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Patient access representative jobs in Olean, NY

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Patient Access Representative
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Patient Service Representative
  • Customer Service Representative

    Community Financial System, Inc. 4.3company rating

    Patient access representative job in Olean, NY

    Job Description At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities The Customer Service Representative plays a key role in delivering accurate, timely, and professional support to both internal and external customers regarding a wide range of loan servicing topics. This position requires a comprehensive understanding of consumer, mortgage, and commercial loans, as well as related operational processes such as payments, escrow, amortization, payoffs, and account maintenance. Essential Responsibilities: Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner. Serve as the first line of support for incoming telephone inquiries from customers, branch staff, and internal departments regarding loan accounts, including payoffs, payment histories, billing disputes, escrow accounts, amortization schedules, interest calculations, and more Research and resolve complex account issues, perform necessary loan maintenance, and communicate resolutions clearly and professionally Reorder coupon books and process installment loan payment deferments, including due date changes, in accordance with bank policy and customer requests Respond to and document requests related to automatic funds transfers (AFTs), ACH payment activity, deceased borrower procedures, and account adjustments Prepare and send customer correspondence related to loan servicing inquiries, account updates, or other transactional needs Respond to and fulfill loan information requests received from government agencies, financial institutions, and legal representatives Coordinate and collaborate with other departments and team members to ensure accurate information flow and efficient service resolution Utilize loan servicing systems, document imaging platforms, and Microsoft Office tools to process, track, and report work activities Maintain working knowledge of consumer protection laws and regulations including but not limited to FCRA, SCRA, MLA, RESPA, SII as well as internal loan servicing procedures Participate in departmental projects or initiatives as needed and contribute toward continuous process improvement Maintain a high level of professionalism and customer service, balancing empathy and compliance in every interaction Ancillary Duties: As an integral member of the Loan Operations Department, this position is also responsible to provide assistance wherever necessary to help the Loan Operations Department and the Bank in achieving their annual goals. Qualifications Education, Training and Requirements: Associates Degree in Business or Finance preferred (or equivalent relative work experience) All applicants must be 18 years of age or older Skills: Strong verbal and written communication skills with a professional, customer-focused demeanor Excellent attention to detail, time management, and organizational skills Ability to multi-task and work effectively in a fast-paced, high-volume environment Proficient in Microsoft Office, especially Word and Excel Strong data entry, computer navigation, and system documentation skills Solid research, problem-solving, and critical thinking abilities Team-oriented with a collaborative approach to achieving goals Experience: One-year experience in customer service or related financial services role normally required Experience in loan operations or loan support functions a strong plus
    $27k-32k yearly est. 2d ago
  • Patient Service Representative (PSR)

    Gppc

    Patient access representative job in Olean, NY

    Patient Services Representative (PSR)/Medical Receptionist Join General Physician, P.C. Are you a Medical Receptionist (PSR) looking to take your career to the next level? General Physician, P.C., one of Western New York's most esteemed multi-specialty medical groups, is excited to welcome dedicated PSR's to our growing family. With a competitive salary, comprehensive benefits, and a strong commitment to work-life balance, this is an opportunity you won't want to miss. Location: Cardiology office located in Olean, NY! Position Type: Full-time, First Shift Why General Physician, P.C.? Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime! Comprehensive Benefits: Medical, dental, vision, and more. Generous PTO: Enjoy your well-deserved time off. 401(K) with 3% Employer Contribution: Secure your financial future. Employee Discounts: Exclusive deals, including Verizon Wireless. What you will be doing: The primary purpose of this position is to serve as the initial point of contact with patients and family members through administrative duties such as check-in, check-out, and scheduling of appointments to help ensure efficient operations and patient flow. Perform check-in duties such as verifying patient demographics and insurance eligibility, processing appropriate authorization forms, collecting co-payments, and following specific service line protocols. Complete patient pre-registration by verifying insurance eligibility and contacting patients with questions/concerns, reviewing patient financial responsibility, and chart preparation following the Quality Checklist. Check out patients upon appointment completion, schedule follow-up appointments and procedures, provide proper paperwork, and relay necessary information to patients. Answer phones and route communication appropriately, schedule appointments and document patient interaction in the EMR system in a timely manner. Manage incoming mail and fax documents in accordance with company policy, and process medical record requests and referrals. Process end-of-day reconciliation of cash and credit card payments. Perform general office duties such as document preparation, scanning, and filing. Maintain the cleanliness of the patient waiting room and ensure proper notification is made regarding the timeliness of appointments. Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures, in accordance with internal and legal regulations. Deliver exemplary customer service to provide a positive patient experience across the organization. Perform other duties assigned by management. The education and experience you need: High school diploma required; two-year college degree preferred Proven work experience in a healthcare facility or strong customer service experience preferred Knowledge of insurance and medical terminology preferred Strong written and verbal communication skills with ability to utilize computer programs Join General Physician, P.C., and make a difference in the lives of patients while advancing your career! * The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.
    $33k-40k yearly est. 1d ago
  • Customer Service Rep

    Gowanda Components Group

    Patient access representative job in Gowanda, NY

    About Us For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment. SUMMARY We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy. If this sounds like you, please apply! MINIMUM QUALIFICATIONS EDUCATION: Associate degree EXPERIENCE : Two years of Customer Service experience in a manufacturing environment, (or similar). KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs. SKILLS: Good organizational skills and detail oriented. The ability to meet deadlines. The ability to work and prioritize workload with minimal supervision. Effective communication skills. PHYSICAL REQUIREMENTS Must have the capability to use a computer for extended periods of time. Verbal and written communication are required for this position. SPECIFIC POSITION DUTIES Directly communicates with customers, (via telephone, electronic media, in person). Support On-Time delivery goals of the customer and Gowanda Electronics. Communicate with internal departments to ensure customer requirements are met. Maintain up to date files for Customer accounts. Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required. Maintain up-to-date listing of portal log in and password information. Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer. Maintain forecasts for assigned products in an accurate and timely manner. Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary. Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer. When appropriate, may prepare and submit quotes and bids to customers, including: Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain. Forward customer specifications to Supply Chain and/or Engineering as required. Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines. Maintains Quote Log. Participate in Sales Account meetings as required. Participate in weekly Production Planning meetings. Participate in other meetings as required. Provide coverage to the Company's phone system as specified. Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory. Process Customer complaints in accordance with Gowanda Quality Management System. Perform other customer-related duties as requested. Meet all Company training requirements within established guidelines. Maintain a clean and organized work area. Promote “Safety First”, helping the Company to achieve “0” safety incidents. Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity. Additional administrative/office duties when needed. Why should you join our team? Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise. We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities! Annual pay increases Medical, Dental, Vision, & Prescription plans Flexible Spending Accounts (FSA) 401K Program with Employer Match Group Life Insurance Short & Long Term Disability Coverage Vacation & Sick (in addition to 11 paid holidays) This position is not eligible for relocation allowance. Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported. Veterans are encouraged to apply.
    $30k-39k yearly est. Auto-Apply 8d ago
  • Customer Service Rep

    Gowanda Electronics

    Patient access representative job in Gowanda, NY

    About Us For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment. SUMMARY We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy. If this sounds like you, please apply! MINIMUM QUALIFICATIONS EDUCATION: Associate degree EXPERIENCE : Two years of Customer Service experience in a manufacturing environment, (or similar). KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs. SKILLS: Good organizational skills and detail oriented. The ability to meet deadlines. The ability to work and prioritize workload with minimal supervision. Effective communication skills. PHYSICAL REQUIREMENTS Must have the capability to use a computer for extended periods of time. Verbal and written communication are required for this position. SPECIFIC POSITION DUTIES Directly communicates with customers, (via telephone, electronic media, in person). Support On-Time delivery goals of the customer and Gowanda Electronics. Communicate with internal departments to ensure customer requirements are met. Maintain up to date files for Customer accounts. Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required. Maintain up-to-date listing of portal log in and password information. Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer. Maintain forecasts for assigned products in an accurate and timely manner. Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary. Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer. When appropriate, may prepare and submit quotes and bids to customers, including: Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain. Forward customer specifications to Supply Chain and/or Engineering as required. Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines. Maintains Quote Log. Participate in Sales Account meetings as required. Participate in weekly Production Planning meetings. Participate in other meetings as required. Provide coverage to the Company's phone system as specified. Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory. Process Customer complaints in accordance with Gowanda Quality Management System. Perform other customer-related duties as requested. Meet all Company training requirements within established guidelines. Maintain a clean and organized work area. Promote “Safety First”, helping the Company to achieve “0” safety incidents. Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity. Additional administrative/office duties when needed. Why should you join our team? Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise. We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities! Annual pay increases Medical, Dental, Vision, & Prescription plans Flexible Spending Accounts (FSA) 401K Program with Employer Match Group Life Insurance Short & Long Term Disability Coverage Vacation & Sick (in addition to 11 paid holidays) This position is not eligible for relocation allowance. Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported. Veterans are encouraged to apply.
    $30k-39k yearly est. Auto-Apply 8d ago
  • Customer Service Rep

    Carsonvalleyhealth

    Patient access representative job in Jamestown, NY

    Offering $16.5 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $16.5-23 hourly 1d ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Patient access representative job in Jamestown, NY

    Offering $16.5 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $16.5-23 hourly 1d ago
  • Customer Service Representative

    Weitsman Recycling

    Patient access representative job in Allegany, NY

    Weigh and purchase inbound scrap, obtain required information from customers for all transactions. Complete purchasing and shipping documents. Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager. Provide a best-in-class customer experience. Organized and Neat. Willingness to learn all aspects of the office. Willing to cross-train in other positions and assist other teammates as needed. Ability to work in a fast-paced, non-stop environment while providing excellent customer service. Other duties as assigned by Management QUALIFICATIONS: 3+ years previous customer service experience preferred. Must be able to work well under pressure while providing excellent customer service. Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines. Must have excellent customer service, communication, organizational and time management skills. Dependable and consistent work ethic. Must have the willingness to learn the facets of the scrap metal recycling industry. Computer experience preferred which includes Microsoft Excel, Word, Office, and the ability to learn in house systems (Buy Back Pro). Ability to meet attendance schedule with dependability and consistency.
    $30k-39k yearly est. 60d+ ago
  • Emergency Department Patient Services Representative

    Pinnacle Health Systems

    Patient access representative job in Coudersport, PA

    UPMC Corporate Services is hiring a full-time Emergency Department Patient Services Representative to support patient registration at the front desk and bedside located at UPMC Cole. Status: Full-time, 40 hours Shift: days, evenings, nights Days: Various days, including weekends and holidays. An Emergency Department Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, collecting consent signatures and promoting an overall culture of service excellence. Responsibilities: * Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system. * Accountable for accurate registration into the hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays. * Confirm insurance eligibility, accountable for third-party reimbursement, and coordination of benefits to support a seamless billing process. * Counsel patients regarding insurance coverage and expected financial liability. Collects and records patient payments, including co-payments, co-insurance, and deductibles on the day of service. * Provide a warm greeting for all patients. Support and contribute to UPMC's core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions. * Proper patient identification to start the clinical record (utilizing biometrics if applicable) * Facilitator of financial gatekeeping with clinical partners. * Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts. * Obtain or update necessary demographic and insurance-related information. * Work independently to perform a timely patient interview and registration for services at the bedside. * Generate and complete all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality. * Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities. * Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances. Required Experience: * Completion of High School graduate or equivalent. Preferred Experience: * One year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred. * Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred. * Experience with personal computer-based applications, other various office equipment, and proficient typing skills. * Excellent interpersonal, written, and verbal communication skills are required. * Initiative to work productively with minimal supervision. * Able to work well under pressure. Licensure, Certifications, and Clearances: * ACT 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
    $29k-35k yearly est. 13d ago
  • Patient Registration Specialist

    TCC Health

    Patient access representative job in Jamestown, NY

    Job Description Description: Patient Registration Specialist/Certified Application Counselor Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications. Job Duties: Experience as a Navigator or Certified Application Counselor (CAC) who assists individuals with application through the NYS Marketplace, preferred. Provide efficient and professional telephone services, transfer calls according to established protocols Participates in daily "planned" discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as: no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE's; preventive services Educates the patient as to the date and time of this visit. Performs clerical functions for provider within the sphere of responsibility. Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours Respect and maintain privacy and dignity of agency patients, always ensure patients/TCC guests confidentially Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily Maintains and builds on the general information and knowledge of available resources for patients within the community Explains and assists individuals/community with new patient paperwork/packets and new patient orientation Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records. Initiates the medical record by creating and processing the patient care record folder. Corrects and communicates patient records problems according to established procedures Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved. Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities. Keeps health care providers informed by communicating availability or unavailability of the record. Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. Performs other duties as assigned Send Office Manager a weekly supply order Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction Recognize and maintain confidentiality of work materials as appropriate Works independently in the absence of supervision; Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion. Treats others with consideration, courtesy and respect. Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan. Follow TCC's policies and procedures Participates in the maintenance of a clean and safe environment. Remains calm and continues to work effectively in stressful situations. Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities. Must plan one's own work such that it is accomplished in the allocated time. Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed. Identify outreach and financial opportunities within the community (ie, school, senior, employer) On Occasion attends/conducts community/TCC events, forums, presentations Adheres to the Smoke Free Environment policy. Performs other duties as assigned Education/Skills/Qualifications: High School diploma or equivalent Must have computer knowledge, Microsoft Excel and Word Associate degree from an accredited school is preferred Excellent interpersonal and communication skills One year of work experience in an organization performing duties Computer competency Bilingual in Spanish helpful Correct English usage, grammar, and spelling Basic math skills Operate office equipment. Ability to learn office methods, rules and policies Ability to interact effectively and in a supportive manner with persons of all backgrounds Understand and carry out verbal and written instructions Perform arithmetic calculations Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to use sound judgment and independent thinking Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community Valid driver's license Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace Understands and is willing to support the Mission of The Chautauqua Center is "To deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams". The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position. The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
    $29k-40k yearly est. 5d ago
  • Customer Service Rep(03350) - 936 E 2nd St

    Domino's Franchise

    Patient access representative job in Jamestown, NY

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Additional Information All your information will be kept confidential according to EEO guidelines.
    $30k-39k yearly est. 2d ago
  • Customer Service Rep

    Gowanda BTI

    Patient access representative job in Arcade, NY

    Job Description About Us For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment. SUMMARY We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy. If this sounds like you, please apply! MINIMUM QUALIFICATIONS EDUCATION: Associate degree EXPERIENCE: Two years of Customer Service experience in a manufacturing environment, (or similar). KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs. SKILLS: Good organizational skills and detail oriented. The ability to meet deadlines. The ability to work and prioritize workload with minimal supervision. Effective communication skills. PHYSICAL REQUIREMENTS Must have the capability to use a computer for extended periods of time. Verbal and written communication are required for this position. SPECIFIC POSITION DUTIES Directly communicates with customers, (via telephone, electronic media, in person). Support On-Time delivery goals of the customer and Gowanda Electronics. Communicate with internal departments to ensure customer requirements are met. Maintain up to date files for Customer accounts. Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required. Maintain up-to-date listing of portal log in and password information. Reports all changes to customer's account and/or in customer's account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer's account, or Gowanda Electronics status with the customer. Maintain forecasts for assigned products in an accurate and timely manner. Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary. Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer. When appropriate, may prepare and submit quotes and bids to customers, including: Gathering appropriate information from customers to forward customer's price inquiries to Supply Chain. Forward customer specifications to Supply Chain and/or Engineering as required. Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company's margin guidelines. Maintains Quote Log. Participate in Sales Account meetings as required. Participate in weekly Production Planning meetings. Participate in other meetings as required. Provide coverage to the Company's phone system as specified. Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory. Process Customer complaints in accordance with Gowanda Quality Management System. Perform other customer-related duties as requested. Meet all Company training requirements within established guidelines. Maintain a clean and organized work area. Promote “Safety First”, helping the Company to achieve “0” safety incidents. Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity. Additional administrative/office duties when needed. Why should you join our team? Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we've created an environment that focuses on innovation, empowerment, and recognition of individual expertise. We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities! Annual pay increases Medical, Dental, Vision, & Prescription plans Flexible Spending Accounts (FSA) 401K Program with Employer Match Group Life Insurance Short & Long Term Disability Coverage Vacation & Sick (in addition to 11 paid holidays) This position is not eligible for relocation allowance. Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported. Veterans are encouraged to apply.
    $30k-39k yearly est. 8d ago
  • Patient Service Representative

    Great Lakes Medical Imaging

    Patient access representative job in Orchard Park, NY

    Job Title: Patient Service Representative - Registration Shift: Day Shift Reports to: Registration Manager Status: Non-Exempt Pay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles and our budget for the position. What we have posted is our good faith estimate of what we expect to pay: $18-$23 per hour. Summary: The Patient Service Representative works as a member of the Registration team, reporting to the Registration Manager. This role primarily provides registration/check-in services to the patients of GLMI. The Patient Service Representative may also perform a variety of tasks beyond registering patients including; answering calls, documentation in patient charts, and supporting the patient experience while in our facility. Effective communication between departments and excellent patient care must be maintained. Our Values: As a member of the team at GLMI it is expected that you embody the Great Lakes Way in your daily actions here. Personalize the Experience Greet with eye contact and share a smile. Create a tone of friendliness and warmth in conversations with patients, peers, and associates. Respectfully interact with patients, peers, and associates at their pace and level. Take time to listen to and understand others. Demonstrate patience and compassion when interacting with patients, peers, and associates. Act on opportunities to go above and beyond. Own it, Do it Do what you say you will do. Anticipate and prevent potential problems. Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.). Follow up on inquiries promptly and accurately. Take personal responsibility for your work area and the quality of your work. Communicate clearly, respectfully, and in a timely manner. Perform as One Team Speak positively about Great Lakes, team members, and patients. Demonstrate respect and attentiveness to team members when communicating. Recognize and share successes of the Great Lakes Way in action. Proactively offer to help others. Be flexible and embrace change with a positive attitude. Contribute to a fun, energetic, and positive work environment. Practice blameless problem solving, assuming the positive intentions of others. Strive for Excellence Share information, knowledge, and expertise. Be relentless about acting on opportunities to learn and improve. Ask for, accept, and use feedback. Look for and act on opportunities for continuous improvement. Primary Duties and Responsibilities include the following: Greet and identify patients and visitors as they enter the office Direct patients to complete pre exam paperwork using company provided systems Review patient charts to ensure proper documentation and information are enclosed in accordance with practice policies Obtain additional patient information as needed Verify and confirm insurance(s) and authorizations Direct patients and visitors to be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary Assist in maintaining a neat and organized waiting room Receive and document payments from patients attributed to copays, deductible, out of pocket services, and past due balances Schedule or reschedule patients appointments according to practice guidelines Perform other related duties as assigned Overtime opportunities may be available as needed Additional Duties and Responsibilities include the following: Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner. Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel. Routing and sorting documents within our digital fax tank. Handle requests from patients related to the GLMI Patient Portal Access and utilize other medical based systems as assigned Necessary Skills: Ability to perform each duty as listed above Strong computer skills including use of information systems and Google based programs Problem solving skills Strong oral communication skills including both phone and in person Strong customer service skills and diplomacy Experience in radiology or medical terminology preferred Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications: High School Diploma or Equivalent, prior administrative experience helpful. Physical and Mental Requirements: May be asked to lift up to 25 pounds Standing, walking, sitting, keyboard use for long periods of time Ability to listen and communicate with patients face to face or over the phone Will be required to read, write, work in a fast-paced office setting Ability to make decisions and think quickly Must have mental and physical capabilities to perform all tasks listed above
    $18-23 hourly 60d+ ago
  • Customer Service Representative

    Richelieu Hardware 4.3company rating

    Patient access representative job in Springville, NY

    Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry. Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership. These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces. Our Opportunity We are currently seeking an Customer Service Representative to join our team of professionals. Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube. Key Responsibilities As a critical and meaningful role within the Richelieu organization, the Customer Service Representative is primarily responsible for providing customer service support to the company by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This person will specialize in supporting our vast closet solutions. This position is also responsible for ensuring that excellent standards of service and high levels of customer satisfaction are maintained. The Customer Service Representative will report directly to the Operations Manager. Answer phone calls from customers placing orders as well as provide sales quotes Work closely alongside outside sales representatives with customer orders and quotes Assist walk-in customers in the showroom with questions and order placement Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom Research product solutions for customers to solve field-project issues Hours of operation are Monday to Friday, day shift only. This position may require lifting/pushing/carrying items up to or more than 50 pounds, working around fumes, airborne particles, or toxic chemicals What We Are Looking For Experience providing customer service by phone or in-person, sitting at a desk for long periods of time Knowledge, or curiosity with the ability to learn, about interior design, cabinetry, millwork, kitchen and bath design, or closets Good general math ability; comfortable and adept at working with nprecise numbers and calculations Excellent communication skills, maintaining a positive and professional demeanor with all customers Thorough and committed to providing top-quality service to Richelieu customers, in accordance with our first core value: Customer Focus Highly desired - fluency in Spanish to assist with our bilingual customers AS400 (database) experience is preferred but not mandatory High school graduate or equivalent required; additional college or educational courses may be helpful Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks Compensation and Benefits Competitive market-based hourly pay rate of $21.63 an hour Group insurance program (medical, dental, vision, life, disability, etc.) Employee Stock Purchase Plan with employer matching 401(K) with employer matching Paid vacation, sick days, and holidays #RichelieuHR
    $21.6 hourly 60d+ ago
  • Float Registration Specialist

    Dent Neurologic Group LLP 4.5company rating

    Patient access representative job in Orchard Park, NY

    Job DescriptionDent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits: Work-Life Balance (no overnight shifts) Medical, Dental & Vision Plans Life Insurance 401(k) Retirement Plan Critical Illness, Accident, & Legal Plans Wellness Program Learning & Development Opportunities Paid Time Off Paid Holidays Free Onsite Parking at All Locations Shift: Monday-Friday, 8 hour shift. Hours vary depending on clinic/shift covering. Can be scheduled as early as 6:00 am and as late as 7:30pm. Typically 7:30am-4:00pm Location: Potential to work at any Dent location (Amherst, Williamsville, Orchard Park) Responsibilities of Position: Greeting and directing patients, their families, vendors, pharmaceutical representatives, and other Dent business associates. Verifies and updates patient demographics. Obtains patient consent to treat to ensure accurate billing. Assists patients with various Dent forms, and obtains insurance waiver signatures as necessary. Processes appropriate forms, and copies insurance card information. Receive payments on patient accounts; compares cash receipts and payments in balancing daily receipts, logging and securing payments according to policy set forth by Dent. Completes cross training in other clinic areas where applicable including checkout, medical secretary and medical assistant. Training: Two weeks of hands on training including an overview of insurance. Additional training in each clinic. Continuous training as needed. Compensation: Most candidates will start within the first quartile of the pay range Rates are commensurate with experience EEO Statement Dent Neurologic Institute offers an inclusive work environment built on kindness and respect for all. Dent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws as the basis for an employment decision. All qualified individuals are encouraged to apply and will receive consideration. Monday-Friday 8 hours/day; Availability between 6:30am-7pm 40 hours/week
    $30k-35k yearly est. 14d ago
  • Casual Customer Service Representative $17 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Patient access representative job in Olean, NY

    Casual offers approx. 8-15 hours weekly. Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
    $30k-37k yearly est. 43d ago
  • Patient Registration Specialist

    The Chautauqua Center, Inc. 4.1company rating

    Patient access representative job in Jamestown, NY

    Description: Patient Registration Specialist/Certified Application Counselor Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications. Job Duties: * Experience as a Navigator or Certified Application Counselor (CAC) who assists individuals with application through the NYS Marketplace, preferred. * Provide efficient and professional telephone services, transfer calls according to established protocols * Participates in daily "planned" discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as: no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE's; preventive services * Educates the patient as to the date and time of this visit. * Performs clerical functions for provider within the sphere of responsibility. * Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours * Respect and maintain privacy and dignity of agency patients, always ensure patients/TCC guests confidentially * Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff * Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures * Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale * Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily * Maintains and builds on the general information and knowledge of available resources for patients within the community * Explains and assists individuals/community with new patient paperwork/packets and new patient orientation * Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records. * Initiates the medical record by creating and processing the patient care record folder. * Corrects and communicates patient records problems according to established procedures * Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved. * Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities. * Keeps health care providers informed by communicating availability or unavailability of the record. * Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. * Performs other duties as assigned * Send Office Manager a weekly supply order * Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction * Recognize and maintain confidentiality of work materials as appropriate * Works independently in the absence of supervision; * Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion. * Treats others with consideration, courtesy and respect. * Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan. * Follow TCC's policies and procedures * Participates in the maintenance of a clean and safe environment. * Remains calm and continues to work effectively in stressful situations. * Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities. * Must plan one's own work such that it is accomplished in the allocated time. * Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed. * Identify outreach and financial opportunities within the community (ie, school, senior, employer) * On Occasion attends/conducts community/TCC events, forums, presentations * Adheres to the Smoke Free Environment policy. * Performs other duties as assigned Education/Skills/Qualifications: * High School diploma or equivalent * Must have computer knowledge, Microsoft Excel and Word * Associate degree from an accredited school is preferred * Excellent interpersonal and communication skills * One year of work experience in an organization performing duties * Computer competency * Bilingual in Spanish helpful * Correct English usage, grammar, and spelling * Basic math skills * Operate office equipment. * Ability to learn office methods, rules and policies * Ability to interact effectively and in a supportive manner with persons of all backgrounds * Understand and carry out verbal and written instructions * Perform arithmetic calculations * Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) * Ability to use sound judgment and independent thinking * Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community * Valid driver's license * Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace Understands and is willing to support the Mission of The Chautauqua Center is "To deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams". The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position. The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
    $34k-39k yearly est. 60d+ ago
  • Customer Service Representative II

    Genpt

    Patient access representative job in Falconer, NY

    Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). JOB DUTIES: • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • May handle customer returns. • May support specific customer(s). • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. • Performs other duties as assigned. • Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires. EDUCATION & EXPERIENCE: Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: • Excellent communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Strong computer skills. • Strong negotiation skills. • Basic product knowledge. • Reliability, organization, and attention to detail required. COMPANY INFORMATION: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Pay: $ - $ / hour Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $30k-39k yearly est. Auto-Apply 7d ago
  • Patient Registration Specialist

    TCC Health

    Patient access representative job in Jamestown, NY

    Description: Patient Registration Specialist/Certified Application Counselor Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications. Job Duties: Experience as a Navigator or Certified Application Counselor (CAC) who assists individuals with application through the NYS Marketplace, preferred. Provide efficient and professional telephone services, transfer calls according to established protocols Participates in daily "planned" discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as: no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE's; preventive services Educates the patient as to the date and time of this visit. Performs clerical functions for provider within the sphere of responsibility. Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours Respect and maintain privacy and dignity of agency patients, always ensure patients/TCC guests confidentially Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily Maintains and builds on the general information and knowledge of available resources for patients within the community Explains and assists individuals/community with new patient paperwork/packets and new patient orientation Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records. Initiates the medical record by creating and processing the patient care record folder. Corrects and communicates patient records problems according to established procedures Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved. Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities. Keeps health care providers informed by communicating availability or unavailability of the record. Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. Performs other duties as assigned Send Office Manager a weekly supply order Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction Recognize and maintain confidentiality of work materials as appropriate Works independently in the absence of supervision; Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion. Treats others with consideration, courtesy and respect. Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan. Follow TCC's policies and procedures Participates in the maintenance of a clean and safe environment. Remains calm and continues to work effectively in stressful situations. Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities. Must plan one's own work such that it is accomplished in the allocated time. Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed. Identify outreach and financial opportunities within the community (ie, school, senior, employer) On Occasion attends/conducts community/TCC events, forums, presentations Adheres to the Smoke Free Environment policy. Performs other duties as assigned Education/Skills/Qualifications: High School diploma or equivalent Must have computer knowledge, Microsoft Excel and Word Associate degree from an accredited school is preferred Excellent interpersonal and communication skills One year of work experience in an organization performing duties Computer competency Bilingual in Spanish helpful Correct English usage, grammar, and spelling Basic math skills Operate office equipment. Ability to learn office methods, rules and policies Ability to interact effectively and in a supportive manner with persons of all backgrounds Understand and carry out verbal and written instructions Perform arithmetic calculations Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to use sound judgment and independent thinking Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community Valid driver's license Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace Understands and is willing to support the Mission of The Chautauqua Center is "To deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams". The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position. The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
    $29k-40k yearly est. 60d+ ago
  • Float Registration Specialist

    Dent Neurologic Institute 4.5company rating

    Patient access representative job in Orchard Park, NY

    Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits: * Work-Life Balance (no overnight shifts) * Medical, Dental & Vision Plans * Life Insurance * 401(k) Retirement Plan * Critical Illness, Accident, & Legal Plans * Wellness Program * Learning & Development Opportunities * Paid Time Off * Paid Holidays * Free Onsite Parking at All Locations Shift: Monday-Friday, 8 hour shift. Hours vary depending on clinic/shift covering. Can be scheduled as early as 6:00 am and as late as 7:30pm. Typically 7:30am-4:00pm Location: Potential to work at any Dent location (Amherst, Williamsville, Orchard Park) Responsibilities of Position: * Greeting and directing patients, their families, vendors, pharmaceutical representatives, and other Dent business associates. * Verifies and updates patient demographics. * Obtains patient consent to treat to ensure accurate billing. Assists patients with various Dent forms, and obtains insurance waiver signatures as necessary. * Processes appropriate forms, and copies insurance card information. * Receive payments on patient accounts; compares cash receipts and payments in balancing daily receipts, logging and securing payments according to policy set forth by Dent. * Completes cross training in other clinic areas where applicable including checkout, medical secretary and medical assistant. Training: * Two weeks of hands on training including an overview of insurance. * Additional training in each clinic. * Continuous training as needed. Compensation: * Most candidates will start within the first quartile of the pay range * Rates are commensurate with experience EEO Statement Dent Neurologic Institute offers an inclusive work environment built on kindness and respect for all. Dent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws as the basis for an employment decision. All qualified individuals are encouraged to apply and will receive consideration. Monday-Friday 8 hours/day; Availability between 6:30am-7pm 40 hours/week
    $30k-35k yearly est. 3d ago
  • Patient Services Representative (PSR)

    Gppc

    Patient access representative job in Orchard Park, NY

    Patient Services Representative (PSR)/Medical Receptionist Join General Physician, P.C. Are you a Medical Receptionist (PSR) looking to take your career to the next level? General Physician, P.C., one of Western New York's most esteemed multi-specialty medical groups, is excited to welcome dedicated PSR's to our growing family. With a competitive salary, comprehensive benefits, and a strong commitment to work-life balance, this is an opportunity you won't want to miss. Location: OBGYN Office in Orchard Park, NY Position Type: Part-time, 24 hours per week. Schedule varies but availability needed Monday, Tuesday, Friday between 6:30am-6:15pm. Why General Physician, P.C.? Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime! Comprehensive Benefits: Medical, dental, vision, and more. Generous PTO: Enjoy your well-deserved time off. 401(K) with 3% Employer Contribution: Secure your financial future. Employee Discounts: Exclusive deals, including Verizon Wireless. What you will be doing: The primary purpose of this position is to serve as the initial point of contact with patients and family members through administrative duties such as check-in, check-out, and scheduling of appointments to help ensure efficient operations and patient flow. Perform check-in duties such as verifying patient demographics and insurance eligibility, processing appropriate authorization forms, collecting co-payments, and following specific service line protocols. Complete patient pre-registration by verifying insurance eligibility and contacting patients with questions/concerns, reviewing patient financial responsibility, and chart preparation following the Quality Checklist. Check out patients upon appointment completion, schedule follow-up appointments and procedures, provide proper paperwork, and relay necessary information to patients. Answer phones and route communication appropriately, schedule appointments and document patient interaction in the EMR system in a timely manner. Manage incoming mail and fax documents in accordance with company policy, and process medical record requests and referrals. Process end-of-day reconciliation of cash and credit card payments. Perform general office duties such as document preparation, scanning, and filing. Maintain the cleanliness of the patient waiting room and ensure proper notification is made regarding the timeliness of appointments. Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures, in accordance with internal and legal regulations. Deliver exemplary customer service to provide a positive patient experience across the organization. Perform other duties assigned by management. The education and experience you need: High school diploma required; two-year college degree preferred Proven work experience in a healthcare facility or strong customer service experience preferred Knowledge of insurance and medical terminology preferred Strong written and verbal communication skills with ability to utilize computer programs Join General Physician, P.C., and make a difference in the lives of patients while advancing your career! * The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.
    $33k-39k yearly est. 1d ago

Learn more about patient access representative jobs

How much does a patient access representative earn in Olean, NY?

The average patient access representative in Olean, NY earns between $29,000 and $47,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average patient access representative salary in Olean, NY

$37,000
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