Patient Advocate - Patient Safety - Full Time
Patient access representative job in Binghamton, NY
The Patient Experience Representative influences the systems, processes and behaviors that cultivate positive experiences across the continuum of care. They have an unwavering commitment to the field of patient experience and to transforming human experience in healthcare.
Experience:
Minimum 3 Years' Experience In a Healthcare Setting Required.
Education, License & Certification:
Associate degree preferred or 5 years direct experience in a role of advocate in healthcare setting.
Registered Nurse or other Healthcare related licensure preferred.
Certified Patient Experience Professional (CPXP) required, or within 3.5 years of hire.
Essential Functions:
Advocates for the needs of our patients and their representatives in a proactive, inclusive, empathetic, and positive manner.
Supports organizational learning and a holistic approach to our patient's needs.
Provides guidance for new or inexperienced caregivers related to patient-service recovery.
Collaborates with all caregivers to improve processes that directly impact patient and community perception.
Oversees the internal system for managing patient/representative concerns and maintains applicable regulatory body compliance.
Provides data analysis to identify trends specific to patient experience and develops corrective action plans based on those trends.
Actively participates on or leads workgroups or committees related to patient advocacy.
Supports the design and innovation of the Patient Family Advisory Council.
Works collaboratively with the Patient Safety and Legal Departments.
Other Duties:
Travel for this position is sometimes required.
It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position.
update 1-13-25
About Us
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you'll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
Customer Service Representative - Collision of Bridgewater
Patient access representative job in Bridgewater, PA
Full-time Description
We have an immediate opening for an energetic, enthusiastic and highly motivated administrative professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Collision of Bridgewater, you'll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!
Qualifications:
Excellent listening/communication skills, outgoing and positive personality
Punctual nature and ability to handle schedule flexibility and dynamic work environment
Professional appearance
Valid driver's license and clean driving record
Responsibilities:
Answer phones, greet and receive prospects and customers
Create repair orders for vehicles scheduled in for repairs
Create purchase orders for sublet vendors
Schedule estimate and repair appointments with customers
Confirm estimate and repair appointments with customers
Coordinate towing for customers vehicle
Accounts Receivable
Collect payments for repairs
Work cooperatively with internal departments and insurance companies
Communicate with callers and visitors in a professional, friendly, and efficient manner
Type memos, correspondence, reports, and other documents
What we offer:
Hourly pay
Full Time
PTO and holidays
401(K) retirement plan with company matching
The top insurance program in the industry including medical, dental, prescription and vision
Advancement within the Ciocca Automotive Family
Employee discounts: purchases, repair, service, wash
At Ciocca Collision of Bridgewater, our team members enjoy a supportive and collaborative work environment. Don't miss out on this exciting opportunity to grow your career! Apply now!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Access Care Representative ED
Patient access representative job in Binghamton, NY
Position OverviewThe Access Care Representative performs a wide variety of activities related to scheduling, registration, financial compliance and customer support for all services performed at United Health Services. The Access Care areas act as the entry point to United Health Services. It is the responsibility of an Access Care Representative to represent United Health Services Hospitals in a caring, professional manner. Accurate and complete data is collected at access points which directly drives the Billing and Health Information Management System.
Access Care is a very intricate part of the registration process in both Emergency Department's at United Health Services.
The Emergency Department Access Care Rep performs many job duties including but not limited to; arriving/registering patients into the EPIC system, obtaining all signatures as required by state and federal guidelines, conduct interviews with patients to verify all demographics as well as verify insurance information and eligibility, scan necessary documents into EPIC, collect co-pays when applicable, and review and maintain the work queue on a consistent basis.
Primary Department, Division, or Unit:
Patient Registration/Access Care, UHS Wilson Medical Center
Work Shift and Schedule:
This is a per diem position, which means you will work on an as needed, agreed upon basis. Working hours will be assigned by your manager.
Compensation Range:
$17.98 - $25.17 per hour, depending on experience
This position is not eligible for benefits.
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Education/Experience
Minimum Required:
High School Diploma or equivalent, with two (2) years experience in similar field
Preferred:
Associate's Degree, or 5 years equivalent experience in lieu of degree
License/Certification
Preferred:
Certified Healthcare Access Associate (CHAA)
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About United Health Services
United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission-we'd love for you to consider joining us!
United Health Services is an Equal Opportunity Employer.
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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at ***************
Auto-ApplyPatient Access Representative
Patient access representative job in Montour Falls, NY
Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.
Schuyler Hospital is hiring for a Patient Access Representative. As a Patient Access Representative, you play a critical role in ensuring quality patient care, and world-class customer service by greeting and assisting patients, managing appointments, maintaining accurate records, and providing essential administrative support.
Roles and Responsibilities:
Greet and register patients, ensuring a welcoming and professional environment.
Manage efficient patient check-in and check-out processes, minimizing wait times and optimizing patient flow.
Perform clerical duties, including answering telephones, scheduling patient appointments electronically, verifying insurance, and handling forms, letters, and collections as appropriate.
Facilitate clear communication between patients, their families, providers, and staff to ensure all needs are met.
Provide coverage at Ovid Clinic or Schuyler Hospital as required, with flexibility to work evening or night shifts when needed.
Required Skills and Experience:
Education: High School Graduate or equivalent
Preferred Skills and Experience:
Vocational school preferred
Experience: Registration and clerical experience preferred, but not required
Physical Requirements:
The physical demands of position include; vision, hearing, repetitive motions and environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.
Location and Travel Requirements:
Onsite at Schuyler Hospital - 220 Steuben St, Montour Falls, NY
Coverage on weekends and as needed, various shifts
Pay Range Disclosure:
19.50 to $23.00 per hour
Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.
We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.
If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at **********************************.
Easy ApplyPatient Liaison
Patient access representative job in South Hill, NY
Job DescriptionBenefits:
Travel Stipend
401(k) matching
Bonus based on performance
Health insurance
Paid time off
As a Patient Liaison for a specialty pharmacy, you will serve as a key connection between the pharmacy, healthcare providers, and patients. Your primary responsibility will be to facilitate the timely processing, approval, and ensuring dispensing of prescribed medications. This role requires a blend of clinical knowledge, communication skills, and organizational and sales acumen. You will support patients referred from medical offices by assisting with prescription clarifications, benefits coordination, and addressing medication access issues. Additionally, you will cultivate strong relationships with prescribers and insurance providers to ensure seamless care and optimal outcomes for patients. You will act as a relationship manager for medical providers and their offices. You will proactively build and maintain trusted partnerships, encouraging them to refer new patients and strengthening ongoing collaboration to ensure positive outcomes for all parties.
Responsibilities
Serve as a liaison between specialty pharmacies, prescribers, and insurance providers to ensure seamless access to prescribed medications and clarify any prescription-related needs.
Monitor market trends and competitor activity to adjust strategies, identify potential growth areas, and implement best practices for marketing and patient access.
Focus on sales/marketing efforts to promote the pharmacys services and secure referrals from providers, contributing to growth in patient enrollment and medication access.
Utilize sales strategies to target and expand market presence, identify new opportunities, and increase awareness of the pharmacys offerings among key stakeholders in the healthcare ecosystem.
Provide exceptional customer service, ensuring that both internal and external customers (patients, providers, pharmacy staff) receive timely and accurate support.
Maintain frequent communication with patients, providers, and pharmacies, clarifying prescription orders and resolving any issues.
Coordinate efforts with providers and specialty pharmacies to improve patient turnaround times and ensure optimal medication access.
Manage and prioritize multiple initiatives, resolving complex cases independently and efficiently, while maintaining a focus on customer satisfaction and outcomes.
Leverage marketing tactics, including digital communication, educational resources, and outreach, to effectively promote the pharmacys services and increase patient engagement.
Requirements
Preferred experience in a health care setting, preferably within a specialty pharmacy environment.
Strong understanding of medication administration processes and patient care standards.
Familiarity with medical terminology related to pharmacy practices, medications and prior authorization process.
Previous experience as a pharmacy technician is highly desirable.
Excellent communication skills with the ability to build rapport with healthcare professionals and patients alike.
Ability to work independently and as part of a collaborative team focused on enhancing patient service.
Commitment to ongoing professional development in the field of specialty pharmacy.
Qualifications:
High School Diploma or GED required
Associate or bachelors degree preferred
1+ years of pharmacy/medical work experience or related field
Strong customer service, communication, and sales skills
Proven ability to manage multiple accounts and projects independently
Understanding of product and payer reimbursement landscapes
Ability to work collaboratively with a variety of stakeholders, including medical offices, pharmacies, and insurance companies
Valid drivers license required
Must be willing and able to drive from office to office within the assigned area (TBD)
Preferred Skills:
Previous experience in sales, marketing, or customer relationship management within the healthcare industry
Familiarity with womens health and diabetes management is a plus
Job Type:
Full Time
On-site
Schedule:
Monday to Friday
40 Hours weekly
Pay Rate:
Bi-weekly
$22-30 hourly (based on experience)
Benefits:
Paid time Off
Medical Insurance
401k (Matching)
Travel Stipend
Quarterly Bonus
Location: Piscataway NJ
Patient Service Representative
Patient access representative job in Binghamton, NY
Job Description
Patient Service Representative (PSR)
Competitive fee for service
Flexibility - work around your schedule
Lifesaving medical technology
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives.
Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis.
Summary Description:
The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest .
LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA.
This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off.
Responsibilities:
Contact caregivers and family to schedule services
Willingness to accept assignments which could include daytime, evenings, and/or weekends.
Travel to patient's homes and health care facilities to provide services
Train the patient and other caregivers of patient (if applicable) in the use of LifeVest
Program LifeVest according to the prescribing physician's orders
Measure the patient and determine correct garment size
Review with patient, and have patient sign, all necessary paperwork applicable to the service.
Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment
Manage device and garment inventory
Disclose family relationship with any potential referral source
Qualifications:
Have 1 year patient care experience
Patient experience must be in a paid professional environment (not family caregiver)
Patient experience must be documented on resume
Completion of background check
Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL
Disclosure of personal NPI number (if applicable)
Valid driver's license and car insurance and/or valid state ID
Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order
Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically
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Insurance Customer Service Sales Representative
Patient access representative job in Binghamton, NY
About Us
Adam Roux Insurance Agency has offices in Binghamton and Liverpool, NY, serving clients for over 19 years. We value teamwork, personal growth, and a fun, supportive work environment. Enjoy daily incentives, weekly bonuses, and paid time off while building your career with a team that rewards hard work and dedication.
Job Description
We're looking for a Customer Service Sales Representative who is friendly, motivated, and great with people. You'll be the first point of contact for clients, answering questions, providing guidance, and helping them find the right insurance coverage.
This is a Monday-Friday position offering $23/hour ($47,000/year) with daily bonuses. Add in monthly commissions and bonuses to have a total first year earning potential up to $60,000. We provide full training, ongoing support, and benefits including health insurance and PTO.
If you want to grow in a rewarding, team-oriented environment, apply today!
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Earn Extra PTO
Office Equipment Provided
Work-Life Balance
Mon-Fri Schedule
Career Growth Opportunities
Continuing Education Opportunities
Hands on Training
Professional Work Environment
Health Insurance (Employer pays 50%)
Health Insurance
Responsibilities
Build strong relationships with potential clients to maintain and grow customer loyalty.
Advise clients on suitable insurance policies depending on their needs and objectives.
Actively listen to the clients objections and concerns. Address their concerns carefully, clearly, and professionally.
Continue to look for and recognize opportunities to cross-sell/account rounding.
Update and Make changes to insurance policies as needed.
Process premium payments.
Issue Insurance Documentation (COI, ID cards, etc.)
Handle confidential information with discretion and follow established protocols.
Requirements
Property and Casualty License is a bonus.
1+ years experience in sales/customer service is a bonus
Experience in insurance is a BONUS!
Experience working in an office environment, using a multiline phone system, and utilizing computer software. Proficient typing/data entry skills.
Proficient in Microsoft Office Suite
Demonstrate professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.
A career-minded go-getter able to work independently to hit targets and collaborate with team members.
Patient Services Representative
Patient access representative job in Ithaca, NY
WorkFit Medical Staffing is seeking to hire a Patient Services Representative for a 13-week contract to work 40 hours a week Mon - Fri at a great facility that focuses on step-down care for long-term medical patients.
This is a 13-week contract starting June 16th and will NOT require any weekend hours. Must have strong clinic experience and strong Epic experience. We are seeking a talented individual that has AT LEAST 2 yrs of Patient Services/ medical office experience, there is an Epic test out course must be passed. Must have EPIC experience!
SOME OF THE JIB FUNCTIONS of the patient services representative:
Answer the phone
Distribute email lists and merge profiles
Help with patient intake and discharge
Submit Epic logs, open mail, disperse fax documentation to correct department
We are seeking to pay $20-$23 hourly for this administrative office job, which comes with minimal training. We are seeking someone proficient with excellent Microsoft Suite experience: WORD, POWERPOINT, EXCEL, etc. Please apply!
Auto-ApplyCustomer Service Representative
Patient access representative job in Sidney, NY
The Role - Amphenol Aerospace Operations is seeking a Customer Service Representative to work out of its state-of-the-art facility in Sidney, NY. The key responsibilities of this Customer Service Representative include, but are not limited to: Serve as a proactive liaison for a designated group of customers to provide
quotations, perform order maintenance and expedite orders.
Provide this information through a multi-functional team approach.
Process all change orders and schedule advances in a prompt and courteous
manner.
Expedite delivery of customer orders to comply with customer requirements.
Coordinate expedites through appropriate personnel in Planning & Production
Departments.
Monitor delivery status of orders from key customers.
Coordinate source inspection to enable parts to ship in a timely manner.
Verify and administer terms and conditions on customer orders and
quotations.
Process complete and accurate phone quotations.
Process purchase orders for imported products.
Receive and process customer purchase orders and informs them of delivery
date.
Fulfil customer requests for information.
Process confirming orders and coordinates with necessary personnel.
Monitor quote progress to assure response by due date.
Monitor order progress to assure prompt processing.
Serve as back-up to other Customer Service Representatives on customer team.
Salary $42,000 - $55,000
Location -
Sidney, NY
30 Minute Drive from Binghamton, NY
20 Minute Drive from Oneonta, NY
The Person -
The key skills and qualities of a Customer Service Representative at Amphenol
Aerospace Operations:
Associates degree with experience in customer service in a manufacturing
environment or call center required and/or equivalent related education
experience.
Excellent interpersonal skills and be adept at both oral and written
communications.
Proficiency with Microsoft Office
Confidentiality
Be a team player
Be able to work in a fast paced environment
The Company -
With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design
Center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in
designing and manufacturing electrical components for the aviation and
commercial airplane industry for over 100 years.
Focusing on serving the needs of advanced and challenging market segments, we
pride ourselves on our consistent ability to innovate and provide the markets
with new creative solutions.
Working at Amphenol means you are recognized and valued for your contributions
because we believe that our human capital is the most valuable asset we have. We
support and encourage career development for all employees and have ample
opportunities for advancement.
We pride ourselves for being customer-centric, accountable, reliable, and
enthusiastic in all that we do. These values are ingrained in each of us and
contribute to a culture of teamwork and meaningful work.
Amphenol offers a competitive wage and benefits. The candidate must be able
to legally work in the United States; we are unable to provide
sponsorship. This position requires access to controlled technology that is
subject to US export controls. Qualified candidates must be a US person
(including US Citizen, lawful permanent resident, or protected individual as
defined by 8 U.S.C. 1324b(a)(3)) or eligible to obtain required authorization(s)
from the U.S. Government.
Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment without regard to
race, color, religion, marital status, sex, sexual orientation, gender identity
or expression, national origin, age, protected veteran status or disability
status. We aim to create an inclusive working environment where all employees
are respected and treated equally.
Amphenol - Making History, Designing the Future
Customer Service Representative
Patient access representative job in Elmira, NY
Join the Automotive Revolution at Fenix Parts
About Fenix Parts: Fenix Parts isn't just a company; it's an essential part of the automotive recycling revolution. As a leading force in the recycling and resale of OEM automotive parts, we have made our mark in the industry for over 25 years. With a robust network expanding across more than 30 locations in the U.S., we are at the forefront of reducing the environmental impact of auto waste. We thrive on innovation, sustainability, and a commitment to excellence.
Why Join Fenix? Our team is expanding rapidly to keep pace with our growth and the increasing demand for price-friendly automotive solutions. We are in search of passionate, skilled individuals who are ready to drive their career forward in a dynamic and rewarding environment.
Position Overview: Customer Service As a key player on our team, you'll engage in helping customers with all situations related to their accounts, orders and discrepancies. You will also be tasked with other customer service related duties as they may arise.
Job Snapshot:
5-day work week.
Handle incoming calls regarding customers selling purchasing parts and or selling their vehicles.
Maintain relationships with coworkers and customers
Arrange vehicle pickups from customer homes and businesses.
Mark and ring out parts
Load or Unload parts operating a forklift
Maintain awareness of inventory levels and top sales parts
Open communication with supervisors to maintain site-specific needs.
What We Offer:
Competitive Compensation: Attractive earnings with growth potential.
Benefits: Comprehensive benefits package including health, dental, and vision coverage, plus 401(k) options.
Work-Life Balance: Enjoy a stable day shift schedule
Professional Development: Opportunities for advancement in a growing company.
Inclusive Culture: Proud to be an Equal Opportunity/Affirmative Action employer.
Requirements:
High School Diploma or equivalent
Excellent computer skills
Excellent communication skills
Strong math skills
Knowledge of auto parts and vehicles
Special Invitation: Transitioning military professionals are encouraged to apply. Your skills are highly valued here!
Equal Opportunity Employer: We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
Ready to Make a Difference? Become part of something bigger and help shape the future of automotive sustainability. Apply today to join our amazing team at Fenix Parts and drive forward your career. Together, let's revitalize the way the world views automotive recycling!
Auto-ApplyPatient Care Coordinator - Binghamton
Patient access representative job in Binghamton, NY
Who we are: At Vireo Health, we're not just another cannabis company-we're a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it.
We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non-profit partnerships, we're building more than a business-we're building a community.
As we rapidly expand nationwide, we're looking for talented, driven, and passionate people to join us. If you're ready to turn your passion into a career, let's grow the future together.
What the role is about:
* Maintains and safeguards entrusted confidential information; maintains vigilance for patient medication safety.
* Assists customers with all aspects of preparing, setting up, and finalizing the dispensation process for medication as regulated by the office of medical cannabis.
* Completes CPC operational requirements by maintaining an organized workflow, verifying preparation, and labeling of medications, verifying order entries and charges.
* Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries. Facilitates thorough and accurate input of patient and provider demographic information in seed-to-sale software system.
* Maintains cash register and accountability for assigned drawer; completes opening/closing procedures as assigned.
* Complies with state law and all regulations and provides oversight for overall dispensary compliance under the supervision of a licensed pharmacist. Understands and stays up to date on state regulations pertaining to medical cannabis.
* Participates in recordkeeping and reporting necessary for State Compliance.
* Attends staff meetings, continuing education, as directed.
* Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing.
* Assists patients and caregivers through the dispensary process/experience.
* Educates patients on the proper use and storage of medical cannabis medications.
* Follows the Green Goods customers service model.
* Works with supervisors to set and accomplish goals.
* Completes opening/closing procedures as assigned.
* Responds to all patient communication platforms (Text, Emails, Voicemail, ETC.)
* Troubleshoots to solve patient issues regarding the usage of their cannabis products.
* Performs other duties as assigned.
What impact you'll make:
* A high school diploma and 1-3 years' experience in a retail environment
* Proficiency with MS Office required
* Experience working in a fast-paced retail setting is preferred.
* Excellent communication skills, verbal and written.
* Ability to work in a team environment, as well as independently.
* Ability to handle multiple tasks simultaneously.
* Ability to work in a fast-paced environment.
* Adaptable to change in the work environment.
* Must be able to stand for long periods.
* Flexible availability including but not limited to weekends and evenings.
Starting Union Pay: $18.50/hr
Why Choose Vireo
Life's too short to work somewhere that doesn't ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity-where science meets creativity, and wellness meets culture.
At Vireo Health, we're pioneering the future of cannabis with a team that's as dynamic as the industry itself. Here, you'll find a workplace that's collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people's lives.
Whether you're cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you'll be part of something bigger. If you're looking for a career that's exciting, meaningful, and full of growth, let's build the future of cannabis together.
A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future
Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do
Employee Perks: Enjoy competitive pay and benefits, paid time off and employee discounts
Making an Impact: We're committed to education, sustainability, and giving back to the communities we serve.
EEO Statement
Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *******************
Customer Service Representative
Patient access representative job in Cortland, NY
Job DescriptionBenefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customers call, collect relevant information and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Customer Service Rep(03403) - 8 Court Street
Patient access representative job in Cortland, NY
The Customer Service Representative is required to handle all aspects of service, including: telephone answering and face to face contact.
The Customer Service Representative position is considered an In-store position and CSRs are required to learn other skilled positions within the store, such as: Oven tending, Pizza Topping and Pizza Making.
Customer Service Representative I
Patient access representative job in Binghamton, NY
We're thrilled that you are interested in joining us here at the Amynta Group!
Customer Service Representative
A local, well-established insurance agency is seeking a full time Customer Service Representative to provide support to the Customer Service Department in processing all lines of commercial insurance in accordance with quality and service standards developed by the agency. He/she will be responsible for processing policies and policy changes, answering calls, client follow-up and assisting in the growth of the business.
Essential Duties and Responsibilities:
The ideal candidate should possess a dedication to providing friendly, customer-oriented service. He/she must be organized and detail oriented, able to multi-task & prioritize, be readily adaptable to change and direction and able to work well with others in a team environment. A willingness to work in a fast-paced, growing organization is a must.
• Day to day service of assigned accounts including binders, certificates, policies, endorsements, audits
• Set priorities and manage workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities
• Handle service requests including coverage questions, billing questions, change requests and general advice that require timely, courteous and knowledgeable responses
• Maintain a cordial and effective relationship with clients, co-workers, carriers and other business contacts
• Complete other tasks as directed by agency management
Qualifications:
A minimum of 5 years of previous experience as a Commercial Lines CSR with insurance company interactions, Associate's Degree preferred
Knowledge of Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat
Knowledge of AMS360 a plus
Strong professional communication skills, both written and verbal
Ability to understand and analyze commercial lines insurance coverages, forms and policies
Excellent organization and time management skills
Ability to accurately process many tasks in a deadline driven environment
Must demonstrate a “can-do” attitude by taking initiative, being enthusiastic, flexible and dependable
The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
Auto-ApplyInsurance - Licensed Customer Service Representative
Patient access representative job in Vestal, NY
Job Description
Be mentored by the best! We're a successful and established company that cares about our employees and clients.
We are looking for an experienced, enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests.
Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need. If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today!
Benefits
Annual Base Salary Based on Experience
Health Insurance
Paid Time Off (PTO)
Retirement Plan
Profit Sharing
Bonus Opportunities after 1 year
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Answer the phone and direct calls and messages to appropriate staff
Immediately greet all customers, entering the office, in a friendly and helpful manner
Take payments from clients
Provide billing service and billing changes for clients
Process customer minimal policy changes
Assist licensed agent with policy services
Attach client files and/or notes in management system
Follow up with customers
Requirements
Personal lines P&C license
Possess an upbeat, positive, and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Strong communication skills, both oral and written.
Great Customer Service Skills.
Driven and goal-oriented individual.
Ability to tactfully handle stressful and difficult situations.
Customer Service Representative - Vestal Veterinary Hospital
Patient access representative job in Vestal, NY
Be the first smile they see. The voice they trust. The heart of our front desk. At Vestal Veterinary Hospital, we're more than just a veterinary clinic - we're a team that leads with compassion, connection, and care. We're looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.
Why you'll love us:
* Family & Team First - We treat every pet like family and value every team member like gold, creating a supportive and caring environment.
* Cutting-Edge Care with Heart - Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.
* Growth & Teamwork Culture - We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.
What you'll be doing:
* Greeting clients with warmth and professionalism, in person and on the phone.
* Scheduling appointments and managing daily workflow.
* Answering questions and providing clear, compassionate client education.
* Maintaining accurate records and updating patient files.
* Supporting the veterinary team with communication and coordination.
* Processing payments and checking clients in and out.
* Helping to ensure a calm, organized, and welcoming lobby experience.
You are...
* A people person who loves to create great experiences from the first phone call to the final tail wag.
* Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
* A master multitasker who stays cool and kind even during the busiest times.
* Tech-savvy and confident navigating digital systems and patient charts.
* Calm, clear, and compassionate, especially when pet parents are stressed.
* Eager to grow your skills in a hospital that values professional development and team culture.
What's in it for you?
* Competitive pay, based on experience
* Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
* Generous CE allowance + paid CE time
* Uniform allowance
* Pet care discounts for your personal pets
* PTO, floating holidays, parental leave, and military leave
* A robust Employee Assistance Program (from finances to wellness and everything in between)
* Access to Encore Vet Group's library of training, CE, and career development resources
* A 401(k) with up to 5% company match.
Want to work somewhere you can grow, belong, and be part of something special? Apply today!
Check us out: *****************
Vestal Veterinary Hospital is proud to be partnered by Encore Vet Group - see what that means for you: *****************
Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn't happen without these key ingredients.
Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love - caring for animals while advancing your career.
Auto-ApplyCustomer Service Representative
Patient access representative job in Binghamton, NY
Full-time Description
GENERAL JOB DESCRIPTION
The Customer Service Representative plays a key role in managing customer requests, entering and maintaining accurate order data, and supporting internal teams throughout the order lifecycle. This position requires strong data entry accuracy, excellent communication skills, and the ability to coordinate with purchasing, production, art, and logistics, to ensure a premier customer experience. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, deadline-driven environment.
PRIMARY DUTIES AND RESPONSIBILITIES
Data Entry & Order Processing
Enter, update, and maintain accurate customer information, order details, and communication records in the CRM and ERP system.
Process sales orders, purchase orders, and customer quotes with a high level of accuracy.
Type and prepare detailed order documentation, confirmations, and updates.
Ensure timely and precise entry of pricing, product specs, and customization details.
Customer Support & Communication
Serve as a secondary point of contact for customer inquiries via phone, email, and chat.
Provide professional, prompt, and clear communication regarding order status.
Collect and verify required order information from customers.
Follow up with customers to ensure satisfaction and address any issues.
Administrative & Support Responsibilities
Document all customer interactions, changes, and updates.
Provide backup support for other Customer Service Representatives as needed.
Participate in special projects, including process documentation and workflow improvements.
SECONDARY DUTIES AND RESPONSIBILITIES
Requirements
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
Strong data entry accuracy and attention to detail.
High proficiency with CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint).
Excellent written and verbal communication skills.
Strong organizational and time-management abilities; able to prioritize multiple tasks.
Ability to work effectively in a fast-paced, deadline-driven team environment.
Sound judgment, critical thinking, and problem-solving skills.
Customer-first mindset with the ability to build consultative relationships.
Adaptable, proactive, and able to manage shifting priorities.
Education
Associate degree preferred, or a combination of relevant education and experience.
Experience
2-3 years of customer service, administrative support, or data entry experience.
Promotional product industry experience a bonus but not required.
Advanced Excel knowledge preferred.
Monday - Friday | 8am - 5pm | $20 - $22 / hr. | On-site in Binghamton, NY
Captain - Customer Service
Patient access representative job in Johnson City, NY
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to standard.
Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
Assists with the set up and break down of special events functions as directed by management.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as needed.
Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $16 - $17 per hour
Salary Range:
16
-
17
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyCustomer Service Representative
Patient access representative job in Binghamton, NY
Weitsman Recycling is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the primary point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all customers interacting with our recycling facilities.
Responsibilities:
Customer Assistance: Assist customers in person, over the phone, and via email with inquiries, requests, and concerns related to recycling services, pricing, and procedures. Provide accurate and timely information to address customer needs effectively.
Order Processing: Process orders for recycling services, including scheduling pickups, issuing containers, and arranging transportation as needed. Ensure that customer requests are fulfilled promptly and accurately.
Billing and Payments: Handle billing inquiries, process payments, and reconcile customer accounts. Maintain accurate records of transactions and ensure that customer invoices are processed in a timely manner.
Issue Resolution: Address customer complaints and resolve issues in a professional and courteous manner. Investigate problems, escalate complex issues to appropriate departments, and follow up with customers to ensure satisfaction.
Sales Support: Assist with sales inquiries and promotions, providing product information and pricing quotes to potential customers. Collaborate with sales team members to generate leads and expand the customer base.
Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Prepare reports on customer feedback, trends, and satisfaction levels to identify areas for improvement.
Quality Assurance: Ensure that all customer interactions adhere to company policies, procedures, and quality standards. Strive to deliver exceptional service that exceeds customer expectations and contributes to overall customer loyalty and retention.
Qualifications:
High School diploma or equivalent; additional education or training in customer service is a plus.
Must be available to work a minimum of 40 hours and weekends.
Previous experience in customer service or a related field preferred.
Excellent communication skills, both verbal and written.
Strong interpersonal skills and the ability to build rapport with customers.
Proficiency in computer applications, including Microsoft Office and customer relationship management (CRM) software.
Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
Problem-solving skills and the ability to remain calm and composed under pressure.
Benefits:
Competitive pay rates
Health and dental insurance
401(k) retirement plan
Paid time off
Opportunities for career advancement and professional development
Pay rate: $17.00
Sensitive Patient Exam Curriculum Participant (SPEC Patient)
Patient access representative job in Elmira, NY
JOB SUMMARY: A Sensitive Patient Exam Curriculum Participant (hereafter referred to as "SPEC"), is an individual who will be trained to accurately portray the role of a patient. SPEC's portray the specific situation exactly the same way each time they encounter a student. The SPEC will be expected to deal with sensitive subject matter. The SPEC provides constructive feedback and evaluates the performance of students using standardized measurement tools and participates in training/mentoring entry-level SPECs. The SPEC Program gives medical students the opportunity to practice their clinical skills in a controlled environment. The pay rate for this position is $36/hour.
Must be willing to participate in Breast, GYN or Prostate examinations
CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES:
* Responsibilities include providing informative and accurate feedback to students, while acting as a patient during sensitive physical examinations;
* Interacts with medical students in a standardized manner during simulated interactive patient history and/or medical examinations;
* Permits physical examinations wearing a hospital gown while being observed;
* Accurately remembers encounters with students for the purpose of accurately rating student behaviors;
* Provides training and mentorship of entry-level SPECs;
* Maintains confidentiality of information related to cases, student behaviors, and evaluations; and
* Be able to accept other duties needed/assigned for the department needs.
EEO/AA/M/F/Vets/Disabled
Minimum Requirements
KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
* Maintain character and permit examinations that may be performed awkwardly;
* Maintain confidentiality of work related information and materials;
* Establish and maintain effective working relationships;
* Objectively evaluate behaviors, skills, and actions of students during and after a mock exam scenario;
* Knowledge of and ability to maintain confidentiality of patient (HIPAA) and student privacy (FERPA);
* Compliance with State and Federal Regulations and Safety Protocols (OSHA), at the clinic level;
* Effectively using interpersonal and communications skills, including tact and diplomacy;
* Willingness to work flexible hours on a scheduled and on-call basis;
* Effective communication skills, both written and verbal;
* Ability to work effectively under pressure in a fast paced environment;
* Excellent skills in accounting, finance and business procedures;
* Organizational skills; must be accurate and attentive to detail;
* Establish and maintain effective working relationships;
* Flexibility to accept other duties needed/assigned for the department needs;
* Strong leadership skills and good judgment at the Administrative level;
* Be open minded, patient, creative, enthusiastic, understanding and a team player and understand the requirements for an equal opportunity employer;
* Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;
* Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; and
* Ability to accept work directives from managers and supervisors in a respectful and cooperative manner.
MINIMUM QUALIFICATIONS: Education and experience equivalent to: a high school or equivalent degree required. Associate's or Bachelor's degree is preferred especially in field of health science.