Program support technician vs information technology/support technician

Differences between program support technician and information technology/support technician duties and responsibilities

Program support technician example responsibilities.

• Manage facility projects, produce facility reports preventive maintenance, work orders and administer maintenance program using CMMS and SCADA.
• Prepare and process all payroll and personnel transactions, travel arrangements and reimbursements.
• Create PowerPoint presentations for online circulation and print distribution to articulate departmental goals.
• Utilize the tracking system to enter all demographics for tenant petitions, capitol improvements, voluntary agreements and substantial rehabilitation cases.
• Communicate daily with medical center staff within the VISN, insurance companies, and co-workers.

Information technology/support technician example responsibilities.

• Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
• Manage companies ShoreTel VoIP telephone system.
• Manage and maintain network peripherals including printers, workstations and network connections.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Furnish technical assistance with VoIP system maintenance.
• Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.
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