Order entry representative vs customer care representative

The differences between order entry representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order entry representative, becoming a customer care representative takes usually requires 6-12 months. Additionally, an order entry representative has an average salary of $34,443, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for an order entry representative include order entry, data entry and customer service. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Order entry representative vs customer care representative overview

	Order Entry Representative	Customer Care Representative
Yearly salary	$34,443	$32,912
Hourly rate	$16.56	$15.82
Growth rate	-	-4%
Number of jobs	123,220	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 37%
Average age	43	40
Years of experience	2	12

What does an order entry representative do?

An order entry representative is responsible for the accurate capture of customer orders by analyzing order information and status to fill a final order entry for processing. You will be receiving and processing order information for merchandise through phone calls, emails, or walk-ins and using the information to record shipping dates and locations, tabulate prices and invoice information, and updating customer order accounts. Order entry representatives work within the order processing team to ensure timely customer service.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Order entry representative vs customer care representative salary

Order entry representatives and customer care representatives have different pay scales, as shown below.

	Order Entry Representative	Customer Care Representative
Average salary	$34,443	$32,912
Salary range	Between $28,000 And $42,000	Between $26,000 And $40,000
Highest paying City	Cambridge, MA	Urban Honolulu, HI
Highest paying state	Rhode Island	Hawaii
Best paying company	Simpson Manufacturing Co	Philadelphia Corporation for Aging
Best paying industry	Construction	Automotive

Differences between order entry representative and customer care representative education

There are a few differences between an order entry representative and a customer care representative in terms of educational background:

	Order Entry Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Order entry representative vs customer care representative demographics

Here are the differences between order entry representatives' and customer care representatives' demographics:

	Order Entry Representative	Customer Care Representative
Average age	43	40
Gender ratio	Male, 26.4% Female, 73.6%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between order entry representative and customer care representative duties and responsibilities

Order entry representative example responsibilities.

Manage Facebook and patient communication programs.
Create and maintain records of sales and assets in Microsoft GP, CRM, Salesforce and the SolidWorks VRC.
Key numeric and alphabetic characters into the AS400 system.
Contribute extensive UAT for new regional ERP launch and enhancements.
Handle high call volume during the transition of an ERP system.
Resolve outstanding issues with sales and finance to expedite cohesive bookings.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Order entry representative vs customer care representative skills

Common order entry representative skills

Order Entry, 15%
Data Entry, 14%
Customer Service, 12%
Order Processing, 8%
Customer Satisfaction, 7%
Inbound Calls, 6%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Order Entry Representative
Order Entry Representative vs Customer Care Representative

Updated January 8, 2025

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