Patient registrar vs patient liaison

The differences between patient registrars and patient liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient registrar and a patient liaison. Additionally, a patient registrar has an average salary of $33,494, which is higher than the $32,314 average annual salary of a patient liaison.

The top three skills for a patient registrar include patients, customer service and medical terminology. The most important skills for a patient liaison are patients, customer service, and medical terminology.

Patient registrar vs patient liaison overview

	Patient Registrar	Patient Liaison
Yearly salary	$33,494	$32,314
Hourly rate	$16.10	$15.54
Growth rate	-4%	-4%
Number of jobs	86,721	84,302
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	4	4

What does a patient registrar do?

A patient registrar is responsible for receiving patients in a hospital or other health care institutions, verifying their information, and leading them to the appropriate facility for their health care needs. Patient registrars manage the hospital's database, updating patients' information, confirming insurance details, taking calls, responding to patients' inquiries and concerns, scheduling appointments, and performing related administrative and clerical tasks as needed. A patient registrar must have excellent communication and organizational skills to provide the best quality care services to the patients.

What does a patient liaison do?

Patient Liaisons are intermediaries addressing concerns on behalf of patients and families working in tandem with the hospital administrator. They are responsible for gathering data regarding patient care issues and inquiries, assessing patient well-being, suggesting improvements, and interpreting hospital service, policies, and procedures to patients and families. Patient Liaisons also work to educate health care professionals in humanizing the hospital experience for patients. They work in a hospital, clinic, nursing home, or programs related to public health.

Patient registrar vs patient liaison salary

Patient registrars and patient liaisons have different pay scales, as shown below.

	Patient Registrar	Patient Liaison
Average salary	$33,494	$32,314
Salary range	Between $26,000 And $42,000	Between $24,000 And $42,000
Highest paying City	Seattle, WA	Boston, MA
Highest paying state	Massachusetts	Massachusetts
Best paying company	Guidehouse	Brigham and Women's Hospital
Best paying industry	Health Care	Health Care

Differences between patient registrar and patient liaison education

There are a few differences between a patient registrar and a patient liaison in terms of educational background:

	Patient Registrar	Patient Liaison
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient registrar vs patient liaison demographics

Here are the differences between patient registrars' and patient liaisons' demographics:

	Patient Registrar	Patient Liaison
Average age	40	40
Gender ratio	Male, 13.1% Female, 86.9%	Male, 16.2% Female, 83.8%
Race ratio	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 23.0% Asian, 6.4% White, 53.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient registrar and patient liaison duties and responsibilities

Patient registrar example responsibilities.

Process release of information requests according to HIPAA regulations and manage valuables safe for entire facility.
Specialize in high degree of compassion when communicating with patients providing information and insurance details.
Receive patients, record patient demographic information and verify insurance for emergency department, laboratory, and radiology
Register patients and ensure correctness of all demographic information in AS400, verify insurance on various websites and collect patient co-payments.
Update demographics, billing information, Medicare, Medicaid, and private insurance during patient interviews to obtain pertinent registration information.
Enter confidential personal health information and financial information into IDX system with a high rate of accuracy and confidentiality.

Patient liaison example responsibilities.

Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Conduct all insurance verification and obtain authorization to treat sub-acute rehabilitation patients.
Attend Michigan state eligibility hearings, when necessary to assist and gain Medicaid disability benefits for patients.
Interview patients of hospital facility to obtain necessary documentation to secure Medicaid coverage as payment of inpatient hospital charges.
Set up payment plan, verify personal information per HIPAA guidelines.
Respect and maintain HIPPA and patient confidentiality and dignity of patients at all times.

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Patient registrar vs patient liaison skills

Common patient registrar skills

Patients, 25%
Customer Service, 11%
Medical Terminology, 11%
Patient Registration, 4%
Patient Care, 4%
Insurance Verification, 3%

Common patient liaison skills

Patients, 37%
Customer Service, 16%
Medical Terminology, 4%
Health System, 3%
HIPAA, 3%
Surgery, 2%

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Updated January 8, 2025

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