Sales support technician vs information technology/support technician

Differences between sales support technician and information technology/support technician duties and responsibilities

Sales support technician example responsibilities.

• Manage the maintenance, repair, and operation of POS equipment.
• Manage individual sales activities by developing highly effective, communications focuse relationship with multiple sales channels.
• Preform transfer on phone numbers and set-up of VOIP phone services
• Assist in creating Linux FTP servers and solving internal networking issues.
• Assist with router setup and acquiring and IP address for Intranet and Internet.
• Train client in POS operations and tasks; share knowledge of software capabilities.
Show more

Information technology/support technician example responsibilities.

• Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
• Manage companies ShoreTel VoIP telephone system.
• Manage and maintain network peripherals including printers, workstations and network connections.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Furnish technical assistance with VoIP system maintenance.
• Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.
Show more