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The differences between product support representatives and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a product support representative, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $36,865 average annual salary of a product support representative.
The top three skills for a product support representative include customer service, technical support and product knowledge. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Product Support Representative | Certified Medical Technician | |
| Yearly salary | $36,865 | $38,859 |
| Hourly rate | $17.72 | $18.68 |
| Growth rate | 10% | 5% |
| Number of jobs | 125,112 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 28% |
| Average age | 42 | 44 |
| Years of experience | 2 | 12 |
Product support representatives are skilled employees who are responsible for performing tasks related to product support services. These representatives must provide excellent customer service as well as technical and product support by responding to phone calls and emails of their customers. They must advise their customers on preventative maintenance and configurations that may negatively affect product performance. Product support representatives are also required to document all activities and communications about problems related to product support services and report them with the development team for solutions.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Product support representatives and certified medical technicians have different pay scales, as shown below.
| Product Support Representative | Certified Medical Technician | |
| Average salary | $36,865 | $38,859 |
| Salary range | Between $24,000 And $56,000 | Between $28,000 And $53,000 |
| Highest paying City | Trenton, NJ | Denton, TX |
| Highest paying state | Rhode Island | Alaska |
| Best paying company | Kronos Incorporated | Favorite Healthcare Staffing |
| Best paying industry | - | Health Care |
There are a few differences between a product support representative and a certified medical technician in terms of educational background:
| Product Support Representative | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | Stanford University | University of Connecticut |
Here are the differences between product support representatives' and certified medical technicians' demographics:
| Product Support Representative | Certified Medical Technician | |
| Average age | 42 | 44 |
| Gender ratio | Male, 65.0% Female, 35.0% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.0% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 11% | 8% |