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The differences between production supports and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support and a technical support specialist. Additionally, a production support has an average salary of $49,480, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a production support include java, unix and troubleshoot. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Production Support | Technical Support Specialist | |
| Yearly salary | $49,480 | $48,667 |
| Hourly rate | $23.79 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,902 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Production supports and technical support specialists have different pay scales, as shown below.
| Production Support | Technical Support Specialist | |
| Average salary | $49,480 | $48,667 |
| Salary range | Between $26,000 And $92,000 | Between $30,000 And $76,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Bloomberg | Meta |
| Best paying industry | - | Finance |
There are a few differences between a production support and a technical support specialist in terms of educational background:
| Production Support | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between production supports' and technical support specialists' demographics:
| Production Support | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |