Resident services director vs service director

The differences between resident services directors and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a resident services director and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $62,648 average annual salary of a resident services director.

The top three skills for a resident services director include resident care, state regulations and CPR. The most important skills for a service director are patients, healthcare, and patient care.

Resident services director vs service director overview

	Resident Services Director	Service Director
Yearly salary	$62,648	$114,981
Hourly rate	$30.12	$55.28
Growth rate	28%	28%
Number of jobs	84,382	64,277
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a resident services director do?

A resident service director is responsible for developing, planning, implementing, supervising, and monitoring the resident services staff and program for residents consistent with regulations and established best practices. Their duties and responsibilities include maintaining accurate resident records and coordinating safety and emergency programs.

What does a service director do?

A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.

Resident services director vs service director salary

Resident services directors and service directors have different pay scales, as shown below.

	Resident Services Director	Service Director
Average salary	$62,648	$114,981
Salary range	Between $32,000 And $120,000	Between $70,000 And $188,000
Highest paying City	New York, NY	San Francisco, CA
Highest paying state	Delaware	California
Best paying company	Kaiser Permanente	Mayo Clinic
Best paying industry	Transportation	Technology

Differences between resident services director and service director education

There are a few differences between a resident services director and a service director in terms of educational background:

	Resident Services Director	Service Director
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 59%
Most common major	Nursing	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Resident services director vs service director demographics

Here are the differences between resident services directors' and service directors' demographics:

	Resident Services Director	Service Director
Average age	47	47
Gender ratio	Male, 22.7% Female, 77.3%	Male, 57.2% Female, 42.8%
Race ratio	Black or African American, 11.8% Unknown, 4.3% Hispanic or Latino, 14.2% Asian, 7.7% White, 61.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	12%

Differences between resident services director and service director duties and responsibilities

Resident services director example responsibilities.

Manage resident and facility accounts, budgets, social security applications, and Medicare and Medicaid benefits.
Attend weekly Medicare meetings and notify families of available coverage and mail necessary Medicare letters to families for confirmation.
Perform daily maintenance on boilers, HVAC unit and all mechanical system.
Perform HVAC, plumbing and electrical repairs including older circuit breaker boxes and meter stacks.
Assist with resident and family decision making regarding clinical and long term care (LTC).
Develop system to track all housing applications and improve internal housing relocation methods in response to new DHS mandates.

Service director example responsibilities.

Lead and manage implementation and customization of SharePoint to replace legacy document approval system and document filing system.
Lead the training program for child psychiatry residents.
Manage social medias (Weibo, Facebook and etc . )
Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are meet.
Manage a staff of 280 FTE s and a management team of 6 in a union environment.
Manage all daily operations, both clinical and support, during and after Medicare trials to ensure long-term business viability.

Resident services director vs service director skills

Common resident services director skills

Resident Care, 12%
State Regulations, 9%
CPR, 8%
Social Work, 7%
Memory Care, 6%
Independent Living, 6%

Common service director skills

Patients, 12%
Healthcare, 10%
Patient Care, 10%
Customer Service, 9%
Oversight, 5%
Surgery, 4%

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Executive Management Industry
Resident Services Director
Resident Services Director vs Service Director

Updated January 8, 2025

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