Senior administrative support vs customer service supervisor

The differences between senior administrative supports and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a senior administrative support and a customer service supervisor. Additionally, a senior administrative support has an average salary of $47,183, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a senior administrative support include travel arrangements, sharepoint and customer service. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Senior administrative support vs customer service supervisor overview

	Senior Administrative Support	Customer Service Supervisor
Yearly salary	$47,183	$38,792
Hourly rate	$22.68	$18.65
Growth rate	-8%	-4%
Number of jobs	97,871	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a senior administrative support do?

As senior administrative support, you have to assist the senior managers in the administrative tasks of the company. You need to arrange and schedule meetings and perform the necessary operations to successfully conduct these meetings. You also need to manage the phone calls from the clients and be sure to be organized and give them appointments. Senior administrative support staff is also in charge of making flight and hotel reservations for your senior managers. This ensures that there will be no delays in the important meetings and administrative tasks of the company.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Senior administrative support vs customer service supervisor salary

Senior administrative supports and customer service supervisors have different pay scales, as shown below.

	Senior Administrative Support	Customer Service Supervisor
Average salary	$47,183	$38,792
Salary range	Between $26,000 And $84,000	Between $27,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	Maryland
Best paying company	-	Schneider Electric Industrial Services
Best paying industry	-	Finance

Differences between senior administrative support and customer service supervisor education

There are a few differences between a senior administrative support and a customer service supervisor in terms of educational background:

	Senior Administrative Support	Customer Service Supervisor
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Senior administrative support vs customer service supervisor demographics

Here are the differences between senior administrative supports' and customer service supervisors' demographics:

	Senior Administrative Support	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 31.1% Female, 68.9%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 11.4% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 59.4% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between senior administrative support and customer service supervisor duties and responsibilities

Senior administrative support example responsibilities.

Restructure, decentralize payroll and purchasing; achieve more productive use of headquarters staff; assume increased responsibilities without staff additions.
Assist in the support of SQL databases and other configurations such as .net or java as directed by vendor.
Create EDI, EDIFACT and XML.
Provide issue resolution within the prescribed timelines of SLA.
Configure trusted and self-sign public and private SSL certificates.
Work with staff to schedule maintenance windows for change management.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Senior administrative support vs customer service supervisor skills

Common senior administrative support skills

Travel Arrangements, 26%
SharePoint, 10%
Customer Service, 8%
Data Entry, 8%
Timekeeping, 7%
Defense Travel System, 6%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Senior Administrative Support
Senior Administrative Support vs Customer Service Supervisor

Updated January 8, 2025

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