Service coordinator jobs in Gates, NY - 175 jobs

Service lane assistant acts as a liaison between customers and automotive technicians, assessing vehicle issues, explaining repairs and costs, providing estimates, and scheduling service appointments. Qualifications Requirements Valid driver's license Positive, friendly demeanor Reliability Desire to grow and advance a career

Job Description The Coordinator is responsible for preparing, organizing, distributing, and filing work orders and related project documents and providing clerical support to the Department team. The support provided by the Coordinator allows the Department team to focus on meeting project deadlines and achieving total customer satisfaction. Reports to the Plant Manager. Responsibilities: Performing clerical tasks including but not limited to data entry, filing, maintaining and storing records, and copying, scanning, faxing, and distributing documents. Strong Customer Service Skills Purchase machine parts and equipment. Review and expedite purchase orders. Input and update work orders. Review for timeliness and accuracy. Update and maintain various production reports and schedules. In-person, telephone, and written communication with customers, vendors, personnel and other employees to collect and provide information and resolve problems. Organize meetings and appointments. Contribution in being a Team player and sharing new Ideas with management Open mind to learn other duties and cross-train in other areas of the organization Provide clerical support to production personnel as needed. When necessary, this will involve spending limited time in the production area. Purchasing / Expediting and Price conscience decisions to bring products and services in to support the corresponding department Continuous support and productive information working with the Continuous Improvement Board for a smoother process Other related duties as assigned. Requirements: High school diploma or Graduate Equivalency Diploma (GED) required. Some secondary education or degree is a plus. Strong Organization Skills and Time Management Skills Must be able to interpret instructions from multiple co-workers. Working knowledge of MS Word, Excel, Internet Explorer, and Outlook. The ideal candidate must have precise detail orientation and focus. Strong communication, organization, and time management skills. Familiarity with machine parts is a plus. Experience working in a manufacturing office environment is a plus. Collaboration and Team building Honesty and Integrity throughout the workplace Strong problem-solving skills and creative solutions Can adapt quickly to change Promotes a Culture of safety Benefits: Medical/Dental/Vision/Disability effective first of the month after the hire date PTO accrual begins upon hire Referral bonuses 100% employee-owned plus 401k with company match

Role and Responsibilities The Aide Service Coordinator (ASC)'s main responsibility is to develop the visit schedule for Home Health Aides and Personal Care Aides (HHAs/PCAs). The ASC will also run and review process control reports and provide excellent customer service to internal/external customers via phone and email. Essential Functions Responsibilities include the following: Coordinate HHA/PCA visits and internal referrals. Coordinate HHA/PCA work schedules focusing on customer service and ideal matching to availability. Utilize the scheduling request report to assign aides to clients. Manage entire client service coverage as ordered by case managers including planning for weekends and holidays. Provide clients with consistent aide service focusing on continuity of care & customer satisfaction. Manage overtime use and contract hours in accordance with department goals and targets. Build relationships with all staff (both field and office) and foster a team atmosphere. Complete documentation/workflow to support schedule changes. Log all incoming and outgoing phone conversations and document reason for messages left. Assign designated on-call and per diem aides for maximum efficiency. Take on-call rotation as assigned. Notify all clients of aide service changes prior to scheduled service (i.e., clients should be notified before the end of the day of any possible non-coverage/on call coverage for the next day). Take any concerns from the aides and forward to the appropriate RN Case Manager. Run required reports and follow-up on any necessary action items. Other duties as assigned. This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. Education Requirements Associate's Degree preferred, or equivalent experience. Qualifications and Requirements One (1) year home care experience. Excellent communication skills & the ability to interact with all levels of staff and community partners. Ability to multi-task and prioritize work. Strong computer skills. Ability to function under stress. Work Environment The ASC is primarily in an office setting and may be exposed to outdoor conditions. The working conditions are classified as sedentary work: Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Physical Requirements The following is a description of the physical requirements on a daily basis for the ASC. While performing the duties of the job the employee is regularly expected to: Stand Sit Hear Walk Talk Stoop or kneel Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran

Job description:We are a full-service plumbing and mechanical contractor offering plumbing, HVAC, electrical, renovation, and emergency flood response services. Due to continued growth, we are seeking a Service Manager / Project Coordinator with a strong trade background to oversee day-to-day operations, lead our team, and ensure high-quality service for our customers Summary Duties Key Responsibilities: Customer Relations: Communicate professionally with customers, set realistic expectations, and maintain high customer satisfaction. Team Oversight: Provide direction and support to field technicians, troubleshoot issues, and ensure job quality. Estimate Creation: Draft thorough, accurate estimates for plumbing, HVAC, electrical, renovations, and flood jobs. Scheduling & Dispatching: Coordinate technician schedules, respond to emergency service calls, and prioritize jobs in real-time. Material Management: Build detailed material lists, place supplier orders, and track deliveries. Billing & Documentation: Assist with billing tasks, job documentation, and post-job summaries. Software Usage: Navigate and utilize multiple software platforms daily, including CRM/job management systems, estimating software, email, and spreadsheets. Problem Solving: Use practical trade knowledge to resolve customer issues, job site challenges, and logistical bottlenecks REQUIREMENTS: Prior hands-on trade experience (plumbing, HVAC, electrical, or general construction required). Ability to multi-task in a fast-paced, high-volume environment. Excellent organizational and time-management skills. Strong leadership and coaching ability for team management. Experience preparing detailed service estimates. Proficient with computers and various software systems (dispatching, estimating, CRM). Effective communication skills (verbal and written). Competencies: Customer service focus, ability to develop strong, long-term customer relationships Excellent interpersonal skills Ability to work independently in a team environment and as individual. Must possess proficient oral and written communication and presentation skills and be able to communicate effectively Must be able to develop and maintain positive, cooperative, team-oriented relationships with direct reports, co-workers, supervisors, managers, clients, and others. What We Offer: Competitive salary based on experience Paid holidays and vacation time Health insurance options Opportunities for advancement in a growing company A team-oriented, fast-moving work environment where your experience is respected Mon thru Friday 7:30am - 5:30pm

Job Description Job Title: Service Office Coordinator Company: Precision Pool and Spa Company Job Type: Full-Time About Us Precision Pool and Spa Company is a growing family business dedicated to providing exceptional pool and spa services to our customers. We pride ourselves on professionalism, customer satisfaction, and operational excellence. As we expand, we are seeking a detail-oriented and customer-focused Service Office Coordinator to join our team. Position Summary The Service Office Coordinator serves as the first point of contact for our pool service customers and plays a key role in coordinating daily service operations. This role requires strong customer service skills, organization, attention to detail, and experience working with QuickBooks and scheduling software. Key Responsibilities Serve as the primary point of contact for pool service customers via phone and email Schedule pool service appointments using company software and coordinate daily routes with technicians Provide professional, friendly, and solution-oriented customer support Process billing and invoicing through QuickBooks Manage and submit warranty claims with manufacturers and vendors Maintain accurate customer records and service documentation Support technicians and management with administrative and service coordination needs Qualifications & Requirements Proven over-the-phone customer service experience Experience using QuickBooks (billing/invoicing required) Strong organizational and multitasking skills Excellent verbal and written communication skills Ability to work independently and collaboratively in a fast-paced environment Previous experience in service coordination, dispatch, or office administration preferred Compensation & Benefits Competitive salary: $50,000 - $65,000 per year (based on experience) Paid Time Off (PTO): Vacation, Sick, Personal Days, and Paid Holidays 401(k) plan with company matching Supportive team environment Opportunities for growth within a growing company

Episcopal SeniorLife Communities Mission: We provide high-quality services from skilled nursing and restorative care to housing, assisted living, and community-based wellness programs. We are committed to meeting each individual's needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge… Life. Inspired Every Day. Market and Outreach Coordinator Starting Pay Rate - $26.00/hour Full-Time, Monday - Friday The Outreach Coordinator is responsible for generating qualified leads, cultivating and managing relationships with referral sources, and creating/executing strategic outreach plans that drive occupancy, strengthen community partnerships, and increase awareness of Episcopal SeniorLife Communities' programs, services, and living options. This role serves as a key liaison between ESLC and the broader community to support organizational growth and mission impact. ESSENTIAL JOB FUNCTIONS Increase organizational awareness and lead generation through activities such as professional relationship building, networking, presentations, health fairs, community outreach, and events. Build and maintain strong relationships with current and new healthcare providers, social workers, senior service agencies, community organizations, and other referral partners. Distribute approved marketing collateral, including brochures, information folders, invitations, and work with the PR Manager to produce any additional promotional materials, as needed. Coordinate the monthly outreach meetings, agendas, and execution of plans with the team. Develop an outreach plan and actions to achieve plans/goals Complete monthly dashboard report Manage CRM referral source database through timely and accurate data entry and report utilization Responsible for generating leads and referrals to ensure adequate census and program utilization to meet or exceed budget targets Work with the Director of Marketing and PR & Communications Manager to identify community needs and consumer trends, and collaborate with the marketing team to develop successful program management strategies. Serve as a knowledgeable resource on ESLC services, levels of care, and community programs. Identify new referral opportunities and expand ESLC's referral network. Conduct on-site and virtual tours; provide lead management support to qualify, nurture, and convert inquiries, as needed. Requirements QUALIFICATIONS: Must have valid New York State driver's license with a clean driving record. Functional knowledge of communication devices: phone, fax, email, and internet. Excellent communication, organizational and prioritization skills. Self motivated. Proficient with Microsoft Office, especially Power Point and Publisher. Ability to take and give direction, follow up on requests. Ability to manage multiple tasks. Strong customer service focus. Provide resident- centered service. Strong team player. Ability to interact courteously and tactfully with staff, residents, family members, visitors, vendors and the general public. This position may be required to provide direct care or have access to resident property or belongings. EDUCATION: Bachelor's degree in Marketing, Communications, Public Relations, Human Services, or a related field preferred; equivalent experience considered. EXPERIENCE: Experience in senior services, healthcare outreach, community relations, sales, or marketing strongly preferred.

About Us: At Total Life, we're on a mission to support healthier aging and address mental health challenges by making high-quality, affordable emotional support services accessible to all older adults. As a behavioral health organization dedicated to older adult care, we use evidence-based practices to help clients live emotionally healthy, connected, and fulfilling lives. About This Opportunity: We're growing our in-person care team and seeking a Clinical Social Worker or Licensed Therapist to represent Total Life in the community. This unique role blends clinical practice and community engagement - you'll provide direct support to older adults through wellness assessments and initial therapy sessions at our partner residential locations, helping connect them to ongoing care. You'll serve as the compassionate, clinical face of Total Life in the field - bridging the gap between older adults and the emotional support they deserve. Primary Responsibilities: Complete initial clinical sessions and develop recommendations for ongoing therapy or support Conduct in-person wellness assessments for older adults to evaluate emotional, cognitive, and social well-being Represent Total Life in the community and serve as the local point of contact for clients, caregivers, and partners Collaborate with our virtual therapy team to ensure smooth transitions into ongoing care Maintain accurate and timely clinical documentation Participate in team meetings and contribute to improving our community-based programs Requirements Our Requirements Active LCSW, LMFT, LPC, or LMHC license in New York Must be fully licensed and able to perform without supervision Strong background in evidence-based modalities Comfortable meeting clients in community or residential settings Proof of professional liability insurance ($1M/$3M coverage) or willingness to obtain prior to hire Active NPI number Must be able to pass a criminal background check Reliable transportation and ability to travel locally to meet clients Even if you don't meet every listed qualification, we encourage you to apply. We're eager to connect with passionate clinicians who are dedicated to making a meaningful impact. Both recent graduates and experienced professionals are welcome. What Will Set You Apart Experience working with older adults or in geriatric mental health. Strong interpersonal and communication skills with a compassionate, patient-centered approach. Bilingual in English/Spanish is a plus Benefits Benefits & Compensation $70-$100/hr, plus mileage reimbursement Flexible part-time or full-time scheduling opportunities Supportive clinical and administrative team Opportunities for professional growth, leadership, and meaningful impact within a mission-driven organization Schedule Flexible availability (weekday or weekend options) How to Apply Please attach your resume and a brief note about your interest in supporting healthier aging in your community. We look forward to meeting passionate clinicians ready to make a difference. Our Commitment: Total Life is proud to be an equal opportunity employer. We value diversity, inclusion, and respect, ensuring a workplace free from discrimination and harassment.

The Transition Coordinator II delivers quality psychosocial care to the youth and families served by Hillside by working with the multi-disciplinary Residential Treatment Facility (RTF) team and other care providers to ensure overall client needs are met. This position works with the youth and family on safety and discharge planning and preparation by linking them to community resources, assisting with the referral process, supporting families in preparing for their youth to return home, aiding with flex funds as appropriate, and providing after care support. Essential Job Functions Serve as a member of the treatment team to assess youth and family needs to achieve positive outcomes. Develop, assess, and modify specialized, individual service plans during after care for youth. Deliver psychoeducational training for youth, families, and groups in a variety of settings based on the needs of the individual or community served. Develop and implement strength-based service plans for youths that may include site/home visits and assessments, interventions, identification and coordination of collateral resources, and gap and needs analysis. Communicate youth's strength-based plan progress and results with the multi-disciplinary treatment team. Develop and participate in safety planning for youths. Serve as the primary contact for all community-based agencies. Provide support during a client's RTF placement as well as during after care services. Transport youth to and from services. Participate in agency and team meetings, in-service trainings, and team building activities. Maintain all necessary records, forms, reports, and summaries in client files to ensure compliance with all federal, state, funder, and Hillside standards. Comply with funder regulated flex funds spending, and maintain required documentation. While this job description covers many aspects of the role, employees may be required to perform other duties as assigned. Education & Experience Master's degree in Social Work or related field required Minimum 2 years of experience in residential required OR Bachelor's degree in Social Work or Human Services required Minimum 4 years post graduate residential experience required Special Requirements CPR certification required or obtained within 60 days of hire. Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards. Knowledge, Skills & Abilities In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively , Personal Excellence, Cultural Competence, Builds and Leverages Relationships and Optimizes Decision Making, the following occupational competencies must be demonstrated: Demonstrate conflict resolution skills Knowledge of services provided both by Hillside and our external service providers, along with ability to establish and maintain strong professional relationships with contacts in order to efficiently access care for children, youth, and families Skill as an advocate working for children, youth and families in order to achieve the best possible outcomes and the ability to work with clients to establish reasonable expectations, set goals, and facilitate successful outcomes Knowledge of the payment process for services and ability to ensure that services sought and provided are consistent with payment process qualifications and rules Knowledge of the legal and social rights of children, youth and parents to ensure that these rights are understood and protected as needed Keen awareness and sensitivity to cultural, physical, and social variations and demonstrated ability to respect the behavioral implications of these variations Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work a variable scheduling including evenings and weekends The following physical demands are required: Occasional sitting (up to 4 hours) Occasional standing (up to 1 hour) Occasional walking (up to 2.5 hours) Occasional driving (up to 8 hours) Continuous balancing (up to 8 hours) Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours) Weekly lifting up to 50 lbs. (community-based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10-15 lbs. on a daily basis Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.) Occasional exposure to dust, fumes, gases or chemicals is apparent Protective clothing or equipment as required: close toed shoes; protective shields, universal precaution PPE, and gloves for toileting and food preparation Ability to change positions as needed SPECIAL CONSIDERATIONS May be required to physically restrain clients weighing between 50 and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary. $23.50 Minimum pay rate, $33.00 Maximum pay rate, based on experience. This pay rate may include a Regional and/or Department premium.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Job Description Review past due inspection reports & bring scheduling issues to Inspection Managers attention Customer Database maintenance (ie merges, new entry, address correction, etc) Assist A/R Champion by providing him/her with requested information Verify Inspector time off during time entry process/maintain yearly attendance records for Inspectors Qualifications 2-3 years dispatching and/or customer service experience. Excellent computer skills (Microsoft Office Suite). Strong oral and written communication skills. Demonstrated ability to multi-task in a fast-paced environment Additional Information $20hr 6 MONTHS

Parkside Square, a DePaul Community Residence-Single Room Occupancy (CR-SRO) Program, is looking for a passionate mental health professional to join our team! The SRO Residential Services Coordinator 3 (RSC 3) provides direct support, advocacy and education to the residents in the program by assisting them with the development of and individualized service plan and then performing and coordinating the services and functions necessary to enhance the resident's autonomy, quality of life and recovery process. Why work for DePaul? Make a positive difference in someone's life Supportive work environment We value diversity Opportunity for professional development and career advancement Excellent benefits and competitive wages Pay range for this position is $23-$23.60/hour Responsibilities Works with the Management staff to provide perspective residents with tours and lunch visits and then provides input to the Admission / Management team with regard to the individual's acceptance in to the program. Ensure that each resident receives comprehensive service planning in a person-centered approach during the resident's tenure withthe program. This includes the delivery of recovery-oriented services and on-going discharge planning practices. Ensure that each plan is complete and up-to-date in accordance with standards of practice and the NYS Office of Mental Health (OMH). Conduct / complete quarterly service plan reviews with the resident and his / her support team in an effort to ascertain the resident's progress and to make revisions / updates to the plan when necessary. Provides teaching, monitoring and recovery-oriented supports to residents in accordance with OMH 595 including the followingrehabilitative services; Assertiveness / Self Advocacy Training, Community Integration / Resource Development, Daily Living Skills Training, Health Services Education, Medication Management and Training, Parenting Training, Rehabilitative Counseling, Skill Development, Socialization, Substance Abuse Services and Symptom Management. Observe, monitor, document and report resident behaviors as well as their progress in accordance with agency standards. Maintain accurate and timely resident files, including the documentation of progress notes, the updating of service plans, the maintenance of psychiatric and medical records, as well as other pertinent information relating to the resident. Ensures that annual appointments for physicals, eye exams, medical specialist appointments (such as OB / GYN appointments) and dental appointments are scheduled and ensures that transportation is arranged for these appointments when necessary. Works collaboratively with the Resident's Health Home Care Manager and other community service providers to ensure continuity of care for each individual. Serves as a key liaison between the resident and his / her clinical provider with regard to the monitoring of the individual's mental health and well-being. Provides direct assistance to the residents with regard to daily living skill training including the upkeep of resident rooms, training in the areas of preparing simple meals and assistance with laundry when indicated. Helps residents plan for the purchasing of clothes and other necessities. Works with residents to encourage a healthy connection with family and communities and to develop new supports and interests. Coordinates and participates in resident's recreational activities when indicated. Assists the Medication Coordinators with the supervision of resident medications when necessary and assumes dining room responsibilities during breakfast when assigned. Provide safe transporting of residents when necessary. Respects and maintains resident confidentiality and demonstrates a caring positive attitude toward all residents (as per respect policy), staff, guests, family members and service providers. Follow all safety rules and regulations for self, residents and staff. Attend staff meetings and trainings as required by supervisor. Works as a member of the residential team for each resident and give relevant input for treatment / support team meetings and continued stay reviews. Performs any other duties necessary for the effective operation of the program and / or the well-being of the residents. Qualifications Education and Experience : Needs to meet one of the following three criteria: A. Bachelor's degree in Human Services field plus at least one (1) year of experience working in a Human Services field. B. Associates degree in a Human Services field plus at least three (3) years of related experience working in a Human Services field. C. High School diploma / GED plus at least five (5) years of experience working in a Human Services field. *In addition to the above criteria this position also requires a clean/valid New York State driving record as outlined in DePaul's personnel policy. Must be at least Eighteen (18) years of age. Work Environment The schedule for this position is: Tuesday-Friday, 7am-3:30pm and Saturday from 12pm-8:30pm. Benefits This position is eligible for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B with Employer Match, robust Employee Assistant Program, Staff Recognition Program and Employee Discount Program. DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit, and program need.

Job Description Lifetime Assistance - Senior Coordinator of Vocational Services Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job-it's a chance to transform lives, including your own. Position Overview: Job Title: Senior Coordinator of Vocational Services Location: Rochester, NY, 14624 Department: Vocational Services Reports To: Associate Director of Vocational Services Employment Type: Full-Time, Non-Exempt Starting Wage: $27.73 - $28.73 Why You Should Work for Lifetime Assistance? No-Premium Health Insurance: Access comprehensive healthcare without added cost. Education Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester - plus micro-credential stipends up to $750 and SUNY partnerships. Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training. Career Growth: Clear pathways to advancement, leadership training, and coaching support. Work-Life Harmony: Generous paid time off and supportive scheduling. Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person - both those we support and our employees alike. Your Core Responsibilities: · Ensure health, safety, and well-being of people served at the highest level of service. · Assist Associate Director with development and daily activities of employment services and business operations. · Supervise, develop, and evaluate assigned staff; make hiring and disciplinary recommendations. · Promote person-centered planning and active participation in Life Plan meetings. · Maintain effective communication with individuals, families, service providers, customers, and vendors. · Ensure customer satisfaction and timely completion of work within budget. · Assist in monitoring systems, contract management, and renewals. · Maintain compliance with OPWDD, DOL, ISO, Medicaid, and other regulatory requirements. · Perform time studies and production analysis per Department of Labor regulations. · Ensure physical plant safety, quarterly inspections, and fire safety drills. · Serve as a role model promoting positive, professional behaviors. · Participate in marketing, management, and staff meetings as required. · Complete and maintain all required trainings including First Aid and CPR. What You Bring: · Bachelor's Degree; or Associates Degree and one year of related experience; or High school diploma and two years of related experience. · Ability to define problems, collect information, and draw valid conclusions. · Strong communication and organizational skills. · May be required to meet LAI's Vehicle Operator Requirements. Our Mission & Culture: Mission-Driven Work: Empowering individuals to live with independence and purpose-here, your work truly matters. Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion. Community Impact: Join efforts that reflect Lifetime Assistance's dedication to community partnerships and enhanced quality of life for all. Are You Ready to Begin? If you're a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence-one person at a time. Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics. “I am part of something bigger… Being a Lifetime Assistance employee means everything to me.” - Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

The Arc Ontario Program Services Coordinator Salary: $21.18 - $22.55 Position Overview: Join The Arc Ontario as a Program Services Coordinator and help empower individuals with developmental disabilities to live fuller, more independent lives. In this impactful role, you'll support program participants by facilitating person-centered planning, advocating for their rights, and ensuring they receive services tailored to their unique goals and interests. You'll serve as a key liaison between individuals, families, and service providers-developing, monitoring, and adjusting individualized plans to promote integration, independence, and personal growth. If you're organized, compassionate, and ready to make a lasting difference through meaningful advocacy and coordination, we'd love to have you on our team. Work Location: Canandaigua, NY Schedule: 8-4 M-F; Flexibility in schedule required to meet agency needs. As a full time team member at The Arc Ontario, you will receive... Health and retirement benefits Paid time off; Over 3 weeks of vacation within your first year! Sick Time Growth potential/Opportunity for advancement within my agency Educational Assistance Employee Assistance Program Access to a Fitness Center in the Main Facility Pay on Demand Free Telehealth with EZaccessMD Emergency Assistance Funding And more Our Culture Investing in our staff while thriving in a flexible and fun work environment! The Arc Ontario Story: Founded in 1954 we believe that All individuals with disabilities or other challenges are one with their community. Responsibilities Acts as an agency contact/liaison for each assigned program participant. Follows up on the decisions and recommendations to ensure implementation. Meets with individuals and their team as part of service planning. Meeting sites and environments vary and can include individual's homes, community locations and/or agency facilities. Attends and provides input at case reviews, generates staff action plans in accordance to established time frames. Attends other pertinent meetings as necessary. Requirements Must meet Qualified Intellectual Disabilities Professional (QIDP) requirements. BA/BS Degree in Psychology, Education, Social Work, Rehabilitation or related Human Services field, and over one-year experience in treating or working with people who have developmental disabilities. The Arc Ontario is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. The Arc Ontario does not discriminate in hiring or employment on the basis of any characteristic protected by local, state, or federal laws.

Job Description Marketing & Outreach Coordinator - Affordable Housing Queens, NY | Full-Time | Mission-Driven Role Right Person. Right Seat. Right Results. About the Company EqualAccess is partnering with a dynamic affordable housing organization that owns and manages a growing portfolio of communities across New York City. Their mission centers around more than just buildings - it's about building equity, dignity, and long-term opportunity for individuals and families across the city. They're looking for a creative storyteller and strategic thinker to help connect people with safe, stable, and affordable homes. Position Summary We're hiring a Marketing & Outreach Coordinator to bring energy, strategy, and creativity to the way affordable housing is presented and promoted. In this role, you'll be the bridge between the properties, the people, and the stories - using your marketing expertise to build awareness, trust, and connection in the communities we serve. This is not just about listings and flyers - it's about moving families into homes, communicating impact, and building relationships with applicants and residents. You'll work across leasing, operations, and resident services teams to keep campaigns fresh, communications clear, and outreach inclusive. What You'll Do Brand & Campaign Development Design and execute print, digital, and social media campaigns for affordable housing openings Create materials like flyers, brochures, signage, email templates, and social posts Keep brand messaging consistent while tailoring materials for different audiences (e.g., seniors, families, special housing programs) Listings & Platforms Maintain up-to-date listings on housing search websites, internal databases, and community boards Ensure that availability, eligibility criteria, and application steps are clearly communicated Outreach & Engagement Organize and promote open houses, housing fairs, and community tabling events Coordinate with local CBOs and tenant groups to distribute info and build trust Track outreach performance and engagement data to refine strategies over time Resident-Focused Storytelling Collect resident success stories, photos, testimonials, and quotes to use in impact reports and social media Work with internal teams to highlight community-building efforts and mission-aligned milestones Compliance & Standards Ensure all marketing materials and listings are compliant with Fair Housing guidelines Assist leasing and compliance teams in aligning outreach with program requirements (e.g., LIHTC, HUD, PBV) What You Bring 2+ years of experience in marketing, communications, or outreach - preferably in housing, nonprofit, or real estate Strong writing and visual storytelling skills Proficiency in Canva or Adobe Creative Suite, and experience with social media content planning Comfortable working cross-functionally and juggling multiple projects at once A passion for housing equity, neighborhood development, and inclusive communication Bonus: Familiarity with affordable housing programs (LIHTC, Section 8, HUD, etc.) Location: Queens, NY (on-site, some local travel for events) Employment Type: Full-time Compensation: $65,000-$75,000 Why EqualAccess At EqualAccess, we don't just help candidates find the right job - we help them build careers. Every candidate we place receives 6 months of post-hire coaching and mentorship to support long-term success. We work with employers who are committed to retention, development, and meaningful impact.

TYPICAL WORK ACTIVITIES: Assists with the activities of a small housing office, assigning tasks to clerical workers and monitoring workflow; Interviews prospective participants to complete housing applications and collect eligibility information and documentation, explain RHA and HUD programs and guidelines, eligibility requirements and lease restrictions, and the rules and regulations applicable to public housing and Section 8 programs; Conducts recertification of housing eligibility for current participants; Interviews new and current participants to obtain data regarding income and household expenses and to collect documents of proof; Verifies that information provided by housing participants is accurate by inspecting documents and contacting social service agencies, employers, etc. by phone or mail; Determines eligibility and suitability of participants for residency in public housing and Section 8 programs; Computes income and expenses to determine participants rental charges according to the Authority's policies and HUD's rules and regulations; Inspects rental units to assess housekeeping habits of participants and identify repair and maintenance needs and need for correction of safety hazards; Discusses with public housing participants complaints against them such as poor housekeeping habits, insect infestations, landlord/neighbor relations, noise, etc., and delivers oral and written lease enforcement notices when necessary; Recommends eviction of participants when necessary and assists with eviction proceedings; Assists landlords with completing forms for lease and contract renewals to receive rental subsidies for privately owned housing; May contact various human service agencies and refers tenants to such organizations as visiting nurses, Department of Social Services, medical transportation and youth and family counseling; May collect rents and other participants charges, make deposits and prepare appropriate documentation; Writes letters, memos, simple reports, and completes a variety of forms and ledgers using a personal computer. MINIMUM QUALIFICATIONS: High school diploma or GED; AND I. A. Associate's degree in Human Services or Business Administration or a related area; AND B. Two (2) years of work experience involving explaining complex information and making determinations based on complex rules, guidelines or procedures, in fields such as, but not limited to, social services, financial aid, insurance claim investigation, employment and training intake, mortgage origination, housing eligibility intake. OR II. Four (4) years of work experience as described in I-B.

Salary Description $19-$25

Hourly Rate: $19.00 ESSENTIAL FUNCTIONS/RESPONSIBILITIES Provides support and instruction to tenants in areas chosen by the tenant population including financial literacy, computer skills, healthy meals and snacks, kitchen safety, exercises related to encourage health and wellness, or other educational programs geared toward the frail/elderly population, and programming/activities on site and in the community. Assists Service Coordinator in developing and responsible for implementing person-centered service plans. Complete all tasks necessary to ensure health and safety of each tenant. Provide enhanced support for tenants identified as high risk. Completes daily documentation and other paperwork promptly and accurately. Attends/participates in general staff meetings, in-service training in but not limited to incident reporting, crisis intervention and how to interact productively with residents and other pertinent agency meetings/trainings. Work collaboratively with Service Coordinator/Manager and other team members. Responsible to record time worked at the start and end of each shift and to work the minimum number of accepted hours that you are hired for. Safely transports people to and from activities following proper procedures when approved to drive. Ensures adequate supplies are available to support persons served. Complies with all agency policies and procedures. Other duties as assigned. MINIMUM QUALIFICATIONS 18 years of age. High School Diploma or GED preferred. NYS Driver's License that meets agency policy. Ability to read and comprehend plans and documentation. Basic computer skills necessary for communication and documentation. Ability to handle multiple tasks simultaneously. Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing. Lifting requirement 35 lbs. Why People Inc.? When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.

The Application and Outreach Specialist will play a vital role in Family-Centered Service Program (GROW²) by supporting individuals and families referred to through the Monroe County Department of Social Services (MCDSS) who are applying for or receiving Temporary Assistance for Needy Families (TANF), Safety Net Assistance (SNA-MOE), or other public benefits. This position focuses on reducing application barriers, facilitating access to resources, and promoting long-term financial stability. The Specialist will assist families with completing Temporary Assistance applications, gathering required documentation, attending appointments, and connecting with employment and training opportunities that support self-sufficiency. The Specialist will also serve as a bridge between MCDSS, YWCA, and community-based organizations to ensure holistic, family-centered support services. Essential Duties and Responsibilities Application Assistance & Case Management Provide individualized support to TANF-eligible families in completing and submitting Temporary Assistance applications. Assist participants with obtaining required documentation and attending scheduled appointments with MCDSS. Follow up on referrals to ensure cases remain active and families meet ongoing eligibility requirements. Maintain engagement with participants for a minimum of six months (up to nine months) to monitor progress and outcomes. Conduct home visits and/or in-person meetings as needed to ensure accessibility and continuity of care. Outreach & Engagement Collaborate with MCDSS to engage referred participants, focusing on the targeted population: Conduct proactive outreach to reduce “no-show” rates for MCDSS appointments and improve documentation compliance. Accept and process self-referrals from eligible TANF households. Resource Navigation & Referrals Connect families to local financial, employment, housing, educational, and childcare resources. Develop and maintain a working knowledge of Monroe County's community-based resources and programs. Provide warm hand-offs to partnering agencies to ensure comprehensive family support. Offer coaching and empowerment-based support to help families identify and overcome barriers to stability. Compliance & Data Collection Maintain a clear understanding of TANF, FA, Safety Net Assistance (SN), and related eligibility criteria. Ensure that all enrolled households meet program eligibility guidelines. Accurately document participant information, services provided, outcomes achieved, and follow-up actions in accordance with YWCA and MCDSS reporting requirements. Prepare regular data reports and case summaries as required by the Family-Centered Services Program. Maintain confidentiality and professionalism in all interactions with participants and partners Professional Development & Collaboration Participate in ongoing training related to trauma-informed care, job coaching, emotional support, and cultural competency. Attend YWCA and MCDSS meetings, trainings, and supervision sessions. Collaborate with YWCA team members and community partners to share resources, best practices, and referrals. Qualifications Education and Experience: Associate's degree in human services, Social Work, Psychology Minimum of two years' experience in case management, social services, workforce development, or community outreach. Familiarity with TANF, SNA-MOE, and other public assistance programs strongly preferred. Knowledge, Skills, and Abilities: Demonstrated understanding of poverty-related barriers and the social service system. Ability to engage clients using trauma-informed and strength-based approaches. Strong organizational skills and attention to detail. Ability to work independently while maintaining collaboration with team members. Excellent written, verbal, and interpersonal communication skills. Proficiency in Microsoft Office, case management databases, and virtual meeting tools. . Physical and Work Environment Requirements Must have reliable transportation and a valid NYS driver's license. Occasional evening or weekend hours may be required.

Title: Family Services Caseworker Classification: Full-Time (M-F 8:30a-5p, possible evening and weekend hours) Pay Rate: $16.00/hr Under the direct supervision of the Family Services Manager, the Family Services Caseworker is responsible for providing support to individuals and families. Essential Job Duties Accept referrals, conduct intake interviews/needs assessments, provide case management, follow-up and referrals. Provide services as needed, including: eviction prevention/rental assistance, assistance with utilities, emergency assistance, and assistance with securing housing. Develop service plans with clients, and ensure services and case notes are recorded within the required time period. Participate in case reviews and attend meetings, conferences, trainings, seminars, etc., as designated. Develop new and maintain ongoing working contacts and liaison with network resources in the community. Other Job Duties Access information systems, maintain statistics, and report information as required. Assist with the operation of the food pantry, as needed. Other job duties, as assigned. Knowledge, Skill and Abilities Communicate effectively both orally and in writing. Interact with staff and consumers of diverse cultural, racial and ethnic backgrounds. Work cooperatively and collaboratively with coworkers, supervisors, organizations, the general public, and offices of local government. General knowledge of Monroe County Social Services, referring agencies, and mental health systems. Knowledge of political and social issues impacting served population. Ability to interpret community resources to clients and address specific needs of clients. Effectively solve problems and respond in a crisis. Keep accurate and concise case notes, and other paperwork related to the program. Manage multiple tasks with competing deadlines. Handle difficult and sensitive situations, using sound judgment while adhering to company policy and legal guidelines. Excellent computer skills and knowledge of Microsoft Office, including Word and Excel. Physical Elements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to physically perform stooping, kneeling, walking, lifting, grasping, pulling, standing, talking, hearing. Must be able to perform light work exerting up to 35 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to travel as needed frequently getting in and out of a car both indoors and outdoors and may have exposure to various weather conditions. Must be able to sit at a computer for extended periods of time. Qualifications Required : High school diploma or the equivalent, and one (1) year of experience in family case management. Must possess own transportation and a valid NYS driver's license. The agencies are equal opportunity employers and do not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

We're growing! Lollypop Farm, the Humane Society of Greater Rochester, is hiring for a full-time Community Outreach Specialist. The Community Outreach Specialist's role is to connect with the community and assist pet caretakers in need through various internal and external programs. This position will also play an integral role in addressing the needs of Rochester's free-roaming cat population through education and collaboration with various community cat TNVR organizations. Schedule: Tuesday - Friday 7:30 AM - 4:30 PM, Saturday 8 AM - 5 PM Essential Job Duties: Supports pet caretakers in times of crisis and transition by referring to appropriate community programs for support (Spay/Neuter Program, HOME, TNVR, Pet Food Pantry) or external social service agencies. Oversees pet pantry order fulfillment, collaborates with partner organizations, facilitates the network of Little Free Pet Pantries, and represents the program at off-site events. Communicates with clients requesting the Mary Ellen Crisis Boarding Program. Schedules intakes and returns with the Admissions department. Provides updates and support to clients while their pets are in Lollypop Farm's care. Engages directly with pet owners in their communities to address concerns and provide support based on referrals from the Intake Department, Humane Law Enforcement, and other partners. Builds connections with pet caretakers by engaging, understanding, and communicating effectively to help them access the resources and support they need. In collaboration with the Community Outreach Manager, builds capacity for a community cat program in support of individuals and animal welfare groups working in this space. Schedules TNVR appointments. Assists veterinary resource coordinators with SNIP (scheduling, intake, and discharge) on an as-needed basis and connects clients with veterinary resources/HOME. Assists with planning and executing high-volume community outreach events/vaccine clinics. Coordinates and mobilizes volunteers to support program activities. Enters and monitors program data to produce reliable statistics for program evaluation. Observes all safety rules and regulations for self and others Maintains good housekeeping Carries out responsibilities in accordance with the company's policies and applicable state and federal laws Performs other duties as required Requirements Education & Experience: High School diploma or equivalent education. Experience in a human services, social work, or support role is strongly preferred. Experience collaborating with staff or volunteers is a plus. Two years of animal experience is strongly preferred. A combination of education and experience will be considered if aligned with the position. Skills: Highly organized with strong communication and record-keeping skills. Strong interpersonal skills with a positive, dynamic, engaging personality. Skilled in delivering compassionate, clear, concise, accurate, and timely communications. Able to work calmly and effectively in a noisy and busy environment. Able to prioritize tasks and adapt to change. Physical Demands: While performing the duties of this job, the employee is frequently required to remain in a stationary position during the shift, move throughout the building, and lift up to 50 pounds. Frequently required to communicate with others. Occasionally required to move excessive weight. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position. Must Align with the Company Mission, Vision and Core Values: Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care. Vision: A just and compassionate world for all animals. Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work - voluntarily offering time or money, no matter the amount - to support our mission. Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves. Compassion: We show empathy and sympathy for what people and animals are experiencing through positive and constructive actions. Communication: We exchange thoughts, feelings, and ideas in pursuit of mutually-accepted goals. Flexibility: We are willing and comfortable adapting to new circumstances and conditions. Commitment: We are steadfast in our efforts to achieve our mission. Teamwork: We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified. Integrity: We act with honor, fairness, and respect for animals, individuals, the organization, and our community. Respect: We are considerate and show professional regard for all aspects of our work. Commitment to Diversity At Lollypop Farm, we believe that people are our greatest strength. We are united by our mission - Together with our community, we better the lives of animals through justice, prevention, and lifesaving care. Our values inspire us to promote and support a diverse and equitable environment of mutual respect where all staff, volunteers, and community members feel a sense of inclusion and belonging. EOE/ADA Salary Description $19 - 22/hr., commensurate based on experience