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Patient services manager vs resident services director

The differences between patient services managers and resident services directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a patient services manager and a resident services director. Additionally, a patient services manager has an average salary of $69,729, which is higher than the $62,648 average annual salary of a resident services director.

The top three skills for a patient services manager include patients, patient care and patient service. The most important skills for a resident services director are resident care, state regulations, and CPR.

Patient services manager vs resident services director overview

Patient Services ManagerResident Services Director
Yearly salary$69,729$62,648
Hourly rate$33.52$30.12
Growth rate28%28%
Number of jobs157,29484,382
Job satisfaction--
Most common degreeBachelor's Degree, 55%Bachelor's Degree, 48%
Average age4747
Years of experience66

What does a patient services manager do?

A patient services manager is responsible for providing high-quality medical services for the patients, implementing standard protocols and strict regulations to ensure the safety and security of the medical facility. Patient services managers monitor the adequacy of medical tools and materials, as well as inspecting the conditional efficiency of equipment and machinery. They also assist other medical professionals in performing procedures and administering medications for the patients. A patient services manager handles the departmental budget, allocating enough resources to support medical operations and functions.

What does a resident services director do?

A resident service director is responsible for developing, planning, implementing, supervising, and monitoring the resident services staff and program for residents consistent with regulations and established best practices. Their duties and responsibilities include maintaining accurate resident records and coordinating safety and emergency programs.

Patient services manager vs resident services director salary

Patient services managers and resident services directors have different pay scales, as shown below.

Patient Services ManagerResident Services Director
Average salary$69,729$62,648
Salary rangeBetween $41,000 And $117,000Between $32,000 And $120,000
Highest paying CityBeverly, MANew York, NY
Highest paying stateMassachusettsDelaware
Best paying companySanofi GenzymeKaiser Permanente
Best paying industryHealth CareTransportation

Differences between patient services manager and resident services director education

There are a few differences between a patient services manager and a resident services director in terms of educational background:

Patient Services ManagerResident Services Director
Most common degreeBachelor's Degree, 55%Bachelor's Degree, 48%
Most common majorBusinessNursing
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Patient services manager vs resident services director demographics

Here are the differences between patient services managers' and resident services directors' demographics:

Patient Services ManagerResident Services Director
Average age4747
Gender ratioMale, 23.4% Female, 76.6%Male, 22.7% Female, 77.3%
Race ratioBlack or African American, 12.5% Unknown, 4.3% Hispanic or Latino, 14.3% Asian, 7.6% White, 60.6% American Indian and Alaska Native, 0.7%Black or African American, 11.8% Unknown, 4.3% Hispanic or Latino, 14.2% Asian, 7.7% White, 61.4% American Indian and Alaska Native, 0.7%
LGBT Percentage12%12%

Differences between patient services manager and resident services director duties and responsibilities

Patient services manager example responsibilities.

  • Manage the liquidity and oversight of assign hospital accounts, ensuring aging and recovery expectations are meet.
  • Confirm correct diagnosis codes and CPT codes are process to ensure accurate billing and filing of medical claims.
  • Adhere to JACHO and CMS regulatory standards.
  • Coordinate clerical staff training sessions in OSHA requirements.
  • Steer the strict adherence to JACHO, NYS-DOH and CMS regulatory guidelines.
  • Comply with practice policies including, but not limit to OSHA and HIPAA.
    • Show more

Resident services director example responsibilities.

  • Manage resident and facility accounts, budgets, social security applications, and Medicare and Medicaid benefits.
  • Attend weekly Medicare meetings and notify families of available coverage and mail necessary Medicare letters to families for confirmation.
  • Perform daily maintenance on boilers, HVAC unit and all mechanical system.
  • Perform HVAC, plumbing and electrical repairs including older circuit breaker boxes and meter stacks.
  • Assist with resident and family decision making regarding clinical and long term care (LTC).
  • Develop system to track all housing applications and improve internal housing relocation methods in response to new DHS mandates.
    • Show more

Patient services manager vs resident services director skills

Common patient services manager skills
  • Patients, 21%
  • Patient Care, 13%
  • Patient Service, 11%
  • Customer Service, 7%
  • Tray Line, 6%
  • Food Service, 6%
Common resident services director skills
  • Resident Care, 12%
  • State Regulations, 9%
  • CPR, 8%
  • Social Work, 7%
  • Memory Care, 6%
  • Independent Living, 6%

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Updated January 8, 2025

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