Sales consultant vs customer service consultant

The differences between sales consultants and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a sales consultant, becoming a customer service consultant takes usually requires 6-12 months. Additionally, a sales consultant has an average salary of $60,135, which is higher than the $37,471 average annual salary of a customer service consultant.

The top three skills for a sales consultant include sales process, product knowledge and POS. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.

Sales consultant vs customer service consultant overview

	Sales Consultant	Customer Service Consultant
Yearly salary	$60,135	$37,471
Hourly rate	$28.91	$18.01
Growth rate	4%	-4%
Number of jobs	227,636	225,026
Job satisfaction	4.5	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 46%
Average age	47	40
Years of experience	4	12

What does a sales consultant do?

Sales consultants are employees who work in the sales department of a company. They are usually more skilled than usual sales employees. As such, they are usually given more complicated products or services to sell because they will be able to explain the product or service to the customers better. Sales consultants have in-depth knowledge of the offerings of the company. They talk to customers, understand what the customers need, and match the customers' needs with company products that can address the needs. They should also be updated on trends in the market and what is currently popular with the masses.

What does a customer service consultant do?

A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.

Sales consultant vs customer service consultant salary

Sales consultants and customer service consultants have different pay scales, as shown below.

	Sales Consultant	Customer Service Consultant
Average salary	$60,135	$37,471
Salary range	Between $37,000 And $97,000	Between $20,000 And $68,000
Highest paying City	San Francisco, CA	Hartford, CT
Highest paying state	California	Connecticut
Best paying company	Google	Accenture
Best paying industry	Finance	Technology

Differences between sales consultant and customer service consultant education

There are a few differences between a sales consultant and a customer service consultant in terms of educational background:

	Sales Consultant	Customer Service Consultant
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	-

Sales consultant vs customer service consultant demographics

Here are the differences between sales consultants' and customer service consultants' demographics:

	Sales Consultant	Customer Service Consultant
Average age	47	40
Gender ratio	Male, 63.2% Female, 36.8%	Male, 36.8% Female, 63.2%
Race ratio	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.2% Asian, 5.1% White, 72.8% American Indian and Alaska Native, 0.2%	Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	6%	7%

Differences between sales consultant and customer service consultant duties and responsibilities

Sales consultant example responsibilities.

Achieve monthly sales goals through new business and upselling current clients.
Utilize CRM systems to effectively manage accounts; leverage competitor and market intelligence to drive offer posture and capture competitor accounts.
Create print ads design and create ad word campaign for SEO and SEM products.
Deliver effective sales presentations to individuals and groups while cross-selling additional vehicle products and services.
Handle incoming calls from Medicare recipients.
Hire and train employees teach effective upselling strategies.

Customer service consultant example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
Perform daily closeout procedures on POS.

Sales consultant vs customer service consultant skills

Common sales consultant skills

Sales Process, 13%
Product Knowledge, 11%
POS, 11%
Pre Sales, 7%
Work Ethic, 5%
Cross-Selling, 5%

Common customer service consultant skills

Strong Customer Service, 50%
Customer Service, 11%
Strong Problem-Solving, 5%
Customer Calls, 4%
Troubleshoot, 4%
Customer Inquiries, 3%

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Sales Consultant vs Customer Service Consultant

Updated January 8, 2025

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