Order entry representative vs call center representative

The differences between order entry representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order entry representative, becoming a call center representative takes usually requires 6-12 months. Additionally, an order entry representative has an average salary of $34,443, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for an order entry representative include order entry, data entry and customer service. The most important skills for a call center representative are strong customer service, customer service, and patients.

Order entry representative vs call center representative overview

	Order Entry Representative	Call Center Representative
Yearly salary	$34,443	$31,549
Hourly rate	$16.56	$15.17
Growth rate	-	-4%
Number of jobs	123,220	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 37%	High School Diploma, 37%
Average age	43	40
Years of experience	2	12

What does an order entry representative do?

An order entry representative is responsible for the accurate capture of customer orders by analyzing order information and status to fill a final order entry for processing. You will be receiving and processing order information for merchandise through phone calls, emails, or walk-ins and using the information to record shipping dates and locations, tabulate prices and invoice information, and updating customer order accounts. Order entry representatives work within the order processing team to ensure timely customer service.

What does a call center representative do?

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

Order entry representative vs call center representative salary

Order entry representatives and call center representatives have different pay scales, as shown below.

	Order Entry Representative	Call Center Representative
Average salary	$34,443	$31,549
Salary range	Between $28,000 And $42,000	Between $25,000 And $39,000
Highest paying City	Cambridge, MA	Seattle, WA
Highest paying state	Rhode Island	Washington
Best paying company	Simpson Manufacturing Co	University of California, Berkeley
Best paying industry	Construction	Finance

Differences between order entry representative and call center representative education

There are a few differences between an order entry representative and a call center representative in terms of educational background:

	Order Entry Representative	Call Center Representative
Most common degree	Bachelor's Degree, 37%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Order entry representative vs call center representative demographics

Here are the differences between order entry representatives' and call center representatives' demographics:

	Order Entry Representative	Call Center Representative
Average age	43	40
Gender ratio	Male, 26.4% Female, 73.6%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between order entry representative and call center representative duties and responsibilities

Order entry representative example responsibilities.

Manage Facebook and patient communication programs.
Create and maintain records of sales and assets in Microsoft GP, CRM, Salesforce and the SolidWorks VRC.
Key numeric and alphabetic characters into the AS400 system.
Contribute extensive UAT for new regional ERP launch and enhancements.
Handle high call volume during the transition of an ERP system.
Resolve outstanding issues with sales and finance to expedite cohesive bookings.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Order entry representative vs call center representative skills

Common order entry representative skills

Order Entry, 15%
Data Entry, 14%
Customer Service, 12%
Order Processing, 8%
Customer Satisfaction, 7%
Inbound Calls, 6%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Office and Administrative Industry
Order Entry Representative
Order Entry Representative vs Call Center Representative

Updated January 8, 2025

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