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The differences between service center representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service center representative and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $33,420 average annual salary of a service center representative.
The top three skills for a service center representative include patients, HR and customer calls. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Service Center Representative | Customer Support Representative | |
| Yearly salary | $33,420 | $37,404 |
| Hourly rate | $16.07 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 196,101 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Service center representatives and customer support representatives have different pay scales, as shown below.
| Service Center Representative | Customer Support Representative | |
| Average salary | $33,420 | $37,404 |
| Salary range | Between $26,000 And $41,000 | Between $29,000 And $47,000 |
| Highest paying City | Alameda, CA | Boston, MA |
| Highest paying state | California | Alaska |
| Best paying company | Cisco | University of California, Berkeley |
| Best paying industry | Insurance | Finance |
There are a few differences between a service center representative and a customer support representative in terms of educational background:
| Service Center Representative | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service center representatives' and customer support representatives' demographics:
| Service Center Representative | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.6% Female, 69.4% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |