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The differences between senior customer service representatives and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service representative and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $35,008 average annual salary of a senior customer service representative.
The top three skills for a senior customer service representative include outbound calls, windows and customer inquiries. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Senior Customer Service Representative | Customer Service Consultant | |
| Yearly salary | $35,008 | $37,471 |
| Hourly rate | $16.83 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 187,517 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Senior customer service representatives and customer service consultants have different pay scales, as shown below.
| Senior Customer Service Representative | Customer Service Consultant | |
| Average salary | $35,008 | $37,471 |
| Salary range | Between $28,000 And $42,000 | Between $20,000 And $68,000 |
| Highest paying City | Oxnard, CA | Hartford, CT |
| Highest paying state | Massachusetts | Connecticut |
| Best paying company | Bayer | Accenture |
| Best paying industry | Technology | Technology |
There are a few differences between a senior customer service representative and a customer service consultant in terms of educational background:
| Senior Customer Service Representative | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior customer service representatives' and customer service consultants' demographics:
| Senior Customer Service Representative | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 28.9% Female, 71.1% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |