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Retention representative vs customer account representative

The differences between retention representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a retention representative and a customer account representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a retention representative include product knowledge, customer service and outbound calls. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Retention representative vs customer account representative overview

Retention RepresentativeCustomer Account Representative
Yearly salary$50,753$36,138
Hourly rate$24.40$17.37
Growth rate-4%-4%
Number of jobs220,352269,549
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 46%
Average age4040
Years of experience1212

Retention representative vs customer account representative salary

Retention representatives and customer account representatives have different pay scales, as shown below.

Retention RepresentativeCustomer Account Representative
Average salary$50,753$36,138
Salary rangeBetween $40,000 And $63,000Between $27,000 And $46,000
Highest paying CitySan Francisco, CASan Ramon, CA
Highest paying stateCaliforniaAlaska
Best paying companyForwardDairy Farmers of America
Best paying industryTechnologyFinance

Differences between retention representative and customer account representative education

There are a few differences between a retention representative and a customer account representative in terms of educational background:

Retention RepresentativeCustomer Account Representative
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 46%
Most common majorBusinessBusiness
Most common college--

Retention representative vs customer account representative demographics

Here are the differences between retention representatives' and customer account representatives' demographics:

Retention RepresentativeCustomer Account Representative
Average age4040
Gender ratioMale, 38.5% Female, 61.5%Male, 46.2% Female, 53.8%
Race ratioBlack or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between retention representative and customer account representative duties and responsibilities

Retention representative example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Customer account representative example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Negotiate rates and pricing with customers, vendors, and logistics partners.
  • Prepare invoices for all customers in the logistics department at the end of every shipment.
  • Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
  • Utilize computer technology to troubleshoot product malfunctions.
  • Create display PowerPoint presentation used in national refresher training.
    • Show more

Retention representative vs customer account representative skills

Common retention representative skills
  • Product Knowledge, 22%
  • Customer Service, 15%
  • Outbound Calls, 7%
  • CSG, 5%
  • Customer Retention, 4%
  • Customer Accounts, 4%
Common customer account representative skills
  • Work Ethic, 9%
  • Inbound Calls, 6%
  • Customer Orders, 6%
  • Account Management, 6%
  • Outbound Calls, 5%
  • Delinquent Accounts, 5%

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Updated January 8, 2025

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