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The differences between sales support technicians and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a sales support technician, becoming a customer service technician takes usually requires 6-12 months. Additionally, a sales support technician has an average salary of $59,559, which is higher than the $36,757 average annual salary of a customer service technician.
The top three skills for a sales support technician include customer service, product knowledge and inbound calls. The most important skills for a customer service technician are basic math, math, and pathogens.
| Sales Support Technician | Customer Service Technician | |
| Yearly salary | $59,559 | $36,757 |
| Hourly rate | $28.63 | $17.67 |
| Growth rate | 4% | -4% |
| Number of jobs | 177,065 | 282,953 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 33% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
Sales support technicians and customer service technicians have different pay scales, as shown below.
| Sales Support Technician | Customer Service Technician | |
| Average salary | $59,559 | $36,757 |
| Salary range | Between $33,000 And $106,000 | Between $27,000 And $49,000 |
| Highest paying City | New York, NY | Newark, DE |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | Apple | GAVS Technologies |
| Best paying industry | - | Manufacturing |
There are a few differences between a sales support technician and a customer service technician in terms of educational background:
| Sales Support Technician | Customer Service Technician | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between sales support technicians' and customer service technicians' demographics:
| Sales Support Technician | Customer Service Technician | |
| Average age | 47 | 40 |
| Gender ratio | Male, 76.4% Female, 23.6% | Male, 58.4% Female, 41.6% |
| Race ratio | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.1% Asian, 5.1% White, 73.0% American Indian and Alaska Native, 0.2% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |