Phone agent vs bilingual customer service

The differences between phone agents and bilingual customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a phone agent and a bilingual customer service. Additionally, a bilingual customer service has an average salary of $32,388, which is higher than the $27,170 average annual salary of a phone agent.

The top three skills for a phone agent include customer service, troubleshoot and customer satisfaction. The most important skills for a bilingual customer service are data entry, strong customer service, and excellent organizational.

Phone agent vs bilingual customer service overview

	Phone Agent	Bilingual Customer Service
Yearly salary	$27,170	$32,388
Hourly rate	$13.06	$15.57
Growth rate	-4%	-4%
Number of jobs	103,271	201,631
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Phone agent vs bilingual customer service salary

Phone agents and bilingual customer services have different pay scales, as shown below.

	Phone Agent	Bilingual Customer Service
Average salary	$27,170	$32,388
Salary range	Between $21,000 And $33,000	Between $26,000 And $39,000
Highest paying City	-	Minneapolis, MN
Highest paying state	-	Alaska
Best paying company	-	Uline
Best paying industry	-	Insurance

Differences between phone agent and bilingual customer service education

There are a few differences between a phone agent and a bilingual customer service in terms of educational background:

	Phone Agent	Bilingual Customer Service
Most common degree	High School Diploma, 37%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Phone agent vs bilingual customer service demographics

Here are the differences between phone agents' and bilingual customer services' demographics:

	Phone Agent	Bilingual Customer Service
Average age	40	40
Gender ratio	Male, 35.9% Female, 64.1%	Male, 30.8% Female, 69.2%
Race ratio	Black or African American, 10.0% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.2% White, 57.7% American Indian and Alaska Native, 0.6%	Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between phone agent and bilingual customer service duties and responsibilities

Phone agent example responsibilities.

Assist customers with DSL troubleshoot and minor pc issues preventing pc from connecting to internet.
Perform a variety of tasks including preparing PowerPoint presentations and spreadsheets, drafting e-mails or letters, organizing meeting/business luncheons.
Operate FedEx shipping system efficiently and accurately.

Bilingual customer service example responsibilities.

Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
Provide excellent customer service while ensuring all HIPPA guidelines are follow.
Handle high volume correspondence receive from both patients and providers, validate documents manually and support computerize filing system.
Verify and update patients demographics and insurance information as needed, send messages to facilities concerning patient medications and concerns.
Demonstrate superb organizational and multitasking abilities
Provide accurate first call solutions to any concern from providers and third party agencies according to HIPAA guidelines and ethical protocols.

Phone agent vs bilingual customer service skills

Common phone agent skills

Customer Service, 21%
Troubleshoot, 15%
Customer Satisfaction, 13%
Inbound Phone Calls, 8%
Customer Care, 8%
Outbound Calls, 7%

Common bilingual customer service skills

Data Entry, 8%
Strong Customer Service, 7%
Excellent Organizational, 6%
Excellent Interpersonal, 6%
Strong Computer, 5%
Technical Support, 5%

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Office and Administrative Industry
Phone Agent
Phone Agent vs Bilingual Customer Service

Updated January 8, 2025

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