Order entry representative vs customer service representative

The differences between order entry representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order entry representative, becoming a customer service representative takes usually requires 6-12 months. Additionally, an order entry representative has an average salary of $34,443, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for an order entry representative include order entry, data entry and customer service. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Order entry representative vs customer service representative overview

	Order Entry Representative	Customer Service Representative
Yearly salary	$34,443	$32,260
Hourly rate	$16.56	$15.51
Growth rate	-	-4%
Number of jobs	123,220	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 37%	High School Diploma, 33%
Average age	43	40
Years of experience	2	12

What does an order entry representative do?

An order entry representative is responsible for the accurate capture of customer orders by analyzing order information and status to fill a final order entry for processing. You will be receiving and processing order information for merchandise through phone calls, emails, or walk-ins and using the information to record shipping dates and locations, tabulate prices and invoice information, and updating customer order accounts. Order entry representatives work within the order processing team to ensure timely customer service.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Order entry representative vs customer service representative salary

Order entry representatives and customer service representatives have different pay scales, as shown below.

	Order Entry Representative	Customer Service Representative
Average salary	$34,443	$32,260
Salary range	Between $28,000 And $42,000	Between $25,000 And $41,000
Highest paying City	Cambridge, MA	Des Moines, WA
Highest paying state	Rhode Island	Washington
Best paying company	Simpson Manufacturing Co	Oracle
Best paying industry	Construction	Insurance

Differences between order entry representative and customer service representative education

There are a few differences between an order entry representative and a customer service representative in terms of educational background:

	Order Entry Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 37%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Order entry representative vs customer service representative demographics

Here are the differences between order entry representatives' and customer service representatives' demographics:

	Order Entry Representative	Customer Service Representative
Average age	43	40
Gender ratio	Male, 26.4% Female, 73.6%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between order entry representative and customer service representative duties and responsibilities

Order entry representative example responsibilities.

Manage Facebook and patient communication programs.
Create and maintain records of sales and assets in Microsoft GP, CRM, Salesforce and the SolidWorks VRC.
Key numeric and alphabetic characters into the AS400 system.
Contribute extensive UAT for new regional ERP launch and enhancements.
Handle high call volume during the transition of an ERP system.
Resolve outstanding issues with sales and finance to expedite cohesive bookings.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Order entry representative vs customer service representative skills

Common order entry representative skills

Order Entry, 15%
Data Entry, 14%
Customer Service, 12%
Order Processing, 8%
Customer Satisfaction, 7%
Inbound Calls, 6%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Order Entry Representative
Order Entry Representative vs Customer Service Representative

Updated January 8, 2025

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