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The differences between senior customer service representatives and international customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service representative and an international customer service representative. Additionally, a senior customer service representative has an average salary of $35,008, which is higher than the $31,752 average annual salary of an international customer service representative.
The top three skills for a senior customer service representative include outbound calls, windows and customer inquiries. The most important skills for an international customer service representative are logistics, order entry, and customer orders.
| Senior Customer Service Representative | International Customer Service Representative | |
| Yearly salary | $35,008 | $31,752 |
| Hourly rate | $16.83 | $15.27 |
| Growth rate | -4% | -4% |
| Number of jobs | 187,517 | 185,293 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.
An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.
Senior customer service representatives and international customer service representatives have different pay scales, as shown below.
| Senior Customer Service Representative | International Customer Service Representative | |
| Average salary | $35,008 | $31,752 |
| Salary range | Between $28,000 And $42,000 | Between $24,000 And $40,000 |
| Highest paying City | Oxnard, CA | Minneapolis, MN |
| Highest paying state | Massachusetts | Minnesota |
| Best paying company | Bayer | Valent BioSciences |
| Best paying industry | Technology | Health Care |
There are a few differences between a senior customer service representative and an international customer service representative in terms of educational background:
| Senior Customer Service Representative | International Customer Service Representative | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior customer service representatives' and international customer service representatives' demographics:
| Senior Customer Service Representative | International Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 28.9% Female, 71.1% | Male, 26.3% Female, 73.7% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 25.9% Asian, 5.9% White, 51.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |