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The differences between senior engagement managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a senior engagement manager and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $120,823 average annual salary of a senior engagement manager.
The top three skills for a senior engagement manager include project management, client relationships and strong project management. The most important skills for a senior service manager are project management, client relationships, and business development.
| Senior Engagement Manager | Senior Service Manager | |
| Yearly salary | $120,823 | $129,065 |
| Hourly rate | $58.09 | $62.05 |
| Growth rate | 16% | 16% |
| Number of jobs | 173,506 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A senior engagement manager fosters positive relationships with customers, who make the company's primary contact point. They help each client to schedule projects effectively and implement services. Besides preparing project performance reports and working with sales team members to create new businesses, senior engagement managers also ensure the sales team meets all the contract terms and conditions. Furthermore, senior engagement managers note all the cross-selling and up-selling market opportunities and quickly and efficiently handle customer complaints.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Senior engagement managers and senior service managers have different pay scales, as shown below.
| Senior Engagement Manager | Senior Service Manager | |
| Average salary | $120,823 | $129,065 |
| Salary range | Between $90,000 And $161,000 | Between $92,000 And $179,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Hampshire | California |
| Best paying company | Lyft | NVIDIA |
| Best paying industry | Professional | Professional |
There are a few differences between a senior engagement manager and a senior service manager in terms of educational background:
| Senior Engagement Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between senior engagement managers' and senior service managers' demographics:
| Senior Engagement Manager | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 70.0% Female, 30.0% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 15.5% White, 62.9% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |