Retention representative vs customer sales representative

The differences between retention representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a retention representative and a customer sales representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $38,744 average annual salary of a customer sales representative.

The top three skills for a retention representative include product knowledge, customer service and outbound calls. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Retention representative vs customer sales representative overview

	Retention Representative	Customer Sales Representative
Yearly salary	$50,753	$38,744
Hourly rate	$24.40	$18.63
Growth rate	-4%	-4%
Number of jobs	220,352	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Retention representative vs customer sales representative salary

Retention representatives and customer sales representatives have different pay scales, as shown below.

	Retention Representative	Customer Sales Representative
Average salary	$50,753	$38,744
Salary range	Between $40,000 And $63,000	Between $27,000 And $54,000
Highest paying City	San Francisco, CA	Santa Rosa, CA
Highest paying state	California	Hawaii
Best paying company	Forward	Merck
Best paying industry	Technology	Finance

Differences between retention representative and customer sales representative education

There are a few differences between a retention representative and a customer sales representative in terms of educational background:

	Retention Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Retention representative vs customer sales representative demographics

Here are the differences between retention representatives' and customer sales representatives' demographics:

	Retention Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 38.5% Female, 61.5%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between retention representative and customer sales representative duties and responsibilities

Retention representative example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Retention representative vs customer sales representative skills

Common retention representative skills

Product Knowledge, 22%
Customer Service, 15%
Outbound Calls, 7%
CSG, 5%
Customer Retention, 4%
Customer Accounts, 4%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Retention Representative
Retention Representative vs Customer Sales Representative

Updated January 8, 2025

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