Senior Director, Client Service
Operations director job in New York, NY
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job Details
Job Title: Senior Director, Client Service, Media
Job Location: Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk
About the role
The Senior Director role is a strategic leadership position responsible for overseeing a portfolio of high-value accounts and guiding strategic account teams. This individual acts as a senior advisor to executive-level stakeholders, influencing investment decisions and driving multi-year growth plans. The role combines deep expertise in media research and analytics with executive engagement and commercial accountability.
Primary Responsibilities
Oversee a portfolio of high-value accounts; manage and lead small portfolio teams or strategic account teams to deliver exceptional client outcomes.
Serve as a senior advisor to executive-level stakeholders; influence strategic investment decisions through evidence-based insights.
Accountable for retention of portfolio and responsible for multi-year growth plans, cross-sell strategies, and achievement of significant revenue targets.
Lead executive-level research initiatives; synthesize primary, secondary, and advanced analytics into actionable narratives for senior decision-making.
Optimize resource allocation and deliver operational efficiency across portfolio teams; shape best practices for quality delivery at scale.
Represent Kantar in industry forums and enterprise-wide initiatives; champion innovation in media analytics and cross-platform measurement.
Develop and nurture high-performing teams by identifying, mentoring, and advancing top talent through a culture of continuous learning and collaboration.
Essential Knowledge & Experience
7+ years in media research, analytics, or consulting with proven success in executive-level engagement.
Expertise in digital ecosystems, cross-platform measurement methodologies, creative quality, and/or placement and audience insights.
Strong command of advanced research techniques, including attribution, ROI modeling, and audience segmentation.
Advanced ability to synthesize complex data into compelling narratives for executive audiences.
Proven ability to shape strategic investment decisions and drive commercial outcomes.
Track record of delivering multi-year growth plans and achieving significant revenue targets for an account portfolio.
Demonstrated success in managing senior client relationships and leading high-performing teams, including direct management of a team of 3 or more professionals.
Ability to navigate fast-paced agency or complex client environments, balancing strategic depth with delivery efficiency.
Bachelor's degree in market research/marketing or related social science and analytic subject areas. Masters preferred
Location
New York, World Trade CenterUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
Auto-ApplySite Director at Ridge Ranch
Operations director job in Paramus, NJ
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide.
When you join Champions, you'll be supporting hardworking families and elementary-aged kids during out-of-school time, on school grounds. Whether you're partnering with administrators to bring our programs to their district, or buddying up with students to aim higher, think bigger, and never give up, you'll be leading the way toward inspired learning.
If you're passionate about inspiring children and teachers alike to learn and grow, the Site Director role could be for you! Site Directors are passionate about educational excellence and empowering confident teachers. As a Site Director, you will use our nationally recognized curriculum as a framework to create unique and engaging classroom experiences. Site Directors are committed to making their site successful and know that important relationships with children, families, and their team are critical to success. Successful Site Directors are fully engaged, enthusiastic about their work, and eager to share their knowledge.
When you join our team as a Site Director, you will:
Lead and supervise a group of teachers to create unique and engaging classroom experiences, leverage and develop “best in class” educators to be passionate and committed professionals
Ensure your site is operating effectively; maintain licensing, safety, and educational standards
Partner with parents with a shared desire to provide the best care and education for their children
Cultivate positive relationships with families, teachers, school and district leaders, state licensing authorities, community contacts, and corporate partners
Lead recruitment and enrollment efforts of new families and children in our sites
Required Skills and Experience:
At least one year of teaching experience with the ability to develop, engage, and inspire a team
A love for children and a strong desire to make a difference every day
Ability to build relationships with families and staff and create a dynamic environment where play and discovery go hand-in-hand
Outstanding customer service skills, strong organizational skills, multi-task and manage multiple situations effectively
Meet state specific guidelines for the role
Be physically able to use a computer with basic proficiency, lift a minimum of 40 pounds, and work indoors or outdoors. Be able to assume postures in low levels to allow physical and visual contact with children, see and hear well enough to keep children safe, and engage in physical activity
Read, write, understand, and speak English to communicate with children and their parents in English
Range of pay $24.00 - $28.80 Hourly
Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:
- Know your whole family is supported with discounted child care benefits.
- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
- Feel supported in your mental health and personal growth with employee assistance programs.
- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
- … and much more.
We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.
KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Job Posting End Date : 2026-02-21
Manager- Plant Operations-Jersey City Medical Center-Jersey City-NJ
Operations director job in Jersey City, NJ
Job Title: Manager
Department: Plant Operations
Status: Full-Time
Shift: Day
Pay Range: $68,724.00 - $97,073.00 Annual
Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
The Manager, Plant Operations at Jersey City Medical Center will manage an incredible team of engineers, mechanics, and operations specialists to ensure the highest levels of physical environment readiness in support of exceptional patient care. We need a hands-on leader who understands the dynamics of facility management across all relevant specialties, such as HVAC, electrical and power generation, refrigeration, plumbing, building infrastructure and envelope, and equipment and grounds maintenance. Reporting to the Assistant Director, Plant Operations you will assist in all aspects of large-scale plant operations initiatives and managing daily progress toward goals and key metrics.
As the Manager, Plant Operations, a typical day might include the following:
• Coordinating maintenance programs for the medical center and off-site facilities
• Participating in regular Environment of Care rounding to identify needed repairs or improvements
• Supporting construction or renovation efforts and ensuring proper ICRA and ILSM standards are followed
• Preparing for and participating in regulatory inspections, while keeping required records and documentation current and compliant
• Assisting in administering preventative maintenance programs and helping prioritize work schedules and repairs
• Reviewing expenditures for equipment repairs and supplies, and assisting in monitoring operating and capital budgets
This role might be for you if:
• You quickly identify problems, think critically, and contribute practical solutions in a fast-paced environment
• You adapt easily to changing priorities, new technologies, and unplanned maintenance or emergency situations
• You approach your work through a continuous improvement lens and encourage others to identify opportunities for better processes
• You are comfortable working within a project-based, deadline-driven setting
• You operate with a “safety first” mindset and are committed to supporting a safe, compliant, patient-centered environment
To be considered for this opportunity, you should have experience supporting the maintenance and operation of major building systems such as HVAC, electrical and power generation, refrigeration, plumbing, building infrastructure and envelope, and equipment and grounds maintenance A bachelor's degree in Mechanical, Electrical, Facilities Engineering, or a related field is preferred, along with 2+ years of related experience. Familiarity with regulatory compliance requirements for DNV, DOH, DCA, Municipal Building and Fire Departments is strongly desired. Experience coordinating preventative maintenance programs and working within a healthcare or hospital plant operations setting is highly preferred. Previous plant operations experience within a healthcare / hospital setting is also strongly preferred. If this reflects your skills, experience, and passion - please apply now!
Site Director at Bayview Elementary School
Operations director job in Belford, NJ
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide.
When you join Champions, you'll be supporting hardworking families and elementary-aged kids during out-of-school time, on school grounds. Whether you're partnering with administrators to bring our programs to their district, or buddying up with students to aim higher, think bigger, and never give up, you'll be leading the way toward inspired learning.
If you're passionate about inspiring children and teachers alike to learn and grow, the Site Director role could be for you! Site Directors are passionate about educational excellence and empowering confident teachers. As a Site Director, you will use our nationally recognized curriculum as a framework to create unique and engaging classroom experiences. Site Directors are committed to making their site successful and know that important relationships with children, families, and their team are critical to success. Successful Site Directors are fully engaged, enthusiastic about their work, and eager to share their knowledge.
When you join our team as a Site Director, you will:
Lead and supervise a group of teachers to create unique and engaging classroom experiences, leverage and develop “best in class” educators to be passionate and committed professionals
Ensure your site is operating effectively; maintain licensing, safety, and educational standards
Partner with parents with a shared desire to provide the best care and education for their children
Cultivate positive relationships with families, teachers, school and district leaders, state licensing authorities, community contacts, and corporate partners
Lead recruitment and enrollment efforts of new families and children in our sites
Required Skills and Experience:
At least one year of teaching experience with the ability to develop, engage, and inspire a team
A love for children and a strong desire to make a difference every day
Ability to build relationships with families and staff and create a dynamic environment where play and discovery go hand-in-hand
Outstanding customer service skills, strong organizational skills, multi-task and manage multiple situations effectively
Meet state specific guidelines for the role
Be physically able to use a computer with basic proficiency, lift a minimum of 40 pounds, and work indoors or outdoors. Be able to assume postures in low levels to allow physical and visual contact with children, see and hear well enough to keep children safe, and engage in physical activity
Read, write, understand, and speak English to communicate with children and their parents in English
Range of pay $24.00 - $29.40 Hourly
Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:
- Know your whole family is supported with discounted child care benefits.
- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
- Feel supported in your mental health and personal growth with employee assistance programs.
- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
- … and much more.
We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.
KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Job Posting End Date : 2026-03-10
Chief Operating Officer
Operations director job in New York, NY
Compensation: $290k- $350k per year
Job Type: Full-time, Monday-Friday
A major New York City health system is seeking a Chief Operating Officer (COO) to partner with and support the Chief Executive Officer. This role provides broad operational oversight, exercises significant independent judgment, and serves as the CEO's primary delegate across areas such as Operations, Facilities, Ancillary Services, Clinical Operations, and Emergency Management.
Key Responsibilities
Leads the development, implementation, and evaluation of programs, policies, procedures, and organizational goals set by the CEO.
Oversees operational functions, ensuring alignment between facility teams and the corporate office.
Maintains full regulatory and accreditation compliance and drives readiness for all inspections.
Recommends procurement of supplies, equipment, and capital needs within approved guidelines.
Advises on construction, renovation, and equipment replacement plans.
Participates in and facilitates interdepartmental and departmental meetings; may assign staff to hospital committees.
Supports CEO in building and maintaining relationships with external agencies, regulatory bodies, and professional groups.
Helps maintain management reporting systems that provide timely data for planning and decision-making.
Promotes a culture of accountability by setting performance standards, evaluating staff, and addressing performance issues.
Participates in developing annual operating, expense, and revenue budgets; ensures operations remain within financial parameters.
Reviews budget requests and monitors costs across operational areas.
Serves as Acting CEO in the CEO's absence.
Benefits
Health Insurance Plans
Flexible Spending Account Programs
Management Benefits Fund (MBF)
Tuition Reimbursement
Vacation and Sick Leave
Family & Medical Leave Act (FMLA)
Special Leave of Absence Coverage (SLOAC)
Additional Leave Options
Retirement Savings Plans (NYCERS, VDC, TDA 403B, 457, NYCE IRA)
Additional Savings Plan Options
Transit Benefits
Municipal Credit Union (MCU) Membership
Qualifications
Six (6) years of senior-level experience in business administration, public administration, or hospital administration; or direct responsibility for major hospital operations with exposure to community healthcare needs.
Extensive knowledge of hospital operations, administration, and regulatory requirements.
Master's Degree in Hospital Administration, Business Administration, Public Health, Healthcare Management, Medical Administration, or a related field.
Director, Human Resources Operations
Operations director job in New York, NY
Physician Affiliate Group of New York (PAGNY) has an opportunity for a Director of Human Resources Operations to its multispecialty medical practice group. PAGNY staffs several municipal hospitals and clinics within New York City through an affiliation agreement with NYC Health + Hospitals. PAGNY's corporate staff provides administrative, practice management, and human resources services in support of its more than 4,000 clinical providers.
The mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff.
NYC Health + Hospitals is the nation's largest municipal healthcare delivery system in the United States. Dedicated to providing the highest quality healthcare services to all New Yorkers with compassion, dignity, and respect, and regardless of immigration status or ability to pay.
Opportunity Details:
Provides PAGNY-wide leadership with overall management of the areas of Human Resources (HR) including policy development, performance management, site HR services, and compensation.
Oversees HR staff and partners with site Administrators to align policies and procedures, along with services and programs to align with local needs in the context of central goals.
Translate the strategic and tactical business plans into HR operational plans.
Develop performance management and evaluation systems and processes across all Departments and locations.
Manage the HR Information Systems database and reporting for critical analyses of the HR function and people resources.
Provide HR metrics and reporting for Senior Leadership and the Board of Directors.
Develop and implement the organization's diversity initiatives and strategy to attract, hire, and maintain a diverse workplace.
Collaborate with stakeholders to assess the need for, and recommend training initiatives on, cultural competency, gender differences, disability, sexual harassment, and other topics designed to increase awareness and support of equity and inclusion values, while maintaining compliance with applicable laws.
Qualifications:
Masters' degree in Human Resource Management or equivalent desired
Minimum 10 years' related leadership experience
Hospital or healthcare field experience is required
Demonstrated performance management and leadership competencies
Excellent interpersonal and communication skills
Wages and Benefits include:
Annual Base Salary: $160,000* - $185,000* based on 40-hour work week.
401(k) Company Contribution (subject to IRS contribution limits):
Employees are immediately vested in a 3% company contribution of base earnings. No employee match is required.
After one year of service, employees receive an additional 7% company contribution of base earnings. No employee match is required.
Generous Annual Paid Time Off (PTO): Vacation and Holiday.
Medical, Prescription, and Dental Coverage: Top-tier plans with employee contributions significantly below market rates.
Life Insurance and Accidental Death and Dismemberment (AD&D) Coverage: Equal to 2x your salary (up to a maximum of $300,000) provided at no cost to you.
Additional employee-paid Voluntary Life and AD&D coverage is available for you and your family.
Healthcare and Dependent Care Flexible Spending Accounts (FSAs).
Pre-tax employee-paid contributions for commuting expenses.
Physician Affiliate Group of New York, P.C. (PAGNY) mission is to provide accountable, responsive, quality care with the highest degree of sensitivity to the needs of the diverse population that lives in our New York community. PAGNY is one of the largest physician groups in the country and directly employs nearly 4,000 physicians and allied health professionals who provide services to NYC Health + Hospitals, the largest municipal health care system in the nation, serving more than a million New Yorkers annually. Our providers are highly skilled professionals with outstanding credentials who deliver the highest level of quality healthcare to patients throughout New York City.
Physician Affiliate Group of New York, P.C. (PAGNY) is an equal opportunity employer committed to equitable hiring practices and a supportive workplace. All candidates are considered based on their individual qualifications, potential, and experience. To learn more about our culture and ongoing workplace practices, please visit our Workplace Culture | PAGNY page.
*Salary Disclosure Information:
The salary listed for this position complies with New York City's Salary Transparency Law for Job Advertisements. The salary applies specifically to the position being advertised and does not include incentive compensation or benefits. Actual total compensation may vary based on factors such as experience, skills, qualifications, historical performance, and other relevant criteria.
Director, Healthcare Operations
Operations director job in New York, NY
The Director of Healthcare Operations serves as a site representative at an assigned healthcare location for all administration and management matters directly related to the specific healthcare site.
Responsibilities include:
Executes the provision of administrative and employment services
Serves as the initial point of contact for the assigned healthcare locations' leadership on administration and management issues
Works with Company Departments to ensure system-wide compliance at the assigned healthcare location
Serves as a project manager to administrative and clinical managers at the assigned healthcare location
Works collaboratively on the local and system level, along with Company Departments, to manage expense and budgets
Analyzes and develops timely responses to requests or changes from the assigned locations' leadership
Communicate and partner with facility staff to improve system-wide performance
Identifies local labor-management issues and serves as point of contact for labor issues in partnership with Company Labor Relations
Maintains oversight of assigned healthcare location team members
Participates in committees and engagements with assigned healthcare location leadership
Qualifications include:
Bachelor's degree, preferably in Business, Health Care Services, public administration or a similar field; a Master's degree is preferred
5 or more years of progressively responsible management experience within a health care facility or medical group practice
Demonstrated competencies in the following areas:
Planning, decision-making and implementation
Analytical capacity (quantitative and qualitative)
Financial management
Organizational ability
Oral and written communication
Project management
Ability to build trust through listening, supporting others and demonstrating integrity
Proficiency in contract management
Excellent client management and business literacy skills
Proficient in use of Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) required
High attention to detail
Ability to maintain high standards despite pressing deadlines
Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment
Must be able to prioritize a variety of time sensitive tasks
Knowledge and practical application of Federal, State, and local laws with a solid understanding of the general body of laws surrounding Finance, as well as some experience with HR
Excellent interpersonal and communication skills
Annual salary for this position is $120,000 - $150,000.
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.
When determining base salary and/or rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).
Equal Opportunity Employer
Operation Support(2026F014)
Operations director job in Jersey City, NJ
Both of the following locations are available for application:
New Jersey, United States (On-site) or
Toronto, Canada (On-site)
Job Responsibilities
Operation:
Provide technical, operational and product consultancy to UnionPay members.
Follow-up with UnionPay existing / new clients for Network connectivity requirements to set up MPLS or VPN connection; Set up workshops with the institutions to discuss operational and technical requirements for the new projects and facilitate new program installations.
Provide daily operation support such as BIN loading, transaction quality analysis, and settlement issue follow-up etc.
Ensure the consistency between the local markets and the other markets, and maintain the uniformity of the worldwide network.
Keep in close communication with Headquarters Operation Support Department, the overseas offices and the institutions. Collect advices from UPI overseas offices and institutions on business rules, technical specifications, dispute resolution and risk management. Conduct the training, support or explanation sessions for overseas offices and institutions.
Work on market research and information collection tasks assigned by the Headquarters Operation Department. Help Headquarters Operation Department to complete special programs such as local pricing, regulatory policy research, compliance audit, etc.
Support UnionPay Headquarters team by engaging clients for day to day operational issues such as transaction failure checking and troubleshooting.
Project Management:
Provide end-to-end project management and execution throughout processing implementation projects including certification, project launch, pilot testing, etc.
Assess and document UnionPay member needs and according implementation activities.
Guide customers through applicable UnionPay processing rules, specifications and documentations.
Identify appropriate processing implementation support documentation for UnionPay members.
Qualifications
Bachelor's degree or above in Information Technology, Engineering, Computer Science, or other similar STEM majors.
Relevant experience in payment system knowledge, with strong understanding of network technology, applications, and project management.
Prefer candidates with 3-5 years of experience in project management or customer support roles within the card payment industry, chip card technology, software, financial services, or information services.
Strong understanding of payment processing systems, formats and associated customer host interface testing services and principles.
Ability to interact well with the customer, Senior and Executive management.
Strong verbal and written communication skills with ability to leverage these skills in a teaching environment.
Ability to drive change in a technical work environment.
Self-Starter with ability to work independently.
Handle multiple implementation projects in parallel.
Ability to work across different time zone and willing to travel.
All candidates will be fairly assessed, with due consideration given to the relevance of their background to the role's requirements.
Crisis & Incident Management Lead - Operational Resilience - Vice President
Operations director job in New York, NY
The VP, Crisis & Incident Management Lead is responsible for the strategic leadership and operational execution of the Bank's crisis and incident management program across the Americas. As part of the Operational Resilience team, this individual will ensure that the bank can effectively prepare for, respond to, and recover from a broad range of disruption scenarios, including:
Technology and cyber incidents
Third-party or supply chain failures
Natural disasters (e.g., hurricanes, earthquakes, wildfires)
Manmade disruptions (e.g., civil unrest, mass transit outages, workplace violence)
Geopolitical events (e.g., war, political instability, sanctions-triggered disruptions)
Pandemic or public health crises
Infrastructure outages (e.g., power, telecommunications, water supply)
The role will build a resilient culture through a proactive, risk-informed approach that integrates cross-functional crisis response, regulatory compliance, real-time command and control, and continuous improvement. The VP will serve as a senior escalation point for major incidents, lead the regional crisis response for significant incidents, and escalate where needed to the firmwide crisis governance forums.
The role reports directly to the Head of Resilience Management for the Americas and works closely with stakeholders across Technology, Risk, Cybersecurity, Legal, Communications, and Regulatory Affairs to embed a culture of resilience and readiness.
Key Responsibilities
Strategic Leadership
Develop and lead a crisis and incident management strategy aligned to the bank's operational resilience framework and key business services.
Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies.
Establish and manage governance forums and escalation protocols for crisis and incident oversight.
Support the definition and testing of impact tolerances and maximum tolerable downtimes (MTD/MTLD) in partnership with Operational Resiliency Testing Lead, Business, and Technology stakeholders.
Incident Response and Crisis Management
Act as the lead coordinator during regional crises, ensuring structured, timely, and effective command, control, and communications.
Maintain and continuously improve incident response plans, escalation playbooks, crisis decision trees, and communication protocols.
Ensure that major incidents-including those involving third parties and cyber events-are managed in line with regulatory requirements.
Integrate internal communications tools and channels into a unified communications strategy.
Maintain and operate an auditable major incident log, with clear decision documentation, timelines, and actions taken.
Process and Technology Optimization
Drive optimization of incident response processes using data analytics, metrics and automation opportunities.
Ensure response tooling (e.g., incident management platforms, emergency notifications) is current, well-trained on, and continuously improved.
Partner with Cyber, Technology, and Ops teams to align response processes and eliminate gaps in cross-domain coordination.
Regulatory Compliance and Audit Readiness
Ensure full compliance with FFIEC, DORA, OCC, PRA
Lead regulatory and internal/external audit preparation, ensuring crisis and incident management capabilities are evidenced through documentation, logs, post-incident reviews, and impact tolerance testing results.
Integrate third-party and cyber risk response coordination into incident response playbooks, ensuring vendor engagement and joint response capabilities are embedded and tested.
Conduct formal Root Cause Analysis (RCA) and post-incident reviews, identifying systemic issues and implementing corrective actions.
Team Leadership and Development
Lead and mentor a high-performing team of crisis and incident managers, driving a culture of excellence, continuous learning, and cross-functional collaboration.
Develop training programs for crisis response teams and executive stakeholders, including annual crisis simulations, tabletop exercises, and cross-jurisdictional response testing.
Support team growth, succession planning, and skills development to future-proof the bank's resilience capabilities.
Core Competencies
Crisis Leadership
Demonstrated ability to lead complex incident response efforts across business, technology, cyber, and third-party domains.
Ability to manage multiple initiatives simultaneously, determine prioritization, and work under minimal supervision.
Strategic Vision
Ability to define and execute crisis and incident management programs aligned with regulatory and business objectives.
Ability to work at both a strategic and tactical level, focusing on the broader picture while driving execution.
Regulatory Acumen
Deep understanding of financial compliance requirements and regulatory frameworks, including FFIEC, DORA, PRA and OCC.
Operational Discipline
Skilled in developing response processes that are scalable, measurable, and auditable.
Influence & Communication
Strong ability to engage and influence executive leadership and cross-functional teams under pressure.
Continuous Improvement
Embeds lessons learned, metrics, and feedback loops into the resilience lifecycle.
Soft Skills & Leadership
Strong leadership and project management skills.
Excellent communication and stakeholder management skills, with the ability to influence technical and non-technical teams.
Analytical mindset with a proactive approach to problem-solving and risk mitigation.
Ability to thrive in a fast-paced, high-stakes environment with competing priorities
Comfortable working in a highly global, diverse, and hybrid (office and virtual) work environment
Strong communication and documentation skills.
Experience Essential
Minimum 10+ years of experience in crisis/incident management, operational resilience, or business continuity.
Experience leading cross-border incident response and regulatory engagement
Experience Desirable
At least 3 years of experience in a senior leadership role within the banking or financial services industry.
Education Essential
Bachelor's degree in Risk Management, Information Technology, Business Continuity, or a related field.
Education Desirable
Advanced degree (MBA, MS) is strongly preferred.
Relevant industry certifications (CBCP, MBCI, CRISC, CISM, ITIL, or Certified Incident Manager) are strongly preferred.
Required Skills
Technical Knowledge: Strong knowledge with incident management technologies such as notification tools, risk intelligence and analysis, etc.
Incident Management Frameworks: Deep understanding of frameworks such as NIST, FFIEC, DORA, PRA, OCC, etc.
Policy and Procedure Development: Proficiency in drafting and enforcing policies, procedures, and playbooks.
Desired Skills
Automation and AI-based incident response triggers
Advanced dashboarding and incident trend analysis
Director Cybersecurity Operations
Operations director job in Newark, NJ
Company: PSEG
PSEG Company: PSEG Services Corp.
Salary Range: $ 157,000 - $ 257,600
We're one of the country's largest energy companies, with a vision of powering a future where people use less energy, and it's cleaner, safer and delivered more reliably than ever. We're also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you'll have the stability and exciting opportunities that come with being a Fortune 500 company - along with a supportive, friendly work environment where your contributions are valued.
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful career and help power and support our communities, we'd love to welcome you to the team.
PSEG is not offering visa sponsorship for this position.
Job Summary
The Director, Cybersecurity Operations leads the development, implementation, and ongoing coordination of enterprise-wide cybersecurity operations, including Threat Engineering, Threat Detection, Cybersecurity Industry Threats Coordination, Endpoint Security, Network Security, Email Security, the Security Operations Center (SOC), Threat Analysis and Incident Response, Cybersecurity Logging & Monitoring, Vulnerability Management, Application Security, Data Security, Insider Trust, Threat Intelligence, and Cyber Threat Hunting. (S)he coordinates across all business lines, service departments, and external risk organizations (e.g. Law Enforcement, cross-sector cyber industry trade organizations) and peer energy companies. As PSEG's senior leader responsible for cybersecurity operations, (s)he will also be responsible for defining and aligning cybersecurity policies, strategy, and standards, and for governing actual cybersecurity operations, including overseeing an internal SOC and managed service provider, and for maintaining an Incident Response program to ensure appropriate responses to cybersecurity incidents. During an incident, (s)he will be designed as lead cyber incident commander and will be responsible for the containment, eradication, and recovery, as applicable. (S)he will be responsible for multiple discrete projects/enhancements to build, maintain, and mature capabilities, including people, processes, and technologies. (S)he will engage across the entire IT, OT, and managed services landscapes, including leading a team across these environments.
(S)he will spend his/her time
Stopping/mitigating complex attacks, including making emergency decisions in response to active attacks outside of routine technology processes.
Executing on key operational decisions with potentially high impact affecting attacks and threats facing PSEG (e.g. spam/malware campaigns, criminal operations).
Ensuring the planning, development, implementation, and maintenance of our SOC, including partnering directly with stakeholders as a multi-disciplined team to design/deploy strategies and solutions across a variety of vendor platforms.
Acting as a SOC thought leader, consistently researching new ways to improve operations and strategy.
Ensuring adherence to cybersecurity controls, policies and standards with a focus on automation and control.
Assessing the current IT architecture, business needs, and future requirements as they relate to the SOC.
Determining cybersecurity requirements by evaluating business strategies and requirements, researching standards, conducting system security and vulnerability analyses and risk assessments, studying architectures/platforms, identifying integration issues, and preparing cost estimates.
Verifying that processes/systems comply with laws/regulatory requirements from local/national governments.
Preparing for, and potentially presenting at, Cyber Council, Senior Executive Team, and Board of Directors meetings.
Preparing senior-level technical reports for executive management.
Engaging in ongoing communications with peers in IT and business (e.g. Legal, HR, Security) to ensure enterprise wide understanding of cybersecurity goals, to solicit feedback and to foster cooperation.
Managing relationships with third party service providers, including contract language negotiations.
Maintaining up-to-date cybersecurity knowledge, including awareness of innovative solutions/processes, emerging standards, and new threat vectors by reading professional publications, maintaining personal networks, and participating in professional organizations.
Job Responsibilities
Directs, coaches, and counsels internal/external cyber resources on Cybersecurity technologies, including Threat Engineering, Threat Detection, Cybersecurity Industry Threats Coordination, Endpoint Security, Network Security, Email Security, the Security Operations Center (SOC), Threat Analysis and Incident Response, Cybersecurity Logging & Monitoring, Vulnerability Management, Application Security, Data Security, Insider Trust, Threat Intelligence, and Cyber Threat Hunting for all lines of business and service departments for both IT and OT landscapes.
Ensure that Cybersecurity Operations service delivery aligns with the corporate IT strategy, including development of Cybersecurity operations standards, capacity planning, lifecycle management plans, solution selection, and partner management. Ensure scalability of Cybersecurity Operations capabilities, including hardware and software, to meet business needs and risk tolerances.
Develops and implements best practices for PSEG Cybersecurity Operations capabilities. Participate in external risk organizations (including with peer groups) to learn from other organizations and to benchmark our program. Partner with professional Cybersecurity Operations associations, service providers, and to identify and implement best practices.
Partners with and advises various IT teams. Operationalizes threat models to protect against existing and emerging threats.
Builds relationships across PSEG business and technology teams. Interacts routinely with vendors, service providers, consultants/advisors, law enforcement agencies, and cross-sector cyber industry trade organizations. Ensures that cyber operations requirements are identified, well defined, properly documented, and approved by appropriate stakeholders.
Develops, manages, and pre-prioritizes Cybersecurity CAPEX and OPEX budgets based on business needs and cyber threats. Lead the identification of optimal OPEX and CAPEX allocations, including opportunities to reduce expenditures while transforming PSEG Cybersecurity Operations. Lead and advise on business case development.
Leads team, including performance evaluations, career development guidance, and other aspects to grow the talent pipeline and to mature our program.
Job Specific Qualifications
Bachelors degree and 10 years of relevant cybersecurity experience, including leadership experience
Demonstrated strong leadership and influence skills
Demonstrated strong presentation skills with the ability to present to all levels of management and executive leadership
Experience leading a 24x7x365 SOC/Cyber Fusion Center
Experience managing incident response processes for incidents of all sizes and impacts
Experience with Red Teams and with Table Top Exercises
Experience with Vulnerability Management
Strong knowledge of Application Security tools and concepts, including Dynamic Application Security Testing (DAST), Static Application Security Testing (SAST), Software Composition Analysis (SCA), and Penetration Testing
Proven working experience in Security Analysis, Threat Intelligence, Email Security, and/or Endpoint Security
Experience with Penetration Testing, including scoping, executing, reporting, and evaluating remediations
Executive teamwork, facilitation, relationship building, and negotiation skills
Ability to maintain positive working relationships both as a leader and as a team member
Effective time management and multitasking skills
Ability to communicate effectively with both technical and non-technical individuals
Strong interpersonal communication skills, analytical abilities, detail focused, quality focused, and problem-solving skills, as well as broad knowledge of business functions, information technologies, and cybersecurity and compliance practice on a global level
A demonstrated ability to integrate various cybersecurity, network and data protection technologies and controls into a cohesive solution that sufficiently mitigates risk
Demonstrated experience in enterprise solutions and implementation of technology and process solutions to reduce the potential risk of data compromise and network viability
Significant experience in cybersecurity, including hands on experience in SIEM, Email Security, and Endpoint Security tools, Threat Intelligence platforms, and potentially additional experience in forensics, offensive/defensive technologies, intelligence gathering, and/or reverse engineering
Demonstrated experience in delivering comprehensive solutions to complex cybersecurity issues on a global scale
Confidence in leading diverse matrix teams independently, making decisions daily as it relates to the successful delivery of the program
Ability and insight to know when critical decisions must be raised to senior level and/or business unit management quickly to ensure that the program remains on track
Strong knowledge of Threat Intelligence frameworks (e.g. MITRE ATT&CK)
Department of Energy's regulation 10 CFR 810 is required
Desired
Industry Cybersecurity certifications (e.g. CISSP, CEH, etc.…)
Masters in Information Security, Computer Science, Business, Engineering, or related fields
Experience in Electric or Gas Utility or Power Generation industry, and/or experience in manufacturing
Broad knowledge of IT and related control environments
Director of Payment Operations
Operations director job in New York, NY
Welcome to Pockyt
Pockyt.io is a next-generation payments platform enabling merchants to accept digital wallets and emerging payment technologies with ease. We power seamless global transactions through modern infrastructure, deep partner networks, and a focus on simplicity and speed. Our team is driven by innovation and a passion for creating frictionless commerce for businesses of all sizes. What makes Pockyt special is our combination of cutting-edge technology, collaborative culture, and commitment to helping merchants unlock new revenue through smarter payments.
Life at Pockyt
Working at Pockyt means joining a fast-paced startup environment where your work directly shapes the future of payments. You'll collaborate daily with a highly skilled team building advanced payment and settlement technologies, united by our values of honesty, accountability, respect, disruptive thinking, and passion. We hold ourselves to a high standard in delivering better experiences for our clients and solving complex challenges together. This is the place for someone who is motivated by challenge, driven to deliver, and excited to help build smarter payments for the world of tomorrow.
Our office at One Liberty Plaza offers gorgeous views, a vibrant atmosphere, and free drinks and snacks to keep you energized throughout the day. Team lunches are a regular part of life here, giving everyone time to connect, unwind, and enjoy each other's company. You'll find a collaborative, supportive environment where people genuinely enjoy coming to work. If you're looking for a fun, social, and passionate workplace to grow your career, we'd love to meet you.
The Role and Responsibilities
The Director of Payment Operations will report to the Chief Financial Officer and support stakeholders across the company as a focal point of service delivery. In this role, you will direct financial operations between clients, network partners, and Pockyt teams to ensure consistent delivery of payment services at scale. This role is designed to be a mix of daily contribution, connecting clients to our services, and as a leader in developing new processes needed for Pockyt to scale.
Your role will be to oversee the full workflow for onboarding new clients, ensuring compliance, reviewing contractual changes, driving cross functional alignment, and implementing configurations. You will manage network partner operations including onboarding, partner reconciliations, and configuration changes. You will serve as the senior escalation point for complex client issues, from client contractual changes to operational challenges. As the focal point between clients, network partners, and Pockyt systems, you will identify opportunities for process or system improvements to enable Pockyt's ability to scale. Specific responsibilities include:
Oversee network partner operations including client onboarding, partner reconciliations, and configuration changes.
Serve as a senior escalation point for complex client issues, payment challenges, and operational exceptions.
Identify and resolve payment issues and create processes to improve Pockyt's flow of funds.
Build and refine repeatable processes that improve client onboarding efficiency, reduce risk, and ensure a seamless client experience.
Partner cross-functionally with Product, Engineering, Compliance, and Sales to streamline financial operations end-to-end.
Develop dashboards, track KPIs, and reporting to monitor operational performance and identify areas of improvement.
Enhance internal controls across payment flows, settlements, reconciliations, and operational risk.
Lead special projects involving new product launches, partner integrations, or optimization initiatives.
Mentor and guide team members as Pockyt's finance operation function grows.
Support executive leadership with insights, analysis, and operational readiness for rapid scale.
About You
8+ years of professional experience in the financial services industry (payments focus preferred).
Bachelor degree from an accredited university (MBA preferred).
Leadership of operations, including onboarding of clients, treasury, and/or payment operations.
Deep understanding of payment networks, settlement processes, and operational best practices for cross border payments.
Basic understanding of software development and product management preferred.
Proven experience managing and developing a high-performing team.
Demonstrated success working in a startup or high-growth environment.
Highly energetic, professional, curious, and able to thrive in a fast-moving, ambiguous environment.
Strong communication and cross-functional partnership skills.
High integrity and honesty, with a track record of sound judgment.
Ability to build scalable processes, workflows, and systems from the ground up.
Native English speaker.
Able to report into our New York office three days per week.
Director of Operations
Operations director job in New York, NY
Director of IT Operations
💼 Employment Type: Full-Time
About the Role
We are seeking a Director of IT Operations to keep our offices, networks, AV systems, devices, and cloud platforms running smoothly while driving operational maturity in ITGC, audit readiness, and cybersecurity remediation. This is a hands-on leadership role for someone who can roll up their sleeves and establish a clear operating rhythm.
🔑 What You'll Do
👥 Lead & Coach: Manage a lean IT team across two locations with MSP support; handle escalations, root cause analysis, and fixes. Set SLOs/SLAs, on-call schedules, and run blameless post-mortems.
🌐 Office & Networking: Own LAN/WAN, Wi-Fi, firewalls, ZTNA, switching, ISPs, printing, and endpoint reliability.
🎥 Audio-Visual: Standardize and maintain Teams/Zoom Rooms; perform proactive health checks.
💻 Workplace Platforms: Harden Microsoft 365/Entra (identity, mail, SharePoint, Teams, MFA); optimize licensing.
✅ Onboarding & Offboarding: Mature processes for compliance and streamlined experience.
📱 MDM & Endpoints: Oversee Jamf and Intune for secure, automated deployment and lifecycle governance.
☁️ Cloud Operations: Manage GCP projects, IAM, VPC networking, monitoring, backups, and cost governance.
🔐 Security & Compliance: Implement ITGC, drive vulnerability remediation, and maintain cybersecurity posture.
📊 Service Management: Mature ITIL practices and ensure data-driven support with long-term solutions.
🤝 Vendor Management: Govern MSPs and OEMs; enforce SLAs and deliver outcomes.
💰 Budget & Reporting: Own OpEx for IT operations; report on reliability, security posture, and risk register progress.
🎯 What We're Looking For
Proven hands-on IT Ops leadership in lean teams-comfortable fixing a switch port at 9 AM and chairing a vendor QBR at 11 AM.
Expertise in Microsoft 365/Entra, Intune/Jamf, and Meraki networking.
Cloud operations experience (GCP preferred; AWS/Azure welcome).
Strong grasp of ITGC, EDR, ZTNA/SASE, vulnerability management, and audit remediation.
Practical ITIL experience and ability to improve CSAT, FCR, and MTTR.
Excellent communication and leadership skills; able to mentor staff and partner with executives.
Nice-to-haves: ITIL Foundation, CCNA/Network+, GCP Associate/Professional, CISSP/CISM.
Chief Operating Officer
Operations director job in New York, NY
Email your resume to **************
This Role is for experienced candidates only.
About Us:
NY Major is one of New York City's premier full-suite commercial and residential construction firms - with 15+ years of excellence, 70 + completed projects, and a reputation for integrity, quality, and on-time delivery. We operate across Brooklyn, Manhattan, Queens, the Bronx, Staten Island, and the greater NYC metropolitan area. Our portfolio encompasses a range of development types, including multi-unit residential, commercial, institutional, and mixed-use projects.
Role Overview:
We are seeking an experienced construction executive to join as Chief Operating Officer (COO). The COO will own full operational leadership - overseeing feasibility, pre-construction, procurement, field operations, project execution, and close-out - ensuring NY Major continues delivering excellence, growth, and client satisfaction across NYC.
Key Responsibilities:
1. Lead early project feasibility, constructability reviews, and cost planning.
2. Guide zoning strategy, DOB approvals, scope definition, and budget alignment.
3. Oversee late-stage design approvals and pre-mobilization (demo, asbestos, soil testing, utilities).
4. Lead complete subcontractor bidding process, including bid review, tracking, leveling, and final selection.
5. Negotiate and award subcontracts; ensure ≥75% buy-out before site mobilization.
6. Maintain accurate budgets through buy-outs and implement value-engineering savings.
7. Manage contract issuance, compliance tracking, and subcontractor/vendor performance database.
8. Oversee daily operations of PMs, APMs, and Site Managers ensuring schedule, cost, and quality control.
9. Review ACRs, daily/weekly reports, manpower, and safety compliance with NYC DOB + OSHA standards.
10. Resolve field escalations: design conflicts, change impacts, logistics, and agency coordination.
11. Drive TCO/C of O strategy, punchlist completion, and timely project close-outs with full documentation.
12. Enforce performance, punctuality, attendance, and growth plans for office and field staff.
13. Uphold operational consistency across RFIs, submittals, change mgmt, and meeting workflows.
14. Implement technology evolution - Procore, scheduling dashboards, AI-enabled reporting, SOPs.
15. Represent the company with clients, architects, lenders, and agencies; champion jobsite reputation and delivery excellence.
What We're Looking For:
1. 10+ years in NYC commercial/residential construction, with hands-on experience managing GC projects from pre-con through close-out.
2. Bachelor's degree in Construction Management, Civil Engineering, Architecture, or related field (MBA or advanced degree preferred).
3. Strong track record with project buy-outs, subcontractor/vendor procurement, and financial controls.
4. Thorough understanding of NYC DOB, permitting, and construction logistics in dense urban environments.
5. Proven leadership managing both office and field teams; disciplined, accountable, with high work ethic and integrity.
6. Tech-savvy, data-driven operator comfortable with digital tools, reporting systems, and continuous improvement.
Compensation & Benefits:
1. Qualifying candidates will earn an annual salary between $150,000 to $240,000, depending on experience and ability to meet the job description.
2. Senior leadership role with direct impact across all phases of construction and development.
3. Opportunity to shape and scale operations at a respected NYC firm with growth ambitions.
4. Collaborative, high-integrity culture with a proven track record.
5. Additional benefits TBD upon pre-qualification.
Summary
NY Major Construction & Development - Brooklyn, NY
Position: Chief Operating Officer (COO)
Company Size: Mid-size general contractor/development firm (~25 employees)
Website: ********************
Please send your résumé, a short cover letter, and references to **************.
Senior Director of Perioperative Services
Operations director job in New York, NY
Leading New York City health system seeks a Senior Director of Perioperative Services for their hospital in Brooklyn. As a key member of hospital leadership, the Senior Director of Perioperative Services provides visionary direction and strategic oversight for all surgical and procedural operations. This role ensures the delivery of exceptional, patient-centered care through operational excellence, clinical innovation, and staff empowerment. The Senior Director drives performance across quality, safety, efficiency, and patient experience metrics, while fostering a collaborative and inclusive environment that supports professional growth and organizational success.
Key Responsibilities:
Lead and manage all aspects of perioperative nursing operations, ensuring compliance with regulatory, accreditation, and organizational standards.
Develop and implement strategic plans and quality initiatives to improve patient outcomes, efficiency, and the overall surgical experience.
Design and monitor departmental budgets, staffing models, and resource utilization to ensure fiscal responsibility and optimal performance.
Foster a culture of excellence, accountability, and continuous improvement rooted in diversity, equity, and inclusion.
Build and sustain collaborative relationships with physicians, surgical teams, and hospital leadership to achieve shared clinical and operational goals.
Oversee recruitment, development, evaluation, and retention of nursing leadership and staff, ensuring alignment with professional standards.
Utilize data-driven decision-making to enhance quality, safety, patient satisfaction, and productivity metrics.
Promote evidence-based practice, research, and innovation to advance perioperative nursing standards.
Serve as a visible and accessible leader who models professionalism, integrity, and clear communication.
Ensure compliance with collective bargaining agreements and foster a fair, transparent work environment.
Qualifications:
NYS Licensed Registered Nurse
Doctoral degree in Nursing (DNP) required
Certification in Nursing Leadership preferred (NE-BC)
Minimum 5 years of progressive nursing leadership experience in perioperative services within a hospital.
Salary: $250,000 - $290,000
Please email resume to:
Joshua Albucker
Senior Vice President
NOOR Staffing Group
646-492-5653
jalbucker@noorstaffing.com
Operations Manager
Operations director job in New York, NY
AFLALO is a modern house defined by elegance, opulence, and bold femininity. As we scale
our Soho studio, prepare to open our flagship store, and build a new atelier/workshop, we are
expanding the operational foundation that will support our next chapter of growth. With
additional retail and office spaces coming online, we are assembling a best-in-class team to
help define and elevate the brand's operational excellence across every touchpoint.
Role Overview
We are seeking a highly organized, hands-on Operations Manager to build, manage, and
continuously improve the core operational infrastructure of the company. This individual will
oversee logistics, inventory, warehouse operations, office management, and overall operational
workflow across HQ, studio, and retail.
The ideal candidate is both strategic and willing to roll up their sleeves-comfortable managing
processes and people, but also ready to jump in and pack boxes, receive fabric, or troubleshoot
a delivery when needed.
Key Responsibilities
1. Logistics Management
Oversee inbound and outbound logistics, including freight forwarders, customs brokers,
carrier relationships, and returns logistics.
Ensure on-time deliveries for raw materials, finished goods, and ecommerce orders.
Develop systems for freight tracking, documentation, and operational reporting.
Support hands-on execution when needed (e.g., shipping boxes, receiving materials).
2. Inventory Management
Maintain accurate inventory across warehouse and studio locations.
Lead cycle counts, reconciliation, and stock investigations.
Build scalable processes for inventory accuracy and stock integrity.
Participate in hands-on tasks such as inventory counts and organization.
3. Warehouse & Fulfillment Operations
Manage the hourly shipping associate, ensuring strong day-to-day workflow and
adherence to packaging and brand standards.
Oversee daily order flow, replenishment, returns processing, and general throughput.
Monitor and improve efficiency, quality control, and physical organization within
warehouse and studio spaces.
4. Retail Operations Support
Support operational readiness for new store openings and ongoing retail operations.
Oversee store supplies, stock flow, back-of-house processes, packaging, and
store-to-studio communication.
Collaborate with retail, merchandising, and production teams to ensure clean execution
across channels.
5. Facilities Coordination
Support the Manager of Construction and Facilities on maintenance needs, vendor
Coordination, and small-scale HQ, store, and workshop projects.
6. Office Management & HQ Operations
Ensure the HQ environment is organized, functional, and aesthetically aligned with the
brand.
Oversee supplies, space setup, utilities, mailroom processes, and general office
workflows.
Implement systems that maintain operational excellence and support team productivity.
7. Customer Service (Escalations)
Handle operational escalations from customer service, ensuring quick resolutions related
to shipments, returns, and product accuracy.
Partner with ecommerce and customer experience teams to refine and improve internal
processes.
What We're Looking For
Experience & Skills
4-7 years of experience in operations, logistics, warehouse management, or supply
chain; experience in consumer goods, fashion, or luxury strongly preferred.
Strong understanding of logistics workflows (freight, customs, carriers, tracking).
Experience managing warehouse operations and small teams.
High operational rigor and attention to detail; comfortable in a fast-growth, startup-style
environment.
Ability to build procedures from scratch and continuously improve existing systems.
Strong communication and cross-functional partnership skills.
High level of comfort with hands-on work and physical tasks.
Attributes
Resourceful, proactive, and solution-oriented.
Thrives in a dynamic environment with shifting priorities.
Balances strategic thinking with willingness to get involved at the ground level.
Highly organized, reliable, and committed to operational excellence.
Appreciates a well-run, beautiful physical environment and its impact on brand
experience.
Why Join AFLALO
This is a rare opportunity to help build the operational backbone of a new luxury brand from the
ground up. You will work directly with leadership, influence key systems and processes, and
contribute to an ambitious and creative company in its most formative stage.
Sr Director - Laboratory Informaticist
Operations director job in New York, NY
Title: Sr Director - Laboratory Informaticist
Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Initial Contract: 13 weeks
Pay Range: $(160.00 - 170.00)/hr on W2 all-inclusive without benefits
Start: Upon completion of compliance and initiation of credentialing with the Medical Staff Office
Job Description:
The Sr. Director, Laboratory Informaticist will serve as the clinical and technical authority responsible for the strategic planning, implementation, and optimization of laboratory information systems (LIS) and their integration with a multi-site hospital health system's clinical and operational platform.
This physician leader will bridge the gap between clinical laboratory medicine, information technology, and health system leadership, ensuring all informatics initiatives support high-quality patient care, operational efficiency, and adherence to all regulatory and accreditation standards.
This role is approximately 80% remote and up to 20% on-site.
This is subject to change especially for critical initiatives.
The selected candidate must be able to come into the office and health system facilities to perform required work within 48 hours.
Summary of Essential Duties and Responsibilities:
Provides Strategic Leadership in line with the mission and vision of NYC H+H
Develop and execute the strategic vision for laboratory informatics, aligning system goals with the health system's overall clinical and operational strategy.
Lead the integration of laboratory systems (LIS, middleware, instruments) with enterprise-wide electronic health records (EHR) and clinical systems across all multi-site facilities.
Serve as a subject matter expert to executive leadership, IT, and clinical departments on best practices for lab data management, interoperability (e.g., HL7, and system optimization)
Drive change management and adoption of new systems and workflows by clinical and laboratory staff.
Oversee the smooth onboarding and transition of new laboratory systems, ensuring minimal disruption to clinical services and maximum data integrity.
Design, validate, and optimize clinical and lab workflows impacted by new or existing LIS/HER integration to enhance efficiency, reduce errors, and support data-driven decision-making.
Provide medical oversight on system build, validation, and testing activities, including ensuring accurate result reporting, reference range mapping, and critical value alerts.
Analyze clinical and laboratory data to identify trends, areas for improvement, and opportunities for innovative informatics solutions.
Provides leadership and guidance on Laboratory Quality, and Regulatory Compliance.
Ensures continuous compliance of all laboratory informatics systems and processes with regulatory bodies, including CLIA, CAP, The Joint Commission, and data privacy standards (e.g., HIPAA).
Lead the governance structure for laboratory data, establishing policies and procedures for data integrity, security, access, and retention.
Direct system validation activities required for regulatory compliance for new lab instruments and interfaces.
Monitor key performance indicators (KPIs) related to laboratory system functionality, turnaround times, and data quality, implementing quality improvement initiatives as needed
Provide leadership and guidance in partnership with the Project Management team, identifies risks and concerns and develops corrective action and mitigation plans
Participate in special projects as needed and perform other duties as assigned
Other duties as assigned.
Certification(S)/NYS Licenses:
Board Certification in Clinical Pathology,
Anatomic Pathology, or combined Pathology.
Board Certification or eligibility in Clinical
Informatics (or equivalent experience).
Educational Level:
M.D. or D.O. degree
Knowledge, Skills, Abilities and other Requirements:
Microsoft and/or Google suite Applications
Excellent communication and presentation skills
Years of Experience:
Healthcare experience required
5+ years training managerial experience preferred
Managerial experience preferred
DIRECT HIRE - Mitsubishi Tanabe Pharma America - Senior Director, Trade & Distribution
Operations director job in Jersey City, NJ
EVERSANA has partnered with Mitsubishi Tanabe Pharma America, Inc. for this Direct Hire opportunity. Mitsubishi Tanabe Pharma America, Inc. (MTPA) is a U.S. subsidiary of Mitsubishi Tanabe Pharma Corporation (MTPC) in Japan, which touts a storied reputation more than 300 years in the making. Our parent company - one of Japan's most respected - is a research-driven pharmaceutical company that has tirelessly pursued medical breakthroughs with global reach. MTPC has discovered and produced several first-in-class medicines for serious diseases, including multiple sclerosis (MS), diabetes mellitus (DM), amyotrophic lateral sclerosis (ALS), and is currently developing medicines in Neurology in Parkinson's (PD), Spinal Cord Injury (SCI), and in high unmet areas in Immunology and Oncology.
MTPA is rapidly expanding its operations across all functional areas. MTPA's commitment to patients and their communities continues with a robust late-stage pipeline of investigational treatments for difficult-to-treat diseases and commercializing products with significant unmet medical needs in North American markets. In the United States, MTPA launched rare disease treatments including RADICAVA (edaravone) injectables in 2017 and RADICAVA (edaravone) oral suspension in 2022. The company handles research, clinical development, sales, marketing, medical affairs, supply chain, and business development functions. MTPA is dedicated to improving the treatment environment for those with debilitating diseases, researching on real-world evidence, and creating hope for all facing illness.
Job Description
Direct Hire Opportunity!
The Senior Director, Trade & Distribution, will build, lead, and manage the team while focusing on developing strategies to support the launch and lifecycle management of our leading Parkinson's and ALS therapies, as well as future products in the United States. The primary responsibility of the Senior Director Trade & Distribution is to develop and implement the distribution strategies across the specialty businesses. This includes specialty pharmacies, distributors and all channels that would support any present or future MTPA products. This person will have an intimate knowledge of the distribution systems from all aspects including durable medical equipment. The ideal candidate will possess strong leadership experience in managing teams that work both directly and indirectly with specialty vendors, coupled with exceptional analytical skills to identify operational gaps and implement effective solutions. Cross-functional collaboration with supply chain, marketing, sales, and customer-facing teams will be key to success in this role.
Responsibilities
Provides overall leadership and direction for Trade Market Access strategy for Mitsubishi Tanabe Pharma US' lead Parkinson and ALS products
Evolve and innovate distribution network by aligning it with business needs, identifying growth opportunities, and addressing operational gaps to overcome challenges and drive access. Serves as the Distribution and Trade Strategy Team Leader, representing
trade across all teams and driving key success factors to support long-term distribution strategies. Lead the development and execution in Federal Markets, including VA and Department of Defense to drive product access, distribution, and growth. Act as subject
matter expert from a Market Access perspective for 340B program and other government programs.
Informs senior and corporate executives informed about changes and emerging issues in the broad, trade customer environments and subsequent implications for Mitsubishi Tanabe Pharma US
Develops awareness of market and government policy changes in collaboration with legal and compliance and implications across key stakeholders to help inform/update commercial strategies
Assists market access marketing agency (and other vendor relationships) to develop promotional programs, tactics and materials aligned with our distribution process
Develops/maintains thorough understanding of dynamics driving various market access segments and channels and how distribution impacts each function
Effectively manages budgets and project timelines including contract management
Oversight in the negotiation, execution, and adherence to the Distribution Service Agreements (DSAs), Product Purchase Agreements, and other contract offerings as appropriate
Develop account metrics against strategic, financial, and product access KPI's
Develops and monitors KPIs, continually assessing impact and execution of access services & offerings including feedback from service users and internal stakeholders
Attends professional, provider programs, and patient conferences, and keeps up to date on innovation and recommends ways to improve business.
This is a home office based position. The expectation is to be in the office 3 days a week.
Qualifications
Bachelor's Degree Required, Masters preferred
Must have 15 plus years within the pharmaceutical industry and 10 years' experience in Distribution, Account Management or Aligned Market Access functions.
Experience with distribution for early-stage pipeline programs
Experience in Federal Markets including VA, Department of Defense and 340B Program preferred.
Device/Drug combination strongly preferred
Minimum 5 years of people management experience required
Track record of closing complex negotiations within the specialty pharmacy arena
Preferred experience includes:
All aspects of distribution
Launch and life cycle management for the distribution process
Experience in Market Access marketing
History of successful negotiations
Broad based knowledge of the Pharma/Biotech industry, healthcare finance, and all forms of product distribution: DME, Orals, and Solutions
Firm grasp of legal, regulatory and compliance issues in the healthcare space
Analytical/strategic thinker with proven ability to:
conduct situation analysis of the external distribution environment; synthesize relevant information to develop strategic plans
understand the best pathway for distribution based on the product and its attributes
conduct strategic gap analysis and implement metric-based solutions
Strong interpersonal and internal/external relationship-building skills in order to drive change and innovation and succeed in a highly specialized distribution environment
Excellent oral/written communication skills, coupled with exceptional presentation skills, including ability to present to large audiences
Ability to prioritize and manage complex projects, with multiple stakeholders, and drive high-quality results within allotted budget
Highly proficient in MS Office; advanced Excel skills
Must be able to travel domestically and internationally (approximately 40%)
Additional Information
Mitsubishi Tanabe Pharma America Value Proposition:
Enjoy the fast-moving, entrepreneurial spirit more typically found in a small biotech, complemented by the benefits of a global pharmaceutical/chemical conglomerate. At this time, Mitsubishi Tanabe Pharma America offers our employees unparalleled opportunities for career success coupled with a supportive level of employee benefits.
MTP provides a competitive benefits package inclusive of Medical and Dental health benefits, short-term and long-term disability plans, Company Paid and Supplemental Life insurance and additional voluntary benefits such as Critical Illness Insurance, Accident Insurance, Legal Plan, and ID Theft Protection. In addition, we provide a generous PTO policy based on tenure, commencing with 24 PTO days, pro-rated based on hire date.
Director, Asset Management & Special Projects
Operations director job in Rye, NY
Acadia is seeking a Director of Asset Management to join its Development & Special Projects team.
The Director will play an integral role in managing the financial performance of large, mixed-use, shopping center assets and overseeing all aspects of business plan execution from acquisition through disposition. These retail properties play an important role in the surrounding communities and the Director will lead placemaking, marketing, and other strategic efforts to drive foot traffic, tenant sales, and future leasing. This is an interdisciplinary role that will require close collaboration with Acadia's internal acquisitions, leasing, capital markets, legal, lease administration, construction, marketing, accounting, and property management teams. Additionally, the Director will be required to interface with external partners, lenders, consultants, contractors, attorneys etc. on a regular basis.
Key Responsibilities:
Spearhead the preparation of business plans and execution of core and value-add projects within Acadia's existing portfolio and pipeline.
Maintain property financial models (Excel and Argus) on a regular basis to reflect leasing, financing, and other changes to the property business plan.
Oversee design, construction and capital projects required to reconfigure tenant spaces, common area, and improve the assets as needed
Identify profitable opportunities to drive outperformance in leasing strategy, parking revenue, ancillary income, marketing, digital signate, operating expense management, CAM recovery optimization, and other creative strategies to drive bottom line performance
Oversee training and development of Analysts, serve as a leader and mentor to junior team members
Present financial reports and analysis to senior management and external partners.
Represent Acadia to partners, lenders, government agencies and other outside parties.
Work across internal departments to execute asset level projects including but not limited to leases, spec developments, value engineering initiatives, etc.
Qualifications:
Bachelor's degree required
5-10 years of previous work experience in commercial real estate development, asset management, or acquisitions; New York City & retail experience preferred
Advanced financial modeling and analysis capabilities in MS Excel and Argus Enterprise is required
Executive presence; comfortable speaking and presenting to the senior management team and joint venture partners
Strong understanding and track record of overseeing retail property operations and asset management
Experience with leases, CAM pools and tenant billing, design and construction, OEA/REA's, condominiums, loan documents and other legal documents
Ability to travel
Solid interpersonal and communication skills
Excellent collaborator; works well with a team.
Self-starter, demonstrated ability to multi-task and prioritize workload.
The base salary compensation range for this role reflects the wide range of factors that are considered in making compensation decisions, including but not limited to, skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each individual. A reasonable estimate of the current base salary range for this position is $160,000 to $175,000.
Employees may also be eligible to participate in an annual discretionary bonus program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Acadia Realty is an Equal Opportunity Employer - Acadia Realty is an Equal Opportunity Employer - Veteran/Disability
Director, Audit- Global Payment Network
Operations director job in New York, NY
Capital One's Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization's Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative, agile environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity. Inspired by our colleagues, we are risk identifiers, challengers, influencers, and transformational leaders who drive impactful work for the enterprise.
We are seeking an energetic, self-motivated Director interested in becoming part of our Audit team, with a specific focus on global payment network, their associated platforms, technologies, and related operations such as credit/debit processing, authorization, clearing & settlement (covering domestic and international transactions) and digital payments. We are seeking an experienced candidate that has demonstrated knowledge of payment network technology, operations and ecosystem related risks, as well as risk management and regulatory expectations for a large financial institution.
Responsibilities:
Develop the strategic coverage approach for the relevant audit universe, including proactive monitoring for changing risks and necessary coverage approach changes. Lead continuous monitoring activities and updates to risk assessments, audit universe, and audit plan for relevant entities.
Establish and maintain good relationships with key business leaders and audit partners. Leverage specialized knowledge and skills, providing management with insight into their area of subject-matter focus, building trust and mutual respect. Effectively represent internal audit at management meetings, internal forums, regulatory update meetings as well as to external organizations.
Identify emerging risks and trends in areas of focus related to global payments networks and take opportunities to present them to internal and stakeholder management.
Direct audits and project audits across the portfolio, including supervising audit teams and engagement managers, and coordinating with support Audit specialist teams.
Review engagement planning documentation and audit programs to ensure adequate coverage of risk and sufficient rationale for audit scope. Maintains close control over budget, schedule and quality.
Effectively review and compile relevant, material findings and recommendations into readable and concise audit reports. Communicate complex results and implications, incorporating different perspectives into deliverables.
Assess relevance of audit findings, potential exposures, materiality, improving or deteriorating trends, and demonstrate awareness of big picture issues. Interpret business priorities, anticipate issues and obstacles, and apply to scope of role.
Provide timely feedback, on-the-job training and coaching to audit staff and direct reports. Help team members grow their careers. Maintain an open, inclusive and trusting team environment.
Participate in due diligence projects on behalf of Audit as well as lead Initial Control Reviews resulting from signed due diligence deals for the business.
Deliver appropriate, succinct and organized information, tailoring communication style to audience.
Manage timely and quality delivery of multiple tasks, including audits, projects, issue and regulatory commitment follow up, special assignments, and administrative activities. Self-prioritize and independently complete multiple tasks across the team and department. Demonstrate the ability to successfully meet deadlines.
Here's what we're looking for in an ideal leader:
You are a critical thinker who seeks to understand the business and its control environment.
Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise.
You believe insight and objectivity are core elements to providing assurance on the effectiveness and efficiency of Capital One's governance, risk management, and internal control processes.
You possess a relentless focus on quality and timeliness.
You prioritize achievement of the team's collective goals.
You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking.
You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit's value proposition.
You're a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise.
You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism.
You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent.
Travel Expectations:
The associate will be expected to travel an average of 10-15% of the time.
This role is hybrid meaning associates will spend 3 days per week in-person at one of our offices listed on this job posting.
Basic Qualifications:
Bachelor's Degree or military experience
At least 10 years of experience in internal or external auditing, accounting, financial analysis, information systems, compliance, risk management or a combination within the banking or financial services industry
At least 5 years of people management experience
At least 3 years of experience managing audit engagements
Preferred Qualifications:
Master's Degree in Information Systems, Accounting, Finance, Economics, or Business Administration
5+ years of experience leading audits and performing the auditor-in-charge role
5+ years of experience in the payments network industry including the MANIC (Merchant-Acquirer-Network-Issuer-Customer) model, network participant roles (issuers, acquirers, merchants), PCI standards, and international payment regulations
2+ years of experience with payment technologies such as HPE Nonstop, IBM Mainframe, Mobile Payments, Tokenized services, cloud-based and virtualized environments, Windows and Linux operating environments.
2+ years of experience at a leading public accounting or consulting firm, working in a highly regulated environment related to payment network and related technology services, leading people in cross-cultural/international teams or related experience.
Professional certification such as Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Public Accountant (CPA) or Certified Internal Auditor (CIA)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $239,900 - $273,800 for Director, Cyber Technical
Chicago, IL: $239,900 - $273,800 for Director, Cyber Technical
McLean, VA: $263,900 - $301,200 for Director, Cyber Technical
New York, NY: $287,800 - $328,500 for Director, Cyber Technical
Plano, TX: $239,900 - $273,800 for Director, Cyber Technical
Richmond, VA: $239,900 - $273,800 for Director, Cyber Technical
Riverwoods, IL: $239,900 - $273,800 for Director, Cyber Technical
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco . click apply for full job details
Associate Director Manufacturing Operations
Operations director job in Saddle Brook, NJ
Job DescriptionAssociate Director, Manufacturing OperationsAllendale, NJ Lynkx Staffing LLC specializes in placing talented professionals in the Biotechnology, Pharmaceutical and Medical Devices industries in New Jersey. The Associate Director, Manufacturing Operations is responsible for efficient utilization of Operations resources to meet customer demand. This role will be responsible for maintaining and overseeing the site Operations scheduling and training capacities for a time period looking ahead to the next 3-6 months. The Associate Director, Manufacturing Operations will understand upcoming needs and constraints and help drive strategy accordingly. This includes the management of all Operations scheduling, training and compliance resources. The Associate Director, Manufacturing Operations is also responsible for assessing the needs of the company to contribute to the big picture by ensuring daily operations run smoothly and as efficiently as possible. This role will also drive individual and team development to ensure a prepared and empowered workforce to become the provider of choice for the industry.
Meeting client process demands through planning, scheduling, manufacture and delivery of clinical cell therapy products according to established procedures, regulations and contracts
Looking out 3-6 months to ensure capacity and availability of resources (room/equipment/staff) to perform clinical manufacture for processing needs
Manages all training and compliance activities in the Operations organization
Responsible for creating, enforcing and measuring Operator training schedules in order to ensure that all production schedules can be carried out
Creates and maintains a process to ensure that personnel schedules are being accurately and fairly assigned to all Associates
Supporting and driving special long-term projects and identified and assigned by the PPU Head
Responsible for creating maintaining and communicating all Operations based KPI's
Ensuring department staff compliance with corporate and site-specific HR policies, safety, and business policies and practices
Approving job specific curriculum for the training and professional development of department staff
Responsible for streamlining the batch record review process
Responsible to understand the profit and loss for the PPU's as well as all related documentation, and how these items impact Operations
Driving continuous improvement
Liaison with support groups for short- and medium-term needs - Supply Chain, Training, Quality Systems, Quality Assurance, Quality Control, and others
Set team expectations and goals and assists in delivering the business direction for the PPU
Aligning departmental goals, processes and resource allocation with the organizational strategy
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Direct reports: Associate Manager Training, Associate Manager, Compliance, Scheduling Associate, Quality Engineer Associates. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
REQUIREMENTS
Bachelor's degree (i.e. Biology, Biotechnology, Bioengineering, Chemical Engineering).
5-10 years of cGMP environment, aseptic processing, mammalian cell culture, monoclonal antibody, cell processing, cryopreservation or similar experience.
5-10 years of leadership experience or equivalent combination of experience.
Deep Understanding of cGMP and cGLP
Working knowledge of financial operations and budget development
Relevant IT skills (able to work with Microsoft Office and corporate scheduling system)
Competencies/Candidate Profile
Strong collaborative and influencing skills and ability to work well in a cross-functional, matrixed environment
Flexible and able to adapt to company growth and evolving responsibilities
Accountability, integrity, and strong dedication to regulatory compliance
Strong business and personnel management acumen
Strong emotional intelligence
Ability to think strategically and tactically (detail-oriented)
Strong analytical and problem-solving skills
Strong written and verbal communication skills
Drive to create and maintain order in a fluid, technically complex environment
Continuous improvement mindset
Ability to multi-task is essential
Must have the ability to work in a team-oriented environment and with clients
Must utilize proper personal protective equipment (PPE) when handling all human specimens, gases, corrosive chemicals, and liquid nitrogen.
Environment requires gowning, hair net, safety glasses, gloves, and foot coverings.Must be capable of moving, sitting, stretching, stooping, using hands and fingers, reaching with hands and arms, talking and exchanging information, and vision sufficient to read materials.Duties, responsibilities, and activities may change at any time with or without notice