Phone agent vs certified medical technician

The differences between phone agents and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a phone agent and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $27,170 average annual salary of a phone agent.

The top three skills for a phone agent include customer service, troubleshoot and customer satisfaction. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Phone agent vs certified medical technician overview

	Phone Agent	Certified Medical Technician
Yearly salary	$27,170	$38,859
Hourly rate	$13.06	$18.68
Growth rate	-4%	5%
Number of jobs	103,271	164,424
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	12	12

Phone agent vs certified medical technician salary

Phone agents and certified medical technicians have different pay scales, as shown below.

	Phone Agent	Certified Medical Technician
Average salary	$27,170	$38,859
Salary range	Between $21,000 And $33,000	Between $28,000 And $53,000
Highest paying City	-	Denton, TX
Highest paying state	-	Alaska
Best paying company	-	Favorite Healthcare Staffing
Best paying industry	-	Health Care

Differences between phone agent and certified medical technician education

There are a few differences between a phone agent and a certified medical technician in terms of educational background:

	Phone Agent	Certified Medical Technician
Most common degree	High School Diploma, 37%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Phone agent vs certified medical technician demographics

Here are the differences between phone agents' and certified medical technicians' demographics:

	Phone Agent	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 35.9% Female, 64.1%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 10.0% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.2% White, 57.7% American Indian and Alaska Native, 0.6%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between phone agent and certified medical technician duties and responsibilities

Phone agent example responsibilities.

Assist customers with DSL troubleshoot and minor pc issues preventing pc from connecting to internet.
Perform a variety of tasks including preparing PowerPoint presentations and spreadsheets, drafting e-mails or letters, organizing meeting/business luncheons.
Operate FedEx shipping system efficiently and accurately.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Phone agent vs certified medical technician skills

Common phone agent skills

Customer Service, 21%
Troubleshoot, 15%
Customer Satisfaction, 13%
Inbound Phone Calls, 8%
Customer Care, 8%
Outbound Calls, 7%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Phone Agent
Phone Agent vs Certified Medical Technician

Updated January 8, 2025

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