Patient access representative jobs in Rapid City, SD

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Account Management Representative

FEMA Disaster Management Accountant
CDM Smith 4.8
Patient access representative job in Rapid City, SD
CDM Smith is seeking a Forensic Accounting Specialist with expertise in disaster fraud claims. This role is critical in evaluating and analyzing financial data related to disaster-related claims, including property damage, business interruption, and other loss categories. The specialist will conduct thorough forensic investigations to identify discrepancies, detect potential fraud, and ensure the integrity and fairness of claim settlements. By applying advanced accounting, auditing, and investigative techniques, this individual will play a key role in supporting accurate and just outcomes for all stakeholders. Successful final candidate could also be asked to work in Las Vegas, NM or Mora, NM. - Claim Assessment and Quantification: Analyze financial records and supporting documentation to determine the validity and value of disaster-related claims. This may involve reviewing income statements, balance sheets, production reports, payroll records, and supplier contracts to calculate losses accurately. - Business Interruption Analysis: Assess the extent of business interruption and estimate lost profits, continuing expenses, and extra costs incurred during the recovery period. - Investigating Fraudulent Claims: Detect red flags, investigate suspicious transactions, and differentiate legitimate losses from inflated or fabricated claims. - Documentation and Evidence Gathering: Collect and organize all necessary documentation to support claim amounts. This includes gathering invoices, receipts, contracts, photographs, and statements. - Damage Estimation: Using financial modeling and industry benchmarks, estimate the total financial impact of the disaster on the applicant's assets, inventory, and operations. - Expert Testimony and Litigation Support: In cases of disputes or litigation, Specialist may be required to present their findings in court, provide expert testimony, and assist attorneys in building their cases. - Performs other duties as assigned. \#LI-LP2 **Job Title:** FEMA Disaster Management Accountant **Group:** WAF Field Mod Fringe **Employment Type:** Temporary **Minimum Qualifications:** - 15 years of in-field experience or 10 years of in-field of expertise with a bachelor's degree. - HS Diploma or equivalent. - Domestic travel is required. **Preferred Qualifications:** - Certification such as CPA (Certified Public Accountant), CFE (Certified Fraud Examiner), or CFF (Certified in Financial Forensics). **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 100% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Skills and Abilities:** - Must be a U.S. citizen and be able to obtain a FEMA Badge, which includes a background investigation for a Public Trust position. - Demonstrates good organizational skills to balance and prioritize work. - Strong attention to detail. - Strong written and oral communication skills. - Ability to work with multiple stakeholders and process a large volume of requests. - Ability to adapt to change quickly and remain flexible. **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $59.85 **Pay Range Maximum:** $126.00 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Successful candidate will be required to work in office and field locations as needed. **Driver's License Requirements:** An appropriate and valid driver's license is required. **Seeking candidates for a potential future opportunity!:** We are excited to announce that CDM Smith won the next 5-year contract for Public Assistance Technical Assistance Contractors - PA TAC V in the West Zone. The West Zone includes Alaska, Washington, Oregon, Idaho, Nevada, California, Arizona, Northern Mariana Islands, American Samoa, Guam, Hawaii, Nebraska, Iowa, Kansas and Missouri. We are looking for qualified candidates for this position in anticipation of future project opportunities. Please note this is an "Evergreen" position which will be used to build our candidate pool but is not a role that is open at this time. If you are interested in being considered for this position should this position become available, we encourage you to apply to be part of our talent community. By having your information on file, we can reach out to you when this or a similar role officially opens. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$58k-72k yearly est. 60d+ ago
Patient Access Specialist | Spine Center | 40hrs/week
Sanford Health 4.2
Patient access representative job in Rapid City, SD
Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Facility: Black Hills Ortho&Spine Ctr Location: Rapid City, SD Address: 7220 Mt Rushmore Rd, Rapid City, SD 57702, USA Shift: 8 Hours - Day Shifts Job Schedule: Full time Weekly Hours: 40.00 Salary Range: $16.50 - $26.50 Department Details Monday through Friday 8:00am-5:00pm Job Summary The Patient Access Specialist reviews and validates insurance eligibility, prior authorization and/or referral of medication, procedures, etc.; determines if insurance meets prior authorization criteria. Collects necessary documentation and communicates with third party payers, healthcare professionals and customers to prioritize requests. Verifies patient registration and confirms benefit coverage, including deductibles and out-of-pocket expenses; researches and verifies covered benefits for ordered tests, procedures, and other services. Responsible for assuring that prior authorization for medical services, including testing, procedures, surgery, Durable Medical Equipment (DME), and medications is completed and confirmed. Obtains diagnosis(es)/CPT code(s) from medical chart and/or provider office. Contacts third party payer to determine appropriate prior authorization process. Works closely with provider offices to obtain and clarify documentation to demonstrate medical necessity. If medical necessity criteria are not met, follows up with provider offices with guidance for Advanced Beneficiary Notices (ABN) or waivers that releases the financial burden of scheduled services from the facility to the patient. Reviews professional services denials; works with clinics and third party payers on appeal process. Assures all required referrals are in place; may work on outgoing referrals for care outside Sanford Health. May have minimal telephonic patient interaction concerning provider referrals. May notify appropriate insurance companies when patients have checked in for inpatient services and procedures requiring observation periods. Documents work in case management module; provides direction to utilization management, case management, and nursing regarding what action needs to be taken. Collaborates with case management, social work, utilization management, and other cross-functional teams across the enterprise. Assists with the design and management of data including the preparation of reports and presentations. Qualifications High school diploma or equivalent preferred. Post-secondary education helpful. Minimum of two years of experience in a hospital or clinic setting required. Understanding of medical terminology, insurance background, office equipment and computers is required. Benefits Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit *********************************** . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call ************** or send an email to ************************ . Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Req Number: R-0242879 Job Function: Revenue Cycle Featured: No
$16.5-26.5 hourly 18d ago
Patient Access Specialist I | Med360
Monument Health
Patient access representative job in Rapid City, SD
Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Rapid City, SD USA Department MHMC-RC Med360 Scheduled Weekly Hours 40 Starting Pay Rate Range $17.10 - $19.66 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary It starts with heart. That is what you will do each day. As a Patient Access Specialist I at Monument Health, you can begin your healthcare career with no experience necessary. You will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and- most importantly- a life-changing career. You will make a difference. Every day. As a Patient Access Specialist I, you are responsible for the integrity of all front-end patient access and registration functions including support of excellent patient care and seamless revenue cycle process. You are the first person our patients see each time they enter the facility or department! You are a trusted resource to provide service excellence to all patients, families, physicians, clinicians, and internal departments. Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you'll join us. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: * Supportive work culture * Medical, Vision and Dental Coverage * Retirement Plans, Health Savings Account, and Flexible Spending Account * Instant pay is available for qualifying positions * Paid Time Off Accrual Bank * Opportunities for growth and advancement * Tuition assistance/reimbursement * Excellent pay differentials on qualifying positions * Flexible scheduling Job Description Essential Job Functions: * Accountable for accurately collecting demographics, confirming patient identity, guarantor assignment, and coverage information and verification from patients or informants including obtaining necessary documents for check-in or admission among various patient settings, utilizing various communication methods (i.e phone, letters, face-to-face, bedside). * Assists in achieving the strategic objectives of Monument Health by following Revenue Cycle guidelines. Including participating in quality assurance and improvement activities. * Demonstrates knowledge of payer information and benefits, including Medicare, Medicaid, and commercial payers as well as third party liability payers. * Performs point of service collections including prepayments, outstanding balances, co-payment and co-insurance; daily reconciliation of cash drawer. Provides patients with basic account reconciliation. * Initiates financial clearance by providing patient with cost estimates for scheduled services. Properly escalates financial clearance needs on behalf of the patient. * Review and understand authorization and referral records to confirm financial clearance. * Educates patient and maintains regulatory compliance as required by distributing and/or obtaining required forms and signatures including consents for treatment and financial agreements, ABN/waivers, and other regulatory forms. * Performs business office duties including incoming phone calls and messages, in-basket messaging, patient communications, intra-departmental communications, scanning/faxes, taxi vouchers, mail distribution, lost and found, safe and valuables and other duties as assigned. * Provides service excellence including way-finding, reception. Demonstrates the importance of satisfying the needs of the customer by interacting with him/her in a friendly and caring way, being attentive to both emotional and physical needs. Takes responsibility to maintain communication with the customer in order to provide a secure and pleasant experience throughout the system. * May obtain referrals and order transcription, as applicable to service area. * Perform patient scheduling and check-out, including pre-arrival management for upcoming services per protocols within the supported department, managing and monitoring patient wait lists and recall lists appropriately. * Maintain registration related work queues including ongoing resolution of errors. * Working knowledge of the electronic medical record: advanced directives, release of information, patient portal proxy forms. Ability to educate patient on the patient basic purpose, and regulations. * Address account inquires, resolve or escalate inquiries as appropriate. * In order to provide the highest quality of care to our patients, individuals may be required to work beyond normal scheduled shifts and will be required to comply with Monument Health's Attendance Policy. * May perform patient movement activities in the electronic medical record. * May arrange patient transportation and other enabling services. * Assist clinical care team as needed including providing transport in cooperation with clinical team direction. * Responsible for attending all mandatory education, compliance and safety program sessions. * Required to comply with all current and future policies and procedures and report directly to the supervisor. * All other duties as assigned. Additional Requirements Preferred: Education - High School Diploma/GED Equivalent Work Experience - 1+ years Customer Service Experience; 1+ years Patient Relations Experience; 1+ years Medical Patient Accounts/Financial Services Experience Physical Requirements: Medium work - exerting up to 10 pounds of force constantly (67-100% of the time), and/or up to 25 pounds of force frequently (34-66% of the time), and or up to 50 pounds of force occassionally (up to 33% of the time), and/or up to 50 pounds seldomly to move objects. Possible exposure to blood, bodily fluids, or tissues. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours. Job Category Revenue Cycle Job Family Registration and Scheduling Shift Employee Type Regular 10 Monument Health Rapid City Hospital, Inc. Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
$17.1-19.7 hourly Auto-Apply 27d ago
Patient Access Specialist I | Cardiology Clinic
Monumenthealth
Patient access representative job in Rapid City, SD
Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department MHHVI Cardiac Services Scheduled Weekly Hours 40 Starting Pay Rate Range $17.10 - $19.66 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary It starts with heart. That is what you will do each day. As a Patient Access Specialist I at Monument Health, you can begin your healthcare career with no experience necessary. You will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and- most importantly- a life-changing career. You will make a difference. Every day. As a Patient Access Specialist I, you are responsible for the integrity of all front-end patient access and registration functions including support of excellent patient care and seamless revenue cycle process. You are the first person our patients see each time they enter the facility or department! You are a trusted resource to provide service excellence to all patients, families, physicians, clinicians, and internal departments. Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you'll join us. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: *Supportive work culture *Medical, Vision and Dental Coverage *Retirement Plans, Health Savings Account, and Flexible Spending Account *Instant pay is available for qualifying positions *Paid Time Off Accrual Bank *Opportunities for growth and advancement *Tuition assistance/reimbursement *Excellent pay differentials on qualifying positions *Flexible scheduling Job Description Essential Job Functions: Accountable for accurately collecting demographics, confirming patient identity, guarantor assignment, and coverage information and verification from patients or informants including obtaining necessary documents for check-in or admission among various patient settings, utilizing various communication methods (i.e phone, letters, face-to-face, bedside). Assists in achieving the strategic objectives of Monument Health by following Revenue Cycle guidelines. Including participating in quality assurance and improvement activities. Demonstrates knowledge of payer information and benefits, including Medicare, Medicaid, and commercial payers as well as third party liability payers. Performs point of service collections including prepayments, outstanding balances, co-payment and co-insurance; daily reconciliation of cash drawer. Provides patients with basic account reconciliation. Initiates financial clearance by providing patient with cost estimates for scheduled services. Properly escalates financial clearance needs on behalf of the patient. Review and understand authorization and referral records to confirm financial clearance. Educates patient and maintains regulatory compliance as required by distributing and/or obtaining required forms and signatures including consents for treatment and financial agreements, ABN/waivers, and other regulatory forms. Performs business office duties including incoming phone calls and messages, in-basket messaging, patient communications, intra-departmental communications, scanning/faxes, taxi vouchers, mail distribution, lost and found, safe and valuables and other duties as assigned. Provides service excellence including way-finding, reception. Demonstrates the importance of satisfying the needs of the customer by interacting with him/her in a friendly and caring way, being attentive to both emotional and physical needs. Takes responsibility to maintain communication with the customer in order to provide a secure and pleasant experience throughout the system. May obtain referrals and order transcription, as applicable to service area. Perform patient scheduling and check-out, including pre-arrival management for upcoming services per protocols within the supported department, managing and monitoring patient wait lists and recall lists appropriately. Maintain registration related work queues including ongoing resolution of errors. Working knowledge of the electronic medical record: advanced directives, release of information, patient portal proxy forms. Ability to educate patient on the patient basic purpose, and regulations. Address account inquires, resolve or escalate inquiries as appropriate. In order to provide the highest quality of care to our patients, individuals may be required to work beyond normal scheduled shifts and will be required to comply with Monument Health's Attendance Policy. May perform patient movement activities in the electronic medical record. May arrange patient transportation and other enabling services. Assist clinical care team as needed including providing transport in cooperation with clinical team direction. Responsible for attending all mandatory education, compliance and safety program sessions. Required to comply with all current and future policies and procedures and report directly to the supervisor. All other duties as assigned. Additional Requirements Preferred: Education - High School Diploma/GED Equivalent Work Experience - 1+ years Customer Service Experience; 1+ years Patient Relations Experience; 1+ years Medical Patient Accounts/Financial Services Experience Physical Requirements: Medium work - exerting up to 10 pounds of force constantly (67-100% of the time), and/or up to 25 pounds of force frequently (34-66% of the time), and or up to 50 pounds of force occassionally (up to 33% of the time), and/or up to 50 pounds seldomly to move objects. Possible exposure to blood, bodily fluids, or tissues. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours. Job Category Revenue Cycle Job Family Registration and Scheduling Shift Employee Type Regular 10 Monument Health Rapid City Hospital, Inc. Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
$17.1-19.7 hourly Auto-Apply 12d ago
Patient Services Representative
Oyate Health Center
Patient access representative job in Rapid City, SD
Primary responsibilities involve providing registration and eligibility services to obtain and process demographic and insurance information for alternate resources, Purchased Referred Care services, Marketplace Sponsorship Program, and private/commercial insurance. The incumbent is responsible for scheduling, rescheduling and maintaining the clinic schedule of their assigned area. This position uses the patient schedule system to check-in scheduled and un-scheduled visits within the Oyate Health Center (OHC). The position requires the incumbent to work on a rotating basis. Essential Functions Answers telephone and greets visitors; provides information and assistance; schedules appointments; and resolves problems. Gathers patient demographic information, updates patient information, and registers patients in the electronic system; determines eligibility for services; and obtains documentation of Indian blood or other documentation of Tribal membership. Obtains and verifies the health records and RPMS Patient Registration information including Medicaid, Medicare, and private/commercial insurance eligibility prior to clinic visits. Interviews patient to gather information and establishes a new health record and/or contacts Health Information Management to re-establishes inactive health records if necessary... Assists patients in completing new or updated forms for the RPMS Patient Registration System. Identifies and obtains pre-authorization for the patient when needed. Prepares documents and obtains patient's and/or guardian's signature on required forms as needed, files or routes documents to others appropriately. Ensures that minor consent forms are prepared, completed, and filed in patient medical chart. Schedule appointments and follow up appointments when necessary. Call patients in advance of scheduled appointment to confirm appointment and collect necessary data to verify insurance eligibility. Identifies and obtains pre-authorization for the patient when needed. Maintains, key-enters, updates, and verifies all Alternate Resources data necessary for patient registration and for accurate billing, and makes corrections as necessary to improve the Patient Registration System. Assists with orientation of new personnel and provides orientation specific to appointments desk processes as needed. Works in coordination with Benefits Coordinators to establish patient eligibility for the Marketplace Sponsorship Program. Completes necessary tracking forms and turn in weekly or as requested. Provides reports in accordance with established schedule and format as requested. Maintains adequate supply of required forms/documents. Participates on performance improvement teams and other committees as assigned. Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA). Performs related duties. Requirements Participates in Core Connections training and applies GPTLHB Core Connections concepts and practices in their work. Knowledge of HIPAA. Knowledge of eligibility requirements and acceptable documentation. Knowledge of patient registration principles. Knowledge of medical terminology. Knowledge of current state laws concerning vital statistic records and birth/death certificates. Knowledge of modern office practices and procedures. Knowledge of the correct and effective use of English, including grammar, spelling, and punctuation. Knowledge of assigned department's policies and procedures. Knowledge of computers and job-related software programs. Knowledge of customer service principles. Ability to work with personal computer and utilize a variety of software applications, including database and office software systems. Ability to communicate clearly and effectively, both orally and in writing, using tact and sensitivity. Ability to organize the multiple demands of the job. Skill in prioritizing and organizing work, and maintenance of files and records. Skill in the provision of customer services. Skill in the use of such office equipment as a computer, scanner, fax machine, and copier. Skill in oral and written communication. Education/Experience/Certificates/Credentials High school diploma or equivalent. One (1) year of administrative office support experience sufficient to understand the major duties of the position, and to be able to answer questions and resolve problems. Experience in a clinic setting is preferred. Must successfully pass a criminal and background check, and a pre-employment drug screen. The GPTLHB is a tribal organization which follows tribal preference laws. It is our policy to give preference to qualified Indian/Tribal candidates over qualified non-native candidates in hiring decisions, if all other qualifications are equal. Employment is contingent upon the outcome of all required criminal background checks. Compliance with our Employee Health Procedure is a condition of employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs require that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required .
$28k-33k yearly est. Auto-Apply 6d ago
CSR I Operations - OPM PSHB
Maximus 4.3
Patient access representative job in Rapid City, SD
Description & Requirements Maximus is seeking a CSR I operations team to support our OPM - PSHB program, Must have experience working on the PSHB program Must have the ability to pass a federal background check. Must have the ability to go on site in Pharr, TX to pick up equipment. **This is a full time, remote role** Home Office Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps or higher required (you can test this by going to ****************** - Private work area and adequate power source - Computer/Laptop (no tablets or Chrome books) Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. - - Customer service is the primary function. - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Respond to incoming calls, and make occasional outbound calls - Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks - Complete basic call-related input in computer terminal to phone inquiries - Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate - Attention to detail, ability to multitask is required - Meet Quality Assurance (QA) and other key performance metrics - Track and document all inquiries using the applicable systems - Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures - Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - Must be able to speak and read English clearly, professionally and fluently. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.25 Maximum Salary $ 20.32
$27k-34k yearly est. Easy Apply 4d ago
Patient Service Coordinator / Receptionist
Rapid City Medical Center
Patient access representative job in Rapid City, SD
Job DescriptionSalary: Join Our Team as a Patient Service Coordinator at Rapid City Medical Center! Rapid City Medical Center is seeking a friendly and organized Patient Service Coordinator to be the first point of contact for our patients. In this vital role, youll greet and assist patients during check-in, handle important paperwork, verify insurance and patient information, schedule appointments, collect payments, and manage phone communications with professionalism and care. If you enjoy working in a fast-paced healthcare environment and take pride in providing excellent customer service, wed love to have you on our team! This position offers a $500 sign on bonus! Who We Are Rapid City Medical Center is a physician clinic dedicated to excellence, choice, and patient-centered care. We prioritize building strong relationships with our patients, partnering with them throughout their health journey. Our team of 90 physicians and advanced practice providers, supported by over 400 employees, combines leading-edge technology with medical expertise to ensure efficient and effective appointments and smooth insurance interactions. We thrive on collaborating with smart, compassionate individuals. Our work can be challenging, but we are motivated by serving our families, friends, and community in meaningful ways. We value work-life balance and career satisfaction, offering competitive wages, exceptional benefits, and a workplace where you can feel proud of your contributions. Our benefits package includes health, dental, and vision insurance, 401(k) with profit sharing, life insurance, short- and long-term disability coverage, seven paid holidays plus a floating birthday, paid time off (PTO), and flexible scheduling to support important personal and family milestones. EDUCATION: High school diploma. Must be 18 years or older. DUTIES AND RESPONSIBILITIES: Greet patients in a polite, prompt, helpful manner and provide any necessary instructions/directions. Update patient information, collect minimum payment according to protocols, ensure completion of any required forms, and informs clinical staff of patients arrival. Maintain orderly waiting areas. Coordinate, schedule and reschedule patient appointments, answering questions as able or assisting the patient in getting questions answered. Answer telephone, screen calls and takes messages as needed. Attend meetings as required. Communicate with Team Leader regarding all matters relating to patient services, work scheduling, and clinic policy. Perform other duties as assigned. KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS: Knowledge of office policies and procedures and reception tasks. Knowledge and skill of how to operate office equipment and computers. Knowledge of Customer Service principles, concepts and techniques. Skills in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system. Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationship with patients, families, physicians, staff and other customers. Ability to organize and prioritize tasks effectively. Performs other duties as assigned. PHYSICAL AND ENVIRONMENTAL WORKING CONDITIONS: Work is performed in an office environment. Work may require hand dexterity for computer keyboarding, the telephone and other office machine operations. Sitting for extended periods of time and must be able to view computer screens for extended periods of time. Work may be stressful at times. Interaction with others is constant, may be interruptive and may involve dealing with ill patients. Must maintain patient confidentiality. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.
$31k-41k yearly est. 18d ago
Customer Service Representative - Rapid City, SD
Kedia Corporation
Patient access representative job in Rapid City, SD
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-35k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Bruce Kitterman-State Farm Agent
Patient access representative job in Rapid City, SD
Job DescriptionBenefits: Health Insurance Reimbursement Competitive Pay Retirement Savings with Company Match 24 Days of Paid Time Off Bonus and Commission based on Results Tuition Reimbursement Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? Do you want to be part of an award-winning team? If you answered yes to these questions, working with Kitterman State Farm, may be the career for you! Responsibilities Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Establish customer relationships and follow up as needed. Marketing of our agency and State Farm products to meet customer needs As an Agent Team Member*, you will receive... Salary guaranteed plus Commission & Bonus 24 Days of Paid Time Off Vacation - 16 days of paid time off Holidays - 8 days paid company holidays Retirement - SIMPLE IRA with 3% Employer Match Health Insurance Reimbursement Tuition Reimbursement Growth potential and an opportunity for advancement within our agency In addition to these great benefits, we also offer an outstanding culture and a winning team environment you will thrive in! Requirements Excellent communication skills - written & verbal Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service based on customer needs Ability to work in a team environment Ability to effectively relate to a customer Property and Casualty license (must be able to obtain) Salary depending on experience. If you are motivated to succeed and can see yourself in this role, please apply! We would love to talk to you about joining our team at Kitterman State Farm! *This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$27k-35k yearly est. 10d ago
Customer Service Representative
Planet Fitness-PF Baseline Fitness
Patient access representative job in Rapid City, SD
Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA - Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
$27k-35k yearly est. 10d ago
Patient Services Representative
Great Plains Tribal Leaders Health Board Inc. 3.4
Patient access representative job in Rapid City, SD
Primary responsibilities involve providing registration and eligibility services to obtain and process demographic and insurance information for alternate resources, Purchased Referred Care services, Marketplace Sponsorship Program, and private/commercial insurance. The incumbent is responsible for scheduling, rescheduling and maintaining the clinic schedule of their assigned area. This position uses the patient schedule system to check-in scheduled and un-scheduled visits within the Oyate Health Center (OHC). The position requires the incumbent to work on a rotating basis. Essential Functions Answers telephone and greets visitors; provides information and assistance; schedules appointments; and resolves problems. Gathers patient demographic information, updates patient information, and registers patients in the electronic system; determines eligibility for services; and obtains documentation of Indian blood or other documentation of Tribal membership. Obtains and verifies the health records and RPMS Patient Registration information including Medicaid, Medicare, and private/commercial insurance eligibility prior to clinic visits. Interviews patient to gather information and establishes a new health record and/or contacts Health Information Management to re-establishes inactive health records if necessary... Assists patients in completing new or updated forms for the RPMS Patient Registration System. Identifies and obtains pre-authorization for the patient when needed. Prepares documents and obtains patient's and/or guardian's signature on required forms as needed, files or routes documents to others appropriately. Ensures that minor consent forms are prepared, completed, and filed in patient medical chart. Schedule appointments and follow up appointments when necessary. Call patients in advance of scheduled appointment to confirm appointment and collect necessary data to verify insurance eligibility. Identifies and obtains pre-authorization for the patient when needed. Maintains, key-enters, updates, and verifies all Alternate Resources data necessary for patient registration and for accurate billing, and makes corrections as necessary to improve the Patient Registration System. Assists with orientation of new personnel and provides orientation specific to appointments desk processes as needed. Works in coordination with Benefits Coordinators to establish patient eligibility for the Marketplace Sponsorship Program. Completes necessary tracking forms and turn in weekly or as requested. Provides reports in accordance with established schedule and format as requested. Maintains adequate supply of required forms/documents. Participates on performance improvement teams and other committees as assigned. Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA). Performs related duties. Requirements Participates in Core Connections training and applies GPTLHB Core Connections concepts and practices in their work. Knowledge of HIPAA. Knowledge of eligibility requirements and acceptable documentation. Knowledge of patient registration principles. Knowledge of medical terminology. Knowledge of current state laws concerning vital statistic records and birth/death certificates. Knowledge of modern office practices and procedures. Knowledge of the correct and effective use of English, including grammar, spelling, and punctuation. Knowledge of assigned department's policies and procedures. Knowledge of computers and job-related software programs. Knowledge of customer service principles. Ability to work with personal computer and utilize a variety of software applications, including database and office software systems. Ability to communicate clearly and effectively, both orally and in writing, using tact and sensitivity. Ability to organize the multiple demands of the job. Skill in prioritizing and organizing work, and maintenance of files and records. Skill in the provision of customer services. Skill in the use of such office equipment as a computer, scanner, fax machine, and copier. Skill in oral and written communication. Education/Experience/Certificates/Credentials High school diploma or equivalent. One (1) year of administrative office support experience sufficient to understand the major duties of the position, and to be able to answer questions and resolve problems. Experience in a clinic setting is preferred. Must successfully pass a criminal and background check, and a pre-employment drug screen. The GPTLHB is a tribal organization which follows tribal preference laws. It is our policy to give preference to qualified Indian/Tribal candidates over qualified non-native candidates in hiring decisions, if all other qualifications are equal. Employment is contingent upon the outcome of all required criminal background checks. Compliance with our Employee Health Procedure is a condition of employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs require that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required .
$27k-31k yearly est. Auto-Apply 6d ago
Customer Service Representative
Americas Mailbox Inc.
Patient access representative job in Box Elder, SD
Join our winning team! Americas Mailbox is looking for a full-time addition to our Customer Service department. Customer Service job duties include: The Customer Service Representative works under the Customer Service Lead. Job duties will include but are not limited to providing excellent customer service for our members and potential members, by answering phone calls and emails quickly and efficiently. They will also schedule reservations for the guest rooms and campground, greet walk in customers, assist with new member sign-up, and direct calls to the appropriate team or individual. Call center experience is helpful. Functions Receive all incoming calls quickly and with a helpful attitude, routing calls to the appropriate department or individual, or assisting members with requests or questions. Respond to emails and voicemails from customers or route those to the appropriate individual. Apply payments by phone to members postage account or renew their account. Answer questions from potential new members about service plans, how to open a new account, and required documents. Assist members with scheduling mail shipments. Schedule reservations for guest rooms and campground. Provide mail to walk in customers ensuring you are providing the correct mail to the member. Accept and properly process cash payments for reservations and sales. Other duties as assigned by management Employment Standards Attention to detail Organization and time management Analytical thinking Computer skills Excellent customer service skills Ability to multitask Verbal and written communication skills Dependability Ability to work independently and as part of a team. Benefits: Paid Time Off, 401(k) after 1 year, Optional Vision, Life and Accident Insurance About Americas Mailbox: Americas Mailbox provides mail forwarding, South Dakota vehicle registration, and vehicle insurance services for Rvers, full -timers, truckers, traveling nurses, and military. We also have on-site lodging and campgrounds with hookups
$27k-35k yearly est. 60d+ ago
Front Desk
The Rushmore Hotel
Patient access representative job in Rapid City, SD
Now Hiring!! Join The Rushmore Hotel & Suites in Rapid City, SD We're hiring Front Desk Agents to join our incredible team! Positions Available: Full time and Part Time available. MUST be able to work both shifts- 7am-3pm and 3pm-11pm (no night audit shifts) Flexible Hours - We'll work with your schedule! Why You'll Love Working With Us: Paid Time Off available for part-time positions DailyPay App - Get paid the next day! Supportive team environment with opportunities to grow Be part of a fun, welcoming hospitality team that values your dependability and energy! Location: 445 Mount Rushmore Drive, Rapid City, SD Walk-Ins Welcome! Stop by and ask for an application at the front desk - we'd love to meet you. Apply today and be part of something special!
$27k-35k yearly est. 60d+ ago
Customer Service Representative Nights and Weekend
Planet Fitness 4.1
Patient access representative job in Rapid City, SD
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities · Greet/meet potential members, providing a great customer experience. · Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. · Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications · Honesty and good work ethic · Strong customer service skills · Basic computer proficiency Physical Demands · Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
$20k-27k yearly est. Auto-Apply 60d+ ago
Patient Care Specialist
Tactical Rehabilitation
Patient access representative job in Box Elder, SD
Summary/Objective: Patient Care Specialist 1 (PCS1) is an entry level role focused on assisting patients with medical equipment, ensuring proper usage instructions, and providing exceptional patient care in the office environment. The PCS1 will interact with the company's patients by addressing inquiries and resolving patient complaints. Duties/Responsibilities: Essential: Assist patients with fitting and usage instructions for medical equipment. Process patient equipment orders and verify documentation. Maintain accurate patient records and documentation. Ensure proper sanitation and maintenance of medical equipment. Provide basic troubleshooting support for equipment issues. Adhere to all safety regulations compliance regulations. Adhere to all company procedures and policies. Interact with patients for appointment scheduling. Complete Orientation & Annual Competencies Checklist. COF certification Non-Essential Assist with inventory management as needed Familiarity with products in catalogue. Assist in answering patient questions and complaints. Clean office daily and keep an organized workspace/environment. Be familiar with OHI (other health insurance). Perform other duties as assigned by management. Required Skills/Abilities: Ensure 95% accuracy in patient documentation. Consistent compliance with key performance indicators (KPI). Complete equipment orders within 24 hours. Maintain cleanliness and sanitation standards for office and all equipment. Respond to patient inquiries within 24 hours. CoF certification obtained within 12 months of hire date. Product knowledge of DME in catalogue within 12 months of hire date. Excellent communication skills including active listening. Service oriented and able to report patient grievances. Competent in Office Suite and other analogous office programs. Always display integrity, remaining honest, transparent, and respectful. Never do anything to cause harm to a patient. Be comfortable interacting with patients' feet, and willing to be in a patient's personal space for required measurements. Possess working knowledge of office equipment such as fax machine, copier, printer, and PC, as well as the ability to perform basic preventive maintenance duties. Attention to detail to ensure accuracy of electronic and print data entry in updating EMR. Keep patient first. Teamwork Education and Experience: High school diploma or equivalent. Preferred Education and Experience Associate degree. 6 months of experience in providing patient services in a health care setting, medical office, sports rehab, fitness, or retail environment. Basic knowledge of US Military, prior service or family / spouse of active duty or veteran. Physical Requirements: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Prolonged periods sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Understanding of, and ability to physically manipulate patient's limbs for casting and measuring. Ability to walk, bend, stand, kneel and reach constantly during a workday shift. Visual acuity (near and distant) is sufficient to maintain accurate records, recognize people, and understand written direction. Ability to speak and hear sufficiently to understand and give directions. Fine motor skills adequate for scheduling and preparing patients, equipment, and supplies for treatment. Work Environment: Operates in an office or satellite environment and routinely uses standard office equipment. Position Type/Expected Work Hours: This is a full-time position. Days and hours of work are Monday through Friday. Hours vary by location. Some work may be required on weekends or evenings. Supervisory Responsibilities: None required for this position. Travel: Primarily local during the business day but may vary by location. Satellite locations. Out-of-town and overnight travel may be required. Additional Eligibility Qualifications: None required for this position.
$26k-37k yearly est. 3d ago
Office and Patient Coordinator OPC
Psychiatric Medical Care 4.1
Patient access representative job in Hot Springs, SD
is hands on clinical, but heavily administrative! Apply today to learn more! Hourly: up to $25/hr (dependent upon experience) Location: Hot Springs, SD (This is our newest program in South Dakota that is set to open February 2026.) This position works with the geriatric population! Who we are: Senior Life Solutions, a division of Psychiatric Medical Care, is one of the country's largest Behavioral Health Management companies. Why work with PMC? Because PMC works for you. At PMC, we strive to maintain a culture of kindness and accountability. We embrace diversity, and inclusion, and provide team member support. We encourage everyone at PMC to have a healthy work-life balance and bring their authentic selves to work every day. Work-Life Balance: Monday-Friday No Weekends No On-Call 7 Paid Holidays Off Per Year Competitive Benefits: Practically Free Vision & Dental Practically Free Medical Starting As Low As $70/Month Matching 401k Furthering Education Assistance Unmatched Clinical Support: The PMC Clinical Team is ready to support you every step of the way. We have online resources at your fingertips 24/7, including a group curriculum toolkit. We connect you with our top therapists/social workers for peer-to-peer training and support. As an Office and Patient Coordinator, your daily focus will be on the 3Cs; Care, Community and Compliance. Care: Work with a small, interdisciplinary team including a psychiatric physician, RN Program Director, and a social worker to provide high-quality care to our Older Adult patients as ordered by a doctor. Community: Work with program team to create a culture of kindness and accountability; striving for exceptional care, compliance, and community goals. Compliance: Work with the program team to ensure the program operates within all regulations, including clinical, billing, and operational compliance. Skills best suited for an Office & Patient Coordinator (OPC) Administrative skills Organizational skills Interpersonal skills Time management skills Team player; able to work within a small interdisciplinary team Requirements CNA, LPN, MA preferred Ability to operate a motor vehicle, patient transport required Medical office experience preferred Passion for working with Older Adults preferred Front desk/administrative preferred Salary Description 20.00 - 25.00
$25 hourly 26d ago
Customer Service Representative
U-Haul 4.4
Patient access representative job in Rapid City, SD
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. Starting pay is $15/hour with pay raises given regularly for performance/certifications. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App Reimbursement * Gym Reimbursement Program * Health insurance & Prescription plans, if eligible * Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings Plan * Employee Stock Ownership Plan (ESOP) * 24-hour physician available for kids * Dental & Vision Plans * Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul trucks and trailers. * Clean and inspect equipment on the lot including checking fluid levels. * Answer questions and educate customers regarding products and services. * Prepare rental invoices and accept equipment returned from rental. * Install hitches and trailer wiring. * Fill propane (certification offered through U-Haul upon employment) * Drive a forklift (certification offered through U-Haul upon employment) * Other duties as assigned * Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to maintain a good driving record * High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
$25k-30k yearly est. Auto-Apply 13d ago
Personal Financial Counselor, Assignment Ready Counselor, PFC-Rapid City, SD
Magellan Health 4.8
Patient access representative job in Rapid City, SD
This position will provide coverage in short-term, surge and on demand situations resulting from the Military needs such as a post-deployment event or to cover an existing assignment for counselors who are absent. Primary responsibilities include the full breadth of personal financial counseling services to military service members and their families at military installations. Services include education and counseling addressing financial services that may include, but are not limited to, one-on-one counseling, consultation with a commander or with another provider or staff, conducting briefings and presentations, or providing referral resources to a participant outside the context of a counseling session. Works closely with the installation and military branch Points of Contact (POC) to assure that the program is provided within scope and meets the needs of the installation. Provides personal financial counseling and management services directly to service members and their families. Assists service members in establishing a spending plan for extended absences. Develops and makes available informational financial materials to service members and families. Coordinates, publicizes and provides a wide variety of Personal Financial Management classes/workshops, e.g., topics across the military lifecycle, including, but not limited to, arrival at first duty station, pre- and post-deployment, and personal and career events outlined in DoDI 1322.34. Responds to requests for age-appropriate classes or seminars. Possess the skills to effectively utilize virtual counseling or other electronic modes of communication, such as web based, secure online chat, or video-based communications and secure video teleconference sponsored by the customer. Virtual PFC support may only be authorized by OSD FINRED Program office. Manages duty to warn situations according to Department of Defense (DoD) protocol. Communicates with leadership and participates in regular individual and group supervision, sharing information regarding trends and issues on the installations to which the counselor is assigned. Participates in regular in-services/training, quality improvement committees or other contract activities as assigned/appropriate. All other duties as assigned. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description. Other Job Requirements Responsibilities Bachelor's degree required. May consider applicants with an associate degree plus 4 years' experience in lieu of bachelor's degree. May consider applicants with a high school diploma plus 6 years' experience in lieu of a bachelor's degree. 3+ years of financial counseling experience. Must be a U.S. citizen and speak fluent English. If required by the contract, must be bilingual in English and Spanish. Be able to obtain a favorably adjudicated Tier 2 investigation. Must be able to pass the Congressionally Mandated Disclosures for Organizational Conflicts of Interest (OCI) process. Must have one of the following certifications: Accredited Financial Counselor (AFC), Certified Financial Planner (CFP), or Chartered Financial Consultant (ChFC). General Job Information Title Personal Financial Counselor, Assignment Ready Counselor, PFC-Rapid City, SD Grade 23 Work Experience - Required Financial Counseling Work Experience - Preferred Education - Required A Combination of Education and Work Experience May Be Considered., Bachelor's Education - Preferred License and Certifications - Required AFC - Accredited Financial Counselor - EnterpriseEnterprise, CFP - Certified Financial Planner - EnterpriseEnterprise, ChFC - Chartered Financial Consultant - EnterpriseEnterprise, DL - Driver License, Valid In State - OtherOther License and Certifications - Preferred Salary Range Salary Minimum: $53,125 Salary Maximum: $84,995 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
$25k-29k yearly est. Auto-Apply 33d ago
Senior Patient Access Representative | Surgery Scheduler | 40hrs/week
Sanford Health 4.2
Patient access representative job in Rapid City, SD
Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Facility: Black Hills Ortho&Spine Ctr Location: Rapid City, SD Address: 7220 Mt Rushmore Rd, Rapid City, SD 57702, USA Shift: 8 Hours - Day Shifts Job Schedule: Full time Weekly Hours: 40.00 Salary Range: $18.25 - $25.50 Department Details Monday through Friday 8:00am-5:00pm Job Summary The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff. Specific duties vary by location and may include the following: Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient. Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery. Responsible for resource management and resolving conflicts. Serves as a liaison between provider and supporting providers. Manages provider schedules. May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization. May perform registration duties and work the front desk. May train and mentor new employees. May serve as an electronic medical record (EMR) super user. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work independently, as well as part of a team. Must always maintain confidentiality of sensitive information. Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate. Must demonstrate proficiency in computer skills and use of multi-line telephone. Qualifications High school diploma or equivalent preferred; post-secondary education helpful. Previous medical office experience preferred. Prior electronic medical records (EMR) experience is preferred. Must have knowledge of medical terminology; customer service skills essential. Six months' customer service experience desired. Benefits Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit *********************************** . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call ************** or send an email to ************************ . Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Req Number: R-0242886 Job Function: Revenue Cycle Featured: No
$18.3-25.5 hourly 16d ago
Surgery Scheduling Specialist
Monument Health
Patient access representative job in Rapid City, SD
Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Rapid City, SD USA Department RCH Recovery Room Scheduled Weekly Hours 40 Starting Pay Rate Range $16.57 - $20.71 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary Provides positive and professional environment for the patient. Serves as the primary appointment scheduler to ensure effective customer service according to Monument Health standards. Assist the nursing staff in providing efficient, effective and safe patient care specific to diagnosis and age of patient served, utilizing communication, and clerical skills. The care is provided under the direction of the nurse in accordance with accepted hospital standards, policies, unit specific competencies and the South Dakota Nurse Practice Act. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: * Supportive work culture * Medical, Vision and Dental Coverage * Retirement Plans, Health Savings Account, and Flexible Spending Account * Instant pay is available for qualifying positions * Paid Time Off Accrual Bank * Opportunities for growth and advancement * Tuition assistance/reimbursement * Excellent pay differentials on qualifying positions * Flexible scheduling Job Description Essential Functions: * Recognizes emergency situations, assists with notification and direction of personnel, and initiates appropriate responses. * Communicates the need for preauthorization for exams prior to completion of exam scheduling. * Communicates with clients to ensure exam times are acceptable, requirements for exams are understood, and checks for resource conflicts. * Documents changes in scheduled exams and patient demographics in the appropriate systems. * Ensures all orders placed in the system meet the time frame requested by the provider ordering the exam. * Acts as a resource for scheduling issues and new employees. * Arranges the schedule if cases cancel or add-ons occur so that the rooms will be well utilized. * Completes all assigned clerical activities. * Contributes to patient care; i.e. specimens to lab, blood to unit, cleaning carts and placing clean linens, clean OR's) in accordance with unit guidelines. * Contributes to the permanent document of patient data. * Able to prioritize physician's orders and initiate appropriate action in a timely manner. * Accurately transcribes physician's orders. * Acts as a receptionist and participates in admission, discharge, and transfer of patients. * Uses excellent customer service skills with all communications with all customers; i.e. all members of the perioperative team, providers, patient/family, all MH caregivers. * Utilizes sound judgment in the reporting of data and in the provision of patient care. * All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent Preferred: Experience - 1+ years of Healthcare Experience Physical Requirements: Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Job Category Revenue Cycle Job Family Registration and Scheduling Shift Employee Type Regular 10 Monument Health Rapid City Hospital, Inc. Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
$16.6-20.7 hourly Auto-Apply 55d ago

Learn more about patient access representative jobs

How much does a patient access representative earn in Rapid City, SD?

The average patient access representative in Rapid City, SD earns between $27,000 and $41,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average patient access representative salary in Rapid City, SD

$33,000

$27,00010%

$33,000Median

$41,00090%

What are the biggest employers of Patient Access Representatives in Rapid City, SD?

The biggest employers of Patient Access Representatives in Rapid City, SD are:

Sanford Health
Monument Health
Monumenthealth

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Patient Access Representative Jobs
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Rapid City, SD
Patient Access Representative Rapid City, SD Jobs

Patient access representative jobs in Rapid City, SD

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Learn more about patient access representative jobs

How much does a patient access representative earn in Rapid City, SD?

What are the biggest employers of Patient Access Representatives in Rapid City, SD?