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The differences between service center representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service center representative and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $33,420 average annual salary of a service center representative.
The top three skills for a service center representative include patients, HR and customer calls. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Service Center Representative | Associate Customer Service Representative | |
| Yearly salary | $33,420 | $35,215 |
| Hourly rate | $16.07 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 196,101 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Service center representatives and associate customer service representatives have different pay scales, as shown below.
| Service Center Representative | Associate Customer Service Representative | |
| Average salary | $33,420 | $35,215 |
| Salary range | Between $26,000 And $41,000 | Between $26,000 And $46,000 |
| Highest paying City | Alameda, CA | Washington, DC |
| Highest paying state | California | Massachusetts |
| Best paying company | Cisco | Deutsche Bank |
| Best paying industry | Insurance | Finance |
There are a few differences between a service center representative and an associate customer service representative in terms of educational background:
| Service Center Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service center representatives' and associate customer service representatives' demographics:
| Service Center Representative | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.6% Female, 69.4% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |