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The differences between product support representatives and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a product support representative and a client support specialist. Additionally, a client support specialist has an average salary of $39,585, which is higher than the $36,865 average annual salary of a product support representative.
The top three skills for a product support representative include customer service, technical support and product knowledge. The most important skills for a client support specialist are customer service, client support, and client service.
| Product Support Representative | Client Support Specialist | |
| Yearly salary | $36,865 | $39,585 |
| Hourly rate | $17.72 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 125,112 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Product support representatives are skilled employees who are responsible for performing tasks related to product support services. These representatives must provide excellent customer service as well as technical and product support by responding to phone calls and emails of their customers. They must advise their customers on preventative maintenance and configurations that may negatively affect product performance. Product support representatives are also required to document all activities and communications about problems related to product support services and report them with the development team for solutions.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Product support representatives and client support specialists have different pay scales, as shown below.
| Product Support Representative | Client Support Specialist | |
| Average salary | $36,865 | $39,585 |
| Salary range | Between $24,000 And $56,000 | Between $29,000 And $53,000 |
| Highest paying City | Trenton, NJ | New York, NY |
| Highest paying state | Rhode Island | New York |
| Best paying company | Kronos Incorporated | NTT Data International L.L.C. |
| Best paying industry | - | Manufacturing |
There are a few differences between a product support representative and a client support specialist in terms of educational background:
| Product Support Representative | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between product support representatives' and client support specialists' demographics:
| Product Support Representative | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 65.0% Female, 35.0% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.0% White, 56.5% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |