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The differences between remote broadcast technicians and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a remote broadcast technician, becoming a help desk specialist takes usually requires 1-2 years. Additionally, a help desk specialist has an average salary of $51,065, which is higher than the $29,076 average annual salary of a remote broadcast technician.
The top three skills for a remote broadcast technician include technical issues, troubleshoot and IP. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.
| Remote Broadcast Technician | Help Desk Specialist | |
| Yearly salary | $29,076 | $51,065 |
| Hourly rate | $13.98 | $24.55 |
| Growth rate | 10% | 10% |
| Number of jobs | 31,162 | 75,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 4 | 2 |
A remote broadcast technician is responsible for setting up electronic equipment that controls signal strength, audio quality, and video quality. As a remote broadcast technician, you will operate equipment for streaming live events, control audio equipment to ensure sound quality, and maintain standard sound level during television and radio broadcasts. In addition, you will be responsible for operating transmitters that broadcast both TV and radio programs. Other duties include troubleshooting transmission problems, working closely with engineers to test and integrate new systems, and editing video and audio recordings using computer software.
The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills, and the ability to prioritize vital tasks.
Remote broadcast technicians and help desk specialists have different pay scales, as shown below.
| Remote Broadcast Technician | Help Desk Specialist | |
| Average salary | $29,076 | $51,065 |
| Salary range | Between $10,000 And $78,000 | Between $35,000 And $73,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | Alaska |
| Best paying company | - | Schulte Roth & Zabel |
| Best paying industry | - | Technology |
There are a few differences between a remote broadcast technician and a help desk specialist in terms of educational background:
| Remote Broadcast Technician | Help Desk Specialist | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 48% |
| Most common major | Communication | Computer Science |
| Most common college | New York University | University of Pennsylvania |
Here are the differences between remote broadcast technicians' and help desk specialists' demographics:
| Remote Broadcast Technician | Help Desk Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 84.6% Female, 15.4% | Male, 79.4% Female, 20.6% |
| Race ratio | Black or African American, 8.4% Unknown, 6.3% Hispanic or Latino, 16.9% Asian, 5.2% White, 62.9% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |