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Retention representative vs outbound sales representative

The differences between retention representatives and outbound sales representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a retention representative, becoming an outbound sales representative takes usually requires 2-4 years. Additionally, a retention representative has an average salary of $50,753, which is higher than the $45,723 average annual salary of an outbound sales representative.

The top three skills for a retention representative include product knowledge, customer service and outbound calls. The most important skills for an outbound sales representative are outbound sales, customer service, and excellent interpersonal.

Retention representative vs outbound sales representative overview

Retention RepresentativeOutbound Sales Representative
Yearly salary$50,753$45,723
Hourly rate$24.40$21.98
Growth rate-4%4%
Number of jobs220,352240,781
Job satisfaction--
Most common degreeBachelor's Degree, 37%High School Diploma, 33%
Average age4047
Years of experience124

Retention representative vs outbound sales representative salary

Retention representatives and outbound sales representatives have different pay scales, as shown below.

Retention RepresentativeOutbound Sales Representative
Average salary$50,753$45,723
Salary rangeBetween $40,000 And $63,000Between $24,000 And $84,000
Highest paying CitySan Francisco, CAHoboken, NJ
Highest paying stateCaliforniaNew Jersey
Best paying companyForwardAltice USA
Best paying industryTechnology-

Differences between retention representative and outbound sales representative education

There are a few differences between a retention representative and an outbound sales representative in terms of educational background:

Retention RepresentativeOutbound Sales Representative
Most common degreeBachelor's Degree, 37%High School Diploma, 33%
Most common majorBusinessBusiness
Most common college-SUNY College of Technology at Alfred

Retention representative vs outbound sales representative demographics

Here are the differences between retention representatives' and outbound sales representatives' demographics:

Retention RepresentativeOutbound Sales Representative
Average age4047
Gender ratioMale, 38.5% Female, 61.5%Male, 45.9% Female, 54.1%
Race ratioBlack or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.2% Asian, 5.1% White, 72.9% American Indian and Alaska Native, 0.2%
LGBT Percentage7%6%

Differences between retention representative and outbound sales representative duties and responsibilities

Retention representative example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Outbound sales representative example responsibilities.

  • Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
  • Build rapport while selling customers solar panels, porches, and double glaze windows.
  • Assist customers with there questions and concerns, telemarketing, distribute flyers within neighborhood.
  • Require multitasking, responding appropriately to customer questions and concerns, and negotiating sales for additional products and services.
  • Educate customers and are experts in all TWC products, services and packages along with competitor's offerings.
  • Serve as expert and educator to customers on all TWC products, services and packages along with competitor's offerings.
    • Show more

Retention representative vs outbound sales representative skills

Common retention representative skills
  • Product Knowledge, 22%
  • Customer Service, 15%
  • Outbound Calls, 7%
  • CSG, 5%
  • Customer Retention, 4%
  • Customer Accounts, 4%
Common outbound sales representative skills
  • Outbound Sales, 25%
  • Customer Service, 11%
  • Excellent Interpersonal, 9%
  • Excellent Organizational, 8%
  • CRM, 7%
  • Inbound Calls, 5%

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Updated January 8, 2025

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