Senior technical services representative vs technical support specialist

Differences between senior technical services representative and technical support specialist duties and responsibilities

Senior technical services representative example responsibilities.

• Improve integrating processes by managing enterprise analysis tool acquisition for assisting customers in translating infrastructure information into meaningful data.
• Resolve pricing IP issues and research profile IP issues and push resolution if necessary.
• Provide parts and warranty claim parts to homeowner's with damage windows and doors.
• Analyze ecosystems across individual project sites in order to design and develop infrastructure for providing optimal service and signal strength.
• Prepare and present PowerPoint presentations that summarize the delivery schedule and contract requirements for the manufacturing dept.

Technical support specialist example responsibilities.

• Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
• Manage all operating end-user software including JavaScript - updating/installing Java.
• Install, configure and manage proprietary applications on Unix servers.
• Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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