Retention representative vs phone representative

The differences between retention representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a retention representative and a phone representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $42,827 average annual salary of a phone representative.

The top three skills for a retention representative include product knowledge, customer service and outbound calls. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Retention representative vs phone representative overview

	Retention Representative	Phone Representative
Yearly salary	$50,753	$42,827
Hourly rate	$24.40	$20.59
Growth rate	-4%	-4%
Number of jobs	220,352	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

Retention representative vs phone representative salary

Retention representatives and phone representatives have different pay scales, as shown below.

	Retention Representative	Phone Representative
Average salary	$50,753	$42,827
Salary range	Between $40,000 And $63,000	Between $26,000 And $68,000
Highest paying City	San Francisco, CA	Norco, CA
Highest paying state	California	California
Best paying company	Forward	Press Ganey
Best paying industry	Technology	Health Care

Differences between retention representative and phone representative education

There are a few differences between a retention representative and a phone representative in terms of educational background:

	Retention Representative	Phone Representative
Most common degree	Bachelor's Degree, 37%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Retention representative vs phone representative demographics

Here are the differences between retention representatives' and phone representatives' demographics:

	Retention Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 38.5% Female, 61.5%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between retention representative and phone representative duties and responsibilities

Retention representative example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Retention representative vs phone representative skills

Common retention representative skills

Product Knowledge, 22%
Customer Service, 15%
Outbound Calls, 7%
CSG, 5%
Customer Retention, 4%
Customer Accounts, 4%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Office and Administrative Industry
Retention Representative
Retention Representative vs Phone Representative

Updated January 8, 2025

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