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Patient access representative jobs in Logan, UT

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Patient Access Representative
Customer Service Representative
Patient Care Coordinator
Patient Administration Specialist
Supervisor, Patient Access
Insurance Verification Specialist
Patient Service Representative
Unit Support Representative
Medical Receptionist
Patient Care Specialist
Credentialing Specialist
Scheduler
Patient Care Advocate
  • Patient Access Representative

    Commonspirit Health

    Patient access representative job in Layton, UT

    **Job Summary and Responsibilities** As our Patient Access Representative, you will be the _"champion of first impressions"_ by maximizing your talent for organization, operations, and customer service, with plenty of opportunity to lead and guide change within our dynamic healthcare environment. Every day, you will cultivate a positive experience for all patients, family members, visitors, and staff by efficiently managing the full scope of the patient intake process. You will verify insurance benefits, clearly communicate financial obligations, and collect patient payments at the point of service. Furthermore, you will contribute to team development by mentoring new associates and assisting with their orientation. To be successful in this role, you will demonstrate exceptional critical thinking, keen attention to detail, and proven knowledge of insurance, billing, and medical terminology. Your strong customer service skills and patient-first mindset, driven by a profound enthusiasm to help others, will ensure a seamless, high-quality patient intake experience. **Job Requirements** **Required** + High school diploma + Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines + Physical Requirements - Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally) **Preferred** + Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills **Where You'll Work** Holy Cross Hospital - Davis, founded in 1976, is a 220-bed community leader and healthcare provider of choice for northern Utah. We deliver advanced, patient-centered care, continually expanding our services and technology. Our newest 16,000-square-foot Weber Campus in Roy extends emergency, radiology, mammography, and 24/7 lab services to underserved communities, including Ogden and Roy. Beyond our commitment to health, our location on the Wasatch Front, near Hill Air Force Base, offers exceptional quality of life with quick access to outdoor adventures like hiking and biking, plus the vibrant cities of Ogden and Salt Lake City. **Pay Range** $17.00 - $23.31 /hour We are an equal opportunity employer.
    $17-23.3 hourly 27d ago
  • Patient Care Coordinator - Back at Work Physical Therapy

    Upstream Rehabilitation

    Patient access representative job in Logan, UT

    Back @ Work Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Logan, UT Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
    $28k-40k yearly est. Auto-Apply 60d+ ago
  • Patient Experience Specialist

    Allevio Care

    Patient access representative job in Brigham City, UT

    About Allevio At Allevio, we re on a mission to empower healthcare practice owners by removing the operational and administrative roadblocks that can get in the way of exceptional patient care. We specialize in streamlining core functions like billing, compliance, patient management, and talent recruitment so providers can stay focused on what matters most: their patients. We know running a medical practice comes with unique challenges, and that s why we offer tailored solutions that drive efficiency, support growth, and ensure regulatory compliance. At Allevio, you ll join a team that s passionate about helping clinics thrive today and for the long haul. Position Overview Patient Experience Specialists are responsible for scheduling appointments, answering patient inquiries, and assisting patients in the office. They also maintain the organization of a medical office, and ensure that the medical environment is welcoming, calm, and quiet for patients and their families. Additionally, patient experience specialists are expected to provide compassionate service to patients while calmly managing a wide array of tasks. Patient Experience Specialists will accomplish this by following the policies, procedures, and protocols set forth by Allevio Care and supporting the company s vision and values. Key Responsibilities Always exhibits professional behavior. Smiles and helps patients feel comfortable. Provides a great patient experience. Welcome and check in patients. Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails. Check patient pop/hush mail. Collect copays and other fees and perform proper money handling tasks (Total daily deposits, make copies of receipts, fill out daily deposit log). Confirming and entering patients demographics and insurance information. Print fee tickets, visit update sheets, lab reports, and other paper documents. Handles referrals, medical records and will mail/fax documents as necessary. Check patients out, make return appointments, and collect payment for any services or products received. Answer questions posed by patients and educate them on products or services they receive. Provide after-care instructions if applicable. Work as a team and provide overall support for the physicians and other office staff. Requirements & Qualifications One year or more of medical front office experience. Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients. Demonstrated attention to detail. Ability to work quickly with high accuracy. Friendly and welcoming demeanor. Ability to collect money due from patients. Understanding of ICD 10 and CPT coding and modifiers. Ability to communicate clearly by telephone, in writing and in person. Willingness to take on any task assigned. Dedication to integrity, accountability and respect. What You ll Bring Strong collaboration skills with the ability to work effectively across teams and functions Proven initiative and a proactive mindset you're someone who takes ownership, problem solves, works with a sense of urgency and drives projects forward Adaptability in fast-paced, evolving environments; comfortable navigating ambiguity and change Alignment with our core values which are; Care, Accountability, Respect, Integrity, Nurturing & Grit. A positive attitude and team-first mentality that contributes to a supportive and inclusive workplace culture Benefits & Perks Medical, dental, and vision insurance 401(k) with company match Paid time off (PTO) and company holidays Equal Opportunity Employer Allevio is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team where everyone belongs. We welcome applicants of all backgrounds and identities and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, veteran status, or any other protected characteristic. We believe diverse perspectives strengthen our company and help us better serve the practices and patients we support.
    $30k-38k yearly est. 60d+ ago
  • Patient Care Coordinator

    AEG Vision 4.6company rating

    Patient access representative job in Farr West, UT

    Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner * Answers and responds to telephone inquiries in a professional and timely manner * Schedules appointments * Gathers patients and insurance information * Verifies and enters patient demographics into EMR ensuring all fields are complete * Verifies vision and medical insurance information and enters EMR * Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients * Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete * Prepare insurance claims and run reports to ensure all charges are billed and filed * Print and prepare forms for patients visit * Collects and documents all charges, co-pays, and payments into EMR * Allocates balances to insurance as needed * Always maintains a clean workspace * Practices economy in the use of _me, equipment, and supplies * Performs other duties as needed and as assigned by manager * High school diploma or equivalent * Basic computer literacy * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Must be able to maintain patient and practice confidentiality Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
    $42k-52k yearly est. 11d ago
  • Insurance Verification Specialist/Scheduler Full Time

    Surgery Partners 4.6company rating

    Patient access representative job in Logan, UT

    JOB TITLE: Insurance Verification Specialist/Scheduler Full Time GENERAL SUMMARY OF DUTIES: Responsible for scheduling all surgery cases, verifying patient eligibility and benefits, verifying insurance prior authorizations, and providing patient estimates. He/She will liaise with multiple referring doctor's offices and will be an integral part of our business office team and will be valued as a key member of our organization. SUPERVISION RECEIVED: Business Office Manager ESSENTIAL FUNCTIONS: * Scheduling surgeries for the surgery center. * Work with physician offices daily to ensure surgery center has all essential information to be prepared to perform procedures and verify and provide financial clearance prior to surgery. * Select appropriate physician preference cards for facility staff to be prepared for procedure. * Verify patient insurance eligibility and benefits and confirm procedure is a covered service under their insurance plan for the surgery center. * Verify authorizations and pre-certifications and work with physician offices and insurance to obtain as needed. * Calculate and provide estimated financial responsibility to patients prior to services. * Provide back-up support for the front office and registration as needed. * Perform other duties as assigned. EDUCATION & EXPERIENCE: * High School Diploma or GED * Minimum 1-2 years of experience scheduling appointments and/or surgeries, preferred * Minimum 1-2 years of experience with medical insurance verification and authorizations for medical procedures, preferred KNOWLEDGE: * Knowledge of clinic policies and procedures. * Knowledge of managed care contracts and utilization. * Knowledge of CPT & ICD-10 Codes * Knowledge of Deductibles, Coinsurance, and Copays * Knowledge of computer systems, programs and spreadsheet applications. * Knowledge of medical terminology SKILLS: * Skill in gathering and reporting scheduling and claim information. * Skill in written and verbal communication and customer relations. * Ability to multi-task, manage time effectively, and deliver results. * Strict attention to detail. * Intermediate computer skills and knowledge of Microsoft Office. * Ability to work effectively with medical staff, physician offices, billing office, and external agencies. * Ability to identify, analyze and solve problems. * Ability to deal courteously and professionally with internal and external customers. * Ability to provide excellent customer service to diverse population. PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment. ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much telephone work and computer work. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. Benefits: * Comprehensive health, dental, and vision insurance * Health Savings Account with an employer contribution * Life Insurance * PTO * 401(k) retirement plan with a company match * And more! Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
    $24k-29k yearly est. 14d ago
  • Supervisor Patient Access

    R1 Revenue Cycle Management

    Patient access representative job in Layton, UT

    R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Patient Access Supervisor will be responsible for managing business office functions, accuracy, and efficiency while maintaining a customer and patient focus. This role plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying workflow issues and providing solutions. With sharp attention to detail, one would discern client problems, communicate them, and escalate root cause issues to appropriate parties. This role will be responsible for reporting and analyzing daily, weekly and monthly reporting and KPI metrics providing subject matter expertise to help solve problems and provide solutions. Location: Intermountain Layton, Hospital, Layton, UT. Schedule: Monday - Friday 10am to 6pm. Responsibilities: Overseeing the staff for 24-hours operations. Assist in establishing and implementing departmental initiatives. Develop and coach team members in skills and processes to promote quality. Expert knowledge in accounts receivable follow up/team processes and procedures. Measure and monitor KPI metrics related to AR performance with an emphasis on aging categories. Manage and monitor the transaction of all uncompensated care performance indicators including, but not limited to: Charity, Bad Debt, Paro, and Uninsured discounts. Prepare, analyze, and provide daily, weekly, and monthly metrics reports on key AR metrics as assigned. Participate in weekly operations meetings to drive performance excellence. Troubleshoot and resolve issues with client concerns with a sense of urgency. Establish working relationship with on and offshore counterparts; serve as a liaison between hourly and management staff for training, quality and general questions. Train and educate staff on new process changes. Fill in production gaps when needed. Other duties as assigned. Required Qualifications: Associates degree or equivalent experience. Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook Expert knowledge in Billing Processes Excellent written and verbal communication skills Ability to work well independently and in teams Good project management skills Ability to prioritize, multi-task and work in a fast-paced, high-volume environment Demonstrates strong leadership qualities and good decision-making abilities Positive attitude Must meet performance standards Desired Qualifications: Revenue cycle experience Call Center experience Bachelors degree or equivalent experience. For this US-based position, the base pay range is $52,000.00 - $69,812.82 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 5.00% The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook #RCM, #Healthcare, #LI-TJ01
    $52k-69.8k yearly Auto-Apply 60d+ ago
  • Unit Mobility Support (Contingent Upon Award)

    B3H 3.8company rating

    Patient access representative job in Clearfield, UT

    B3H Corporation is seeking qualified candidates to support Mobility Air Forces (MAF) at Various Locations. This Position Is Contingent Upon Award Fall 2025 B3H is a leader in building winning DoD and corporate teams. B3H provides the full spectrum of strategic planning, program management, acquisitions management, systems engineering & integration, cost analysis, training, systems requirements analysis, and instructional system design for the DoD. B3H delivers quality performance with complete government visibility and control. Corporate headquarters are in Fort Walton Beach, Florida. Responsibilities Prepare and process individuals for deployments/re-deployments to and from combat zones, exercises, and other locations based on United States (U.S.) Government, Department of Defense (DoD), Air Force (AF), Combatant Command (COCOM), and any other applicable guidance.Coordinate and schedule required pre-deployment training. Ensure squadron personnel meet worldwide mobility training and records requirements (i.e., individual security clearances, Law of Armed Conflict (LOAC), weapons qualifications, immunizations, Force Protection (FP); and Information Assurance (IA)).Coordinate and monitor the processing of squadron personnel and equipment through the Personnel Deployment Function (PDF) and Cargo Deployment Function (CDF).Ensure all Logistics Module (LOGMOD) databases are maintained, and all Deployment Schedule of Events (DSOE) are built by the Deployment Control Center (DCC), to include all Unit Type Codes (UTCs) that are tasked for any TDY, Flag Exercise, contingency tasking, Area of Responsibility (AOR) deployment, or individual augmentee deployment.Provide all movement documentation requirements and Emergency and Special Program (ESP) Codes to the DCC and squadron resource advisor for all orders, Miscellaneous Obligation/Reimbursement Documents (MORDs), and movement specific requirements, to include all resupplies and personnel movement to and from the deployed location. Provide mobility personnel, equipment, and Level IV data requirements to the Installation Deployment Officer (IDO).Ensure final validation and accuracy of squadron Time-Phased Force and Deployment Data (TPFDD).Make recommendations to the squadron resource advisor to procure deployment equipment specified by organizations. Maintain this equipment and distribute individual equipment for deploying personnel, utilizing current host base and AFI guidance.Maintain mobility requirements and equipment/UTC packages, and prepare and submit requirements list for purchase to squadron leadership.Manage deployment reporting to include Unit Type Code posturing, Air Expeditionary Force Reporting Tool (ART), Air Force Input Tool (AF-IT), Deployment Readiness Reporting System (DRRS), and individual status updates.Use LOGMOD and Excel to track pre-deployment/post-deployment mobility, logistics, security, ancillary training, medical, and dental requirements.Interface with Government-designated Commercial Travel Office (CTO), Air Mobility Command liaison officers, and unit/group/wing resource advisors to arrange and/or de-conflict deployment/re-deployment travel.Coordinate with wing, base, and higher headquarters offices on mobility issues. Maintain mobility folders/documentation IAW DoD Foreign Clearance Guide, AFIs/AFMANs (e.g., AFI 10-244, AFI 10-403, AFI 33- 332), associated Air Forces Central (AFCENT)/MAJCOM/Installation supplements, applicable Army directives, and locally developed guidance.Coordinate and schedule required pre-departure training with the mobilizing personnel, their supervisor, and Scheduling Office (DOS). Provide Unit Deployment Manager (UDM) with access to the "Automated Civil Engineering System" (ACES) and the "Security Forces Management Information System" (SFMIS) for scheduling pre-deployment training.Coordinate Tier 1, Tier 2, and Tier 2A training requirements for mobilizing personnel. Qualifications Minimum of one year experience working in a MAF Mobility Readiness shop shop or, five years of experience working in a DoD Mobility Readiness position. Six months of experience working with GTIMS or similar Mobility Readiness programs. B3H Corporation is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
    $29k-39k yearly est. Auto-Apply 40d ago
  • Patient Care Advocate

    Serenity Mental Health Centers 3.7company rating

    Patient access representative job in Layton, UT

    Want to Make a Difference for Others Through Healthcare? Welcome to Serenity. If you've ever thought about a career in healthcare but didn't know where to start - this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. No Healthcare Experience? We'll Teach You. We're not looking for medical jargon - we're looking for heart. If you're compassionate, a great listener, and eager to share options to help people truly heal, you'll fit right in. We'll teach you the clinical side - you bring the empathy, energy, and commitment to making every patient feel seen and supported. The Role: Patient Care Advocate | Layton, UT In this role on our clinical support staff, you'll listen and help guide patients, educate and encourage them toward better options for their mental wellness (especially when meds haven't helped), and make sure they feel truly seen, heard, and cared for. What You'll Be Doing: Guiding patients through their mental wellness options, making education on TMS treatment simple and supportive Listening with care and documenting the details of mental health status, symptoms, and medication history Teaming with providers for a seamless transition from consultation to treatment Making care plans clear, empowering patients to feel confident every step of the way What You Need: 2+ years of full-time, high-quality customer-facing experience Authentic people skills - you build trust easily and connect genuinely Ability to handle concerns with empathy and guide to solutions A handle on the details and cool under pressure, even when juggling a lot Strong written and verbal communication - clear, calm, and professional Why You'll Love Working at Serenity: Fulfillment - make a real difference for others as you help our patients ‘take back their lives' Shortened work week (three 13-hour shifts) Huge growth/promotion potential as we continue to expand Competitive pay Luxe-level benefits: We cover 90% of medical, dental & vision 401(k) - because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.
    $27k-34k yearly est. Auto-Apply 60d+ ago
  • Customer Service Rep (7359)

    Domino's Franchise

    Patient access representative job in Preston, ID

    Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product? Job Description Ready to become a customer service superhero? Join our team of smile-spreading, problem-solving wizards at Dominos! As our new Customer Service Rep, you'll be the friendly face and voice of our company, turning frowns upside down and making our customers' days brighter. Get ready for an adventure where no two days are the same, and your quick wit and charm can save the day! Be the ultimate customer whisperer, decoding inquiries and dishing out info faster than you can say "How may I help you?" Transform grumpy grumblers into happy campers with your Jedi-like complaint-resolution skills Master the art of order juggling - process, return, exchange, repeat! Play matchmaker between departments, ensuring customer needs find their perfect problem-solving match Become a walking, talking product encyclopedia - impress customers with your vast knowledge of our offerings Channel your inner detective to document customer interactions in our top-secret (okay, not really) CRM system Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when to call in the big guns (aka management) Join our customer service Avengers for team pow-wows and training sessions to level up your superpowers Help craft the ultimate customer service playbook by contributing your genius ideas Smash those performance goals like a boss and keep our quality standards flying high Qualifications Jedi-level communication skills, both in speaking and writing - you can explain things clearer than a crystal ball! People skills that would make even Ryan Reynolds jealous - you can charm customers from all walks of life Problem-solving abilities that would impress Einstein- you're always one step ahead of customer concerns Tech-savvy enough to make Iron Man proud - you can navigate computer systems like a pro CRM software experience that would make you the Yoda of customer data management Multitasking skills that would put an octopus to shame - you thrive in our fast-paced, whirlwind environment Math skills sharp enough to calculate the odds of successfully navigating an asteroid field (we promise, our transactions are easier!) Zen master-level calm under pressure - you can turn conflicts into group hugs (metaphorically speaking, of course) Eagle-eye attention to detail - you can spot a typo from a mile away Team player vibes mixed with lone wolf independence - you're the Swiss Army knife of customer service Flexibility that would make a yoga instructor envious - you bend and adapt to changing priorities like a champ High school diploma or equivalent (bonus points if you graduated from Hogwarts or Xavier's School for Gifted Youngsters) Previous customer service experience is great, but if you've got the potential of a superhero-in-training, we want to hear from you! Additional Information All your information will be kept confidential according to EEO guidelines.
    $26k-34k yearly est. 12d ago
  • Patient Services Representative Part-Time

    Wee Care Pediatrics 4.1company rating

    Patient access representative job in Layton, UT

    Wee Care Pediatrics is looking for motivated individuals in their Patient Services Department, who are dedicated to delivering excellence in customer service. Patient Services Representative Type: Part -Time Schedule: Monday - Friday 4pm-8pm Job Description: In this position, as a Patient Services Representative, you will be responsible for the accurate scheduling of appointments, routing messages to appropriate departments, greeting and checking-in patients, updating personal and insurance information, collecting co-pays and payments on accounts, monitoring the waiting area to ensure appropriate flow of patients, and other duties as assigned. Job Qualifications: Previous customer service experience highly recommended. Experience working in a medical office setting desired. Ability to communicate effectively with providers, staff, and patients/parents. Capable of prioritizing multiple job demands and work in a fast-paced health care environment. Demonstrate compassion and understanding for the patient and families. Basic computer knowledge and phone etiquette required. Must possess a GED/High School diploma.
    $28k-31k yearly est. 60d+ ago
  • Patient Experience Specialist - Part Time - 3-8 PM

    Ogden Clinic Careers 4.1company rating

    Patient access representative job in Layton, UT

    Under the direct supervision of the Practice Administrator, the Patient Experience Specialist (Receptionist) is responsible for greeting patients, entering and verifying patient demographics and insurance information, collecting co-payments and balances due, and providing excellent customer service to patients and team members. This position must demonstrate professionalism through adherence to Ogden Clinic's mission, vision, and values. Ogden Clinic provides competitive pay and benefits. Full-Time employees have access to: Medical (including a partially company funded HSA option and in-house discount plan) Dental, Vision, Disability and other plan coverage options. Company paid life insurance for employees and their families. Employee Assistance Program that provides free counseling to employees and their families. Paid Time Off and Holidays Scholarship Program 401k with generous profit sharing contributions. In nearly all cases, no nights, weekends or holiday shifts. Competitive pay starting at $15.00+ hourly with the potential of higher starting pay based on experience. Annual Performance/Merit Increase Program that offers up to a 5% pay increase. Salary ranges reviewed annually. Limited benefits for non-Full-Time employees. Full job description is available upon request by emailing talent@ogdenclinic.com.
    $15 hourly 1d ago
  • Receptionist, Medical

    Health West 4.4company rating

    Patient access representative job in North Logan, UT

    Job Details North Logan - North Logan, UT Part TimeDescription The Medical Receptionist receives callers at the Clinic or by telephone and determines the nature of the call and directs it to the appropriate staff member and/or obtains the callers name and schedules an appointment. The Medical Receptionist will type on a computer to prepare daily work such as letters, forms, report, etc. The Medical Receptionist gives out required Health West forms and instructs the patient in completing them. The Medical Receptionist will assist the Clinic Manager/Administrator by performing a variety of clerical duties involving the daily operation of the clinic. Essential Functions and Responsibilities: Knowledgeable with and follows policies and procedures required for the performance of all activities associated with this position. Complete and maintain an accurate schedule of all appointments and ensure the efficient patient flow in the clinic. Set up and/or update medical charts for patients as well as ensuring all demographic information is accurate and patient has completed required paperwork. Answer the telephone and greet patients in a professional and courteous manner. Direct inquiries as required as well as documenting calls when necessary. Help resolve conflict with unsatisfied patients regarding appointments and/or insurance claims. Assists with clinic Patient Assistance Programs Ensure co-pays and past balances due are collected, Notify patients of the sliding fee scale and assists with application process. Notify patients of special services fund (as applicable) and assists with application process Monitor patient account for slide application accuracy. Update insurance information, scans cards and fills out additional paperwork (work comp, etc) as needed to ensure time billing of a claim. Make sure the office has necessary supplies such as paper, patient forms, etc. Participate in morning clinic huddles. Reconciliation of money collected is completed and processed according to clinic policies Promotes and upholds confidentiality of all patient information/medical records as required by HIPAA Share the clinic cleaning responsibilities. Timely work Athena holds lists assigned to Medical Receptionists. Assume other duties as required by the Clinic Administrator Ability to work independently or as part of a team. Knowledge and Skills Requirements: To perform the various tasks of a medical receptionist one must have a warm outgoing character, good telephone manners, excellent interpersonal skills, a talent for organization, ability to work efficiently under pressure, ability to work effectively and accurately, and a positive and professional behavior. Have expertise on computer scheduling and electronic records systems. Environment of Care: Demonstrates understanding of fire and emergency procedures; participates in fire and disaster drills; maintains emergency supplies and equipment; demonstrates understanding of safety and security procedures; applies safety and security precautions; demonstrates understanding of hazardous materials plan; demonstrates proper use of equipment and assists with disaster preparation exercises and learning. Infection Control: Applies hand washing principles during daily work; demonstrates understanding of isolation precautions; recognizes signs and symptoms of infection and complies with the employee health program; demonstrates understanding of the process for identifying and handling infectious waste; maintains personal hygiene; complies with OSHA standards in the work place; and demonstrates understanding of cross-contamination. Information Management: Enters or records data timely and accurately; promotes confidentiality of information; logs onto the system using own password; logs off the system when leaving the work station; reports suspected violation of security/confidentiality issues; reviews data and identifies trends. Continuing Education: Attends in-service and education programs as determined by Health West Administration; attends continuing education required for maintenance of professional certification or licensure. Physical Demands: The physical demands described here are representative of, but not limited to, those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands or fingers, reach with hands and arms, talk or hear. The employee is occasionally required to climb or balance and stoop or kneel. Specific vision abilities required by this job include close vision, distance vision and peripheral vision. Working Conditions: Medical receptionists work in a busy environment. Although receptionists have fixed working hours, they may also be requested to work for extra hours when necessary. Qualifications Minimum Requirements: High School diploma Experience in general office procedures
    $26k-31k yearly est. 60d+ ago
  • Imaging Scheduler

    Intermountain Health 3.9company rating

    Patient access representative job in Ogden, UT

    The Imaging Scheduler is responsible for the prioritization and scheduling of patient examinations and patient instruction concerning preparation and timetable. This position is also responsible for answering phones and directing calls as necessary. **Essential Functions** + Schedules patients for examination and gives instructions regarding exam preparation. + Coordinates emergency and add-on examinations with technical staff and radiologists. + Prioritizes patient examinations and coordinates multiple examinations with other areas. + Provides information concerning examination content, pre-examination instructions, and timetables. + Acts as a liaison between physician offices and department concerning needed preps, medical necessity, information, and problems. + Answers calls that come into the department and routes them to appropriate personnel. **Skills** + Answering Telephones + Directing Calls + Customer Service + Scheduling + Data Entry + Physician Offices + Medical Terminology + Prioritization + Radiology + Workforce Planning **Qualifications** + Experience using computers in an office setting or doing data entry.- and - + Demonstrated customer service experience + Medical terminology or training (preferred) + Experience in a Radiology setting (preferred) + Bilingual (preferred) **Physical Requirements:** **Physical Requirements** + Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies. + Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc. + Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. + Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.) + May be expected to stand in a stationary position for an extended period of time. **Location:** Intermountain Health McKay-Dee Hospital **Work City:** Ogden **Work State:** Utah **Scheduled Weekly Hours:** 24 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.93 - $27.45 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
    $29k-33k yearly est. 2d ago
  • Credentialing Specialists

    Armada Ltd. 3.9company rating

    Patient access representative job in Ogden, UT

    Job Description Type: Full Time Overtime Exempt: Yes Reports To: ARMADA HQ Travel Requirement: YES, nationwide to support onsite credentialing operations as mission needs require. Security Clearance Required: N/A *************CONTINGENT UPON AWARDING OF GOVERNMENT CONTRACT******** Credentialing Specialists will provide credentialing service and support to operate IRS credentialing sites utilizing the GSA scheduling tool to manage credentialing appointments, run reports through the USAccess system, and use credentialing equipment to conduct post issuance and enrollment activities. These duties and responsibilities include, but are not limited to the following: Duties & Responsibilities: The Credentialing Specialists shall: View, manage, and check daily appointments in time trade scheduling tool Credentialing Specialists shall perform enrollment and Issuance of Identification Cards to include PIV/Smart IDs, Access Cards, PAC Cards, issue and activate SmartID Cards, Perform Certificate Rekey, Pin Reset, and Card Update Credentialing Specialists shall perform card inventory and log cards on the Credential Inventory Tool (CIT) Store cards in a lockable container (file cabinet) Credentialing Specialists shall contact employees and contractors to schedule pick-up and activate SmartID Credentialing Specialists shall issue PAC Cards and Access Cards Issue Pocket Commission Credentials Collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction Credentialing Specialists shall keep a log of Cards issued and collected Perform Registrar and Activator duties as required Credentialing Specialists shall perform Card Custodian duties Credentialing Specialists shall mail SmartID Cards to Light Activation Kit Operators Applicant Communications regarding credential status Credentialing Specialists shall take photo, capture digital signatures, and assemble Pocket Commission inserts, and other ID Media duties as directed by ICAM Credentialing Specialists shall perform IRS credentialing functions and may be required to travel up to 40% of their annual work hours to support IRS credentialing and activation efforts. Short-term shiftwork to support the standard workday, night shift and weekend hours, shall be required Other duties as assigned. Knowledge, Skills, and Abilities (KSAs): Ability to complete required online credentialing training and maintain compliance with PIV-II SmartID credential requirements. Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures. Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require. Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs. Knowledge of PII handling and federal credentialing policies. Skill in managing daily credential operations, workstations and equipment. Strong customer service and communication skills. Skill in preparing and submitting daily site reports. Strong attention to detail and documentation accuracy. Ability to follow federal credentialing standards and procedures. Minimum/General Experience: Experience with or ability to complete USAccess Registrar and Activator training or a comparable credentialing program. Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures. Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require. Minimum Education: High School Diploma, or equivalent Disclaimer: The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at ****************** Special Notes: Relocation is not available for these jobs. ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.
    $35k-46k yearly est. 21d ago
  • Patient Care Coordinator

    AEG 4.6company rating

    Patient access representative job in Farr West, UT

    Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner Answers and responds to telephone inquiries in a professional and timely manner Schedules appointments Gathers patients and insurance information Verifies and enters patient demographics into EMR ensuring all fields are complete Verifies vision and medical insurance information and enters EMR Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete Prepare insurance claims and run reports to ensure all charges are billed and filed Print and prepare forms for patients visit Collects and documents all charges, co-pays, and payments into EMR Allocates balances to insurance as needed Always maintains a clean workspace Practices economy in the use of _me, equipment, and supplies Performs other duties as needed and as assigned by manager
    $42k-52k yearly est. 4h ago
  • Supervisor Patient Access

    R1 Revenue Cycle Management

    Patient access representative job in Ogden, UT

    R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Patient Access Supervisor will be responsible for managing business office functions, accuracy, and efficiency while maintaining a customer and patient focus. This role plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying workflow issues and providing solutions. With sharp attention to detail, one would discern client problems, communicate them, and escalate root cause issues to appropriate parties. This role will be responsible for reporting and analyzing daily, weekly and monthly reporting and KPI metrics providing subject matter expertise to help solve problems and provide solutions. Locations: Intermountain McKay-Dee Hospital, Ogden, UT and Intermountain Layton Hospital, UT. Schedule: Monday - Friday flexible evening schedule based on the needs of the business. Responsibilities: Overseeing the staff for 24-hours operations. Assist in establishing and implementing departmental initiatives. Develop and coach team members in skills and processes to promote quality. Expert knowledge in accounts receivable follow up/team processes and procedures. Measure and monitor KPI metrics related to AR performance with an emphasis on aging categories. Manage and monitor the transaction of all uncompensated care performance indicators including, but not limited to: Charity, Bad Debt, Paro, and Uninsured discounts. Prepare, analyze, and provide daily, weekly, and monthly metrics reports on key AR metrics as assigned. Participate in weekly operations meetings to drive performance excellence. Troubleshoot and resolve issues with client concerns with a sense of urgency. Establish working relationship with on and offshore counterparts; serve as a liaison between hourly and management staff for training, quality and general questions. Train and educate staff on new process changes. Fill in production gaps when needed. Other duties as assigned. Required Qualifications: Associates degree or equivalent experience Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook Expert knowledge in Billing Processes Excellent written and verbal communication skills Ability to work well independently and in teams Good project management skills Ability to prioritize, multi-task and work in a fast-paced, high-volume environment Demonstrates strong leadership qualities and good decision-making abilities Positive attitude Must meet performance standards Desired Qualifications: Revenue cycle experience Call Center experience Bachelor's degree or equivalent experience For this US-based position, the base pay range is $52,000.00 - $69,812.82 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 5.00% The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook #RCM, #Healthcare
    $52k-69.8k yearly Auto-Apply 5d ago
  • Customer Service Rep (7359)

    Domino's Franchise

    Patient access representative job in Preston, ID

    Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product? Job Description Ever have too much energy and don't know what to do with it? Ever see those shows where they throw pizza up in the air and you want to learn how to do that? Look no further, you can learn all that here at Dominos with us. Instores are responsible for make sure we provide quality product to our customers on a daily basis. We learn to be team players with one another and complete daily cleaning tasks, Stocking ingredients from delivery area to storage and walk in cooler, receiving /processing phone and counter orders. Still want time to hang out with family and friends or even do homework? We work well with all schedules, whether it be after school or just need some extra cash after your main gig. Qualifications Must be 16 years of age or older Pass basic background check Hustle Additional Information All your information will be kept confidential according to EEO guidelines.
    $26k-34k yearly est. 60d+ ago
  • Patient Experience Specialist

    Allevio Care

    Patient access representative job in Ogden, UT

    About Allevio At Allevio, we re on a mission to empower healthcare practice owners by removing the operational and administrative roadblocks that can get in the way of exceptional patient care. We specialize in streamlining core functions like billing, compliance, patient management, and talent recruitment so providers can stay focused on what matters most: their patients. We know running a medical practice comes with unique challenges, and that s why we offer tailored solutions that drive efficiency, support growth, and ensure regulatory compliance. At Allevio, you ll join a team that s passionate about helping clinics thrive today and for the long haul. Position Overview Patient Experience Specialists are responsible for scheduling appointments, answering patient inquiries, and assisting patients in the office. They also maintain the organization of a medical office, and ensure that the medical environment is welcoming, calm, and quiet for patients and their families. Additionally, patient experience specialists are expected to provide compassionate service to patients while calmly managing a wide array of tasks. Patient Experience Specialists will accomplish this by following the policies, procedures, and protocols set forth by Allevio Care and supporting the company s vision and values. Key Responsibilities Always exhibits professional behavior. Smiles and helps patients feel comfortable. Provides a great patient experience. Welcome and check in patients. Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails. Check patient pop/hush mail. Collect copays and other fees and perform proper money handling tasks (Total daily deposits, make copies of receipts, fill out daily deposit log). Confirming and entering patients demographics and insurance information. Print fee tickets, visit update sheets, lab reports, and other paper documents. Handles referrals, medical records and will mail/fax documents as necessary. Check patients out, make return appointments, and collect payment for any services or products received. Answer questions posed by patients and educate them on products or services they receive. Provide after-care instructions if applicable. Work as a team and provide overall support for the physicians and other office staff. Requirements & Qualifications One year or more of medical front office experience. Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients. Demonstrated attention to detail. Ability to work quickly with high accuracy. Friendly and welcoming demeanor. Ability to collect money due from patients. Understanding of ICD 10 and CPT coding and modifiers. Ability to communicate clearly by telephone, in writing and in person. Willingness to take on any task assigned. Dedication to integrity, accountability and respect. What You ll Bring Strong collaboration skills with the ability to work effectively across teams and functions Proven initiative and a proactive mindset you're someone who takes ownership, problem solves, works with a sense of urgency and drives projects forward Adaptability in fast-paced, evolving environments; comfortable navigating ambiguity and change Alignment with our core values which are; Care, Accountability, Respect, Integrity, Nurturing & Grit. A positive attitude and team-first mentality that contributes to a supportive and inclusive workplace culture Benefits & Perks Medical, dental, and vision insurance 401(k) with company match Paid time off (PTO) and company holidays Equal Opportunity Employer Allevio is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team where everyone belongs. We welcome applicants of all backgrounds and identities and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, veteran status, or any other protected characteristic. We believe diverse perspectives strengthen our company and help us better serve the practices and patients we support.
    $23k-31k yearly est. 60d+ ago
  • Customer Service Rep (07133)

    Domino's Franchise

    Patient access representative job in Montpelier, ID

    Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product? Job Description We are seeking an enthusiastic and customer-focused Customer Service Rep to join our team in Montpelier, United States. As the face of our organization, you'll play a crucial role in ensuring customer satisfaction through professional and friendly interactions. This position offers an exciting opportunity to make a real difference in our customers' experiences while working in a dynamic and supportive environment. Serve as the primary point of contact for customer inquiries, providing prompt and accurate information Handle customer complaints and concerns with empathy and professionalism, working towards positive resolutions Process orders, returns, and exchanges efficiently while maintaining attention to detail Collaborate with other departments to ensure customer needs are met and issues are resolved in a timely manner Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers Document customer interactions and update customer records in our CRM system Identify and escalate complex issues to appropriate team members or management when necessary Participate in team meetings and training sessions to continuously improve customer service skills Contribute to the development of customer service best practices and standard operating procedures Meet or exceed established performance metrics and quality standards Qualifications Excellent verbal and written communication skills with the ability to convey information clearly and concisely Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds Demonstrated problem-solving abilities and a proactive approach to addressing customer concerns Proficiency in using computer systems, including keyboard and touch screen interfaces Experience with customer relationship management (CRM) software Ability to multitask and manage time effectively in a fast-paced environment Basic math skills for processing transactions and handling financial inquiries Knowledge of conflict resolution techniques and the ability to remain calm under pressure Strong attention to detail and commitment to accuracy in all tasks Ability to work independently and collaboratively as part of a team Flexibility to adapt to changing priorities and customer needs High school diploma or equivalent; additional customer service training or certification is a plus Previous customer service experience preferred, but not required for candidates demonstrating strong potential Additional Information All your information will be kept confidential according to EEO guidelines.
    $26k-34k yearly est. 11d ago
  • Patient Experience Specialist

    Allevio Care, LLC

    Patient access representative job in Ogden, UT

    Job Description About Allevio At Allevio, we're on a mission to empower healthcare practice owners by removing the operational and administrative roadblocks that can get in the way of exceptional patient care. We specialize in streamlining core functions-like billing, compliance, patient management, and talent recruitment so providers can stay focused on what matters most: their patients. We know running a medical practice comes with unique challenges, and that's why we offer tailored solutions that drive efficiency, support growth, and ensure regulatory compliance. At Allevio, you'll join a team that's passionate about helping clinics thrive-today and for the long haul. Position Overview Patient Experience Specialists are responsible for scheduling appointments, answering patient inquiries, and assisting patients in the office. They also maintain the organization of a medical office, and ensure that the medical environment is welcoming, calm, and quiet for patients and their families. Additionally, patient experience specialists are expected to provide compassionate service to patients while calmly managing a wide array of tasks. Patient Experience Specialists will accomplish this by following the policies, procedures, and protocols set forth by Allevio Care and supporting the company's vision and values. Key Responsibilities Always exhibits professional behavior. Smiles and helps patients feel comfortable. Provides a great patient experience. Welcome and check in patients. Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails. Check patient pop/hush mail. Collect copays and other fees and perform proper money handling tasks (Total daily deposits, make copies of receipts, fill out daily deposit log). Confirming and entering patients' demographics and insurance information. Print fee tickets, visit update sheets, lab reports, and other paper documents. Handles referrals, medical records and will mail/fax documents as necessary. Check patients out, make return appointments, and collect payment for any services or products received. Answer questions posed by patients and educate them on products or services they receive. Provide after-care instructions if applicable. Work as a team and provide overall support for the physicians and other office staff. Requirements & Qualifications One year or more of medical front office experience. Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients. Demonstrated attention to detail. Ability to work quickly with high accuracy. Friendly and welcoming demeanor. Ability to collect money due from patients. Understanding of ICD 10 and CPT coding and modifiers. Ability to communicate clearly by telephone, in writing and in person. Willingness to take on any task assigned. Dedication to integrity, accountability and respect. What You'll Bring Strong collaboration skills with the ability to work effectively across teams and functions Proven initiative and a proactive mindset- you're someone who takes ownership, problem solves, works with a sense of urgency and drives projects forward Adaptability in fast-paced, evolving environments; comfortable navigating ambiguity and change Alignment with our core values which are; Care, Accountability, Respect, Integrity, Nurturing & Grit. A positive attitude and team-first mentality that contributes to a supportive and inclusive workplace culture Benefits & Perks Medical, dental, and vision insurance 401(k) with company match Paid time off (PTO) and company holidays Equal Opportunity Employer Allevio is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team where everyone belongs. We welcome applicants of all backgrounds and identities and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, veteran status, or any other protected characteristic. We believe diverse perspectives strengthen our company and help us better serve the practices and patients we support.
    $32k-39k yearly est. 1d ago

Learn more about patient access representative jobs

How much does a patient access representative earn in Logan, UT?

The average patient access representative in Logan, UT earns between $27,000 and $42,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average patient access representative salary in Logan, UT

$34,000
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