Senior field service representative vs technical support specialist

Differences between senior field service representative and technical support specialist duties and responsibilities

Senior field service representative example responsibilities.

• Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
• Aid in re-constructing USMC accountability process for ECM equipment.
• Establish and standardize all guidelines for the repair and maintenance of ECM equipment.
• Coordinate with I2WD on all matters concerning shipments of equipment between CONUS and OCONUS.
• Assist with the training of OPNET & FLMNET courses in a classroom setting to deploy units.
• Apply extensive troubleshooting skills on electro-mechanical equipment control by windows base OS.
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Technical support specialist example responsibilities.

• Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
• Manage all operating end-user software including JavaScript - updating/installing Java.
• Install, configure and manage proprietary applications on Unix servers.
• Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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