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The differences between program support technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a program support technician and a customer support technician. Additionally, a program support technician has an average salary of $36,653, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a program support technician include program support, data entry and DMV. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Program Support Technician | Customer Support Technician | |
| Yearly salary | $36,653 | $36,361 |
| Hourly rate | $17.62 | $17.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 160,368 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Program support technicians require administrative experience and skills in communication, organization, and proficiency with office software to do their best. This career choice demands showcasing support for users by answering their questions, resolving technical issues, and maintaining the network, software, and computer equipment of the respective company.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Program support technicians and customer support technicians have different pay scales, as shown below.
| Program Support Technician | Customer Support Technician | |
| Average salary | $36,653 | $36,361 |
| Salary range | Between $25,000 And $52,000 | Between $23,000 And $56,000 |
| Highest paying City | Long Beach, CA | New York, NY |
| Highest paying state | Hawaii | New Jersey |
| Best paying company | Mandiant | Adobe |
| Best paying industry | Health Care | Technology |
There are a few differences between a program support technician and a customer support technician in terms of educational background:
| Program Support Technician | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Stanford University |
Here are the differences between program support technicians' and customer support technicians' demographics:
| Program Support Technician | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 32.2% Female, 67.8% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 14.2% Unknown, 5.4% Hispanic or Latino, 13.2% Asian, 9.6% White, 57.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |