Service center representative vs customer sales representative

The differences between service center representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service center representative and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $33,420 average annual salary of a service center representative.

The top three skills for a service center representative include patients, HR and customer calls. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Service center representative vs customer sales representative overview

	Service Center Representative	Customer Sales Representative
Yearly salary	$33,420	$38,744
Hourly rate	$16.07	$18.63
Growth rate	-4%	-4%
Number of jobs	196,101	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a service center representative do?

A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Service center representative vs customer sales representative salary

Service center representatives and customer sales representatives have different pay scales, as shown below.

	Service Center Representative	Customer Sales Representative
Average salary	$33,420	$38,744
Salary range	Between $26,000 And $41,000	Between $27,000 And $54,000
Highest paying City	Alameda, CA	Santa Rosa, CA
Highest paying state	California	Hawaii
Best paying company	Cisco	Merck
Best paying industry	Insurance	Finance

Differences between service center representative and customer sales representative education

There are a few differences between a service center representative and a customer sales representative in terms of educational background:

	Service Center Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Service center representative vs customer sales representative demographics

Here are the differences between service center representatives' and customer sales representatives' demographics:

	Service Center Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 30.6% Female, 69.4%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service center representative and customer sales representative duties and responsibilities

Service center representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Service center representative vs customer sales representative skills

Common service center representative skills

Patients, 14%
HR, 6%
Customer Calls, 5%
Phone Calls, 4%
Data Entry, 4%
Multitasking, 4%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Service Center Representative
Service Center Representative vs Customer Sales Representative

Updated January 8, 2025

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