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The differences between server technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a server technician and a services desk technician. Additionally, a server technician has an average salary of $55,884, which is higher than the $42,123 average annual salary of a services desk technician.
The top three skills for a server technician include customer service, troubleshoot and windows server. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| Server Technician | Services Desk Technician | |
| Yearly salary | $55,884 | $42,123 |
| Hourly rate | $26.87 | $20.25 |
| Growth rate | 5% | 10% |
| Number of jobs | 134,665 | 145,853 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 46% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
Server technicians are information technology (IT) professionals who are responsible for installing, maintaining, and troubleshooting the server systems of an IT organization. These technicians must manage both Unix and Windows-based systems to ensure reliability and stability for the clients. They are required to manage data center hardware by providing total diagnosis and repair on hardware issues. Server technicians must also perform regular backups for the organization's server while providing technical support to follow up inquiries and problems on system servers.
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Server technicians and services desk technicians have different pay scales, as shown below.
| Server Technician | Services Desk Technician | |
| Average salary | $55,884 | $42,123 |
| Salary range | Between $32,000 And $94,000 | Between $31,000 And $55,000 |
| Highest paying City | Daly City, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Amd | Forum Energy Technologies |
| Best paying industry | - | Government |
There are a few differences between a server technician and a services desk technician in terms of educational background:
| Server Technician | Services Desk Technician | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 46% |
| Most common major | Computer Science | Information Technology |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between server technicians' and services desk technicians' demographics:
| Server Technician | Services Desk Technician | |
| Average age | 43 | 42 |
| Gender ratio | Male, 88.8% Female, 11.2% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 9.7% White, 63.6% American Indian and Alaska Native, 0.3% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |