Patient access representative jobs in Bloomington, IN - 978 jobs

At Tendercare Home Health, the Scheduling Coordinator plays a vital role as the voice of our patients and employee experience. In this key position for our company, you will ensure that our patients receive the best possible staffing support tailored to their needs while fostering an exceptional experience for both patients and employees. This role is key to our mission of delivering top-quality care, placing you at the forefront of supporting families through challenging situations and coordinating the services they need. Through effective communication via text, email, and phone, you will facilitate seamless care coordination, ensuring clients are appropriately staffed for their care needs. This position is on-site at our Tendercare office in Indianapolis. Essential Duties: Communicate clearly, kindly, and effectively as a primary representative of Tendercare Home Health. Acts as the main point of contact for patients and employees regarding schedules which can include hospitalizations, call-offs, etc. Build patient schedules that align with the patient's health insurance benefits (will be provided). Clear alerts in Tendercare's electronic medical records system, CellTrak. Collaborate with other departments to provide top quality, kind, and compassionate support to Tendercare patients, families, and employees. Must strictly adhere to the Health Insurance Portability and Accountability Act (HIPAA) requirements regarding privacy and security of health information of clients of Tendercare. Participate in a rotating Sunday on call schedule (8 a.m. Sunday to 8 a.m. Monday). Schedulers will also take turns covering on-call shifts on holidays. One scheduler should not do more than 2 holidays per year. Performs other duties as assigned. Required Qualifications: Excellent verbal and written communication skills. Must be a strong multitasker with exceptional follow-up skills. Exceptional interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Associate degree or equivalent experience preferred. Strong attention to detail within multiple platforms. Proficient with Microsoft Office Suite or related software. Experience with medical records systems or similar software is preferred. Ability to sit at a desk and work on a computer for extended periods (up to 8 hours per day). Ability to communicate clearly in person and over the phone. Tendercare Home Health Services has been a family-owned and operated business for the past 30 years. We believe in doing what's right for our patients and we do all we can to take care of our nurses. We're a top workplace and believe that a happy nurse equals a happy patient. We're looking for quality candidates to join our fast-growing company. Compensation Range: $22-27/hourly

American Senior Communities is now hiring a Billing Specialist The Billing Specialist provides support to our Hospice & Palliative service lines and serves as a resource for property questions and software support. This position handles all property paperwork including admissions, adjustments, co-insurance, preparing deposits, collections and submitting Medicare, Insurance and Medicaid billing. Requirements Prior experience in this line of business is required & familiarity with BrightTree software helpful. Associates Degree; Or, Bachelors Degree in Finance, Accounting or Business Administration/Management preferred. One to three years Business Office experience in a Long-Term Care setting. Benefits and perks include: Medical, vision & dental insurance with Telehealth option 401(k) retirement plan options Paid Time Off (PTO) and holiday pay Lucrative employee referral bonus program Paid training, skills certification & career development support Tuition reimbursement and certification reimbursement Continued education opportunities through tuition discounts and program partnerships Employee assistance program & wellness support Retail, food & entertainment discounts and so much more Full-Time and Part-Time Benefits may vary, terms and conditions apply About American Senior Communities Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., but they are also our guiding principles and create the framework for all our relationships with customers, team members and community at large. American Senior Communities has proudly served our customers since the year 2000, with a long history of excellent outcomes. Team members within each of our 100+ American Senior Communities take great pride in our Hoosier hospitality roots, and it is ingrained in everything we do. As leaders in senior care, we are not just doing a job, but following a calling.

Goodman Campbell Team At Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality. We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a shared vision of excellence. We truly value every interaction we have - with our patients and each other. Our team is at the heart of all we do as an organization, and each employee has the opportunity to enhance the level of service we provide to our patients. We are in search of like-minded individuals, who are pursuing a job of purpose that impacts the lives of patients. Job Summary We are seeking a dedicated and capable Patient Service Representative to streamline our patient experience for new patient referrals - including documentation, communication and scheduling. This position plays a key role in facilitating and expediting patient care. This position will have the opportunity to work in multiple GCBS offices. Our Patient Service Representative's responsibilities include (but are not limited to) detailed maintenance of accurate incoming referral documentation, delivering a high level of customer service while answering all incoming new patient appointment calls from referral sources and patients to ensure efficient workflow of scheduling. To be successful in this role, you should exhibit excellent customer service abilities to align with Goodman Campbell's dedication to a positive patient experience. Outstanding referral representatives are detailed and accurate while striving for efficiency. As this role is a vital part of our organization, active communication and respectful collaboration with peers is essential. Job Duties Detailed maintenance of accurate incoming referral documentation. Review incoming faxes for completeness and file appropriately according to content Application of knowledge and judgement based on urgency Obtain missing items from referral source (physician office, patient, etc.) Manage and track incomplete faxes on a daily basis Problem solving skills Deliver a high level of customer service while answering all incoming new patient appointment calls from referral sources and patients. Schedule new patient appointments Schedule an appointment with the appropriate provider based on protocols and patient or referral source preference/request Obtain patient information and register in electronic health record (NextGen) Inform the patient of items or information needed for the visit Generate and send the required paperwork to the patient before the visit Notify referral source of appointment scheduled Answer non-medical questions as needed Monitor new patient medical records. File records based on the appointment date, provider, and location. Collaborate with all necessary GCBS team members respectfully to ensure efficient workflow of scheduling. Perform other related duties as assigned or requested. Knowledge, Skills, and Abilities Required Dedication to excellent customer service. Exceptional attention to detail. Alignment with HIPAA regulations. Respect for organizational policies, procedures, systems, and objectives. Ability to collaborate and communicate clearly. Ability to respectfully interact with physicians, providers, peers, and patients. Ability to drive efficiency and accuracy. Ability to work independently. Ability to use Microsoft Office (Outlook, Word, Excel) and electronic health record system. Educational and Experience Required Education: High school diploma or equivalent Preferred Experience: 1-3 years medical office or hospital experience Physical Demands Able to sit for an extended period of time in focused work. Long periods of telephone and computer work.

QUALIFICATIONS Education High school graduate or equivalent Experience/Skills Athena experience preferred Possesses knowledge of business office operations Understands third party billing requirements Understands Medicare/Medicaid inpatient and outpatient billing Strives for customer satisfaction when responding to all patient/customer inquires (internal customers) Experience using office equipment Adapts professionally to changes in procedures and/or workload Possesses excellent written and oral communication skills Works independently with little supervision Maintains concentration Remains committed to a “cross training” philosophy for all assigned tasks Working Conditions Works in a well-ventilated, well-lit general office environment Works well under pressure with attention to time constraints ROUTINE RESPONSIBILITIES Behavioral Expectations Consistently complies with established Behavioral Expectations Essential Duties Reviews, identifies, and corrects claims issues identified in inhouse hold and the claim scrubbing holds Sends clean, timely claims out on first billing Works reconciliation desktops to ensure upfront rejection of claims are processed and resubmitted to correct payer Reviews assigned outstanding accounts receivable by using ATB, queues, and payment reports Submits timely and accurate adjustments documenting activity in account Understands and manages denials, submitting timely disputes and appeals Follows up with insurance companies to ensure claims are processed and paid correctly according to contract Understands payor contracts and billing guidelines. revenue codes, cpt codes, modifiers, and payor-specific guidelines Investigates and reports claims denial trends with payer documentation for departments to review and establish action plan Provides back-up phone support to billing lines daily Full Time/Day Shift 80 Hours/Bi-weekly

CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a profound difference in the lives of those we serve. As you consider your next career move, we invite you to join us in redefining pain management through innovation, expertise, and a commitment to improving patient outcomes. Together, we can shape the future of healthcare and positively impact countless lives. We have an immediate need for a dependable and experienced individual to join our team as a Patient Care Coordinator - Front Desk at our ASC in in Columbus, IN. Responsibilities Serves patients by greeting and helping, scheduling appointments, and maintaining records. Protects patients' rights by maintaining confidentiality of medical, personal, and financial information. Maintains operations by following policies and procedures, reporting needed changes. Verify insurance and maintain patient accounts by obtaining, recording, and updating personal and financial information at each visit. Provide information concerning outstanding patient balances and collect outstanding funds. Collect co-pays and create patient receipts. Demonstrate general knowledge of clinic procedures and answer general questions related to them. Apply appropriate customer service skills and proactive communication when dealing with patients. Speaks clearly and in a mature, professional manner. Helps patients in distress by responding to emergencies. Maintain the patient waiting area. Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs. Demonstrate CPIhealth values with every encounter: Patient Centered, nurturing, teamwork, integrity, and innovation. Provides clear explanations of appropriate patient-related policies and always maintains safety and dignity of patients. Keeps patient appointments on schedule by notifying provider/support staff of patients' arrival, reviewing service delivery compared to schedule, and reminding providers of service delays. Assist ill or distraught patients, as necessary. Telephone taxis or family members, where necessary, for transportation. Ensure all vendors/visitors sign-in and wear appropriate identification. Responsible for incoming cash, checks and credit card receipts until balanced and deposited by manager/designee. When needed, open and sort all office mail; delivers outgoing mail to post office at end of day. Scanning paper records received to appropriate patient's chart in EHR. Contributes to team effort by accomplishing related results as needed. Performs other duties as assigned to support the mission, values, and strategies of CPIhealth. This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification and are subject to change as the employer's needs and the job change. Requirements High School diploma or equivalent. Recent front desk experience in a medical setting. BLS certified preferred. Knowledge of medical terminology and medical environment a plus. Knowledge of insurance a plus. Exceptional customer service skills. Ability to multi-task, problem solve, and prioritize tasks based on urgency. Friendly, positive and professional demeanor. Ability to work cooperatively and communicate effectively with others. Flexibility, promptness, and desire to be a team player. Excellent organizational, oral, and written communication skills. Exceptional attention to detail with emphasis on accuracy and efficiency. Schedule: Part-Time, 8-24 hours per week

Schedules: All shifts Compensation: $16-$18 We're looking for someone who is excited to join our passionate, authentic, and courageous team. We're uncompromising in the pursuit of excellence: our core values are more than just words on a page - we live and breathe them. To work at our company is to make a promise to help our patients achieve their wildest dreams. Our company operates residential treatment programs for individuals with substance use disorder. We seek not merely to restore sobriety, but to transform our patients' lives. We believe treatment should be local, individualized, holistic, and relational. We're growing rapidly and looking for the right people to grow with us. Summary The Patient Engagement Specialist (PES) is the main staff point of contact for patients in early recovery, helping to create a safe, structured, and supportive treatment environment. The PES leads non-clinical group activities, monitors patient movement, resolves interpersonal conflicts, and supports daily operations. Ideal candidates are calm under pressure, value structure and consistency, and are deeply committed to supporting recovery. Responsibilities Serve as a primary point of daily support and accountability for patients in treatment Monitor patient movement and enforce program rules and safety standards Lead non-therapy enrichment activities including light fitness, guided meditation, and peer-led discussion groups Facilitate or supervise trips to off-campus 12-step meetings and community events Support and monitor communal areas, including the courtyard and meal rooms Mediate and de-escalate patient conflicts using calm, professional communication Assist with minor cleaning duties and promote a respectful, orderly facility environment Drive patients to meetings or events as needed (in the absence of a designated driver) Document observations and communicate with clinical or leadership staff as needed Model professionalism, accountability, and emotional composure at all times Participate in team meetings, training, and ongoing development Qualifications High School Diploma, GED, or equivalent experience Minimum 1 year of experience working with behavioral health or substance use populations strongly preferred Valid, unrestricted driver's license with a clean record (minimum 3 years preferred) Demonstrated ability to remain calm and professional in high-stress or crisis situations Ability to de-escalate interpersonal conflict and set consistent boundaries Physically able to intervene in emergency situations, including lifting or running if necessary Crisis intervention training strongly preferred Strong interpersonal skills with the ability to gain patient trust and foster respect Passion for recovery and commitment to a drug-free lifestyle Authorization to work in the United States required We respect the time and energy it takes to apply for the next step on your career path, so we will make every effort to contact you quickly after receiving your application. Thank you for your consideration and interest in working with us.

Patient Care Coordinator At Beltone, we deliver premium patient care by fostering a collaborative, empowering work environment. Our commitment to innovative hearing technology and exceptional service drives our success. This position is for our Bloomington, Indiana location. No remote work available. Responsibilities Administrative Support: Perform a range of office tasks efficiently. Patient Assistance: Support the Hearing Care Professional in guiding patients and serve as their primary liaison. Appointment Management: Optimize scheduling to maximize test opportunities and track patient engagement. Marketing & Sales: Assist with local marketing efforts, cultivating new community relationships and referrals. Communication: Handle incoming calls and follow up with patients professionally. Documentation & Compliance: Process clinic forms accurately to ensure HIPAA and state law compliance, including verifying patient eligibility. Financial Processing: Manage payments, reconcile cash balances, and oversee inventory. Office Environment: Maintain a clean, welcoming workspace. Qualifications High School diploma or equivalent required. Preferred: 2 years' experience in office administration, sales, or customer service. Proficiency in MS Office. Flexibility to work varying hours. Competencies Strong customer service orientation. Team player with a positive, enthusiastic attitude. Self-motivated, organized, and decisive. Join Beltone and grow professionally in a dynamic environment where your skills contribute to superior patient care. We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds.

Franciscan Health Indianapolis Campus 8111 S Emerson Ave Indianapolis, Indiana 46237 The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services. The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT * Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration. * Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data. * Verbally interview patient and/or family in order to obtain registration information. * Identifies patient liabilities, obtains patients on pre-service payments, counsel's patients on payer financial waivers, and processes co-payments collections. * Identify co-payment procedures and fiscal procedures related to registration procedures. * Complete computer and telephone pre-registrations to maintain patient flow. * Position is a Float, hours and location will vary depending on staffing needs. * Must be able to travel to the following locations: * 5255 E Stop 11 Rd., 8051 S Emerson Ave, and 610 E Southport Rd * Hours: 7-3:30, 8-4:30 and 9-5:30 QUALIFICATIONS * Preferred Associate's Degree * Required High School Diploma/GED OR Required Professional/Vocational/Trade Training TRAVEL IS REQUIRED: Up to 50% JOB RANGE: INCENTIVE: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Job Title: Patient Service Representative Reports To: Practice Manager Join a team that cares for your community - and for you! At Allergy Partners, we are dedicated to improving the lives of our patients through compassionate, personalized allergy and asthma care. As part of the nation's largest allergy practice, our team combines the resources of a trusted network with the close-knit feel of a local office. We take pride in serving our community, building lasting relationships with patients and families, and being a trusted partner in their long-term health. Within our practice, we foster a supportive and collaborative work environment where every team member plays a vital role in creating excellent patient experiences. Joining our team means being part of a workplace that values professional growth, teamwork, and a true commitment to making a difference both inside and outside the clinic. Employee Benefits Allergy Partners is happy to provide the following benefits for our employees: Full-Time 401(k) Health Insurance Paid Time Off Paid Holidays Vision Insurance Health Savings Account (HSA) Dental Insurance Life Insurance Disability Insurance Part-Time 401(k) Paid Time Off Paid Holidays COMPENSATION INFORMATION Actual compensation may vary depending on job-related knowledge, skills, and experience. Job Summary With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling. Key Responsibilities Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and makes appointments as necessary. Screens visitors and responds to routine requests for information from patients and vendors. Maintains office equipment and office supplies in the front office areas. Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately. Opens, date stamps, and delivers mail daily as assigned. Assembles files and maintains integrity of patient charts by ensuring documents are filed in the correct patient chart. Runs reports and prepares patient encounters for the next day. Responds to medical records requests in accordance with Allergy Partners policy. Keeps the patient reception area neat and clean at all times throughout the day. Schedules patient appointments: explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patient's estimated financial obligation/good faith estimate, provides patients several scheduling options, follows approved scheduling guidelines, prepares and sends out all appropriate information to patients. Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date. Verifies demographic and insurance information for new and established patients according to protocol; ensures current indexing of insurance and identification documentation into the practice management system. Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy. Ensures proper posting of charges into the practice management system daily as assigned. Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate. “Closes” the office each day, according to protocol. Determines uncollectible balances and refers such accounts to the Practice Manager. Assists in other front office duties at the request of the Practice Manager. Identify the patient's referring and primary care providers and ensure the contact information is correctly entered into practice management system and EMR prior to the provider seeing the patient so that the provider can promptly send letters and/or office visit notes once the patient encounter has been completed. Other Responsibilities Facilitates any physician requests throughout the day. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners. Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions. Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow. Attends all regular staff meetings. Performs all other tasks and projects assigned by the Practice Manager. Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes. Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline. Maintain compliance with all policies and procedures, actively participate in enforcement of all ongoing Cybersecurity efforts to ensure safe and secure IT systems for all employees and clients at Allergy Partners. Remain vigilant and aware of new threats and assist the company by fulfilling an active role in observing, enforcement and reporting of cybersecurity incidents, efforts, programs and fulfill required training on a timely basis as required by frequency and due dates. Supervisory Responsibilities This job has no supervisory responsibilities. Physical Demands Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required. Employee will work under stressful conditions and be exposed to bodily fluids on a regular basis. Working Conditions Work is performed in a reception area and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable dealing with conflicts and asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people. Qualifications Qualifications & Experience Minimum of two years of experience in a medical office or customer service position. Proven success asking for payment, making change, and balancing a cash drawer. Working knowledge of basic managed care terminology and practices. Familiarity with scheduling and rearranging appointments effectively. Comfortable using email, word processing and interacting with Internet applications. Working knowledge of practice management and electronic health record software. GE Centricity is a plus. Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations. Ability to perform multiple and diverse tasks simultaneously - with accuracy and efficiency. Neat, professional appearance. Strong written and verbal communication skills. Bi-lingual is a plus, not required Educational Requirements • High school diploma required. Beware of Hiring Scams: Allergy Partners will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **********************************. All of our legitimate openings can be found on the Allergy Partners Career Site (******************************************

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Job Description SUMMARY · Responsible for coordinating cases for precertification and prior authorization review. MAJOR JOB DUTIES AND RESPONSIBILITIES: Primary duties may includes, but are not limited: · Managing incoming calls or incoming post services claims work. · Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests. · Refers cases requiring clinical review to a Nurse reviewer. · Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate. · Responds to telephone and written inquiries from clients, providers and in-house departments. · Conducts clinical screening process. · Authorizes initial set of sessions to provider. · Checks benefits for facility based treatment. · Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. EDUCATION/EXPERIENCE · Requires High school diploma · 1 year of customer service or call-center experience; proficient analytical, written and oral communication skills; or any combination of education and experience, which would provide an equivalent background. · Medical terminology training and experience in medical or insurance field preferred. Qualifications Required education: HS Diploma Top 3 Must-Haves: 1. Call Center 2. Medical terminology 3. Good Tenure Additional Information Why Kelly? As a Kelly Services candidate you will have access to numerous perks, including: Exposure to a variety of career opportunities as a result of our expansive network of client companies Career guides, information and tools to help you successfully position yourself throughout every stage of your career Access to more than 3,000 online training courses through our Kelly Learning Center Group-rate insurance options available immediately upon hire* Weekly pay and service bonus plans

Job Description Cummins Behavioral Health Systems, Inc. is seeking an experienced office professional for a rewarding career as Access Representative to provide services at our office located in Avon, IN. The Access Representative performs essential office functions pertaining to assisting people who are seeking services in accessing the admission process, scheduling services, and answering phones. Essential Functions: 1. Greet visitors in a courteous and professional manner ensure that the Visitor Sign-in Policy and Procedures is followed. 2. Answer phones in a courteous, professional manner and transfer call as needed. Routinely check voice mail throughout day and complete needed follow-up. 3. Intakes: Explain new consumer intake process and have consumer complete information on tablet, computer and/or on paper including all required paperwork based on payor source if needed. Get insurance information. Let Virtual Open Access (VOA) know consumer is ready and place in a clean room when directed. 4. Check-in consumers for appointments: tag consumer as arrived, check for flags in the system for information needed from consumer, and collect fees for service and print receipt. 5. Schedule appointments for clinicians, print consumer's future appointments/excuse letters. Reschedule appointments when providers are out of the office or when office is closed. 7. Send, Scan, Log documents into the chart as needed. Additional Responsibilities: May be assigned other responsibilities as designated by supervisor. Education and/or Experience: Experience in medical or behavior health office is desired; Previous experience with Microsoft Word and Excel; and High School graduate or equivalent preferred. Bilingual preferred but not required. Knowledge, Skills & Abilities: Kind to others: Friendly, welcoming and warm; A desire to help others. Courteous Communication: Respectful customer service. Basic Computer Skills: Ability to collect information and document in an electronic health record system As a proud recipient of Platinum level certification for Mental Health America's Bell Seal for Workplace Mental Health, Cummins Behavioral Health Systems puts mental health at the forefront of employee health and well-being. Cummins is one of the State's top-rated community behavioral health and addiction providers in Customer Satisfaction as recognized by the Indiana Division of Mental Health and Addiction. Benefits Include: Competitive salaries Comprehensive insurance packages include major medical, vision, dental and prescription drug coverages Excellent work life balance Generous paid time starting with 23 days for sick, personal or vacations time 8 paid holidays Employer matching contributions into your 401K program Cummins is a qualifying employer for Public Service Loan Forgiveness programs. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Powered by ExactHire:190999

About the Role The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous, and professional manner and receiving/answering incoming telephone calls in the same manner, as applicable. The Patient Access Representative is to be cross-trained in all aspects of reception to supply sufficient coverage. Certain duties may vary based on office location and department structure. What You'll Be Doing Greets patients and visitors in a prompt, courteous, and helpful manner. Effectively handles the patient check-in/checkout process. Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position. Reviews patient's chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient. Performs scanning and sorting within EMR system Verifies and updates current insurance information with the Patient Collects Patient payments Performs all other duties as assigned. What We Expect from You High School Diploma Interact professionally and positively with all patients, colleagues, managers and executive team Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks. One year of experience working in a medical practice or in a health insurance organization Excellent verbal and written communication skills Prior use of EMR systems preferred Travel to other clinics as needed Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have thorough knowledge in computer information systems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Travel Travel is primarily local during the business day. What We are Offer You At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters” Compassion Make Someone's Day Collaboration Achieve Possibilities Together Respect Treat people with dignity Accountability Do the right thing Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more. About US Urology Partners U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy. U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Patient Payment Representative is responsible for the collection of self-pay balances while providing exceptional customer service during incoming/outgoing calls and assisting with the resolution of the patients accounts. PPR will handle inbound, outbound calls, and correspondence. This position represents Complete Billing Services & all their clients by upholding our pledge, “We believe every person has worth as an individual. We believe every person should be treated with dignity and respect. It is our responsibility to help patients find ways to pay their bills. We will be professional and ethical. We commit to honoring this pledge.” Responsibilities of the Position Self-pay account resolution for all patient accounts. Contacting patients by the way of an auto dialer to gather information pertaining to payments. Providing information about available assistance programs within client guidelines Answering all calls within a timely manner and with excellent customer service. Verify accounts by collecting and updating patient demographics, insurance and payment information. Review accounts to ensure patient balances due are accurate and that we have attempted to reach the patient by all means before referring them to collections. Log all calls and contacts Ensure adequate documentation is maintained Complete skip tracing for all undeliverable mail returned by the post office. Communicate in a manner consistent with positive patient relations Provide helpful assistance in anticipating and responding to needs of all patients and family members. Remain calm under pressure and effectively deal with difficult people. Independently recognize, interpret, and evaluate situations based on the level of urgency. Ability to use good judgement in highly emotional and demanding situations Ability to react to frequent changes in duties and volume of work Manage multiple tasks with ease and efficiency Ability to work independently and with a team Ensure high levels of customer satisfaction Ability to utilize various computer applications including EPIC and MS office Basic math skills Maintains confidentiality and have knowledge of HIPPA and Red Flag regulations to ensue patient privacy at all times. Collaborates with Supervisor/Manager to identify own learning needs and set goals using available resources to meet these needs/goals Maintains working knowledge of departmental/client policies and procedures through participation and by reading updates and other provided communication Works in collaboration with all coworkers, supporting our efforts through teamwork and the acceptance of additional assignments Daily Responsibilities Maintain average hold time of twenty seconds Be at or above the average number of calls for the day Be at or above the average number of contacts for the day Maintain a Call Handle Time Average of 5:00 minutes or below Maintain and ACW and pause time under the required limit provided by management Maintain a call review minimum standard of 95% or more Verify and update demographics on every call Attempt to resolve all patient concerns on every call Maintain 100% quality customer service at all times Assist with training of new PPR's Assists with reviewing, updating, and maintaining policies and procedures Requirements Requirements of the Position Computer proficiency skills are required Ability to learn quickly and navigate effectively through multiple systems Must be organized, detail oriented, flexible, and able to meet deadlines. Proactively prioritizes needs and effectively manages resources Must communicate clearly and concisely Must have the ability to perform tasks and multi-task with a high level of accuracy and efficiency Must have working knowledge of HIPAA and Red Flag regulations, and practice patient privacy at all times Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates Collaborates with Manager/Team Lead to identify own learning needs and set goals using available resources to meet these needs/goals Maintains working knowledge of departmental/hospital policies and procedures through participation and by reading updates and other provided communication Works in collaboration with other departmental associates, as well as other hospital associates supporting their efforts through teamwork and the acceptance of additional assignments Difficulty of Work Work activities are performed independently, utilizing basic guidelines as standards of performance. The incumbent must deal with a variety of reports, documents, and computer systems, and must utilize good judgment in carrying out job duties. Advice and guidance may be sought from the department's Manager/Team Lead as warranted to ensure the provision of quality service. Responsibility The incumbent works in a team concept, but takes calls on his/her own. Calls are recorded and randomly checked for training purposes. Errors may be caught, but not immediately. Work is somewhat independent in nature. The incumbent makes a substantial impact on the patient. Personal Work Relationships The incumbent must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, patients, management, and associates, internal and affiliate company associates. Occasionally contacts can be expected from external people (vendors, customers, professional community, government agencies, and etc.) dealing with activities of limited complexity. Salary Description $16 - 19 / hour

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts. WHAT WE OFFER: Starting wage of $17 based upon experience 6.5 paid holidays per year Approximately 10 days of PTO within first year Full slate of benefits to include health, dental, vision, and 401k Growth and wage increase through company paid certification program ESSENTIAL RESPONSIBILITES: Greet patients in a friendly, professional manner Answer phone calls, schedule appointments, assist in patient communications and recalls Respond to patient inquiries about billing, procedures, policies and available services Prepare patient chart prior to appointment and complete upon patient arrival Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports Monitor patient flow throughout the office, properly communicating delays Provide a safe and clean office environment Perform other duties and assume various responsibilities as determined by the office manager and doctor(s) EDUCATION AND/OR EXPERIENCE: High school graduate, or equivalent Previous medical office experience and knowledge in medical coding/billing is preferred PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines): Physical Activity: Talking, Hearing. Physical requirements: Sedentary work. Involves sitting most of the time. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level. The IHC Corporate team is now recruiting for a Non-Clinical Patient Service Representative (PSR). The PSR ensures a positive and consistent customer service experience for IHC patients. The PSR works closely with the front staff at the sites to provide customer service to patients over the phone to schedule and reschedule appointments, make reminder phone calls, and other patient care related questions. Corporate Hours of Operation Monday - Friday, 8:00 am - 5:00 pm IHC's robust benefits and compensation package includes: * $1000.00 retention bonus paid after one year * No nights or weekends * Generous Paid Time Off and Floating Holidays * Day 1 Insurance benefits eligibility * 403(b) Retirement Plan matching at one year of employment * Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions * Flexible Leave of Absence programs * Personify Health Wellness program with paid incentives for participation * Employee Assistance Programs with 24/7 access to therapy consultation services Patient Service Representative role responsibilities include: * Helping improve the patient's experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist. * Answering phone calls, scheduling appointments, routing calls and addressing other patients' needs. * Processing appropriate patient paperwork in a timely manner. * Educating patients regarding documents they will need to provide at the time of service. * Accurately entering, maintaining, and retrieving data on IHC's Electronic Medical Records (EMR) system. * Communicating with patients care team as necessary. Required Skills: * Demonstrate high detail orientation and accuracy. * Perform responsibilities accurately, efficiently, and timely. * Demonstrate knowledge of standard office practices and procedures. * Able to juggle multiple requests and meet multiple deadlines. * Follow standard work procedures. * Participate in process improvement projects as required. * Demonstrate office equipment and computer skills, including data entry. * Able to use Microsoft Word, Excel, and Outlook, eCW, Dialpad, etc. Requirements * Graduation from a standard high school, or equivalent. * One (1) year of prior experience in an office or health related position. Related education can substitute for experience. Equal Opportunity Employment Statement We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Salary Description $16.36 - $18.32 (based on qualifications)

Responsibilities Ensures the telephone is answered in a timely and professional fashion. Helps ensure efficient and profitable operations by seeking patient referrals, maintaining equipment, utilizing supplies cost-effectively, and posting patient charges accurately. Ensures all insurance is verified and communicated to clinical staff and patients. Ensures all financial obligations are communicated with the patient and properly noted for each procedure. Ensures all accounts are properly credited when payment is received. Follows scheduling guidelines to ensure a manageable and profitable schedule for the dentist and hygienists. Actively participates in recall program to ensure goals are achieved. Qualifications High school diploma Have strong communication skills Have an eagerness to learn and grow Must pass a background check and drug screen

Job Description Patient Care Coordinator At Beltone, we deliver premium patient care by fostering a collaborative, empowering work environment. Our commitment to innovative hearing technology and exceptional service drives our success. Responsibilities Administrative Support: Perform a range of office tasks efficiently. Patient Assistance: Support the Hearing Care Professional in guiding patients and serve as their primary liaison. Appointment Management: Optimize scheduling to maximize test opportunities and track patient engagement. Marketing & Sales: Assist with local marketing efforts, cultivating new community relationships and referrals. Communication: Handle incoming calls and follow up with patients professionally. Documentation & Compliance: Process clinic forms accurately to ensure HIPAA and state law compliance, including verifying patient eligibility. Financial Processing: Manage payments, reconcile cash balances, and oversee inventory. Office Environment: Maintain a clean, welcoming workspace. Qualifications High School diploma or equivalent required. Preferred: 2 years' experience in office administration, sales, or customer service. Proficiency in MS Office. Flexibility to work varying hours. Competencies Strong customer service orientation. Team player with a positive, enthusiastic attitude. Self-motivated, organized, and decisive. Join Beltone and grow professionally in a dynamic environment where your skills contribute to superior patient care. We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds.

TempToFT Are you seeking office-based, clerical work in the Indianapolis area where you can provide support to the local community? Join a team of dedicated healthcare workers on their journey to provide relief, support, research, and treatment to patients in need of specialized care. This role is the first point of contact for patients and is instrumental in providing a comforting experience and keeping appointments organized. A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment. Ultimately, you will work directly with patients and our medical staff to answer any questions they may have about treatment options or insurance coverage. Daily functions include: Greeting and directing patients to examination rooms Scheduling patient appointments and making reminder calls Informing patients about delays and wait times Responsibilities Update and verify patient information at every visit Assist patients with filling out patient history forms, consent forms and payment contract forms Receive and process cash and credit card payments for medical services rendered Review patient accounts, identify delinquent accounts and collect overdue payments Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member Requirements and skills Proven work experience as a Patient Service Representative or similar role Knowledge of medical terms and practices Professional manner and appearance Strong interpersonal and communication skills Meticulous attention to detail Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access) High school diploma or equivalent preferred Valid drivers license and reliable transportation If you meet these requirements, apply today or call 317-887-0747! Interviews will begin immediately! JOB TYPE: FULL TIME SHIFT: 1st PAY RATE: $15.90 per hour All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Title: Patient Service Representative II Type: This is a full-time position, normal days and hours of work are Monday-Friday 8 a.m.-5p.m. Classification: Non-exempt Summary/Objective: Responsible for clinical support of the medical office Supervision Received: Reports to Office Manager and/or Team leader. Supervision Exercised: None. Essential Functions: Assigned as Triage: Triage and return patient calls with information provided by and at the direction of the physician. Reviews patients chart and collects all pertinent information for physician. Educates patients and families as appropriate. Documents patient information and care provided in patient record. Transmits medical information to requesting parties via secure email or fax. Reviews each chart for accuracy and completion before releasing the chart for a patient visit. Arranges charts in Assigned as Test Scheduling: Schedules all outpatient tests/procedures. Completes MRI logs and sends paperwork to appropriate person. Obtains all pre-certification required for appointments and testing. Assigned as Runner: Maintains a consistent flow of patients to exam room, takes vitals, documents information for providers. Transmits medical information to requesting parties via secure email or fax. Arranges charts in chronological order. Reviews each chart for accuracy and completion before releasing the chart for a patient visit. Cleans and stocks exam rooms, including dictation areas. Prepares exams rooms for procedures. Maintains pharmaceutical closet by keeping it organized and disposing of expired medication. Uses computer system to generate information necessary for billing purposes and enters referral information. Collects Co-pays and previous balances on account. Maintains clean, orderly waiting area, including reading materials. Supplements office staff as reception tasks permit by assisting with photocopying, computer input, typing, and scheduling appointments as needed. Prints and distributes schedules for the following day to appropriate employees and physicians. Provides continuity of care. The jobholder must demonstrate current competencies applicable to job position. Must complete an accredited medical terminology course Education: High school diploma or GED; CMA, RMA, ABR-OE, CNA or QMA REQUIRED. Experience: Minimum of 6 months experience in a clinical (public heath) setting and clerical experience. Knowledge: Knowledge of reception tasks, clinic policies/procedures, paperwork processing. Knowledge of office equipment, including phone and computer. Knowledge of patient service concepts and techniques. Knowledge of HIPAA regulations. Knowledge of medical terminology. Skills: Skill in using office equipment satisfactorily and handling paperwork/filing adequately. Skills in using EMR's/EHR's. Skill in patient service principles by creating a pleasant office environment. Abilities: Ability to communicate clearly and professionally in person, on the phone and email. Ability to establish/maintain cooperative relationships with the patients, physicians and staff. Ability to organize and prioritize tasks effectively. Ability to read, listen, understand and follow oral/written instructions. Can file correctly by alphabet or numeric filing system. Travel: Minimal travel between JWM offices by personal vehicle. Must have valid driver's license and current auto insurance. Work Environment: This job operates in a clinical office setting within a confined cubical area. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is role requires one to sit, stand and walk for 8-9 hours per day. This would require the ability to lift patients in emergency situations (50+ lbs.), open filing cabinets and bend or stand on a stool as necessary. This role requires full range of motion, manual dexterity, and hand-eye coordination. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working condition may change as needs evolve at any time with or without notice. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. Requirements Education: High school diploma or GED; CMA, RMA, ABR-OE, CNA, QMA or equivalent certification REQUIRED.