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The differences between production supports and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $49,480 average annual salary of a production support.
The top three skills for a production support include java, unix and troubleshoot. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Production Support | Support Analyst | |
| Yearly salary | $49,480 | $75,989 |
| Hourly rate | $23.79 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,902 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Production supports and support analysts have different pay scales, as shown below.
| Production Support | Support Analyst | |
| Average salary | $49,480 | $75,989 |
| Salary range | Between $26,000 And $92,000 | Between $50,000 And $114,000 |
| Highest paying City | New York, NY | Jersey City, NJ |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Bloomberg | The Citadel |
| Best paying industry | - | Finance |
There are a few differences between a production support and a support analyst in terms of educational background:
| Production Support | Support Analyst | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production supports' and support analysts' demographics:
| Production Support | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |