Operations servicing specialist vs operations representative

The differences between operations servicing specialists and operations representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, an operations servicing specialist has an average salary of $45,716, which is higher than the $38,127 average annual salary of an operations representative.

The top three skills for an operations servicing specialist include data entry, securities and powerpoint. The most important skills for an operations representative are data entry, patients, and powerpoint.

Operations servicing specialist vs operations representative overview

	Operations Servicing Specialist	Operations Representative
Yearly salary	$45,716	$38,127
Hourly rate	$21.98	$18.33
Growth rate	10%	-12%
Number of jobs	99,475	75,789
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 57%
Average age	44	44
Years of experience	-	-

What does an operations servicing specialist do?

An operations servicing specialist is in charge of developing strategies to optimize the daily operations in an organization. Among their responsibilities include gathering and analyzing reports, identifying the strengths and weaknesses of currents procedures, researching solutions against problem areas, generating leads, reviewing client feedback, and establishing policies and guidelines. They may address issues and concerns, resolving them promptly and efficiently to ensure client satisfaction and optimal services. Moreover, an operations servicing specialist may create projects and coordinate activities while adhering to the company's policies and regulations.

What does an operations representative do?

As the name entails, an operations representative is responsible for assisting the operations managers. You will typically perform various tasks, including creating a customer database regularly, handling inquiries and office correspondence, and helping the operations managers in managing financial inquiries from clients. As an operations representative, you are responsible for attending meetings, assisting in strategic planning and implementation, and coordinating with other departments such as HR, marketing, and sales. You are also expected to identify areas of improvement and implement corrective measures.

Operations servicing specialist vs operations representative salary

Operations servicing specialists and operations representatives have different pay scales, as shown below.

	Operations Servicing Specialist	Operations Representative
Average salary	$45,716	$38,127
Salary range	Between $31,000 And $66,000	Between $26,000 And $55,000
Highest paying City	Newark, NJ	New York, NY
Highest paying state	New Jersey	New York
Best paying company	Microsoft	Northern Trust
Best paying industry	Technology	Technology

Differences between operations servicing specialist and operations representative education

There are a few differences between an operations servicing specialist and an operations representative in terms of educational background:

	Operations Servicing Specialist	Operations Representative
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	Western Carolina University	Western Carolina University

Operations servicing specialist vs operations representative demographics

Here are the differences between operations servicing specialists' and operations representatives' demographics:

	Operations Servicing Specialist	Operations Representative
Average age	44	44
Gender ratio	Male, 43.9% Female, 56.1%	Male, 38.6% Female, 61.4%
Race ratio	Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4%	Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between operations servicing specialist and operations representative duties and responsibilities

Operations servicing specialist example responsibilities.

Manage a variety of operational tasks for moderately complex securities transactions that require knowledge of vary systems and processes.
Maintain current knowledge of ACH rules, proper procedures, and regulations.
Change ACH options on SACH to auto or manual for cash deposits or withdrawals on investment brokerage accounts.
Oversee direct deposit enrollment and benefits enrollment organizing and faxing forms to corporate payroll and outsourcing company to ensure employee enrollment.
Experience in training associates in nightly and monthly processes such as NAV and dividend processing.
Document and confirm overnight cash levels of funds and NAV calculations with the custodian bank.

Operations representative example responsibilities.

Manage current day workflow within internal SharePoint sites.
Manage the SharePoint solutions for project communication and project document repository.
Schedule appointments and notify patients of upcoming appointments, preform billing, patient registration, medical registration and insurance verification.
Greet patients and parents in courteous and consumer-orient manner, check patients into scheduling system and updates computer system information.
Implement customer, order management, and inventory PeopleSoft modules.
Write test scripts for PeopleSoft update, test new software, patches, and enhancements.

Operations servicing specialist vs operations representative skills

Common operations servicing specialist skills

Data Entry, 11%
Securities, 6%
PowerPoint, 6%
Strong Customer Service, 6%
Booking, 5%
CRM, 5%

Common operations representative skills

Data Entry, 22%
Patients, 13%
PowerPoint, 6%
Moderate Supervision, 3%
Outbound Calls, 3%
Quality Standards, 3%

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Operations Servicing Specialist
Operations Servicing Specialist vs Operations Representative

Updated January 8, 2025

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