Phone agent vs associate customer service representative

The differences between phone agents and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a phone agent and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $27,170 average annual salary of a phone agent.

The top three skills for a phone agent include customer service, troubleshoot and customer satisfaction. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Phone agent vs associate customer service representative overview

	Phone Agent	Associate Customer Service Representative
Yearly salary	$27,170	$35,215
Hourly rate	$13.06	$16.93
Growth rate	-4%	-4%
Number of jobs	103,271	199,751
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Phone agent vs associate customer service representative salary

Phone agents and associate customer service representatives have different pay scales, as shown below.

	Phone Agent	Associate Customer Service Representative
Average salary	$27,170	$35,215
Salary range	Between $21,000 And $33,000	Between $26,000 And $46,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Deutsche Bank
Best paying industry	-	Finance

Differences between phone agent and associate customer service representative education

There are a few differences between a phone agent and an associate customer service representative in terms of educational background:

	Phone Agent	Associate Customer Service Representative
Most common degree	High School Diploma, 37%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Phone agent vs associate customer service representative demographics

Here are the differences between phone agents' and associate customer service representatives' demographics:

	Phone Agent	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 35.9% Female, 64.1%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 10.0% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.2% White, 57.7% American Indian and Alaska Native, 0.6%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between phone agent and associate customer service representative duties and responsibilities

Phone agent example responsibilities.

Assist customers with DSL troubleshoot and minor pc issues preventing pc from connecting to internet.
Perform a variety of tasks including preparing PowerPoint presentations and spreadsheets, drafting e-mails or letters, organizing meeting/business luncheons.
Operate FedEx shipping system efficiently and accurately.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Phone agent vs associate customer service representative skills

Common phone agent skills

Customer Service, 21%
Troubleshoot, 15%
Customer Satisfaction, 13%
Inbound Phone Calls, 8%
Customer Care, 8%
Outbound Calls, 7%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Phone Agent
Phone Agent vs Associate Customer Service Representative

Updated January 8, 2025

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