Phone agent vs phone representative

The differences between phone agents and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a phone agent and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $27,170 average annual salary of a phone agent.

The top three skills for a phone agent include customer service, troubleshoot and customer satisfaction. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Phone agent vs phone representative overview

	Phone Agent	Phone Representative
Yearly salary	$27,170	$42,827
Hourly rate	$13.06	$20.59
Growth rate	-4%	-4%
Number of jobs	103,271	222,650
Job satisfaction	-	-
Most common degree	High School Diploma, 37%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

Phone agent vs phone representative salary

Phone agents and phone representatives have different pay scales, as shown below.

	Phone Agent	Phone Representative
Average salary	$27,170	$42,827
Salary range	Between $21,000 And $33,000	Between $26,000 And $68,000
Highest paying City	-	Norco, CA
Highest paying state	-	California
Best paying company	-	Press Ganey
Best paying industry	-	Health Care

Differences between phone agent and phone representative education

There are a few differences between a phone agent and a phone representative in terms of educational background:

	Phone Agent	Phone Representative
Most common degree	High School Diploma, 37%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Phone agent vs phone representative demographics

Here are the differences between phone agents' and phone representatives' demographics:

	Phone Agent	Phone Representative
Average age	40	40
Gender ratio	Male, 35.9% Female, 64.1%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 10.0% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.2% White, 57.7% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between phone agent and phone representative duties and responsibilities

Phone agent example responsibilities.

Assist customers with DSL troubleshoot and minor pc issues preventing pc from connecting to internet.
Perform a variety of tasks including preparing PowerPoint presentations and spreadsheets, drafting e-mails or letters, organizing meeting/business luncheons.
Operate FedEx shipping system efficiently and accurately.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Phone agent vs phone representative skills

Common phone agent skills

Customer Service, 21%
Troubleshoot, 15%
Customer Satisfaction, 13%
Inbound Phone Calls, 8%
Customer Care, 8%
Outbound Calls, 7%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%