Patient service representative vs office representative

The differences between patient service representatives and office representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient service representative, becoming an office representative takes usually requires 1-2 years. Additionally, an office representative has an average salary of $32,535, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a patient service representative include patients, customer service and excellent interpersonal. The most important skills for an office representative are patients, customer service, and phone calls.

Patient service representative vs office representative overview

	Patient Service Representative	Office Representative
Yearly salary	$32,476	$32,535
Hourly rate	$15.61	$15.64
Growth rate	-4%	-5%
Number of jobs	165,920	149,852
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 47%
Average age	40	47
Years of experience	4	2

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

What does an office representative do?

Office Representatives are administrative professionals assigned to do various admin work in the office. They are in charge of managing communication lines, correspondences, and packages. They are often assigned to sort documents, update records, and file papers in the proper cabinets. Office representatives are considered front desk officers as well. They respond to inquiries by guests, direct guests to their meeting areas, and receive mail. They may also be assigned to manage meeting rooms and update appointment calendars. They should have good communication skills and should be service-oriented.

Patient service representative vs office representative salary

Patient service representatives and office representatives have different pay scales, as shown below.

	Patient Service Representative	Office Representative
Average salary	$32,476	$32,535
Salary range	Between $27,000 And $38,000	Between $23,000 And $45,000
Highest paying City	Seattle, WA	New York, NY
Highest paying state	Vermont	New York
Best paying company	University of California, Berkeley	Citi
Best paying industry	Health Care	Agriculture

Differences between patient service representative and office representative education

There are a few differences between a patient service representative and an office representative in terms of educational background:

	Patient Service Representative	Office Representative
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	University of Pennsylvania	Western Carolina University

Patient service representative vs office representative demographics

Here are the differences between patient service representatives' and office representatives' demographics:

	Patient Service Representative	Office Representative
Average age	40	47
Gender ratio	Male, 11.9% Female, 88.1%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 21.7% Asian, 8.2% White, 53.3% American Indian and Alaska Native, 1.1%
LGBT Percentage	7%	6%

Differences between patient service representative and office representative duties and responsibilities

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Office representative example responsibilities.

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.
Perform physician coding abstracting medical records with ICD-10, and CPT.
Post payments and enter charges utilizing appropriate ICD9 and CPT codes.

Patient service representative vs office representative skills

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

Common office representative skills

Patients, 20%
Customer Service, 13%
Phone Calls, 8%
Patient Appointments, 7%
EMR, 5%
Excellent Interpersonal, 5%

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Office and Administrative Industry
Patient Service Representative
Patient Service Representative vs Office Representative

Updated January 8, 2025

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