Senior operations supervisor vs center supervisor

The differences between senior operations supervisors and center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a senior operations supervisor and a center supervisor. Additionally, a senior operations supervisor has an average salary of $61,392, which is higher than the $39,359 average annual salary of a center supervisor.

The top three skills for a senior operations supervisor include logistics, continuous improvement and process improvement. The most important skills for a center supervisor are develop recommendations, OSHA, and professional work.

Senior operations supervisor vs center supervisor overview

	Senior Operations Supervisor	Center Supervisor
Yearly salary	$61,392	$39,359
Hourly rate	$29.52	$18.92
Growth rate	6%	6%
Number of jobs	99,089	99,942
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 58%
Average age	44	47
Years of experience	6	6

What does a senior operations supervisor do?

A senior operations supervisor oversees the day to day running of a department as it pertains to evaluating, hiring, firing, and training employees. In this role, they are tasked with ensuring the supervision of staff processing paperwork ensuring efficient, accurate, and timely completion. Their other responsibilities include coordinating activities for those under their supervision, maintaining a cordial working relationship with departmental managers, ensuring their team maintains great customer service, and reviewing existing business processes to improve efficiency.

What does a center supervisor do?

A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.

Senior operations supervisor vs center supervisor salary

Senior operations supervisors and center supervisors have different pay scales, as shown below.

	Senior Operations Supervisor	Center Supervisor
Average salary	$61,392	$39,359
Salary range	Between $38,000 And $97,000	Between $27,000 And $56,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Gannett Fleming
Best paying industry	-	Telecommunication

Differences between senior operations supervisor and center supervisor education

There are a few differences between a senior operations supervisor and a center supervisor in terms of educational background:

	Senior Operations Supervisor	Center Supervisor
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	University of Pennsylvania	California State University - Bakersfield

Senior operations supervisor vs center supervisor demographics

Here are the differences between senior operations supervisors' and center supervisors' demographics:

	Senior Operations Supervisor	Center Supervisor
Average age	44	47
Gender ratio	Male, 73.1% Female, 26.9%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.3% American Indian and Alaska Native, 0.5%	Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	10%	8%

Differences between senior operations supervisor and center supervisor duties and responsibilities

Senior operations supervisor example responsibilities.

Manage administrative expenses and budgets including labor, training, petty cash, payroll, and awards.
Manage logistics operations relate to strategic military contingency maneuvers.
Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
Calculate payroll pay roll and work load to determine manpower to hand the work load for future dates.
General management responsibilities include production, manufacturing engineering, personnel development and internal logistics.
Design company website, PowerPoint presentation, brochure, profile, machinery list & factory production capacity information for marketing purposes.

Center supervisor example responsibilities.

Create reports to manage quality, production, error tracking, attendance & other KPIs.
Manage outbound scheduling of all line hauls to include courier, grind, and LTL shipments, and billing.
Assist in achieving and maintaining DoD certification and national accreditation equivalent.
Position and manage ammunition and weapon systems to ensure maximum economy of force.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Meet company KPIs for product quality.

Senior operations supervisor vs center supervisor skills

Common senior operations supervisor skills

Logistics, 13%
Continuous Improvement, 9%
Process Improvement, 9%
Quality Standards, 8%
PowerPoint, 6%
Performance Reviews, 5%

Common center supervisor skills

Develop Recommendations, 13%
OSHA, 7%
Professional Work, 7%
Patients, 6%
Employee Training, 5%
Performance Evaluations, 5%

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Senior Operations Supervisor
Senior Operations Supervisor vs Center Supervisor

Updated January 8, 2025

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