Phone agent vs phone operator

The differences between phone agents and phone operators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a phone agent, becoming a phone operator takes usually requires 1-2 years. Additionally, a phone operator has an average salary of $30,289, which is higher than the $27,170 average annual salary of a phone agent.

The top three skills for a phone agent include customer service, troubleshoot and customer satisfaction. The most important skills for a phone operator are patients, customer service, and phone calls.

Phone agent vs phone operator overview

	Phone Agent	Phone Operator
Yearly salary	$27,170	$30,289
Hourly rate	$13.06	$14.56
Growth rate	-4%	-4%
Number of jobs	103,271	87,484
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	High School Diploma, 39%
Average age	40	53
Years of experience	12	2

Phone agent vs phone operator salary

Phone agents and phone operators have different pay scales, as shown below.

	Phone Agent	Phone Operator
Average salary	$27,170	$30,289
Salary range	Between $21,000 And $33,000	Between $25,000 And $36,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between phone agent and phone operator education

There are a few differences between a phone agent and a phone operator in terms of educational background:

	Phone Agent	Phone Operator
Most common degree	High School Diploma, 37%	High School Diploma, 39%
Most common major	Business	Business
Most common college	-	-

Phone agent vs phone operator demographics

Here are the differences between phone agents' and phone operators' demographics:

	Phone Agent	Phone Operator
Average age	40	53
Gender ratio	Male, 35.9% Female, 64.1%	Male, 22.7% Female, 77.3%
Race ratio	Black or African American, 10.0% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.2% White, 57.7% American Indian and Alaska Native, 0.6%	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.1% Asian, 3.2% White, 59.5% American Indian and Alaska Native, 1.2%
LGBT Percentage	7%	19%

Differences between phone agent and phone operator duties and responsibilities

Phone agent example responsibilities.

Assist customers with DSL troubleshoot and minor pc issues preventing pc from connecting to internet.
Perform a variety of tasks including preparing PowerPoint presentations and spreadsheets, drafting e-mails or letters, organizing meeting/business luncheons.
Operate FedEx shipping system efficiently and accurately.

Phone operator example responsibilities.

Manage incoming calls from patients and medical professionals by utilizing telephonic paging system and manual messaging.
Answer phone calls for att and directv
Up sell customers to DirecTV bundles as well as internet, cell phone service, long distance and home phone service.
Illistrate confidentiality of veterans when discussing concerns as it relate to medical treatments in compliance with HIPPA regulations.
Up sell customers to DirecTV bundles as well as internet, cell phone service, long distance and home phone service.

Phone agent vs phone operator skills

Common phone agent skills

Customer Service, 21%
Troubleshoot, 15%
Customer Satisfaction, 13%
Inbound Phone Calls, 8%
Customer Care, 8%
Outbound Calls, 7%

Common phone operator skills

Patients, 15%
Customer Service, 15%
Phone Calls, 13%
Telephone Calls, 9%
Front Desk, 4%
Computer System, 4%