure ≥75% buy-out before site mobilization.
6. Maintain accurate budgets through buy-outs and implement value-engineering savings.
7. Manage contract issuance, compliance tracking, and subcontractor/vendor performance database.
8. Oversee daily operations of PMs, APMs, and Site Managers ensuring schedule, cost, and quality control.
9. Review ACRs, daily/weekly reports, manpower, and safety compliance with NYC DOB + OSHA standards.
10. Resolve field escalations: design conflicts, change impacts, logistics, and agency coordination.
11. Drive TCO/C of O strategy, punchlist completion, and timely project close-outs with full documentation.
12. Enforce performance, punctuality, attendance, and growth plans for office and field staff.
13. Uphold operational consistency across RFIs, submittals, change mgmt, and meeting workflows.
14. Implement technology evolution - Procore, scheduling dashboards, AI-enabled reporting, SOPs.
15. Represent the company with clients, architects, lenders, and agencies; champion jobsite reputation and delivery excellence.
What We're Looking For:
1. 10+ years in NYC commercial/residential construction, with hands-on experience managing GC projects from pre-con through close-out.
2. Bachelor's degree in Construction Management, Civil Engineering, Architecture, or related field (MBA or advanced degree preferred).
3. Strong track record with project buy-outs, subcontractor/vendor procurement, and financial controls.
4. Thorough understanding of NYC DOB, permitting, and construction logistics in dense urban environments.
5. Proven leadership managing both office and field teams; disciplined, accountable, with high work ethic and integrity.
6. Tech-savvy, data-driven operator comfortable with digital tools, reporting systems, and continuous improvement.
Compensation & Benefits:
1. Qualifying candidates will earn an annual salary between $150,000 to $240,000, depending on experience and ability to meet the job description.
2. Senior leadership role with direct impact across all phases of construction and development.
3. Opportunity to shape and scale operations at a respected NYC firm with growth ambitions.
4. Collaborative, high-integrity culture with a proven track record.
5. Additional benefits TBD upon pre-qualification.
Summary
NY Major Construction & Development - Brooklyn, NY
Position: Chief Operating Officer (COO)
Company Size: Mid-size general contractor/development firm (~25 employees)
Website: ********************
Please send your résumé, a short cover letter, and references to **************.
Senior Director of Perioperative Services
Operations director job in New York, NY
Leading New York City health system seeks a Senior Director of Perioperative Services for their hospital in Brooklyn. As a key member of hospital leadership, the Senior Director of Perioperative Services provides visionary direction and strategic oversight for all surgical and procedural operations. This role ensures the delivery of exceptional, patient-centered care through operational excellence, clinical innovation, and staff empowerment. The Senior Director drives performance across quality, safety, efficiency, and patient experience metrics, while fostering a collaborative and inclusive environment that supports professional growth and organizational success.
Key Responsibilities:
Lead and manage all aspects of perioperative nursing operations, ensuring compliance with regulatory, accreditation, and organizational standards.
Develop and implement strategic plans and quality initiatives to improve patient outcomes, efficiency, and the overall surgical experience.
Design and monitor departmental budgets, staffing models, and resource utilization to ensure fiscal responsibility and optimal performance.
Foster a culture of excellence, accountability, and continuous improvement rooted in diversity, equity, and inclusion.
Build and sustain collaborative relationships with physicians, surgical teams, and hospital leadership to achieve shared clinical and operational goals.
Oversee recruitment, development, evaluation, and retention of nursing leadership and staff, ensuring alignment with professional standards.
Utilize data-driven decision-making to enhance quality, safety, patient satisfaction, and productivity metrics.
Promote evidence-based practice, research, and innovation to advance perioperative nursing standards.
Serve as a visible and accessible leader who models professionalism, integrity, and clear communication.
Ensure compliance with collective bargaining agreements and foster a fair, transparent work environment.
Qualifications:
NYS Licensed Registered Nurse
Doctoral degree in Nursing (DNP) required
Certification in Nursing Leadership preferred (NE-BC)
Minimum 5 years of progressive nursing leadership experience in perioperative services within a hospital.
Salary: $250,000 - $290,000
Please email resume to:
Joshua Albucker
Senior Vice President
NOOR Staffing Group
646-492-5653
jalbucker@noorstaffing.com
Director of People Operations
Operations director job in New York, NY
FC Staffing has been exclusively retained by a rapidly growing global software company with headquarters in France and operations across the U.S., Mexico, and Europe. The company is expanding its U.S. The People Operations function is seeking a hands-on, strategic, and people-centered Director of People Operations to support their growing U.S. team.
Job description:
Oversee the entire employee lifecycle, including recruitment, onboarding, engagement, performance, and offboarding.
Manage U.S. employment compliance across multiple states.
Partner with global HR teams in France and Mexico to align People strategies.
Lead payroll, benefits, performance reviews, compensation processes, and HR policy updates.
Champion company culture, learning and development, and internal communication.
Serve as a trusted advisor to managers and leadership on HR best practices.
Use HRIS or ATS systems and data to improve decision-making and operational efficiency.
Support a collaborative hybrid NYC team and contribute to cross-border initiatives.
Promote diversity, equity, and inclusion as part of the company culture.
Requirements:
5+ years of progressive HR or People Operations experience.
Solid knowledge of U.S. employment law and compliance.
Experience in SaaS, tech, or international organizations.
Hands-on approach with the ability to balance strategy and day-to-day HR operations.
Strong leadership, communication, and relationship-building skills.
Experience with modern HR tools such as Gusto, Rippling, or Deel.
Ability to work in a fast-paced, evolving environment.
Fluent or conversational French required.
Why This Role Is Attractive:
Opportunity to build and shape People Operations for the U.S. team.
International collaboration with HR teams in France and Mexico.
Strong visibility with leadership and real impact.
Hybrid NYC office with flexibility.
Competitive compensation (approximately $150K range).
Stock options and comprehensive benefits.
High-growth environment with room to innovate.
Legal Operations Manager (USA)
Operations director job in Stamford, CT
Trexquant is a growing systematic fund manager with a core team of highly accomplished technologists. We apply a wide variety of statistical and machine learning techniques to build investment portfolios and trade our client assets in global equity and futures markets. We are hiring a Contract Manager based in Stamford, CT to manage data and technology procurement contracts. This position will sit in the Company's Legal and Compliance team.
We are seeking a Legal Operations Manager to join our growing legal and compliance functions. This role is ideal for someone who enjoys building scalable, tech-enabled legal processes and managing the operational backbone of a high-performing legal team.
You will implement and maintain contract management systems, automate workflows, ensure compliance and recordkeeping, support regulatory filings, and manage the intake and tracking of legal requests. You will also handle less complex contract negotiations using established form agreements and playbooks.
Responsibilities:
Contract Management & Automation
Administer and optimize Trexquant's contract lifecycle by using contract management tools (e.g., Ironclad, Conga).
Manage legal document execution and storage processes.
Track contract renewals and compliance obligations.
Technology Enabled Process and Workflow Design
Build and maintain Jira or other solution based workflows for legal request intake, approvals, and reporting.
Proactively identify opportunities to automate and streamline legal and compliance processes.
Develop workflow descriptions and provide training to improve operational efficiency across the firm.
Contract Negotiation Support
Review, negotiate, and redline agreements such as NDAs, vendor contracts, and amendments by using form templates and playbooks.
Coordinate with internal business teams and external counterparties to finalize contracts.
Compliance & Recordkeeping
Maintain organized filing systems for regulatory and corporate compliance materials.
Support reporting, audit and policy implementation efforts.
Qualifications:
Bachelor's degree required; JD preferred but not required.
3-10 years of experience in legal operations, contract management or paralegal roles within a technology, financial services or legal department environment.
Strong understanding of contract lifecycle management and technology enabled workflow design.
Proficiency with:
Jira (for workflow management)
Conga or Ironclad (for contract lifecycle management)
DocuSign and Adobe Sign (for e‑signature processes)
Google Workspace (Docs, Sheets, Drive, etc.)
Basic HTML or similar skills (for form and template customization).
Excellent organizational skills, attention to detail and ability to manage multiple priorities in a fast‑paced setting.
A proactive mindset with a passion for improving processes through technology.
Ability to come 4 days per week in office with greater flexibility over time.
Benefits:
Competitive salary plus bonus based on individual and company performance.
Collaborative, casual and friendly work environment.
PPO Health, dental and vision insurance premiums fully covered for you and your dependents.
Pre‑tax commuter benefits.
Weekly company meals.
Trexquant is an Equal Opportunity Employer.
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Operations Manager
Operations director job in New York, NY
AFLALO is a modern house defined by elegance, opulence, and bold femininity. As we scale
our Soho studio, prepare to open our flagship store, and build a new atelier/workshop, we are
expanding the operational foundation that will support our next chapter of growth. With
additional retail and office spaces coming online, we are assembling a best-in-class team to
help define and elevate the brand's operational excellence across every touchpoint.
Role Overview
We are seeking a highly organized, hands-on Operations Manager to build, manage, and
continuously improve the core operational infrastructure of the company. This individual will
oversee logistics, inventory, warehouse operations, office management, and overall operational
workflow across HQ, studio, and retail.
The ideal candidate is both strategic and willing to roll up their sleeves-comfortable managing
processes and people, but also ready to jump in and pack boxes, receive fabric, or troubleshoot
a delivery when needed.
Key Responsibilities
1. Logistics Management
Oversee inbound and outbound logistics, including freight forwarders, customs brokers,
carrier relationships, and returns logistics.
Ensure on-time deliveries for raw materials, finished goods, and ecommerce orders.
Develop systems for freight tracking, documentation, and operational reporting.
Support hands-on execution when needed (e.g., shipping boxes, receiving materials).
2. Inventory Management
Maintain accurate inventory across warehouse and studio locations.
Lead cycle counts, reconciliation, and stock investigations.
Build scalable processes for inventory accuracy and stock integrity.
Participate in hands-on tasks such as inventory counts and organization.
3. Warehouse & Fulfillment Operations
Manage the hourly shipping associate, ensuring strong day-to-day workflow and
adherence to packaging and brand standards.
Oversee daily order flow, replenishment, returns processing, and general throughput.
Monitor and improve efficiency, quality control, and physical organization within
warehouse and studio spaces.
4. Retail Operations Support
Support operational readiness for new store openings and ongoing retail operations.
Oversee store supplies, stock flow, back-of-house processes, packaging, and
store-to-studio communication.
Collaborate with retail, merchandising, and production teams to ensure clean execution
across channels.
5. Facilities Coordination
Support the Manager of Construction and Facilities on maintenance needs, vendor
Coordination, and small-scale HQ, store, and workshop projects.
6. Office Management & HQ Operations
Ensure the HQ environment is organized, functional, and aesthetically aligned with the
brand.
Oversee supplies, space setup, utilities, mailroom processes, and general office
workflows.
Implement systems that maintain operational excellence and support team productivity.
7. Customer Service (Escalations)
Handle operational escalations from customer service, ensuring quick resolutions related
to shipments, returns, and product accuracy.
Partner with ecommerce and customer experience teams to refine and improve internal
processes.
What We're Looking For
Experience & Skills
4-7 years of experience in operations, logistics, warehouse management, or supply
chain; experience in consumer goods, fashion, or luxury strongly preferred.
Strong understanding of logistics workflows (freight, customs, carriers, tracking).
Experience managing warehouse operations and small teams.
High operational rigor and attention to detail; comfortable in a fast-growth, startup-style
environment.
Ability to build procedures from scratch and continuously improve existing systems.
Strong communication and cross-functional partnership skills.
High level of comfort with hands-on work and physical tasks.
Attributes
Resourceful, proactive, and solution-oriented.
Thrives in a dynamic environment with shifting priorities.
Balances strategic thinking with willingness to get involved at the ground level.
Highly organized, reliable, and committed to operational excellence.
Appreciates a well-run, beautiful physical environment and its impact on brand
experience.
Why Join AFLALO
This is a rare opportunity to help build the operational backbone of a new luxury brand from the
ground up. You will work directly with leadership, influence key systems and processes, and
contribute to an ambitious and creative company in its most formative stage.
Operations Manager
Operations director job in New York, NY
WHO WE ARE:
The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values.
The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one's own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.
WHO WE ARE LOOKING FOR: Operations Manager
POSITION SCOPE:
We are seeking an Operations Manager to act as the point person for maintaining and supervising all the inbound/outbound merchandise, inventory management, order processingand the maintenance and organization of back of house and supply areas. Additionally, this role will supervise maintenance and cleaning operations. The Operations Manager will oversee a Coordinator and collaborate with Corporate Office to streamline operational logistics and procedures to ensure an elevated customer experience and store ease-of-use.
Inventory Management:
Participate in inventory cycle counting and use active problem solving to investigate discrepancies.
Monitor negative on hand and open transfers.
Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets.
Maintain accurate vault organization and consistently spot check inventory trays to ensure accuracy of product storage both in the vault and on the floor.
Monitor internal inventory movement via transfers.
Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to sales floor.
Ensure timely communication with management and sales team regarding new arrivals and product replenishment.
Monitors the After Sales, Before Sales and product return processes.
Maintenance
Identify store maintenance issues, lighting concerns, cleaning, and security. Work closely with Corporate to report, catalogue, prioritize and resolve areas that impact store structural function and image.
Shipping and Receiving
Ensure merchandise and supply deliveries are accurate, verifying all quantities shipped / received match corresponding documentation for all incoming / outgoing shipments.
Maintain organized shipping area ensuring all outgoing merchandise is properly packaged.
Follow company guidelines around shipping to clients and intercompany.
Manage courier relationships to monitor shipments and file claims when necessary.
Packaging and Supplies
Order and manage non-merchandise supplies like stationery and packaging.
Re-stock appropriate levels of packaging supplies within the boutique.
Contacts and manages store supplies like office, cleaning, hospitality and retail.
Order Coordination:
Oversee the Bench Jewelers workflow ensuring prioritization of orders.
Coordinate engraving artwork and execution for in-house engravings.
Efficiently manage order flow by prioritizing urgency of work and pacing longer lead time orders.
Pull pieces for all orders and determine whether studio work (assembly/polishing) is needed.
Confirm product details, quality level and assembly accuracy before processing.
Order Processing:
Work with sales team and process all orders.
Administer quality checklist and validate using brand standards.
Accurately document all inventory movement for orders.
Studio Reporting and Logs:
Log and track customer returns for repair using Repair Tracker.
Monitor and log unfulfilled work orders.
Track orders that cannot be completed because inventory is not present.
Administrative
Complete tasks and projects assigned by Store Management.
Coordinate with the Corporate Operations Office, to manage and supervise all the operations procedures and ensure consistency.
Review operations processes and performance, recommend solutions for improvement as needed for store efficiency.
Assist Store Manager with maintaining budget by managing schedule and making necessary adjustments when the business warrants.
Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits and monitoring petty cash (when applicable).
QUALIFICATIONS:
Minimum of high school degree, bachelor's degree preferred.
Minimum of 5 years previous experience in Retail/ Operations Management with at least 2 years in management experience
Mac proficient, advanced excel skills and knowledge of design programs a plus
Outstanding attention to detail, highly organized, reporting skills, interest and demonstrated experience in creating and streamlining processes
Strong written and verbal communication skills
Self-starter and multi-tasker
Can work a flexible schedule, which includes evenings, weekends and holidays ensuring that the store is always fully operational
Demonstrated ability to navigate through uncertainty and provide clarity in direction to both self and team
Our Company's values:
We value people: we want each other to be the best versions of who we can be.
We value our relationships with our employees, suppliers and community.
We value diversity and promote inclusivity with our words, actions and images.
We value professional development and personal growth.
We value community service and philanthropy.
We value and foster creativity and self-expression.
We value accountability for ourselves and the collective and show integrity through all our interactions.
We value storytelling and reading.
Business & Operations Manager
Operations director job in Stamford, CT
Business and Operations Manager
Company: Little London Collective
Industry: Luxury Home Construction
Job Type: Full-Time
About The Little London Collective
LLC is a fast-growing luxury construction company specializing in high-end residential projects across Connecticut and New York.
Founded to bring greater transparency, project management discipline, and operational efficiency to the building process, the company is redefining how premium construction projects are delivered.
We are seeking a motivated and detail-oriented Business & Operations Manager to join our team and help strengthen the company's operational foundation as we continue to scale. This role will play a key part in building the systems, structure, and processes that support our growth.
Role Overview
The Business and Operations Manager is responsible for coordinating and overseeing the internal operations of The Little London Collective. This position ensures that business systems, financial processes, and administrative functions run efficiently and support the company's growth. The role requires a detail-oriented and process-driven individual who can manage multiple priorities and maintain organizational structure across teams.
Key Responsibilities
Operations Management
Manage and improve day-to-day business operations, systems, and workflows.
Oversee administrative infrastructure including technology tools, document management, communications, and facilities.
Standardize operating procedures across projects, ensuring consistency in reporting, documentation, and compliance.
Create and maintain internal corporate file systems to organize all business and project related documentation.
Support procurement and vendor management, including tracking contracts, payments, and deliverables.
Financial and Budget Support
Assist the CFO and leadership team with project budgeting, financial tracking, and forecast preparation.
Consolidate project-level financial data into regular management reports.
Coordinate with accounting to ensure timely invoicing, payments, and reconciliations.
Legal and Compliance
Support preparation and management of client contracts, NDAs, and service agreements.
Maintain accurate records of all corporate and project-level documentation.
Ensure compliance with company policies, licensing, insurance, and reporting requirements.
HR and Administrative Support
Support onboarding and contractor management processes.
Coordinate with leadership on performance tracking, staffing schedules, and role assignments.
Reporting and Internal Communication
Prepare periodic management reports summarizing project status, budgets, and key performance metrics.
Maintain internal dashboards and records to support decision-making.
Facilitate communication between leadership, project teams, and external partners.
Qualifications
5+ years of experience in business operations, administration, or project management.
Strong organizational and problem-solving skills.
Familiarity with financial reporting and business planning processes.
Familiarity with legal contracts.
Proficient with productivity and collaboration tools (e.g., Google Workspace, Microsoft 365, or similar).
Ability to manage multiple projects and deadlines in a fast-paced environment.
Experience in construction, real estate, or design industries preferred.
Why Join
Opportunity to help build efficient operational systems within a growing company.
Direct exposure to leadership decision-making and business planning.
Collaborative, team-based work environment with clear accountability and structure.
This is an in-office position with flexible hours. While we're happy to accommodate your schedule, we're seeking a consistent commitment of at least 4-5 hours per day on site, Monday through Friday, with remaining hours that may be completed remotely.
The role will begin as a contract position, with the potential to transition into a full-time, salaried role based on performance and company growth.
Compensation will be commensurate with experience and the agreed-upon schedule.
DIRECT HIRE - Mitsubishi Tanabe Pharma America - Senior Director, Trade & Distribution
Operations director job in Jersey City, NJ
EVERSANA has partnered with Mitsubishi Tanabe Pharma America, Inc. for this Direct Hire opportunity. Mitsubishi Tanabe Pharma America, Inc. (MTPA) is a U.S. subsidiary of Mitsubishi Tanabe Pharma Corporation (MTPC) in Japan, which touts a storied reputation more than 300 years in the making. Our parent company - one of Japan's most respected - is a research-driven pharmaceutical company that has tirelessly pursued medical breakthroughs with global reach. MTPC has discovered and produced several first-in-class medicines for serious diseases, including multiple sclerosis (MS), diabetes mellitus (DM), amyotrophic lateral sclerosis (ALS), and is currently developing medicines in Neurology in Parkinson's (PD), Spinal Cord Injury (SCI), and in high unmet areas in Immunology and Oncology.
MTPA is rapidly expanding its operations across all functional areas. MTPA's commitment to patients and their communities continues with a robust late-stage pipeline of investigational treatments for difficult-to-treat diseases and commercializing products with significant unmet medical needs in North American markets. In the United States, MTPA launched rare disease treatments including RADICAVA (edaravone) injectables in 2017 and RADICAVA (edaravone) oral suspension in 2022. The company handles research, clinical development, sales, marketing, medical affairs, supply chain, and business development functions. MTPA is dedicated to improving the treatment environment for those with debilitating diseases, researching on real-world evidence, and creating hope for all facing illness.
Job Description
Direct Hire Opportunity!
The Senior Director, Trade & Distribution, will build, lead, and manage the team while focusing on developing strategies to support the launch and lifecycle management of our leading Parkinson's and ALS therapies, as well as future products in the United States. The primary responsibility of the Senior Director Trade & Distribution is to develop and implement the distribution strategies across the specialty businesses. This includes specialty pharmacies, distributors and all channels that would support any present or future MTPA products. This person will have an intimate knowledge of the distribution systems from all aspects including durable medical equipment. The ideal candidate will possess strong leadership experience in managing teams that work both directly and indirectly with specialty vendors, coupled with exceptional analytical skills to identify operational gaps and implement effective solutions. Cross-functional collaboration with supply chain, marketing, sales, and customer-facing teams will be key to success in this role.
Responsibilities
Provides overall leadership and direction for Trade Market Access strategy for Mitsubishi Tanabe Pharma US' lead Parkinson and ALS products
Evolve and innovate distribution network by aligning it with business needs, identifying growth opportunities, and addressing operational gaps to overcome challenges and drive access. Serves as the Distribution and Trade Strategy Team Leader, representing
trade across all teams and driving key success factors to support long-term distribution strategies. Lead the development and execution in Federal Markets, including VA and Department of Defense to drive product access, distribution, and growth. Act as subject
matter expert from a Market Access perspective for 340B program and other government programs.
Informs senior and corporate executives informed about changes and emerging issues in the broad, trade customer environments and subsequent implications for Mitsubishi Tanabe Pharma US
Develops awareness of market and government policy changes in collaboration with legal and compliance and implications across key stakeholders to help inform/update commercial strategies
Assists market access marketing agency (and other vendor relationships) to develop promotional programs, tactics and materials aligned with our distribution process
Develops/maintains thorough understanding of dynamics driving various market access segments and channels and how distribution impacts each function
Effectively manages budgets and project timelines including contract management
Oversight in the negotiation, execution, and adherence to the Distribution Service Agreements (DSAs), Product Purchase Agreements, and other contract offerings as appropriate
Develop account metrics against strategic, financial, and product access KPI's
Develops and monitors KPIs, continually assessing impact and execution of access services & offerings including feedback from service users and internal stakeholders
Attends professional, provider programs, and patient conferences, and keeps up to date on innovation and recommends ways to improve business.
This is a home office based position. The expectation is to be in the office 3 days a week.
Qualifications
Bachelor's Degree Required, Masters preferred
Must have 15 plus years within the pharmaceutical industry and 10 years' experience in Distribution, Account Management or Aligned Market Access functions.
Experience with distribution for early-stage pipeline programs
Experience in Federal Markets including VA, Department of Defense and 340B Program preferred.
Device/Drug combination strongly preferred
Minimum 5 years of people management experience required
Track record of closing complex negotiations within the specialty pharmacy arena
Preferred experience includes:
All aspects of distribution
Launch and life cycle management for the distribution process
Experience in Market Access marketing
History of successful negotiations
Broad based knowledge of the Pharma/Biotech industry, healthcare finance, and all forms of product distribution: DME, Orals, and Solutions
Firm grasp of legal, regulatory and compliance issues in the healthcare space
Analytical/strategic thinker with proven ability to:
conduct situation analysis of the external distribution environment; synthesize relevant information to develop strategic plans
understand the best pathway for distribution based on the product and its attributes
conduct strategic gap analysis and implement metric-based solutions
Strong interpersonal and internal/external relationship-building skills in order to drive change and innovation and succeed in a highly specialized distribution environment
Excellent oral/written communication skills, coupled with exceptional presentation skills, including ability to present to large audiences
Ability to prioritize and manage complex projects, with multiple stakeholders, and drive high-quality results within allotted budget
Highly proficient in MS Office; advanced Excel skills
Must be able to travel domestically and internationally (approximately 40%)
Additional Information
Mitsubishi Tanabe Pharma America Value Proposition:
Enjoy the fast-moving, entrepreneurial spirit more typically found in a small biotech, complemented by the benefits of a global pharmaceutical/chemical conglomerate. At this time, Mitsubishi Tanabe Pharma America offers our employees unparalleled opportunities for career success coupled with a supportive level of employee benefits.
MTP provides a competitive benefits package inclusive of Medical and Dental health benefits, short-term and long-term disability plans, Company Paid and Supplemental Life insurance and additional voluntary benefits such as Critical Illness Insurance, Accident Insurance, Legal Plan, and ID Theft Protection. In addition, we provide a generous PTO policy based on tenure, commencing with 24 PTO days, pro-rated based on hire date.