Operations manager jobs in Medford, NJ - 4,783 jobs

Here at Avis Budget Group we're more than just rentals-although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We're shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly-power to change the future. Sound your speed? Come join our family. As an Airport Manager, you'll oversee all activities at our airport location and ensure we're running smoothly and profitably with satisfied customers and employees alike. What you'll do: * Manage all activities at an airport related to servicing of customers at the rental counter and arranging for the rental of vehicles, the selling of incremental products to customers, and the cleaning and preparation of returned vehicles for the next rental * Manage, plan, and implement staffing schedules based on business demands and transaction levels and oversee exempt and nonexempt personnel * Oversee shuttling of customers from rental counters to cars or from cars to airline terminal * Ensure customer complaints are handled and resolved in a timely and effective manner * Provide statistical information relating to transaction and revenue projects * Assist management in the preparation of annual budget * Monitor the price of gasoline charges currently being paid * Implement HR policies What we're looking for: * BA/BS - Bachelor's Degree or equivalent required * 1 + years of leadership and management experience * Experience in car/truck rental preferred, human resources, training, customer service and general operations. * Working knowledge of P&L * Strong decision making ability and independent judgment to establish operational plans, within operational guidelines and in support of the business plan. * Strong analytical and math skills. Must be able to review numerous reports and other sources of data in an effort to determine best course of action. * Excellent management skills. Must be able to provide direction and support to a large number staff * Very strong communication skills, including the ability to clearly articulate company vision as well as communicate accurate day-to-day operations information to a wide variety of audiences, including staff, operations management, independent contractors and vendors. * Very strong organization and administration skills to ensure day to day smooth operations with detailed, accurate records. * Strong time-management and multi-tasking skills with the capability to determine priorities in a fast paced, changing environment. * Strong customer service skills. Must be able to provide good customer service directly to customers, and prioritize operations based on customer rental needs. * Strong problem-solving skills and results-driven orientation. Ability to demonstrate the drive to achieve results and continuous improvement. Ability to manage performance of staff to drive district results. * Working knowledge of MS Office, BART & O2 * Willingness to travel Perks You'll Get: * Access to Medical, Dental, Vision, Life and Disability insurance * Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages * Contribute up to $270 as a tax-free benefit for public transportation or parking expenses * 401(k) Retirement Plan with company matched contributions * Full training to learn the business and enhance professional skills * Employee discounts, including discounted prices on the purchase of Avis/Budget cars * Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more * Community involvement opportunities The fine print: Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group. Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Middletown Pennsylvania United States of America

This role offers an exciting opportunity to join a growing, 3rd-generation family-owned manufacturer of kilns for potters. Your contributions will help shape a product beloved by artists, educators, and makers-an appreciation for craft and creativity is a strong cultural fit here. This position is ideally suited to someone who enjoys building systems and developing teams. You'll have meaningful authority in day-to-day decisions, while working closely with the President on strategic initiatives to help shape the company's next chapter. This is a high-impact, mid-career role. ABOUT L&L KILN L&L Kiln Mfg supplies the world with electric kilns used by potters, schools, and industry alike. Founded in 1946 and hand-assembled right here in New Jersey, we are known for building the most reliable and innovative products in the industry, having always been driven by a strong commitment to longevity and repairability. KEY RESPONSIBILITIES The scope is intentionally broad and will evolve over time, offering significant autonomy and influence. Supply Chain & Vendor Partnerships Own and continuously improve the flow of materials into the business Develop strong working relationships with key vendors Guide inventory decisions using production and sales data Identify opportunities to strengthen supply resilience Customer Experience & Technical Support Lead the technical support function Identify patterns of product/quality issues Step in on complex customer situations Improve brand sentiment with customers and distributors through superb support Collaborate with our videographer on training and repair videos for customers Improve distributor training and understanding of our products - virtual, on-site, or at L&L (some travel required) Interact directly with customers and distributors as needed Operations Ensure smooth day-to-day operations Approach challenges with an entrepreneurial mindset that advances overall company success and competitiveness Perform root-cause analysis of business system failures and deeper product quality concerns Strengthen internal systems and processes Apply and develop HR policies with nuance and clarity Develop a highly effective team through employee development and hiring Foster a culture of collaboration and continuous improvement QUALIFICATIONS 3-5+ years of experience in technical or operations management at a manufacturing company Strong communicator across technical and non-technical audiences Basic mechanical/electrical aptitude and capacity to learn technical concepts quickly Software: Office/Google tools; ERP experience Experience using AI to leverage your effectiveness Logical troubleshooting response to variety of technical issues Proactive approach to solving problems Maintains clear judgment and communication during operational disruptions Experience in customer facing roles Valid driver's license and willingness to travel for distributor visits (approx. 5-15%) ROLE OBJECTIVES & METRICS P&L accountability Supply chain resilience and cost of materials Distributor and customer satisfaction through training and support Smooth operation of the company Increased long-term business competitiveness in marketplace SCHEDULE This is a full-time, on-site position, primarily working core business hours, with some schedule autonomy. After-hours emergencies are rare, and we highly value a work-life balance. BENEFITS Seven paid holidays plus PTO, three sponsored medical plans with vision insurance, Long Term Disability, Short Term Disability, Company-paid Life-Insurance, and a Retirement plan with match up to 3%. Visa Sponsorship Employer will not sponsor applicants for employment visa status. You must be authorized to work in the United States. Equal Opportunity Employer L&L is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. This position will remain open until it is filled.

*We're Hiring: Business Insurance Division Manager* We're seeking an experienced Business Insurance Division Manager to lead our Business Insurance - Client Services Division. This leadership role is responsible for overseeing operations, driving team performance, and ensuring strong financial and service outcomes-all while aligning with HIG's goals and policies. What You'll Do: Lead, coach, and develop a high-performing insurance team Oversee staffing, onboarding, performance reviews, and employee development Manage division policies, workflows, and annual goals Maintain strong carrier relationships and stay ahead of industry changes Partner with senior leadership on strategic initiatives and special projects What We're Looking For: 7-10 years leadership experience (Required) 7-10 years of insurance experience (Required) Active NJ Property & Casualty Producer License (Required) Must maintain a valid Driver's License and auto liability insurance (Required) Proven leadership, communication, and problem-solving skills Strong commitment to confidentiality and data privacy Why Join HIG? Work-Life Balance - Hybrid Schedule Comprehensive Medical (Aetna Choice), Dental (Principal), Vision (Superior/Versant) (effective 1st of the month after hire) Flexible Spending Account Generous PTO (Personal Time Off) and VTO (Volunteer Time Off) 401K - Matching Mentorship and Career Growth Wellness Reimbursement Program Tuition Reimbursement Program If you're a strategic leader with a passion for business insurance and team development, we'd love to hear from you. Send resumes to: Shara D. Richardson - *******************

Traffic Control Operations Manager - $115k-$135k/annually DOE! 20% annual bonus! is a direct hire opportunity! Integrity Trade Services is hiring a Traffic Control Operations Manager for our traffic control client to start immediately at $115k-$135k/annually DOE! Receive comprehensive benefits through our client upon hire! Responsibilities: The Traffic Control Operations Manager plays a critical leadership role, reporting to the DVP, with full profit and loss responsibility for assigned branches. The Traffic Control Operations Manager ensures branch operations adhere to company safety standards, deliver exceptional customer service, drive profitability, and align with the company's strategic growth goals. The Traffic Control Operations Manager will oversee 3-5 branch locations, managing Branch, Operations, and Project Managers, and will travel frequently to ensure successful branch performance. Safety Leadership: Ensure branches follow company safety standards and continuously improve worker injury and motor vehicle accident rates. Implement safety programs and ensure all locations participate in creating a safe work environment for employees, contractors, and the public. Monitor compliance with federal, state, and local regulations, and address any concerns through training and follow-up actions. Collaborate with safety managers and branch teams to drive a safety-first culture. Customer Service Excellence: Lead branch teams through clear communication and collaboration to achieve location goals and customer satisfaction. Build strong relationships with customers through regular contact, site visits, and proactive responses to their needs. Develop systems to measure and improve customer service, ensuring a culture of continuous improvement. Identify market opportunities and manage Regional Account Managers to grow market share and build long-term client relationships. Driving Profitability: Oversee branch financials, guiding teams on sales and cost decisions to boost district profit and operational efficiency. Implement and monitor programs to control branch costs while maximizing returns on invested capital (RONA). Utilize KPIs to track performance and foster a culture of accountability. Achieve EBITA goals by managing assets, reducing costs, and optimizing operations. Leadership and Collaboration: Foster a team-oriented, collaborative, and inclusive culture across branches. Set a high standard of ethics and integrity, leading by example and promoting company values. Mentor branch leaders, teaching them to optimize their operations and achieve consistent performance. Location: Philadelphia, PA or Columbus, OH 50-60% travel required Schedule/Shift Details: First Shift Qualifications: Proven experience in managing multi-site operations, driving safety compliance, and improving profitability. Strong leadership skills with the ability to create a positive, team-driven work environment. Ability to travel frequently to branch locations and provide hands-on leadership and oversight. Benefits: Medical Dental Vision PTO

The Operations Manager is responsible for overseeing the company's day-to-day operational functions and ensuring that all departments work efficiently to achieve organizational goals. This role partners closely with executive leadership to drive process improvements, optimize resource utilization, and lead cross-functional teams toward operational excellence. The ideal candidate is a strategic and hands-on leader who excels in people management, process optimization, and execution. They must be able to lead by example and foster a culture of accountability, innovation, and continuous improvement. Relocation to Trenton, NJ is required for this position. Key Responsibilities Oversee daily operations, including scheduling, human resources, dispatch management, vendor relations, and administrative functions. Develop and execute strategic operational plans that align with company objectives. Lead teams across multiple departments, including finance, marketing, HR, and operations. Manage operational budgets, ensuring efficiency and fiscal discipline. Identify, assess, and mitigate business risks to maintain stability and compliance. Build competitive advantage through operational excellence and continuous improvement initiatives. Lead, coach, and develop a cross-functional team of managers and staff to deliver on key performance indicators. Drive improvements in logistics efficiency, delivery performance, safety, and customer satisfaction. Implement technology-driven process enhancements to scale operations and improve quality. Requirements Bachelor's Degree required; advanced degree preferred. Proven experience in operational leadership, preferably in a fast-paced, high-growth environment. Strong analytical and data-driven approach to business management. Critical thinker with excellent problem-solving and decision-making skills. Ability to translate strategic goals into actionable plans with measurable outcomes. Excellent communication and presentation skills. Demonstrated integrity, professionalism, and commitment to company values. High level of computer literacy and comfort with modern business technology. Hands-on leadership style with attention to detail and follow-through. Additional Information This position is ideal for an experienced operations professional who thrives in dynamic environments and is eager to make a meaningful impact by enhancing efficiency, productivity, and team performance. The successful candidate will be capable of managing relationships at all levels of the organization and driving results through effective leadership and collaboration

Reports to: President Employment Type: Full-time, On-site About the Company We are a growing chemical manufacturer specializing in toll blending, contract packaging, and sales of food & beverage sanitation and janitorial chemical products. We pride ourselves on our flexibility, quality, and customer service, providing customized solutions for a range of industrial and sanitation applications. Position Overview The Operations Manager will work closely with the President to manage and coordinate the daily activities of our production, packaging, and logistics operations. This individual will be responsible for keeping all divisions running efficiently - from raw material sourcing to finished product shipment - while maintaining high standards of safety, quality, and customer satisfaction. This is a hands-on management role in support of the president suited to someone who can balance leadership with practical involvement in the office and on the plant floor. Key Responsibilities Production & Daily Operations Identify what is required for staff to carry out their duties. Oversee day-to-day blending, filling, and packaging operations. Address concerns in a timely fashion. Coordinate between the office and warehouse to keep orders moving efficiently. Derive and analyze reports regarding operations and pass to management when requested. Evaluate the company's present operational policies and procedures and suggest ways of improving. Supply Chain & Inventory Manage raw material and packaging inventory to avoid shortages or excess stock. Work with suppliers to ensure timely and cost-effective purchasing. Track inventory usage and maintain accurate records. Assist in managing shipping and receiving operations. Compliance & Safety Maintain a clean, safe, and organized work environment. Oversee SDS management and staff safety training. Ensure building compliance. Administrative & Financial Support Assist with cost tracking, job costing, and production efficiency reporting. Help develop and monitor operational budgets. Provide input on pricing, scheduling, and contract work planning. Assist in managing office clerical personnel. Leadership & Team Development Work alongside staff when needed to meet deadlines or resolve issues. Assist supervising production, warehouse and office staff; provide daily direction and feedback. Build a culture of accountability, teamwork, and continuous improvement. Qualifications 3-7 years of experience in manufacturing operations. Strong understanding of production processes, safety practices, and inventory management. Comfortable being hands-on as a leader and directly involved in day-to-day operations. Ability to coordinate across multiple departments and balance competing priorities. Solid communication, organization, and problem-solving skills.

Our Client is Publicly-Traded Commercial-Stage Biopharma Company that is seeking a senior leader to drive the strategic evolution and execution of a comprehensive Compliance Program, with a focus on policies, training, operations, and strategic initiatives across the Legal and Compliance function. This role will collaborate closely with senior leadership across Compliance, Legal, Commercial, Medical Affairs, Market Access, and IT to foster a culture of integrity, transparency, and ethical decision-making. The Company is poised for considerable growth as the Company has launched a first-in-class therapy in the rare disease space. Key Responsibilities: Maintain and enhance compliance infrastructure that supports a company-wide culture of accountability. Oversee governance of compliance policies and procedures, ensuring alignment and accessibility across the organization. Design and deliver engaging, risk-based compliance training programs tailored to diverse functional audiences. Conduct annual compliance risk assessments, analyze results, and identify areas for improvement. Provide guidance to integrate compliance controls into business practices. Lead continuous improvement initiatives, including documentation and tracking of compliance activities. Stay current on laws, regulations, and industry standards impacting compliance programs, including privacy, marketing, and pricing regulations. Manage high-impact compliance projects and cross-functional working groups as assigned by senior leadership. Qualifications: Bachelor's degree required; advanced degree (JD, MBA, or Master's) strongly preferred. 15+ years of progressive experience in compliance, legal, or related functions within the pharmaceutical or biotech industry required. Proven success in developing policy governance frameworks and compliance training programs. Strong strategic leadership, organizational awareness, and decision-making skills. Excellent interpersonal, writing, and presentation abilities. Ability to thrive in a fast-paced, high-growth environment while maintaining focus on ethics and collaboration. Deep knowledge of laws, regulations, and industry guidance relevant to healthcare compliance. Strong problem-solving and risk analysis capabilities. Ability to prioritize effectively and manage multiple complex, confidential tasks. Work Arrangement: This position requires in-office presence three days per week.

Director of Regional Fulfillment Center (RFC) Operations Division: DreamLine Reports To: General Manager - DreamLine Division We are seeking an experienced and results-driven Director of Regional Fulfillment Center (RFC) Operations to lead the performance, process improvement, automation, and execution of DreamLine's warehousing, order fulfillment, and distribution operations across our flagship Warminster facility. The Director of RFC Operations is responsible for ensuring world-class service delivery across warehouse operations, order processing, and logistics-driving excellence in speed, accuracy, and customer experience. This role will build scalable processes, strengthen operational systems, and lead a high-performing team that positions DreamLine for continued growth within American Bath Group's (ABG) one-stop-shop platform. Key Responsibilities Operations & Distribution Management Lead all aspects of RFC operations, including order fulfillment, shipping, warehousing, and reverse logistics. Develop and implement operational strategies that improve service levels, accuracy, and throughput while controlling cost. Monitor and improve RFC KPIs (on-time delivery, inventory turns, order accuracy, warranty cycle time, etc.). Create KPI Dashboard and Scorecard Oversee facility layout, workflow optimization, and equipment investments to increase efficiency and safety. Ensure flawless execution in a high-volume, time-sensitive environment supporting both B2C and B2B channels. Ensure 100% compliance with retail customers to avoid unnecessary fines. Understand customer regulation and expectation. Provide monthly compliance scorecard to leadership. Support Dreamline expansion into retail instore and wholesale channels, understanding and executing on the unique needs of each channel. Ensure the inventory system matches what's physically in stock and successfully run the annual physical inventory process. Workforce Leadership Lead, coach, and develop managers, supervisors, and associates within RFC operations. Foster a culture of accountability, performance, and engagement. Build organizational capacity through succession planning, performance management, and leadership development. Customer Experience & Quality Ensure all orders meet established service standards and customer expectations. Partner with Customer Experience and Sales teams to resolve order issues, improve cycle time, and enhance overall satisfaction. Implement quality and process controls that reduce defects, rework, and warranty claims. Partner with Engineering team to ensure all products meet customer specifications. Health, Safety & Compliance Champion a proactive safety culture across the RFC network, ensuring adherence to OSHA, DOT, and company standards. Maintain clean, organized, and audit-ready facilities that meet or exceed environmental and regulatory requirements. Lead safety committees, risk assessments, and preventive initiatives to achieve zero-incident performance. Technology & Continuous Improvement Utilize ERP, WMS, and Power BI tools to monitor metrics and drive operational visibility. Implement automation, standard work, and process improvement methodologies (Lean, Six Sigma, etc.) to increase productivity. Lead cross-functional projects that integrate new systems, technologies, or network capabilities. Data driven approach to Damage in Transit (DIT). Work with logistics and product teams to improve packaging, distribution methods to reduce damage, improve profitability and customer experience. Financial & Strategic Management Develop and manage RFC operating budgets, including labor, freight, and capital expenses. Identify cost-reduction opportunities through improved processes, routing, and network design. Contribute to long-range distribution network planning and the scaling of RFC capabilities across ABG. Core Competencies Leadership & Influence - Inspires performance through clarity, accountability, and action. Operational Excellence - Deep expertise in fulfillment, distribution, and warehouse optimization. Decision-Making & Problem Solving - Uses data and analysis to drive decisions at speed. Customer Focus - Committed to delivering a flawless experience to both internal and external customers. Financial Acumen - Skilled in budgeting, cost control, and ROI evaluation of operational investments. Change Leadership - Thrives in fast-paced environments and leads teams through transformation. Collaboration - Works cross-functionally to align RFC execution with company goals. Qualifications Bachelor's degree in supply chain, Logistics, business or related field. 5 to 10 years of progressive experience in fulfillment, warehousing, or logistics leadership roles. 5+ years in senior management with multi-site or multi-channel distribution exposure. Proven track record leading high-volume, high-complexity e-commerce or omni-channel fulfillment operations. Experience implementing ERP/WMS systems and developing analytics tools (Power BI, Tableau, etc.). Strong knowledge of freight, packaging, inventory management, and network optimization. Demonstrated ability to lead through data, influence across functions, and drive measurable improvement. Excellent written and verbal communication skills. Demonstrated Alignment with ABG's Essential 6: Hyper Competitive, Exceptional Executor: Drives action-based results through data-driven decision making, strategic execution, and disciplined accountability. Resourcefulness: Visualizes, plans, and delivers with limited resources while maintaining operational excellence. Agility: Quickly adapts strategies and redeploys resources to meet evolving business needs in a dynamic environment. Organizational Design: Builds modern, effective structures that align people, process, and performance. Player/Coach: Balances strategic leadership with a willingness to engage hands-on to drive execution and results. Coachability: Exhibits openness to feedback and continuous learning with a low-ego, high-growth mindset. Work Environment: Onsite Benefits: 401(k), Health Insurance (Medical, Dental, Vision) Workforce Size: ~200 Company Overview American Bath Group (ABG) is a manufacturing, e-commerce, assembly, and distribution leader specializing in bathware products. With seventeen divisions across 37 facilities in North America, ABG's 5,000-member workforce produces high-quality, long-lasting products that improve the lives of customers every day. ABG's portfolio includes some of the industry's most recognized brands-Bootz, DreamLine, Vintage, and Mr. Steam-offering showers, bathtubs, bases, doors, wall panels, vanities, whirlpools, and more. ABG products are sold through commercial, wholesale, e-commerce, and retail channels to a diverse customer base of builders, plumbers, contractors, and end-users. ABG is an equal opportunity employer committed to providing an inclusive, respectful, and diverse workplace where every employee is valued and empowered to contribute to our success. Job Type: Full-time

Reports to: Director of Company Operations The Area Manager is responsible for the overall performance of multiple company-owned restaurants within an assigned geographic area. This role drives sales, profitability, operational excellence, and people development while ensuring consistent execution of brand standards and guest experience. The Area Manager acts as the primary leader and coach for General Managers and their leadership teams. Key Responsibilities Operational Leadership • Oversee daily operations of 6-12 company-owned restaurants • Ensure consistent execution of brand standards, operating procedures, and food safety • Conduct regular restaurant visits focused on: o Guest experience o Food quality and speed of service o Cleanliness and safety • Lead corrective action plans for underperforming locations Financial Performance • Own area-level P&L performance • Drive results across key controllables: o Sales growth o Labor productivity o Food and paper cost o Repair & maintenance expense • Review weekly KPIs and monthly financials with GMs • Develop and execute action plans to close performance gaps People Development & Talent Management • Recruit, develop, and retain high-performing General Managers • Coach GMs on leadership, execution, and business acumen • Lead performance management, succession planning, and bench development • Ensure training and certification standards are met at all levels • Partner with Director of Company Operations on: o GM hiring and termination decisions o Compensation recommendations Culture & Engagement • Model company values and leadership behaviors • Drive accountability, engagement, and ownership at the restaurant level • Build a culture focused on guest satisfaction and results • Address performance or conduct issues consistently and fairly Compliance & Risk Management • Ensure compliance with: o Food safety and sanitation standards o Labor laws and company policies o Health department and brand audit requirements • Manage incident reporting and follow-up • Minimize operational and legal risk across the area Execution of Initiatives • Lead execution of: o New menu items o Marketing promotions o Technology rollouts o Process improvements • Serve as a communication bridge between corporate teams and restaurants • Provide feedback from the field to support continuous improvement Decision-Making & Authority • Partner with the Director of Company Operations on: o Major repairs (over $500) o Local marketing initiatives Field Leadership Expectations • Be a visible, hands-on leader in restaurants • Balance coaching with accountability during store visits • Set clear expectations and follow through consistently • Lead by example during peak periods and critical moments Key Performance Indicators (KPIs) • Same-store sales growth • Area-level profitability • Labor and food cost targets • Guest satisfaction scores • Health department and audit results • GM retention and bench strength • Execution scorecards and initiative completion Qualifications • 5-10+ years of QSR or fast-casual restaurant experience • Proven multi-unit management experience • Strong financial and P&L management skills • Demonstrated ability to coach and develop leaders • Excellent organizational, communication, and problem-solving skills • Willingness to travel extensively within assigned area (70-80%) Preferred Experience • Managing 6+ company-owned restaurants • High-volume or high-growth QSR brands • Turnaround and performance improvement environments • Experience working with cross-functional corporate teams Why This Role Matters The Area Manager is the single most influential role in driving restaurant-level performance and culture. Strong Area Managers deliver consistent execution, develop future leaders, and protect brand integrity.

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. 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The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. 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Reports to: VP, Trade and Patient Support This position supports all compliant aspects of operational support for our highly engaged Trade team, while also strengthening the effectiveness of our Trade Network. This role will focus on operational execution of specialty trade, distribution, and market access operations, as well as project management within the Trade team, and reports to the VP of Trade and Patient Support. This role will support the successful accomplishment of specialty trade data reporting and account performance management through performance analytics, trade account implementation requirements, supporting dashboard development, and engagement with Business Operations. This role is Trade customer-facing (50% of role) during account onboarding and regular partner engagement. This individual will manage trade data, analytics reporting, support trade initiatives, and require strong collaboration skills, substantial external customer engagement, confident presentation skills to C-Suite level stakeholders, and the ability to effectively interact with a variety of internal and external stakeholders. The individual must possess a high degree of independent proficiency in specialty pharmacy and distribution analytics, including an understanding of all pharmacy and distribution operations/financial drivers, and vendor budgets, as well as the ability to troubleshoot access issues at the pharmacy and distribution level. This role requires a formal understanding of insurance claims and prescription tracking from intake through fulfillment or discontinuation within specialty pharmacies. This role should come with proficiency in processing distributor-level reporting as well. There is a formal requirement to independently process aggregated data management and be functionally proficient in SEQUEL, Excel, and Pivot Table generation. This role will utilize these skills to support the design and execution of Quarterly Business Review (QBR) and to address ad hoc trade data inquiries for Trade and Finance. This role will also support budget and invoice management as needed. Specific Duties: Deliver operational trade data reporting to optimize and improve trade partner performance and manage project deliverables - specific to Trade Team requirements Liaise between the Trade, Patient Access, Market Access, Finance, and Business Ops to ensure effective and timely action on key projects, including: Trade data, implementation, and operational tactics, including distribution network and new contracted distribution partners Assist in the design and execution of trade network, effective performance metrics, and reports for use in QBRs and performance management reporting/ dashboards Performance management and communication with Trade partners Communicate effectively and collaborate with key internal and external stakeholders regarding access metrics, including trade performance Identify critical issues, trends, and potential solutions that impact access across the network Communicate insights from analyses leading to meaningful business outcomes to trade leadership Manage, prioritize, and develop solutions for ad hoc requests and issue escalation reported by either internal Create, deliver, and present standard and ad hoc reports in alignment with trade and access strategies Comply with all applicable laws, regulations, and company policies and procedures pertaining to reimbursement information and related matters Skills: • Strong problem-solving capabilities • Proficient in specialty pharmacy and distribution data reporting, design, and analysis • Highly analytical with extreme attention to detail • Highly proficient in SEQUEL and EXCEL mastery, including pivot table development and data manipulation • Familiarity with specialty data aggregation, longitudinal claim tracking, and aggregator understanding • High degree of comfort with data visualization and use of PowerPoint to develop storyline • Outstanding project management skills • Excellent communication, analytical, planning, and organizational skills • Strong presentation skills with clear and concise insights • Experience with pharmaceutical or device products • Ability to work in a matrix environment • Familiarity with specialty pharmacies and distributors, patient services Hubs, and Copay Assistance programs • Comfort with handling urgency and change as needed based on patient care needs Education/Experience: BA/BS degree in business, data/business analytics, or life-science related field 3-5+ years of progressive experience in the pharmaceutical/biotech industry or pharmaceutical vendor/supplier/consultancy 3+ years of experience in specialty pharmacy trade data management with increased responsibility Proficiency in Microsoft Suite, SEQUEL, EXCEL, PowerPoint, Smartsheet, and/ or other data visualization tools

Join our dynamic and fast-growing team, where you'll have the opportunity to lead impactful projects and drive meaningful change in our warehouse operations. At our company, we value innovation, efficiency, and employee growth. You'll collaborate with passionate professionals dedicated to operational excellence and customer satisfaction, all while contributing to a culture that recognizes and rewards your contributions. Job Summary: We are seeking a highly motivated Warehouse Manager to oversee and optimize our warehouse's daily operations, including inbound receiving, inventory management, outbound shipping, reverse logistics, and customer support. This role requires a dynamic individual who can lead cross-functional projects, streamline processes, and drive operational excellence to support the company's growth. The ideal candidate will have a proven ability to manage complex logistics operations, implement efficient processes, and maintain high customer satisfaction. Key Responsibilities: Operational Excellence: Lead and ensure peak efficiency and accuracy in warehouse operations, prioritizing customer satisfaction through effective supervision, training, and goal-setting for the warehouse team. Inventory & Logistics Management: Oversee daily operations, ensuring precise inventory control and streamlined logistics processes. Project Leadership: Manage end-to-end warehouse-related projects, including requirements gathering, development, testing, training, deployment, and post-launch support. Effective Communication: Provide timely updates on project milestones, delays, and challenges to internal teams and key cross-functional stakeholders. Process Optimization: Develop, document, and improve warehouse processes and reporting systems to achieve operational efficiency. E-Commerce: Familiarity with e-commerce distribution processes is a must. Qualifications & Requirements: Experience: Minimum of 5+ years in warehouse operations with a strong track record of success. WMS Expertise: Hands-on experience with Warehouse Management Systems (WMS) is required. Customer & Vendor Collaboration: Proven ability to collaborate with clients and vendors, ensuring exceptional inventory management performance. Process Development: Skilled in defining and improving processes, identifying key controls, and monitoring workflows to enhance operational effectiveness. Bilingual Communication: Strong written and verbal communication skills in both English and Mandarin are required to engage effectively across all organizational levels.

The Director, Operations Finance - Supply Chain and Logistics will be responsible for consolidation, coordination, and strategy setting for all Supply Chain / Logistics financial analysis globally. The position will interface with all levels within S Operations, Supply Chain, Director, Finance, Logistics, Operation

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow! FUNCTIONAL RESPONSIBILITIES: Performance Culture Analyzes sales reports and KPIs to determine the needs of the business; In partnership with Store Manager, executes in store business and sales strategies. Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards. Controls payroll and supply budget. Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes. Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy. Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls. Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. Ensures visual presentation, organization, and facility maintenance are representative of the Brand. Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals. Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store. Trains, coaches and assists with locate fulfillment and selling. Building High Performing Teams Motivates and inspires store team, developing a shared vision while modeling core values. Promotes an inclusive, collaborative approach to problem solving. Communicates with store teams and Store Manager to effectively lead positive change. Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set. Customer Experience Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience. Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. Ensures prompt resolution of customer concerns. Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations. Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up. Talent Assists in recruiting, hiring and developing a high performing team. Supports, implements, and provides follow-up for all training programs, seminars, etc. Assesses and coaches store team on performance. In partnership with the SM, resolves human resources issues in a timely and effective manner. Drives associate and team engagement by recognizing and rewarding employees for outstanding performance. Ensures that store team adheres to all employment practices and policies. Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand. QUALIFICATIONS: High School diploma or equivalent 2+ years of retail management experience preferred Must be 18 years of age or older Excellent communication, verbal, and written skills Able to learn or adapt to technology provided by the company Proven excellent customer service skills with statistical track record in all areas of sales and leadership Strong organizational skills and ability to multi-task in a fast-paced environment Strong leadership qualities, training and team building skills Knowledge of administrative aspects of store operations Able to communicate with customers and staff Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required PHYSICAL REQUIREMENTS: Constant Walking/Standing- 67-100% of 8-hour shift Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift Frequent Climbing- 34%-66% of 8-hour shift Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance. 0444 The Shoppes at English Village Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

At Oyster House, we provide an exceptional dining experience with fresh seafood, great service, and a welcoming atmosphere. As we expand, we're looking for an experienced Director of Operations to oversee multiple locations, drive operational excellence, and ensure our brand's continued growth and success. Key Responsibilities: Oversee daily operations of multiple Oyster House locations, ensuring high service standards, food quality, and operational efficiency. Manage and lead a team of General Managers and staff to ensure seamless operations across all locations. Use P&L statements and financial data to optimize profitability, control costs, and improve operational efficiency. Oversee inventory management, ensuring accurate and cost-effective supply chain operations. Ensure compliance with health, safety, and sanitation regulations across all locations. Develop and implement staff training and development programs to maintain high performance and guest satisfaction. Monitor guest feedback through surveys, reviews, and direct interactions, resolving issues and enhancing customer experiences. Collaborate with marketing teams to promote the Oyster House brand, drive traffic, and manage seasonal promotions and events. Foster a positive work culture, focusing on team development, retention, and growth across all locations. Qualifications: Proven experience as a Senior General Manager, Director of Operations, or in a similar senior management role in the restaurant or hospitality industry (multi-unit experience preferred). Strong financial acumen and experience with P&L management. Exceptional leadership skills, with a focus on team development and operational excellence. Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and leadership. Ability to manage multiple priorities and thrive in a fast-paced environment. A passion for great food, exceptional service, and a high-quality guest experience. Benefits: Competitive salary and performance-based bonuses. Health and dental insurance options. Paid time off. Employee discounts across all locations. Opportunities for growth and advancement within the company. If you're an experienced leader with a passion for hospitality and multi-unit management, we'd love to hear from you! Join us and help shape the future of Oyster House.

Description Are you ready for a change? At GS1 US, employees at every level play a vital role and provide a meaningful voice on issues that affect consumers across the country. We are a small company with a world-class culture. We make a huge impact on the way the world does business.What is in it for you: As the Customer Operations Manager GS1 US, you have the opportunity to join a dynamic organization that is constantly innovating and never stagnant. The Customer Operations Manager creates the foundation for clean, consistent account data and seamless operational processes across the customer lifecycle. In return you'll be rewarded with great pay and benefits in a hybrid work culture. You'll work at a high-performance company with a world-class culture that invests in its employees. We don't just say culture is important to us, we have the data to back it up.We are currently recruiting for this position, which offers a salary range of $110,000 to $135,000.This position qualifies for participation in our annual employee bonus program.This position is also eligible for company-sponsored benefits, which include: Health (medical, RX, dental, vision) - effective immediately 401(k) with Employer Safe Harbor and Profit-Sharing Contributions - effective immediately Short- and Long-Term Disability Coverage Mental Health and Wellbeing (6 employer sponsored therapy and coaching sessions) Individual Wellness Platform Paid Parental Leave Generous PTO and Company Paid Holidays LinkedIn Learning Tuition Reimbursement Kudos (employee recognition and engagement platform) Catered Lunches 2x/week on in office days Who you are: This role serves as the connector between Customer Experience, Sales, Data Governance, Technology, and CRM teams - ensuring that customer identity, account structures, and subscription data are accurate, well-governed, and easy for teams and customers to understand. The ideal candidate is technically fluent, process-oriented, and skilled at turning complex concepts into clear, visual documentation. What you will do: Data Quality, Governance & Systems Alignment (Technical + Process Focus) Partner with the Data Governance team to define account quality rules, naming standards, and required data fields. Publish clear field definitions and business rules for account creation, updates, merges, and lifecycle workflows. Develop and maintain duplicate management policies, driving consistent and timely remediation. Work closely with Technology and CRM teams to define and enforce validation rules, automation, and system logic across CRM and subscription platforms. Identify opportunities to reduce manual cleanup through technical automation, improved workflows, and upstream controls. Lead a cross-functional working group to review account data issues, analyze root causes, and oversee ongoing improvements. Define and report on core data quality KPIs, including duplicate rate, validation failure rate, account completeness, and accuracy. Document and evolve the end-to-end workflow for account data quality, including how data flows across CRM, subscription tools, and internal systems. Customer & Sales Operations Support (Business + Experience Focus) Strengthen operational processes across Customer Experience, Sales, and Support to ensure a seamless customer journey. Improve workflows for onboarding, subscription entitlements, account updates, and customer transitions (e.g., mergers, prefix changes, ownership shifts). Maintain alignment between Sales → CX → Support → Billing to reduce friction and ensure accurate customer records. Support customer-facing teams by providing timely, accurate updates to account data and system logic. Assist with escalations related to account accuracy, entitlements, and system confusion, ensuring issues are resolved and root causes addressed. Provide operational insight and feedback to leadership on data trends, workflow bottlenecks, and opportunities for improvement. Communication, Visualization & Documentation (Translation + Enablement Focus) Translate complex account data and workflow concepts into clear, visual artifacts and documentation. Create diagrams, process maps, infographics, and one-page guides that make standards and system logic easy to understand. Develop customer-ready visuals explaining membership, account structures, subscription benefits, and entitlement flows. Produce internal-ready documentation to help teams adopt new rules and processes. Maintain a central library of visual documentation, process standards, and operational guides that teams can rely on. Ensure alignment between visual documentation and the underlying technical logic owned by CRM, Technology, and Data Governance teams. Required Skills & Experience Bachelors degree in Business, Data Management, Data Analytics, Operations Management or related field. 5-8 years of experience in customer operations, CRM administration, data governance or process design roles. Strong understanding of CRM systems, workflows, validation rules, and data structures. Ability to work closely with technical teams to translate business needs into system logic and automation. Experience in customer operations or sales operations. Strong process design skills with a detail-oriented, structured approach. Comfort working with data quality concepts: duplicates, field completeness, lifecycle states, identity management. Excellent cross-functional communication skills. Demonstrated ability to translate complex concepts into visual documentation (e.g., diagrams, process maps, infographics). Experience supporting customer-facing or sales-facing teams with clear operational guidance. Highly organized, proactive, and skilled at coordinating workflows across teams. Ready to be part of a team that believes the identification of everything makes anything possible? Apply today - we can't wait to hear your story. GS1 US is an Equal Opportunity Employer - All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin. GS1 US is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at GS1 US via-email, internet or directly without a valid written search agreement will be deemed the sole property of GS1 US, and no fee will be paid in the event a candidate is hired by GS1 US.GS1 US Denison Case Study

Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 17 warehouses nationwide, totaling over 10 million square feet of space Headquartered in Houston, TX with international offices in Mexico and Poland Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love. This position is open to applicants or individuals who are located in or around Florence, NJ and able to work 1st shift schedule with flexibility for longer hours based off of business and peak needs. The Role: The Site Director oversees day-to-day operations of a fulfillment center, ensuring execution of operational plans, client satisfaction, and safe, efficient performance. This role owns site P&L, talent development, and cultural leadership at the facility level. What You'll Do: Engage with broader team for support to site operations Manage annual budget and site P&L. Lead Operations Managers and supervisors to meet site KPIs. Build and maintain client relationships at the operational level. Ensure adherence to safety policies and standard operating procedures. Develop site leadership talent and succession plans. Serve as escalation point for operational issues and client challenges. Who You Are: A hands-on leader who balances tactical execution with coaching. A proactive, numbers-driven manager with urgency to act. Skilled in building trust with both teams and clients. What You've Done: 6+ years of progressive operations experience. Direct leadership in a fulfillment or 3PL environment (D2C/B2C focus). Managed budgets of $30M-$75M. Experience in Lean/CI methodology. Top Candidates will also have: Fast paced, high volume, multi-client, unit-pick fulfillment center environment experience Knowledge of Warehouse Management Systems (ideally, Manhattan WMS and Pyramid WCS). Success during traditional holiday ‘peak' ecommerce Culture of improvement or transformation with continuous improvement experience. Bachelors Degree Physical Demands & Working Conditions: Able to lift 25+ lbs Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day. **Position Overview:** The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence. This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used. **Key Responsibilities:** + **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency. + **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution. + **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through. + **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities. + **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI. + **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities. + **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities. **Qualifications:** + Bachelor's degree required; MBA or advanced degree preferred. + Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution. + Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required. + Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization. + Ability to focus on priorities and resolve operational issues effectively. + Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Job DescriptionDescription: Responsibilities The Director of Operations plays a key role in driving our company's growth and success by overseeing all aspects of the customer journey by leading the operational, and customer/dealer touch points across the funding and service cycle. This includes assisting with quoting, application processing, documentation gathering, insurance coordination, funding, billing, and titling resolution, and ongoing customer and dealer support, ensuring seamless customer experience and internal efficiency. This role collaborates closely with sales, credit, and servicing teams to deliver excellent experience for both dealers and customers. Success in this role involves effectively communicating and building relationships with dealers and customers. Strong communication, coordination, and an understanding of each department's role in the app-to-fund process are critical competencies. Ideal candidates are also curious and collaborative, with a strong work ethic. Key Responsibilities: Leadership Define and own the end-to-end Customer Experience strategy to align with corporate objectives. Lead all staff within the designated Funding Team; overseeing hiring, training, professional development, conflict resolution, and performance evaluation. Provide functional leadership for key projects and initiatives, including new product development, system and process enhancements, pilot projects, training, and collaboration across the company. Monitor service-level agreements and key performance metrics to ensure the team consistently delivers high-quality results, meets established targets, and complies with policies Provide functional expertise across products to staff, ensure policy and process adherence, and facilitate transaction processing Assist with internal communication between sales, credit and funding teams. Sales & Application Support Provide ongoing administrative and operational support to sales representatives to maximize their productivity Handle any administrative and servicing aspects of the sales workflow to help support our selling efforts. Assist with the end-to-end application process, ensuring timely submission and follow-up. Coordinate contract prep and collection of documents as required. Communicate to all stakeholders on the status of applications and workflow stages. Post-Booking Customer Support Assist with contract adjustments, buyouts, trade-ups, billing/title issues, insurance communication, and upgrades, while coordinating with platform teams to ensure consistent processing of requests. Act as the internal point of contact for all customer and dealer questions from all supporting departments Handle internal inquiries and do the initial discovery work including reaching out to sales, customers, and dealers as necessary to resolve questions and open items. Leverage the Customer Service and Collections teams to follow-up and process customer payments using existing internal procedures. Requirements: Skills & Specifications: Proficiency in CRM systems (e.g., Salesforce), document management platforms, and Microsoft Office Suite Understanding of financial pricing applications (T-Value, Super Trump, HP) preferred Excellent interpersonal and communication skills, both verbal and written Customer-first attitude with problem-solving abilities, an initiative-taking mindset, and a powerful sense of urgency Ability to effectively collaborate cross-functionally with various departments. Driven to support others and contribute to a growing sales organization. Ability to multitask and meet deadlines in a demanding environment, while maintaining organization and diligence. Demonstrates integrity, enthusiasm, and coachability. Qualifications: 7+ years in sales support, customer operations, leasing/finance in a leadership role Experience in equipment finance, leasing, or financial services preferred. Company Summary Trio Capital is a national provider of small business loans, advances and equipment financing utilizing customized technology and business processes. Trio Capital leverages its strong balance sheet, technology, and risk analytics competencies to support dealer dealers throughout the United States. The organization is the newest addition to a proven financing dealer dedicated to small business success - our parent company, Channel, is one of a limited number of full-service, non-bank lenders successfully filling the gap in small business credit availability. Channel has been ranked among the 500/5000 fastest-growing private companies in the U.S. by Inc. magazine for the 13th straight year and has won best workplaces awards the past two years! Trio offers a flexible work environment where we encourage innovation and the development of our team members. Compensation includes a base salary plus monthly commission. Benefits include medical, dental, and vision plans, HSA and FSA options, life insurance and disability plans, along with a generous PTO policy, employer-match company 401K plan, and more!