Senior area manager vs general service manager

Differences between senior area manager and general service manager duties and responsibilities

Senior area manager example responsibilities.

• Manage by KPI matrix to ensure goals are met and correct negative indicators to achieve positive results.
• Network lead in companywide customer service compliance expectations, thru intercompany KPI & customer generate KPI.
• Collaborate with division payroll leads to identify and implement payroll best practices.
• Establish productive working relationships with state and federal regulatory agencies, reorganize and improve operation, and achieve OSHA compliance.
• Expense reporting as well as travel, payroll, merchandise transfer, and human resources report generation.
• Conduct operational reviews for facility appearance and maintenance resulting in consistently outstanding OSHA, local health inspections, and safety reviews.
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General service manager example responsibilities.

• Lead team through ISO certification which increase quality and processes.
• Lead RFP process for CRM software to include extensive evaluation and contract negotiation.
• Stabilize logistics organization, recruit and train 2 key positions, achieve zero staff turnover for two years.
• Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
• Maximize repair/assembly departments' workflow, parts inventory, and logistics.
• Improve quality systems across all plants and obtain QS or ISO certification at all sites.
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