Senior technical service specialist vs technical support specialist

Differences between senior technical service specialist and technical support specialist duties and responsibilities

Senior technical service specialist example responsibilities.

• Manage Syteline ERP software database to enter complete production release packages for components and assemblies.
• Lead and assist in troubleshooting problems and assure appropriate communication with physicians and patients.
• Support FDA and Parexel audits.
• Lead raw material and API qualification projects.
• Work on OLTP and OLAP database systems.
• Install and maintain LAN base hardware point-of-sale systems for the hospitality industry.
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Technical support specialist example responsibilities.

• Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
• Manage all operating end-user software including JavaScript - updating/installing Java.
• Install, configure and manage proprietary applications on Unix servers.
• Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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