Phone agent vs customer sales representative

The differences between phone agents and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a phone agent and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $27,170 average annual salary of a phone agent.

The top three skills for a phone agent include customer service, troubleshoot and customer satisfaction. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Phone agent vs customer sales representative overview

	Phone Agent	Customer Sales Representative
Yearly salary	$27,170	$38,744
Hourly rate	$13.06	$18.63
Growth rate	-4%	-4%
Number of jobs	103,271	303,801
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Phone agent vs customer sales representative salary

Phone agents and customer sales representatives have different pay scales, as shown below.

	Phone Agent	Customer Sales Representative
Average salary	$27,170	$38,744
Salary range	Between $21,000 And $33,000	Between $27,000 And $54,000
Highest paying City	-	Santa Rosa, CA
Highest paying state	-	Hawaii
Best paying company	-	Merck
Best paying industry	-	Finance

Differences between phone agent and customer sales representative education

There are a few differences between a phone agent and a customer sales representative in terms of educational background:

	Phone Agent	Customer Sales Representative
Most common degree	High School Diploma, 37%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Phone agent vs customer sales representative demographics

Here are the differences between phone agents' and customer sales representatives' demographics:

	Phone Agent	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 35.9% Female, 64.1%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 10.0% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.2% White, 57.7% American Indian and Alaska Native, 0.6%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between phone agent and customer sales representative duties and responsibilities

Phone agent example responsibilities.

Assist customers with DSL troubleshoot and minor pc issues preventing pc from connecting to internet.
Perform a variety of tasks including preparing PowerPoint presentations and spreadsheets, drafting e-mails or letters, organizing meeting/business luncheons.
Operate FedEx shipping system efficiently and accurately.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Phone agent vs customer sales representative skills

Common phone agent skills

Customer Service, 21%
Troubleshoot, 15%
Customer Satisfaction, 13%
Inbound Phone Calls, 8%
Customer Care, 8%
Outbound Calls, 7%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Office and Administrative Industry
Phone Agent
Phone Agent vs Customer Sales Representative

Updated January 8, 2025

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